The Membership Assistant processes member sign-ups, renewals, and added cards. They instruct members about membership, warehouse, and credit programs and assist with item availability. Key responsibilities include welcoming members, answering questions, processing memberships, issuing cards, and providing excellent customer service. The position requires communication skills, member service focus, flexibility, and teamwork. A high school certificate and experience in membership, cashiering, or a comparable role are preferred.

1. MembershipAssistantDescriptionof PositionSummary:
Processesmembersignups,renewalsandaddedcards.Instructsmembersandpotential members
aboutmembership,warehouseandcreditprograms.Assistsmembersregardingitemavailability.
Issuesreplacementandtemporarycards,keyscreditapplicationsandprovidesahighlevelof
memberservice.
Daily Tasks and Responsibilities
 Welcomesandcommunicateswithmembersandpotential membersinperson,orbymail.
Answersquestions,resolvesproblemsandexplainmembership,warehouse,andcredit
programs.Reviewsmembership,warehouse andcreditprogramstokeepknowledge upto
date.
 Providesandarrangesforpromptand courteousmemberservice.Answerphones,runsto
the floorto checkitem availability,anddirectsmemberstoproductandservice locations.
Enlistsassistance formembersloadingorshopping.Respondshelpfullytomember
concerns,securesmanagerassistance asnecessary.
 Processesnewmembershipsandmembershipmaintence.Keysmembershipinformation
intocomputer,keepslogsandpaperwork,obtainssupervisorapprovalswhennecessary.
Followsdepartmentproceduresforpaperworkandperformance of duties.
 Followsall safetyandsecurityprocedures.Verifiesidentity,businessinformationfor
memberships.
 Collectsmembershipduesaskeyedtocomputerbycheck,cash anddebit/creditterminal.
 Issuesmembershipcardsusingcomputer,camera,andautomatedcardprinter.Issues
temporarycards byresearchingmembershipinformationin computerandhandwriting
card. Issuesemployee name badges.
 Keyscreditapplications;conformstocreditcardcompanypracticesfor verifications,
confidentiality,accessanddiscretion.
 AssistsatRefundcounteror withmarketingasnecessary.Cleansdepartment,stockforms
and cleansandsuppliesprinters.
Non-essential FunctionsandTasks:
 Assistswithfrontenddutiesasnecessary.
 Assistsinotherdepartmentsof the warehouseasnecessary.
PositionRequirements
Competence Statement’s
 Communication –Articulatesinformationinaway thatcan be easilyunderstoodby
employees,memberandvendors.Activelylistenstofellowemployees,members,and
managers.
 MemberService – Exhibitsaprofessional demeanourtowardothers.Unselfishlyserves
othersand assistsmembers,employeesandvendorsinapromptand effective manner
while followingcompanyprocedures.Abilitytoidentifyproblems,findssolutions,andmakes
sounddecisionsthatreflectCostco’sCode of Ethics.

2.  Self-Motivated–Well organisedandable toprioritise,multi-task,andadhere todeadlines
while workingefficientlyandindependentlywithminimalsupervision.Acceptsresponsibility
for his/herchoicesanddecisions.
 Team Player–cooperateswell withavarietyof personalitiesandindividualsand
participatesinaprofessional mannertoaccomplishthe businessgoal.Willingnessto
performtasksassignedbysupervisorsandtoassistothersas needed.
 Flexibility –Adjustspositivelytochange indirectionorassignment.Abilitytodomore then
one task duringa workshift.Willingnessandabilitytocomplywithnew programs,methods,
practices,andprocedures.
 Recordof satisfactoryJobPerformance –Demonstratessatisfactoryjobperformance as
indicatedonthe mostrecentreview throughpositive demonstrationof Costco’sSuccess
Behaviour’s,andbya file free fromcounsellingnoticesrelatedtojobperformance.
Qualifications(Costcospecificorindustry- specificskillsthatcandidatesshouldpossess)
Education/Training:HighSchool certificate orhigher
Licenses/Certificates:Responsible Service of AlcoholPreferred.
Experience:Membership,Cashierorcomparable
Knowledge/Skills:Computerskillspreferred(AS400AndMS Office),Customerservice skillspreferred.