2. Organization
• Ad hoc Organized
– Help Desk Team
– System Administration Team
– Network Administration Team
– Software Team
– Procurement
• Process Definition
• Accountability
• Team Spirit
• Standardization
• Policies and procedures
• Zone Allocation
• Day dedication
3. HR Issues
• Reengineering the department (job descriptions,
designations, Well Defined Structure
• Ground Rules; quarter objective
• Establishing teams
• Defining Line of Sight
• Performance Management
– Planning
– Monitoring
– Evaluation
• Socialization
• Career paths
– Software Help Desk
• Fitting into culture
4. Procurement
• Ernst & Young Policies & Procedures
• hp Partnership
• Supplier Relationship Management
– Better Prices
– Better Deals
– Old Due Payments’ Release
• Asset Tracking & Management
• Al Quoz Store IT Section
• Barcode Implementation
• Legalizing
– Windows Operating System
– Microsoft Office
– Auto CAD
5. Infrastructure – Data Center
• Physical Enhancements
– New Cabinets
– Controlling Temperature
– Refurbishing Cables
– Thermostat
– Fire Alarm
• Storage Management
– New Storage Area Network SAN
– New File Server
– File Structure
• Backup / Recovery
– Process, Plan, and Mitigation
– policies & procedures
– Daily, Weekly, Monthly, and Quarterly
6. Infrastructure – Data Center (Continued)
• Quota Management
• Servers
– New DHCP
– New File Server
• Defined quota
• Defined Structure
– New Failover Server
– New Email Server
– New eProMIS Server
– New Expedition Server
– New Domain Controller
– Dedicated Administration
– Reengineered Architecture
– Updated Operating System
Standard Enterprise Release2
7. Infrastructure – Remote Sites
• New Site Installation
– Defined Process with Predefined Checklist
– Standardized Infrastructure
– Centralized Procurement
– VPN Connections
– Printers & Plotters
– Dedicated Domain
– Filing Server
– Ports, Cabling, and Telephony
• Zone wise support
• Dedicated Day
• Online Ticketing System
– Tracing and Closing
9. Security
• Ernst & Young Defined Policies & Procedures
– Executable Files
– Videos
– Messengers
– Chat
• Anti Spam
• Firewalls
• Intrusion Detection System
• Intrusion Prevention System
• Group Policies
• Active Directory
10. Email
• Migration to new SAN, new server
• Distribution Groups
• Single Account
• Naming Conventions
• Mailboxes 500 1’200
• Migration to Exchange 2003
• Policy Implementation
– Attachment Size
– Attachment Type
– Spam & Chain email Stoppage
• Backup
11. Software – New Team
• New Development Team (3 & Team Lead)
• Development Methodology
– Reusability
– Robustness
– Defined Process
– Web-Based
– Credentials
– Mistake Proofing
• Development Infrastructure
– Newest Technologies
• .Net
• AJAX
• Web 2.0
– Testing Environment
12. Software - Websites
• Developing New www.depa.com
• Registering & Administering 43 domains
– Morocco
– Saudi
– Qatar
– Singapore
– Libya
• Hacking trial
• depa Awards
– New Service Provider
– Follow up
– Information Management
13. Software - Primavera
• Contract Manager 8.5, 10, and 11
– Integration with eProMIS
– DB SAN
– New Server
– Training Sessions
– Tutorials
– Remote Support
– Operational Support
– Incoming email Integration
• P3, P5, and P6
– Day to day support
– Liaising
– Introducing P6
14. Software – Time Attendance
• Installing doors
• Managing Supplier Relationship
– Holding payments
– Digitech integration
– Integration Failed
– Middleware Failed
• Developing in-house middleware
– Integration with eProMIS
– Integration with Machines
– Supervisor sheets
– Time sheets
– Training
15. Software – eProMIS
• Architecture
– New Server Printing Problems
– New Terminal Server
– New Citrix
• Music Chair
• Better Connectivity
– Privacy, Security, and Confidentiality
– Test Server
– New Version
• Forming Committee
• Reporting
• Liaison & Follow up
• Training
17. Software – Portal
• Automation
– Workflows
• IT Service Request
• Passport
• Air Ticket
• Training
• Leave
• Etc.
– Finance Reports
– IT Assets List
• Socialization
– Disseminated Responsibility
– Photo Gallery
– Daily Dilbert
– Welcome on Board
– Birthdays
18. Project Reporting System
• High Level Initial Version
– Material
– Design
– Commercial
– HR
– Safety
– Planning
• Dashboards
• Requirement Collection
• Detailed Level
– Web 2.0 Technology
– SOA
– Poka Yoke
19. Financial Reporting System
• Security(Permissions & Vulnerability) Very Robust Credentials
• Accessibility Web Based, 2.0
• Scalability SQL Server, .aspx
• Efficiency 15 days 4 hours
• Approval Automatic
• Currency Automatic
• Alerting Full fledged
• Consolidation 2 days 0
• Search Full fledged
• Mistake Proofing Poka Yoke
• Validation Predefined
20. Miscellaneous
• Ongoing Training
• IT induction(Video, manual,
• Echo atmosphere (Plasma, PolyCom, hotspot wireless,
• Estimation Department Installation
• HR Relocation
• In-house Store for availability
• Bulletin
21.
22. Next Steps
ss re
i ne ctu
us e i te
B ur rch
ise ect A
pr hit
ter rc g
y
En A o
l
o
n
h on
e
c at i
T rm
nfo ure
ise e I ct
pr ris ite
t er p
er rch
En Ent A
23. Lines of Businesses
Manufacturing Contracting
Joinery FF&E Hotels
Upholstery Fit out Residence
Carpentry Refurbishment Yachts
Design Planes
24. Enterprise Business Architecture
Safety
New Projects
Quality
Bidding
Design
Contracting PM
Materials
Estimation
HR
Planning
Accounting
Financials
Procurement