Sap Cloud for Sales - Webinar

Sap Customer On Demand

E. Prudenzano

28/02/2014

© 2013 Altevie Technologies s.r.l. All rights reserved.

Agenda – Customer on Demand


Presentazione Altevie



Presentazione della soluzione



Demo



Q&A


Presentazione della Soluzione


SAP Cloud for Customer

SAP Social Media
Analytics by NetBase

PROSPECT

CUSTOMER

SAP Cloud for
Social Engagement

SAP Cloud for
Sales

Seamless
Integration

PROMOTER

SAP Cloud for
Service

ENTERPRISE SOCIAL ● ANALYTICS ● MOBILE AND OFFLINE


Rich
Insights

Industry
Content

Beautiful
User
Experience


 Manage customer
relationships on Windows,
iPhone, BlackBerry, Android
and iPad - anytime,
anywhere
 Increase productivity
through access to real-time
business information
 Collaborate with sales team
on important topics
 Track Business Performance
through real-time Analytics



Collaboration & Social
Feeds, Followers & @mentions

•
•

Internal, Customers, Partners

•

•
•

Productivity &
Personalization

Fast Account & Contact
Updates
360 Customer Intelligence

•
•
•
•
•
•

Deal Sites

•

Account Management
& Intelligence

Social Selling

Real-Time Analytics

Opportunity
Management & Insight
•
•
•

•

•

Robust, Full-Featured with 2-Way Sync

•

Complete mobile apps, no extra
cost

•


•

Support for iPad, iPhone,
Blackberry & Android

Account 360

•

Support for Microsoft Outlook and Lotus Notes

Configurable custom
reports

•

Mobility

Pre-built sales dashboards

•

Easy Opportunity & Activity
Competitor Insight
Guided Selling

Groupware Integration

Flags
Tags
Shelf
Workflow
Quick Creates
User-Defined Fields

Mash-ups with SAP BW &
Business Objects

Integration
•

Pre-built integration with SAP ERP,
SAP CRM, SAP JAM, SAVO, InsideView

•

Mashups with most other apps

SAP Cloud for Sales
Boost sales effectiveness with a solution you’ll love to use

Consumerized user experience with social collaboration
 Deep customer insight
 Complete mobile, out-of-the-box at no extra cost
 Seamless back-office integration for quotes, orders & more
 Industry editions


Know your customers. Sell like the best. Engage to win.

SAP Cloud for Service
Intuitive service ticketing solution across any channel

 Native cross-enterprise collaboration
 Rich service analytics
 Solution finder with knowledge base integration

 Seamless ERP & CRM integration for products, order status and more

Delight customers with great service experiences.

SAP Cloud for Social Engagement
Customer engagement across social media and traditional channels.





Routing and collaboration
Complete enterprise and social customer profile
Web portal and knowledgebase integration
Pre-built ERP & CRM integration for products, order status and more

Engage your audience sooner on the channels they choose.

SAP Social Media Analytics by NetBase
Social media analysis to extract sentiment and opinion on any topic.





High accuracy and low spam with natural language processing
Flexible dashboards
Scheduled alerts
Open API and integrated with SAP Cloud for Social Engagement

Gain rich insight into the attitudes and feelings of your audience.

Deep in functionality
Sales On Demand


SAP Sales OnDemand

Sell more effectively with today’s empowered customers

User Experience

Collaboration

Sales Productivity

Analytics

Sales Process &
Intelligence

Integration

Customer OnDemand

ERP/CRM/BI


SAP Sales OnDemand:
Microsoft Outlook Integration



Features and Benefits
 Increase productivity with
convenient access to Sales
OnDemand customer
information and productivity
features within Outlook
 Automatically sync emails,
appointments and tasks bidirectionally – no double data
entry

Easily access key sales information in your favorite Office application

SAP Sales OnDemand:
In-Context Social Collaboration



Use integrated Feed for Instant,
efficient collaboration with team
members and sales network



Crowdsource and share sales
best practices, relevant
information in
context of accounts and
opportunities



Plan and prepare for customer
interactions more effectively



Connect with your team and
sales
network while on the road with
support for mobile devices



Share relevant documents to
support sales efforts

Collaborate more effectively with your team and sales network

SAP Sales OnDemand:
Social Selling

Turn every cold call into a
warm introduction
 Learn your customers’ key
concerns and hear what
they’re talking about
online
 Engage with your
customers more
personally though social
media


Find warm leads faster & create conversations with impact

SAP Sales OnDemand:
Insightful Sales Analytics

Track real-time sales performance
with pre-built dashboards
 Readily use embedded reports to
track sales cycles, win/loss,
revenue and competitive trends
 Review forecasts and easily create
configurable reports based on
need
 Identify key deals to focus on to
make your number with what-if
analysis
 Dig deeper into data using
Microsoft Excel add-in
 Gain greater insight through
integrated access to analyses done
with SAP Business Warehouse


Real-time customer information and sales analytics

SAP Sales OnDemand:

Native SAP ERP and CRM Integration

Provides sale professionals
with cost-effective, nohassle, access to Pricing,
Quotes, Sales Orders and
more through Native SAP
ERP integration
 Extend investment with
collaborative, social sales
solution that natively
integrates to SAP CRM
Accounts, Opportunities,
Contacts and more


Get real-time back-office information from existing SAP investments

SAP Sales OnDemand:
Prospecting and Leads

Create and track
marketing and
sales campaigns
 Manage leads and
quickly convert to
opportunities
 Assess campaign
performance and
lead quality easily


Grow your pipeline through effective campaigns and lead management

SAP Sales OnDemand:
Accounts and Sales Intelligence

Manage accounts and related
information (opportunities,
activities, contacts, leads)
efficiently
 Gain a 360-degree customer
view
 Obtain additional customer
intelligence with InsideView
integration
 Uncover new sales
opportunities quickly and
accelerate sales cycles


Make fast account updates and get complete customer insight

SAP Sales OnDemand:
Personalization and Productivity










Drive rapid adoption via
“consumerized” user experience
Access all the information you need
quickly–available at a glance via
Feed, Search, People, Navigation
Improve efficiency with quick-create
and short-cut capabilities
Use the Shelf to quickly find
personalized tagged and flagged
items
Tailor experience to fit your sales needs
with easy to implement field extensibility and re-labeling
Run in your local language (English, German, French, Spanish, Portuguese
and Italian supported)

Engaging Experience designed for salespeople from the ground up

SAP Sales OnDemand:
Opportunity Management










Easily track opportunity
stage and status
Maintain account info,
products, activities,
competitors, documents
and more quickly
Gain access to accurate
ERP Pricing, Quotes,
Sales Orders and more
through native
integration
Close deals faster using
efficient sales team
collaboration
Discover the right assets
for each selling
situation using SAVO
integration

Comprehensive view of opportunity activities enables more effective selling

Demo


Storyboard / Il processo Sales


Mike Summer (SalesRep) riceve una mail da un cliente potenziale a
seguito di una fiera



Mike Summer crea il nuovo contatto e la relativa azienda tramite Outlook
sul CRM



Mike Summer crea «Lead» ovvero una iniziativa per approfondire le
esigenza del cliente



A valle degli approfondimenti Mike Summer converte il Lead in una
Opportunità



Mike Summer qualifica l’opportunità e dopo la trattativa la vince



Kate Jacob (SalesMan), manager di Mike Summer, verifica l’avanzamento
della pipe line e si esporta i dati in excel per una successiva analisi


Storyboard / L’interazione con i Social
Network


Twitter
Un cliente effettua una menzione su Twitter
 Timmy Hardy analizza la propria coda di lavoro e prende in carico le
richieste
 Timmy Hardy risponde al tweet fornendo le informazioni necessarie




Facebook
Un cliente effettua un post su facebook
richieste
 Timmy Hardy risponde al post fornendo le informazioni necessarie




Email
Un cliente invia una mail al supporto clienti
richieste
 Timmy Hardy analizza la mail e, non trovando la soluzione la invia al
secondo livello di supporto.



Sales On Demand On Boarding


Roles & Responsibilities

Altevie

SAP Sales OnDemand – Our Services

Expert
On
Demand

Standard
Onboarding

Premium
Onboarding

Specialized
Onboarding

Add on
Services

Expert
On
Demand

…

Cloud
Pilot

Customer

Expert
On
Demand

Business
Configuration
Experience

Trial

Scope

Standard

= Plan the cloud strategy


= Initial implementation or rollout

Specialized

= Extend the cloud solution

Q&A


Contacts
www.altevie.com
info@altevie.com

www.linkedin.com/company/altevie-technologies
www.facebook.com/AltevieTechnologies
www.youtube.com/user/AltevieTechnologies

twitter.com/#!/Altevie

www.altevie.com

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