Project management is a complicated field of work. Managing resources and people is not an easy task. Perhaps, the biggest challenge relays on the fact that there is not an exact path to follow; however, there is a set of habits that can helps us to perform above and beyond expectations.

1. 8 HABITS
F O R
E X C E P T I O N A L P R O J E C T M A N A G E R S

2. HABITS
A set of unconscious patterns of
behaviors that are acquire through
routinely repetition. Habits define our
character, feelings and usual
behaviors.
Project management is a complicated
field of work. Managing resources and
people is not an easy task. Perhaps,
the biggest challenge relays on the
fact that there is not an exact path to
follow; however, there is a set of
habits that can helps us to perform
above and beyond expectations.

3. F O C U S E
ON SOLUTIONS
Successful project managers focused their time
and energy in providing solutions instead of
indulging in the blame games.
When it comes on giving bad news apologize and
don’t try to give excuses (Customers do not care
on who’s to blame), identify the correct action
items and follow through.

4. If you want to achieve the expected
results is important to have a clear
path to where you are heading.
Being a habitual goal setter and
dedicate yourself is fundamental to
achieve success.
B E I N G
GOAL ORIENTED

5. S e t t h e r i g h t g o a l s
S.M.A.R.T GOALS
S M A R T
S P E C I F I C
G o a l s t h a t a r e c l e a r
a n d s p e c i f i c h a v e a
g r e a t e r c h a n c e t o b e
a c c o m p l i s h e d .
M E S U R A B L E
Y o u m u s t h a v e a
m e a s u r i n g c r i t e r i a
t o d e t e r m i n e t h e
p r o g r e s s o f y o u r
g o a l .
A T T A I N A B L E
G o a l s s h o u l d b e
r e a l i s t i c a n d
a t t a i n a b l e t o b e
s u c c e s s f u l .
R E L E V A N T
M a k e s u r e y o u k n o w
w h y t h i s g o a l i s
i m p o r t a n t t o y o u
a n d h o w i s a l i g n e d
t o t h e m a i n
o b j e c t i v e .
T I M E L Y
E v e r y g o a l n e e d s a
t a r g e t d a t e t o b e
a c c o m p l i s h e d .

6. An irritant is a practice that transform customer’s experience into an unpleasant
situation. The best practice for exceptional service organizations is to eliminate
irritants and focused on what makes sense for the customer.
3 major irritants
Involve many people during the
communication process
Avoid this situation by being the single
point of contact during the project
ELIMINATE IRRITANTS
Lack or late responses from the internal
team
Be brief with the communication and
work in the relationship with your
internal team
Company processes and policies could
be confusing
Become an advocate of your customer
through internal processes

7. Cooperation is crucial for project
implementation, remember that your
responsibility as a project manager is
to coordinate a multidisciplinary team
to meet a common goal.
Always treat your internal teams as you
would like to be treated and keep the
communication clear a concise since
the beginning.
Individuals feel more
comfortable and
satisfied with their roles.
TEAMWORK
Team members are more
likely to contribute with
ideas and proposals.
TEAMWORK OUTCOMES

8. DETERMINE AN
OBJECTIVE
NEVER STOP
LEARNING
“Life never stops teaching. Be sure
you never stop learning”
— Michael Josephson —
We live in a changing environment, make sure that you remain
relevant on the industry.
Adapt the best working practices, learn alternative
methodology, communicate your ideas with your teams,
discover new technologies that help you to keep track on
project progress.
These are examples on how invest in your knowledge is an
essential discipline for project management.

9. Successful project managers
always keeps an eye on potential
risks.
Try to identify them and develop
strategies to reduce or eliminate
risks in advance. Remember that a
poor risk management is one of
the main reason behind project
failure.
N E V E R T A K E
RISK LIGHTLY

10. Always ensure that your customers are
happy. Listen carefully to their needs and
implement measures to ensure that desire
expectations are met.
F O C U S O N Y O U R
C U S T O M E R
I can help you with that

11. HAVE FUN
Studies shows that having fun at work
makes you more creative, productive and
have fewer sick days from people who are
not having any fun at all.
Develop passion and incorporate humor in
your daily activities is critical for success.

12. Wynne, J. (2015). Thinking Outside the Box in Project Management . January 04,
2020, de MERIT Sitio web: http://meritcd.com/blogs/thinking-outside-the-box-in-
project-management/
No Data. (2019). Top 10 Project Management Challenges. January 04, 2020, de
Villanova University Sitio web: https://www.villanovau.com/resources/project-
management/top-10-challenges/
Kashyap, S. (2019). 10 Common Challenges in Project Management (and How to
Solve Them). August 06, 2019, de ProofHub Sitio web:
https://www.proofhub.com/articles/project-management-challenges
REFERENCES
No Data. (2019). Top 6 Project Management Challenges. January 04, 2020, de
20/20 Sitio web: https://2020projectmanagement.com/resources/project-lifecycle-
and-methodology/top-6-project-management-challenges