Alcatel-Lucent Enterprise Hospitality Solutions

HOSPITALITY
SOLUTIONS
MEMORABLE
GUEST
EXPERIENCE
5-STAR
CUSTOMER
SERVICE
SMART
OPERATIONS
OPTIMIZED
LAN/WiFi
OCCUPANCY
BASED
MODEL

2
COPYRIGHT © 2013 ALCATEL-LUCENT. ALLRIGHTS RESERVED.
GUEST TRENDS
62% OF GUESTS
74% OF GUESTS
67% OF GUESTS
WOULD SAY YES TO MOBILE
CHECK-INALERTS
WILL NOT RETURN TO A HOTEL THAT
OFFERED INADEQUATE WIRELESS
ACCESS
WANT SOLUTIONS THAT ENABLE
MOBILE CONTENT ON THEIR
DEVICES
iPass.com, 2014
SmithMicro Study
iPass Global Mobile Workforce Survey, 2014
45% OF GUESTS
TRAVEL WITH TWO DEVICES, 40%
WITH THREE OR MORE
62% OF BUSINESS
TRAVELLERS
REQUIREA HIGH-SPEED INTERNET
CONNECTION RATHER THAN
FOOD AND COMFORT
Travel Weekly, 2015
SmartBrief poll, 2014
46% OF GUESTS
ENTHOUSIASTICABOUT ACCESS TO
TECHNOLOGY IN ROOMS
Travel weekly, 2015

HOSPITALITY CHALLENGES
RISING PRESSURE FROM CONSUMER EXPECTATIONS
E s p e c i a l l y i n i n - r o o m t e c h n o l o g y
MOBILITY, BYO- E
D e v i c e , c o n t e n t , T V, m u s i c … m o b i l e r e s e r v a t i o n s , c h e c k - i n s
G UESTS SAFETY
I n c a s e o f e m e r g e n c y a n d r o u n d - t h e - c l o c k
DEVELOP BETTER INTEGRATED, SECURED IT SYSTEMS
A n d e n s u r e s u c c e s s f u l i m p l e m e n t a t i o n
ANSWERING THE OCCUPANCY RATE PRESSURE

4
WIRED & WIRELESS
HOTEL TELEPHONY
WIRED & WIRELESS
APPLICATION FLUENT NETWORK
BASIC HOTEL SERVICES & INTEGRATION
MOBILE GUEST SOFTPHONE SMART GUEST APPLICATION CONNECTED SHUTTLE SERVICE
END TO END SOLUTIONCAPEX OPEX OUTCOME
Up-Scale
> 5 Stars
Mid-Scale
3 – 4 Stars
Upper
Scale
4 – 5 Stars
Budget -
Tourism 1
– 2 Stars
MEMORABLE
GUEST
EXPERIENCE
SMART
OPERATIONS
5-STAR
CUSTOMER
SERVICE
OPTIMIZED
LAN/WiFi
OCCUPANCY
BASED
MODEL
END-TO-END HOSPITALITY SOLUTION
OPENTOUCH NOTIFICATION SERVICE

Hospitality-oriented telephony infrastructure
HOTEL STAFF
Range of phones (IP or TDM)
with guest identification
AP/PS notification server
Back/front-office mobility:
MIPT 310/610, MR 300/400
full telephony service
HOTEL MANAGERS
Video collaboration
with property owners
OmniVista
management tools
for IPT and data
IT MANAGER
OmniTouch My Teamwork
video, audio and data
conferencing/sharing
IP Touch 4038/39/68BT
My Instant Communicator
Mobile Edition dual-mode
Hospitality-oriented network infrastructure
GUEST
Broad range of wired
room phones (IP or TDM)
Wireless room phones
(IP or TDM)
Hospitality telephony
services in the room
IPTV integration
Location-based services
on DECT and Wi-Fi
Attendant consoles and
greeting centers
My Instant Communicator,
MLA, Call-by-name,
boss/sec, UDA call log,
presence, P2P video
Guest personalization
IP Touch 4028/29/
38/39/68
MLA, call-by-name,
boss/sec, call log
Hospitality features on room sets
High-speed Internet in the
room (wired or wireless)
AHL integration with PMS
AMDS services broadcast
wireless IP or TDM sets
END-TO-END HOSPITALITY SOLUTION
Occupancy-based model

ANY NETWORK INFRASTRUCTURE
NGN IMS LAN SIP TDM PSTN ISDN IP/MPLS
SERVERS
Appliance Server Blade Server
MEDIA GATEWAYS
MGTW R1 & R3 MGTW M2
Management&PerformanceSuite
Vital Suite
Performance
Management
OmniVista
Management Suite
OMNIPCX ENTERPRISE COMMUNICATION SOFTWARE
OXE Software suite CollaborationBusiness ApplicationsContact CenterUnified Communications
ANY COMMUNICATION DEVICE
IP COMMUNICATION – OFFER AT A GLANCE

OmniVista 2500 OmniVista 3600 5620 SAM 8950 AAA VitalSuite
LAN WLAN
OmniAccess WLAN 4000
OmniAccess
WLAN 6000
OmniAccessWLAN, AP & RAP
WAN
OmniSwitch 9000 / 9000E
OmniSwitch 6850E / 6850 & 6855
OmniSwitch 6400 & 6250
OmniSwitch 10K
7750 SR
7450 ESS
7705 SAR
OmniAccess 5700 & 5510 USG
OmniAccess5300 BG
Access Gateway
Embedded Security NAC Threat containment
Access Guardian Quarantine Manager CyberGatekeeper FortiGate
IP Address Mgt Infrastructure Mgt Service MgtNetwork
Mgmnt
Network
Infrastructure
Network
Security
NETWORK – PORTFOLIO AT A GLANCE

THE CONNECTED SHUTTLE
Extended
LAN and
WLAN
network
for guests
Advanced,
dynamic
routing
Secure
connection
over LAN,
WLAN, WiFi
GPS location
Staff know
when vehicle
arrives
Advanced
QoS for GPS
tracking and
multimedia
traffic
eConcierge
integration
for pre-
reservations
SECURED
CONNECTIVITY
FOR GUEST
DEVICES
GEOLOC
FOR STAFF
TO PLAN
ARRIVAL
SECURE
CONNECTION
OVER
LAN/WLAN
MEMORABLE
MOBILE
GUEST
EXPERIENCE

9
• Unique room device with dedicated
hospitality features
• Customized design to match the hotel
brand
• Possibility to present hotel services on
room sets
UN I Q UE C OM M UI C AT ION EXP ER I EN C E I N T H E R OOM
T H E S TORY
MEMORABLE
GUEST
EXPERIENCE
« My IC Phone is an electronic compendium that saves money on paper. We can push different
marketing schemas to the phones. For each phone there is a unique customization, design and
programming unmatched by any hotel that I’ve seen in California or in Las Vegas.
I’ve had guests say to me how they love the sleek, durable design of the My IC Phones. »
ADAM JONES, IT Director, Dorchester Collection Hotels, CA, USA
MY IC Phone

NATIVE HOSPITALITY FEATURES
Basic SIP
telephony
29
languages
support
Customizable
homepage
Hotel
directory
Check-in /
check-out
Centralized
wake-up
Call forward
Do-not-disturb
Front Desk
notifications
HOTEL
BRAND
ADVOCATE
HOSPITALITY
SERVICES
ON THE ROOM
SET
Suite
management
MEMORABLE
IN-ROOM
GUEST
EXPERIENCE
Available with OmniPCX Enterprise (AHL Link)

11
• Unique room device to control in-room
features such as climate, lighting, media
and phone
• A portable solution allowing guests to
move around with no loss of functionality
• Technology matching luxurious products
customers have in their home
I N -R OOM T EC H N OL OGY M AT C H I N G H OT EL L UXURY S TA N D A RD S
T H E S TORY
MEMORABLE
GUEST
EXPERIENCE
« Technology would have to match that luxourious product customers had in their homes.
One device for all services, with a continued look and feel. Alcatel-Lucent worked with us to
design icons and interface so that all devices in the room have the same look and feel. »
MARK CAMPBELL, Chief Information Officer, The Dorchester Collection

Blinds, curtains, lights, t°, AC
Room
automation
integration
Hotel services
Hotel tour
Weather
forecast
SMART GUEST APPLICATIONS
MEMORABLE
IN-ROOM
GUEST
EXPERIENCE
SLEEK
HOTEL
SERVICES
PRESENTATION
REDUCED
PAPER
CONSUMPTION
IN-ROOM
ENVIRONMENT
CONTROL
Proximity shops
presentation

13
OTHER REFERENCES for MY IC PHONE 8082 & SMART GUEST APPS
ROYAL PALM MARRAKECH
MARROCO
HOTEL MONTALEMBERT, PARIS
FRANCE
PALACE LA RESERVE RAMATUELLE
FRANCE
DORCHESTER HOTEL LONDON
UNITED KINGDOM
HOTEL BRANDAO TETIAROA ISLAND
POLYNESIA
KEMPINSKI PEARL DOHA
QATAR

PREMIUM DESK PHONES
MEMORABLE
IN-ROOM
GUEST
EXPERIENCE
IMPROVED
AUDIO AND
ERGONOMICS
FULL
RANGE OF
TELEPHONY
SERVICES
8068 BT / 8068 8038/39 8028/29
Superior
voice
quality
Optimized
ergonomics
Easy
installation
Sleek
buttons,
softkeys
Full-range
telephony
services
improved
energy
efficiency
Service
assurance

15
TERMINALS ECOSYSTEM
OMNIPCX
ENTERPRISE
COMPATIBLE
IP-SIP TDM-ANALOG

16
• Replace hotel sets with a fully mobile
solution on guest and employee devices
• Cut costs related to cabling and room sets
• Enable employees mobility and accelerate
internal communications, customer service
T UR N I N G GUES T BY OD I N TO A C A P EX C ON T R OL TOOL
T H E S TORY
MOBILITY
« We’ve done a substantial savings. In our case – 192 rooms – cabling in the rooms is not
necessary. The cost of the app is far less than the cost of the physical phones and cabling.
Also, for housekeeping: we can update the bookings as soon as the rooms are done via a code
on the employee mobile device. »
ANDERS JUNGER, CEO, Winn Hotel Group, Sweden
SMART
OPERATIONS

MOBILITY
Available
on popular
app stores
ENABLE
GUEST
BYOD
SIMPLICTY
ZERO IT
Multiple
devices
supported
per room
Automatic
user config
via QR
code
Free calls
in the
hotel
wireless
network
Local calls
at local
rates
added to
room bill
HELP
GUESTS
CONTROL
COMM COSTS
Guest
device
becomes a
room set
extension
Generic interface
Custom interface examples
Administration interface
MOBILE GUEST SOFTPHONE
SDK for
eConcierge
integration
Hotel
brand
Hotel
brand

MOBILE E-CONCIERGE
Hotel
information
Proximities
bookable
services
Chat &
call
hotel
concierge
Multi-touch
points
e-concierge
Fully
integrated
with
hotel
operations
Hotel
bookable
services
Local
city
guides

MOBILITY
EMPLOYEE
MOBILE
DEVICE
APPLICATION
ALL
FEATURES OF
AN IPTOUCH
4068
HANDSET
INTEGRATED
WITH HOTEL
NETWORK
Softphone for employee smart devices and integration with Property Management systems.
MR. SMITH’s
ROOM IS
READY
iOS and Android compatible
Integrated
with telephony
system
PMS
integration
Click to
call, speed
dials
IP DESKTOP SOFTPHONE

20
• Create pervasive wireless network to offer
full mobility services to employees and
customers
• Ensure employees are reachable at all
times anywhere in the hotel
• Adjust to growing users in the next 5 years
EMBR A C IN G F UL L MOBI L I T Y TO A C C EL ER ATE S ERVI C E
T H E S TORY
MOBILITY
"The mobility offer really brought efficiency to our teams, allowing them to be available at any
time and therefore rapidly answer our customers’ needs. Today, everyone from the concierge to
the maid can connect and share information in real time.
LOIC LE BERRE, Director General, Buddha Bar Hotel, Paris, France

CONVERGED IP DECT FOR MOBILE EMPLOYEES
MOBILITY
DISPLAY
Color 1,44’ TFT with
backlight
128x128 pixels
KEYS
4 way navigation
On/Off hook
Dial Keyboard
3 soft keys
2 audio (Vol+, Vol-)
Omni Touch 8232 DECT
AUDIO
Hands free
Headset plug 3,5mm
Vibrator
WIRELESS
DECT AGAP
CORE
DECT Single chip
design
ACCESSORIES
Desktop/Rack
charger,
pouch, belt clip
ROBUST DESIGN
Inductive charging
IP 54 standard
(Water and dust resistant)
Explosion-proof equipment
ADVANCED
ALARM
MANAGEMENT
FOR LONE
WORKER
PROTECION
Emergency key (red key)
Man down detection
(dead-man detection)
No movement detection
Shock detection
Message Waiting
Indication - 3 LEDs
COMPATIBILITY
Based on GAP mode
500 Ex
DECT
Handset
CONVERGED IP DECT FOR SECURITY STAFF

CUSTOMER SERVICE
5-STAR
CUSTOMER
SERVICE
Packaged
and
modular
Short
easy
deployment
Centralized
distributed
architecture
Desktop app
custom
statistics
Real-time
historical
statistics
• CCdistribution
• CCsupervision
• Ccivr (Opt)
• CTI (CCAgent)
Resources : agents groups, agents, voice guides,
IVR ports, remote resources
Mutual Aid
Individual
skill routing
Dissuasion
Waiting room
Waiting Queues
Routing
PrioritiesOmniTouch
Contact Center
Standard
Edition
Centralized
management

OMNIPCX RECORD SUITE
WELCOME DESKS CONTACT CENTER AGENTS
CALL
RECORDING
SCREEN
CAPTURE
WEB-BASED
SOLUTION
Call
recording
Screen
capture
Coach
module
Silent
monitoring
Centralized
web-enabled
architecture
5-STAR
CUSTOMER
SERVICE
OPENTOUCHTM CUSTOMER SERVICE Unified customer
interaction
management
Best in breed
predictive
dialing
Openness
and
integration
Modular offer
Easy to grow

SMART
OPERATIONS
Multiple
notifications
Voice calls,
messages, PC
Campus
maps
display
LOCALIZE
TRACK
OUTGOING
EMERGENCY
(112, 911)
CALLS
PUT ALL
ACTORS IN
CONFERENCE
911/112 EMERGENCY NOTIFICATION
Outgoing emergency
call from hotel
Local security team
First respondents
Call routing
to the right
respondent
Call
detection
and
localization
GUEST
SAFETY
Land mobile
radio
connection
Panick
button
support
CONFERENCE CALL
Call
recording &
logs

25
• Most technology systems were end of life
• The in-place emergency notification solution
was old and complex: striker system,
triggering printed messages, the operator
had to radio the security team.
• 911 response time did not answer regulations
I N N OVAT I N G GUES T S A F ET Y M A N A GEM EN T
T H E S TORY
« Both the security directors at Hotel Bel-Air and Beverly Hills Hotel, really enjoyed seeing the
reaction and the awareness and the accountability that was provided to them when they accessed
the different reporting tools of the Emergency Notification admin console «
ADAM JONES, IT Director, Dorchester Collection Hotels, CA, USA
SMART
OPERATIONS

SMART
OPERATIONS
Hotel
workflow
system
Fire
detection
Engineering
alerting
Intrusion
detection
Video
surveillance
Building
management
captors
Audio, text
notifications
Notifications
geolocation
Social media
notifications
DECT/Wifi
handsets
Digital
tablets
Smart
phones
MULTI-TYPE, DEVICE
NOTIFICATION SERVICE
NOTIFY
CONCERNED
ACTORS OF
CHANGES
TRACK
OPERATIONS
KPIs
OPENTOUCHTM NOTIFICATION SERVICE
GUEST
SAFETY
Refrigerators
temperature
rising
Water
heaters
temperature
lowering
Protected
spaces
intrusion

27
OMNIPCX
OFFICE
COMPATIBLE
OMNIPCX
ENTERPRISE
COMPATIBLE
PMS/CMS ECOSYSTEMSMART
OPERATIONS

28
AN ADAPTED COMMUNICATION SOLUTION TO SUPPORT IT ALL
World-class Hospitality telephony features
Flexible For medium, large and very large sized hotels
Open Integrates with hospitality property management systems
Rich Large choice of centralized or decentralized IP telephony features
Guest services Front/back office Administrative
• Handling guest arrivals and
departures
• Dynamic hotel suite configurations
• Appointment reminder
• Room calls billing (by duration or by
meter pulses)
• Pre-payment with credit tracking
• Guest directory
• Room service
• Room status
• Dynamic suite creation (multiple rooms)
• Wake-up calls
• Guest voicemail and waiting messages
• Call restriction or phone locking
• Call privacy
• Enquiry, Broker Call, Transfer, Conference
• Attendant
• VIP calls
• Do Not Disturb
• Room swapping
• Multi-occupancy
• Adapt dialing plans to hotel
configuration
• Separate room and
administration or hotel staff
communications
• Access to multiple carriers
• Real-time deposit management
• Communications costs display
• Call accounting on duration
• Night system audit
OmniPCX Enterprise

29
THE ONLY VENDOR THAT CAN DELIVER A UNIFIED ACCES STRATEGY ACROSS THE ENTIRE PORTFOLIO TODAY
A UNIQUE VALUE PROPOSITION FOR NETWORK
SEAMLESS
USER
EXPERIENCE
OPERATIONS
SIMPLIFICATION
INVESTMENT
PROTECTION
COMPREHENSIVE
ONE-STOP-SHOP
SERVICES
REVENUE
GENERATOR
• Only vendor to deliver
all network services
over both LAN and
WLAN
• BYOD services enabling
device freedom,
common security,
context-aware QoS
• Automation of
operational tasks
• End-to-end visibility
simplifying monitoring
and troubleshooting
• Solving the wired LAN
security problem
• Flexible, evolutionary
approach, leveraging
all existing technology:
• No forklift required
• Free hardware lifetime
warranty on the entire
solution (core to edge)
• End-to-end
services/support
from one vendor
for LAN/WLAN/Voice/
BYOD
• “One Stop Shop”
• Automation of
operational tasks
• End-to-end visibility
simplifying monitoring
and troubleshooting
• Solving the wired LAN
security problem

30
FROM A SEPARATE NETWORK
FRONT OFFICE & ADMINISTRATION GUEST ROOMS
Notification
Server
Chemical, fire
intrusion detection
Call serverIntrusion detector
PMS
Digital, analog, DECT set
Core switch
VOD SERVER Modem Set top box
IP router
DSLAM TV
Mini bar
Smoke
detector
Digital sets
DECT
Analog set
OPTIMIZED
DESIGN
CONTROLLED
COSTS
OPTIMIZED
LAN/WiFi
WiFi

31
TO A FULLY-CONVERGED SINGLE NETWORK
FRONT OFFICE & ADMINISTRATION GUEST ROOMS
PSTN
INTERNET
Notification
Server
Chemical, fire
intrusion detection
PMS
OMNIVISTA
8770 NMS
OMNISWITCH 6900
OmniAccess
Wireless Switch
OMNISWITCH 6850 E
VM ServerHospitality
Apps
Server
Guest
Connected Server
Ethernet room
controller
SKYPE
OPTIMIZED
DESIGN
CONTROLLED
COSTS
OPTIMIZED
LAN/WiFi

32
SAMPLE HOTEL:
• 450 rooms
• 30 floors
• 15 rooms per floor
• Each room has 4 Ethernet connections (2 IP phones, 1
IPTV, 1 LAN)
OLD DESIGN
60 IDF PORTS PER FLOOR
1800 IDF PORTS
120 CORE PORTS TOTAL
NEW DESIGN
15 IDF PORTS PER FLOOR
450 IDF PORTS
ONLY 8 CORE PORTS
TOTAL
HW Cost savings > 60%
OPTIMIZED
DESIGN
CONTROLLED
COSTS
OPTIMIZED
LAN/WiFi
DESIGN EXAMPLE

33
Remote Stack Between Floors/IDFs
“Guest”
WLAN
Controller
“IPTV”
MDF
10G
In-Room LAN/WLAN
Stacked with IPTV
IPTVLAN/WLAN
IPTVLAN/WLAN
IPTVLAN/WLAN
Core
Switch
LAN CORE
OmniSwitch 6900
Compact Core Switch
OmniSwitch 6450-24/P with Remote Stacking
Capabilities
LAN
POE
AP103H
WLAN
Controller
Compact Controller
LAN ACCESS
WLAN
3 N ET WOR KS C OMBI N ED I N TO 1 : l ev eragin g
s a m e p o r t fo r L A N /WA N , c o s t -c u ttin g r el a ted
to s i te s ur v ey a n d c a b l i ng, r ed un d a nc y
UNIFIED ACCESS
OmniSwitch 6860E
OPTIMIZED
DESIGN
CONTROLLED
COSTS
OPTIMIZED
LAN/WiFi

34
• Limited number of IT resources
• Needed a converged, reliable and trouble
free solution to offer free Internet access
to guests and adapt to future evolutions
• Required a 100% wireless experience for
guests and staff
T H E S TORY
GOI N G 1 0 0 % WI R EL ES S - F R EE A C C ES S A S A BUS I N ES S D I F F EREN TI ATOR
S OL UT I ON & R ES ULT S
Centralized,
stable, simple to
use solution
Wireless sets for
staff
Scalable wireless
network to support
mobility and BYOD
OPTIMIZED
DESIGN
OPTIMIZED
LAN/WiFi

OPTIMIZED
LAN/WiFi
How many hundreds of TV
programs c an you run on your
net work si mult aneously ?
How many guests usi ng thei r own
dev i c es t o ac c ess v i deo
streaming or multi media serv i c es
c an your wi reless net work
support s i m ul tan eously ?
LAN/WLAN NMS
Unified Access
LAN WiFi WLAN
Access
LAN/WLAN QoS
LAN/WLAN Security
Unified wired and wireless access to the network
Embrace BYOD
& mobility
securely
Allow
device
flexibility
Deliver
multimedia
applications
Prioritize
business
critical
applications
Enhance
applications
control
Simplify
network
management
Monetize on
premium
wireless
services
Deliver
expected QoS
even if traffic
changes
Optimize AP
installation &
costs
Guarantee
data security
for employees
and guests
OPTIMIZE
ROLL-OUT
COSTS
SUPPORT ALL
USER/DEVICE
CONNECTIONS
MANAGE
USER
ACCOUNTS &
SECURITY

36
• Small small holiday firm from Mallorca,
Riu Hotels and Resorts needed to
optimize performance, accelerate access
to data with ultimate objective to
improve user experience
• Required high availability data centers
with simple management
T H E S TORY
F UL LY C ON VER GED & D ATA C EN T ER S OL UT I ON
« The reason we chose Alcatel-Lucent for our data solution is because they came up with a
comprehensive solution. We also wanted to optimize performance via accelerated access to
information. We have already done solution testing and have observed improvement in the time to
writing, sometimes half the time it took before. «
MANUEL RAMIREZ MARTINEZ, CTO, RIU HOTELS AND RESORTS
OPTIMIZED
DESIGN
OPTIMIZED
LAN/WiFi

37
REFERENCES for CONVERGED NETWORK
ROYAL PALM MARRAKECH
MARROCO
DREAM HOTEL & SPA
COSTA RICA
PALACE LA RESERVE RAMATUELLE
FRANCE
PALACE RITZ PARIS
FRANCE
PALACE CAP EDEN ROCK ANTIBES
FRANCE
INTERCONTIENTAL MOREA
TAHITI

38
• Accor needed a flexible commercial
contract adapted to their model of cost
per-occupied room
• For all hotels
Enterprise Premise
LAN Infrastructure
Public
Network
(IMS/PSTN/
ISDN)
Local survivability with PCS
ISDN Trunk
Local PMS system
DC in Sydney
Enterprise
Customer
VPN Instance
Hotel in Adelaide
T H E S TORY
C H A R GING C OM M UN I C AT ION S ON OC C UPA N C Y TO C ON T R OL C OS T S
S OL UT I ON & R ES ULT S
• Occupancy, cloud-based solution for
enhanced control of capital expenditure
and cash flow
• Improved asset management
• Optimized profit per available room
OCCUPANCY
BASED
MODEL

39
GENERAL OPTIONS RTU PER HOTEL PER MONTH
STAFF RTU PER USER PER MONTH
GUEST RTU PER ROOM PER MONTH
Adapted business model, charging
communications on a price-per-
room basis that fluctuates
following the Occupancy Rate
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Jan-15
Feb-15
Mar-15
Apr-15
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Nov-15
Dec-15
Jan-16
Feb-16
Mar-16
Effective Occupancy
Rate
Charged Occupancy
Rate
Monthly Charge based on the Occupancy Rate
OCCUPANCY
BASED
MODEL
PAY PER
OCCUPANCY
NO
EXIT
FEES
FASTER
APPLICATIONS
ADOPTION
RAPID
APPLICATIONS
ROLL-OUT
BUSINESS
CONTINUITY
TECHNOLOGY
ON LATEST
RELEASE
SIMPLE
SERVICES
ACTIVATION/
DEACTIVATION
BUSINESS
REACTIVITY
ALWAYS
UP TO DATE
CONTROL
COSTS

40
REFERENCES IN CALA
HYATT ZIVA – LOS CABOS INTERCONTINENTAL CARTAGENA HILTON GARDEN INN COSTA RICA
PARADISUS PALMA REAL – PUNTA CANADOUBLE TREE - SANTIAGO WINDSOR BARRA – RIO DE JANEIRO

41
REFERENCES IN NORTH AMERICA
RCCL RADIANCE OF THE SEA RCCL NAVIGATOR OF THE SEA NCL NORWEIGAN PEARL NCL NORWEIGAN JEWEL
RCCL SUMMIT OF THE SEAS RCCL VOYAGER OF THE SEAS RCCL ADVENTURE OF THE SEAS

42
REFERENCES IN FRANCE
EURO DISNEY FRANCE CLUB MED VAL THORENS HOTEL LA RESERVE , PARIS
M GALLERY MOLITOR , PARIS HOTEL MONTALEMBERT, PARIS HOTEL PULLMAN VERSAILLES

43
REFERENCES IN SOUTH EUROPE
HOTEL PRINCIPE DE SAVOY ,MILAN
ITALY
NH EUROBUILDING MADRID
SPAIN
HARD ROCK IBIZA
SPAIN
RIU PLAYA BLANCA
SPAIN
MARTHINAL BEACH RESORT ALGARVE
PORTUGAL
HOTEL MAJESTIC BARCELONA
SPAIN
FORTE VILLAGE SARDAIGNA
ITALY
MELIA WAVE HOUSE MAJORCA
SPAIN

44
REFERENCES IN NORTHERN & CENTRAL EUROPE
THE DORCHESTER HOTEL , LONDON
UNITED KINGDOM
HAMPTON BY HILTON VOLVOGRAD
RUSSIA
MERIDIEN LAV , SPLIT
CROATIA
BATUMI HILTON
GEORGIA
THE RADISSON BLU ROYAL VIKING STOCKHOLM
SWEDEN
MARRIOTT EREVAN
ARMENIA
THE LANESBOROUGH HOTEL , LONDON
UNITED KINGDOM
CHOICE CLARION OSLO AIRPORT HOTEL
NORWAY

45
REFERENCES IN AFRICA
MANDARIN ORIENTAL MARRAKECH
MAROCCO
PARK HYATT ZANZIBAR
TANZANIA
MARRIOTT CONSTANTINOPLE
ALGERIA
RADISSON BLU DAKAR
SENEGAL
ANAHITA RESORT
MAURICIUS
SHERATON ANNABA
ALGERIA

46
REFERENCES IN MIDDLE EAST
PULLMAN JLT DUBAI,UAE ISLAMABAD MARRIOTT HOTEL, PAKISTAN RITZ CARLTON JEDDAH, SAUDI ARABIA
MERCURE HURGHADA, EGYPTINTERCONTINENTAL DOHA, QATAR WYNDHAM GRAND REGENCY DOHA, QATAR

47
REFERENCES IN APAC
WESTIN JAKARTA
INDONESIA
FOUR SEASONS BALI
INDONESIA
INTERCONTINENTAL DOUBLE BAY SIDNEY
AUSTRALIA
SHERATON PARK MELBOURNE
AUSTRALIA
MELIA DANANG RESORT
VIETNAM
HYATT PLACE GURGAON
INDIA
RWS JURONG PARK HOTEL
SINGAPORE
SOUTH BEACH HOTEL
SINGAPORE

48
REFERENCES IN GREAT CHINA
GRAND KEMPINSKI CHANGSHA SOFITEL SANYA LEEMON ANGSANA XI’AN LITONG
INTERCONTINENTAL RESORT SANYAHILTON CHENGDU INTERNATIONAL SQUARE GRAND HYATT CHENGDU
SHANGRI LA NANJING
STARWOOD LUXURY COLLECTION HANGZHOU

49
MORE INFORMATION
Compilation of hospitality
customer testimonials
Hospitality web page Hospitality blog posts
Hospitality product
portfolio
Hospitality brochure

Alcatel-Lucent Enterprise Hospitality Solutions

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