by Mike Vandenhooft

1. Instant Payments:
Opportunities in E-commerce
Newpharma - Mike Vandenhooft
June 29th, 2017

2. Co-founder & CMO
40 years old
Marketing-Management Graduate
Previous successful web experience:
Founder of Extenseo:
• 1st Belgian SEM agency
• Sold to Belgacom
• Now known as iProspect Belgium
Mike Vandenhooft

3. 1. Newpharma presentation
2. Challenges we face
3. Instant payments: a game changer?
4. Closing words

5. Large-scale businessLarge-scale offer
1st Belgian online pharmacy
>30.000
Products
>750
Brands
10%
OTC drugs
90%
Parapharmacy
v.s.
>1.500.000
Visits/month
>1.000.000
Customers
100
Co-workers
€43M
Turnover 2016
=150
Pharmacies

6. Brick-and-mortar
Pharmacy (400m²)
2 Logistics Centers
(7.600m²)
About 8.000m² of space!

7. +131%
+61%
+73%
+60%
+29%
+61%
+48%
+40%
2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
 Break-even since year 1
 Turnover of €43M in 2016
(Forecast 2017: €60M)
 European expansion, including
3 acquisitions in France
 2nd biggest Belgian pure player
e-shop
€60M
€50M
€40M
€30M
€20M
€10M
0€
Newpharma's sustained growth
FORECAST

8. 2008
Newpharma.be
2010
Newpharma.fr
Newpharma.nl
2014
Newpharma.de
Newpharma.at
Active in 12 countries
(5 main markets) BE
54%
FR
31%
NL
8%
Other
countries
1%
DE
6%

9. 1. Newpharma presentation
2. Challenges we face
3. Instant payments: a game changer?
4. Closing words

10. Inconsistent payment methods across Europe
BE
FR
NL
DE
Local payment methods (15 possibilities!)
AT
BE
54%
FR
31%
NL
8%
Other
countries
1%
DE
6%

11. "Bank transfers" insights
Source: Newpharma, Jan-June 2017
Payments by bank transfer
Belgium
France
Netherlands
Luxembourg
Germany
Payments by e-banking
Belgium
France
Netherlands
Luxembourg
Germany

12. 3D Secure costs a lot:
conversion rate can drop up to 10%!

13. 'Differed' payment methods: though to manage

14. Payment fees are expensive

15. 1. Newpharma presentation
2. Challenges we face
3. Instant payments: a game changer?
4. Closing words

16. … it can be seamlessly integrated
during the check-out process
Yes, IF …

17. … a payment is 100% guaranteed for the merchant
(which seems to be the case)
Yes, IF …

18. … it's a FREE service (as 'bank transfers' are now)
OR
if costs are way lower than other payment methods
Yes, IF …

19. 1. Newpharma presentation
2. Challenges we face
3. Instant payments: a game changer?
4. Closing words

20.  Some great opportunities for the consumer and the merchant
 Real impact will depend on:
 technical possibilities
 transaction fees
 Credit cards, Paypal, etc will probably decrease their fees 
Conclusion

21. Thank you! 
Welcoming your questions
Mike Vandenhooft
+32 (0)475 520 420
mva@newpharma.be
Mike Vandenhooft
@MikeVandenhooft