Kim Wylie's presentation from Open Forum Events' Change Management: Blueprint for Better conference, which took place at America Square Conference Centre, London on 7 July 2015.

1. Google confidential | Do not distribute
Getting Organisational Culture Right:
Lessons from Google
Kim Wylie, Google for Work
google.com/+KimWylieGoogle
@KHWylie #workhappy
uk.linkedin.com/in/kimwylie

2. Yesterday
The way we work is changing
TodayYesterday
Multiple devices
Four
Generations
Work from
anywhere
Global
Workforce
Gen
Y
Gen
X
Baby
Boom
Vets

3. Google confidential | Do not distribute
Technology, along with the right organisational
culture will allow organisations to achieve:
Efficiency
Faster decision making
More efficient operations
Increased responsiveness
Innovation
Increased innovation
New products / services
New ways of doing things
Company-wide communications
Networked employees
Knowledge sharing
Collaboration

4. “Mission. Transparency. Voice. These
three components of our culture create
a virtuous cycle of attraction,
community, engagement, and
innovation. If you give people freedom,
they will amaze you. They'll do
remarkable things, and all you need to
do is give them a little infrastructure and
a lot of room to change the world. And I
think that holds in any industry."
- Laszlo Bock Google’s SVP of People Operations
Culture: Lessons from Google

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Hire people to fit the culture
➔ Involve all employees
in hiring
➔ Hire people who can
deal with change

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Default to ‘open’
➔ TGIF
➔ Public KPI’s
➔ ‘Feedback is a gift’

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Encourage innovation from everywhere
➔ 20% Time
➔ Transformation labs

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Launch and iterate. Fail fast.
➔ Launch and iterate
➔ Learn from failure

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Make every manager a great manager
➔ Managers do matter
➔ Share manager feedback data
➔ Give managers the skills to
succeed

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Continuously develop and grow your talent
➔ G2G
➔ Grow
➔ Encourage internal mobility

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Create an environment where employees can thrive
➔ Health
➔ Food
➔ Inspiring space

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1. Be deliberate about your organisational culture from the start
2. Give employees the technology they need to get stuff done
3. Ensure leaders lead by example (with behaviours and technology)
4. Over invest in hiring the right people
5. Set big objectives then give people freedom to achieve them
6. Celebrate the learnings from failure
7. Have some fun along the way!
Organisational Culture: Lessons from Google

13. google.com/+KimWylieGoogle
@KHWylie #workhappy
uk.linkedin.com/in/kimwylie
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