1. Alisia Jenkins
4417 Moss Garden Path♦ Raleigh, NC 27616 ♦ 919-649-5743♦ alisiajenkins@gmail.com
Corporate courier professional with more than 7 years of managerial experience in the pharmaceutical retail
industry. Possessing a strong background in international package shipping logistics, shipping and receiving,
customer service, self-sufficiency, time management, and continued efforts to improve company processes.
AREAS OF EXPERTISE
Accounts Payable
Accounts Receivable
Budgeting
Quality Customer Care
Financial Forecasting
Profit and Loss Report
Asset Protection
Inventory Control
Loss and Damage Claims
General Management
Financial Data Analysis
Analytical Ability
File Formats
Office Maintenance
State and Federal Regulations
Schedule Management
Logistics Operations
Mechanical Trouble-Shooting
Personnel Training
Vendor/Business Relations
Word/Data Processing
PROFESSIONAL EXPERIENCE
Ricoh for Duke Clinical Research Institute (Contractor) 02/13 – Present
Senior On-Site Courier Specialist
• Utilize Duke Intranet to aid in efficient delivery
• Pick up and deliver courier mail to Doctors and supporting staff
• Perform daily sweeps at various Duke University and Duke Medical Facilities
• On-going contribution to process improvements
• Analyze and implement strategies to protect company funds
• Reconcile shipping invoices
• Keep accurate and up to date records of supply costs, and service times
• Anticipate client service needs
• Maintain the highest level of customer service standards, while adhering to company SOPs
• Operate and maintain company vehicle
• Liaise with partners, vendors, and clients
• Prepare monthly stat and expense reports
• Abide by strict confidentiality and HIPAA standards
• Processed incoming and outgoing mail
US Security Associates Inc. 10/10 – 02/13
Receptionist
• Monitor CCTV and alarm system and document suspicious activity utilizing incident reports
• Operate switchboard, greet and sign and visitors and receive packages from all couriers
• Perform multiple walk-throughs while abiding by federal security regulations along with company
specific policies
CVS Pharmacy 07/07 – Present
Shift Supervisor
• Provide excellent customer service while performing general cashier duties
• Check in DSD Vendors, verify inventory by performing cycle counts
• Maintain records of supply transactions, requisitions and invoices
• Perform safe audits
• Comply with Federal OSHA and HIPPA regulations
• Enforce and comply with company SOPs
• Assists in the maintenance of marketing standards
• Reconcile daily profits
• Track profit and loss numbers and collaborate with district leaders to execute a plan to balance
percentages

2. Alisia Jenkins Page 2
• Assist in training and development based on store needs
• Demonstrate strong personnel management skills leading a team of more than 12
• Delivered results through creating short plans and long-term strategies that create a positive in-
store experience for the internal and external customers
Fidelity Investments 03/08 – 06/10
Mail Courier Specialist
• Sorted and delivered inbound shipments, processed outbound shipments
• Managed records of all received and sent mail, and perform file audits to ensure accuracy
• Processed shipments for UPS, FedEx, USPS, and DHL
• Track shipping logistics via software
AOC Judicial Department 07/06 – 02/08
Assistant Warehouse Liaison
• Provided technical support to clients with orders
• Verified orders by comparing purchase orders to physical shipments
• Manage inbound and out bound shipments
• Operate Forklift and other general equipment for heavy lifting
• Filled in for courier services when needed upon request
EDUCATION
Saint Augustine University
Raleigh, NC
• Bachelors of Science in Business Administration
RELEVANT SKILLS
• Proficient skills in Microsoft Excel, Word, and Outlook
• Online Document Storage System
• Great passion for providing friendly customer service
• Reaches conclusions and takes action on the basis of thorough analysis and experience
• Remains aware of cost incurred in making changes, and evaluates these against the benefits
• Strong verbal, and written communication
• The ability to handle multiple tasks, with varying priorities in fast paced conditions
• Strong organization skills and attention to detail