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Microsoft Teams in repsonse to business culture change

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Slides from the European Teams Summit "Oktoberfest" from the 16th October 2019.

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Microsoft Teams in repsonse to business culture change

  1. 1. Microsoft Teams in response to business culture change Alexander Eggers ae@epc.gmbh European Teams UG Summit Wednesday 16th October 2019 14:00 – 14:30 BST
  2. 2. It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change. Charles Darwin
  3. 3. Alexander Eggers Friederike Schäfer Marius Tepfer David Hug Microsoft Service Adoption Specialist Change Management Consultant Microsoft Service Adoption Specialist Microsoft Service Adoption Specialist • Current >30 employees • Classic infrastructure & Modern Workplace • O365 / M365 / Powerapps / Power Bi / EMS / Teams • Microsoft CSP Tier 1, SPLA and QMTH Partners
  4. 4. Digitisation
  5. 5. Change in business World's largest taxi company does not own taxis World's largest housing broker has no real estate The world's largest software vendors don't develop apps World's largest film distributor has no cinemas World's largest retailer has no stores World's most famous information provider does not create content itself
  6. 6. Change in life Chat via Whats App Skype / facetime bridges long distances to families and friends Status and images on Facebook, Instagram and Twitter CV and business networking via LinkedIn Digital networking across all areas of life: Holiday booking, dating, fitness tracker, Thermomix, Alexa and much more About all time zones and no matter which device
  7. 7. Generation Z (approximately 1995 - 2010) • no everyday life without digital communication • digital lyminer • better trained than any vintage before them • Autonomous vehicles, artificial intelligence, voice control or mixed reality are your companions in everyday life and not fiction
  8. 8. Mind the gaps By 2020, 50% of all Employees are "Digital Natives", who are online around the clock and work as you like. "The 2015 Deloitte Millennial Survey", Deloitte Touche Tohmatsu, 2015
  9. 9. 2x Teamwork
  10. 10. IT consultant as the Trusted Adviser • make the situation clear to the customer • present solutions to the customer • help the customer in the implementation of the digital transformation • provide customers with enableing for the new way of working (before he himself notices it)
  11. 11. "Culture eats strategy for breakfast." | Peter Drucker
  12. 12. What factors shape the digital workplace? "How strong companies from "smart Work" benefit depends not only on the use of the respective tools, but also, above all, on the attitude and culture."
  13. 13. And what do the companies do? "A 2017 McKinsey survey of more than 2,000 executives from all regions, industries and company sizes shows that Social tools are more integrated than ever, older technologies such as the phone and e-mail, even fax, continue to dominate by far." "The use of Social Tools promotes communication between employees and self- organization when the corporate culture allows it."
  14. 14. Culture as an obstacle 72% of respondents to a German survey say that the established corporate culture is one of the biggest barriers on the way to a digital organisation.
  15. 15. Solution "Only those who credibly demonstrate the benefits of digitalization to all employees will dissipate the fear of change and create the insight that the innovations will benefit everyone. Says Claudia Crummenerl, Head of Executive Leadership and Change near Capgemini
  16. 16. Why teams aren't an IT issue Nerd is a term for people with social deficits who are attached to special interests.
  17. 17. But beware! Requirements for teams consultants EMOTIONAL INTELLIGENCE THINKING PROCESS CHANGE MANAGEMENT ECONOMIC KNOW- HOW PROFESSIONAL EXPERIENCE
  18. 18. »Cultural transformation begins with the personal transformation of the leaders. Organization don't transform. People do." Richard Barrett
  19. 19. Change can be hard and is often met with resistance… …but a well-defined destination can set you on the path to success. There are hurdles to change
  20. 20. Understanding the Change Curve
  21. 21. Change Management
  22. 22. "In a staggering ship falls over, who stands still and does not move." Ludwig Börne (German Writer)
  23. 23. Best practise
  24. 24. Workshops / Support Workshop #1 Introduction, operation and process determination for executives/team leaders/pilot team Workshop #2 Development of digital standard processes in teams from Workshop #1 Training of champions Workshop #3 Introducing the solution to employees through training Agile adaptation and expansion of processes
  25. 25. Change Management Executive #1 Fit for Change 1 Strong leadership in the change process Champions #2 Fit for Change 2 Successfully shaping change Users #3 Fit for Change 3 Safe in the change process
  26. 26. Summary
  27. 27. 3 concrete steps to act The companies, especially in the smb segment, have to change in order to remain competitive in order to gain workforce. A good strategy brings nothing, if the culture does not allow it. And cultural changes can not be forced. Study the subject of change management.
  28. 28. 'It can't work. Let's try it!" Stefan Roock
  29. 29. Please rate the presentation here

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