1. Alan Buchanan
Mob: 07854 602941/alan.b.buchanan@btinternet.com
PROFILE
A highly experienced and self-motivated Business/Systems Analyst used to supporting and
improvingcritical applicationsforBlue ChipclientsinUtilities. Dedicated to principle of continuous
service improvementandhighlycustomerfocused. Excellenttechnicalanalysisskillsandexperience
of gathering requirements and documenting functional and technical specifications. Excellent
leadership skills in a global environment and capable of managing multiple work streams.
Experience of Project Delivery and Management across multiple environments: Utilities,
Manufacturing and Construction, Finance and Retail.
KEY STRENGTHS/AREAS OF EXPERTISE
 STRONG SYSTEM AND DATA ANALYSISSKILLS;GATHERING REQUIREMENTS; DATA
QUALITY IMPROVEMENT; REPORT DEVELOPMENT ANDMAINTENANCE
 PROJECTDELIVERY/MANAGEMENT: PLANNINGANDORGANISINGPEOPLEAND
RESOURCES; ADHERING TO DEADLINES
 SERVICEIMPROVEMENTS: ADEPTAT PROBLEM SOLVINGANDUSING ROOTCAUSE
ANALYSISTODELIVER SOLUTION OR WORKAROUNDPENDINGNEWDEVELOPMENT;
ABLE TO JUSTIFY BUSINESSBENEFITS OR VALUE ADD OFCHANGES USING ROI
 EXCELLENT COMMUNICATION ANDINFLUENCINGSKILLS – ABLE TO ADJUST STYLE TO
SUIT DIFFERENT LEVELS OF AUDIENCE
 LEADERSHIP IN A GLOBAL ENVIRONMENT:STRONGCOACHINGANDMENTORING STYLE,
SELF MOTIVATED WITH INITIATIVE,HIGHLYORGANISEDAND COMMITTED TO MAKING
DECISIONSANDGETTING JOB DONE;ABLE TO ADAPTBEHAVIOUROR ACCEPTCHANGES
AS REQUIRED BY JOB/SITUATION;FLEXIBLE
 TEAM WORKING, COLLABORATINGANDBUILDINGEFFECTIVERELATIONSHIPSWITH
OTHER TEAMS ANDINDIVIDUALSIN WIDER ORGANISATION
 INCIDENTMANAGEMENT; CHANGEMANAGEMENT
 STRONG STAKEHOLDERMANAGEMENT (ALL LEVELS);CUSTOMER FOCUSED; CLIENT
FACING
 TECHNICAL:ORACLE & SQL SERVER DBASES;PL/SQL; SQL; UNIX;WINDOWSSERVERS
CAREER HISTORY
Seekingnextposition andcurrentlytraininginPrince2 Nov 2015 - Present
Caringfor elderlyrelativewithdementia Feb2015 – Oct 2015
HP ENTERPRISE SERVICES Oct 2014 - Jan 2015
IT Operations Svc Level III
Supportingvariousinternalapplications(Saas)inEMEA dealingwith incident/problemmanagement.
Supportand configurationof Biztalk,updating customerprofiles, tuningSQLqueries, etc.

2. IBM (GLOBAL BUSINESS SERVICES) UK Ltd (Tupe’dfrom Accenture) 2011 – 2014
ACCENTURE UK LTD (Tupe’dfrom SAIC) 2010 – 2011
SAIC LTD (nowWIPRO) 2000 – 2010
Continuousserviceforsame client,ScottishPower. TookVRpackage fromIBM.
SENIOR SYSTEMS ANALYST
Deputy Team Leader of a globallydistributedteam (12 –15) providing2nd
line supportfor 50+
applicationsof amajor Utility.Technical Lead for a critical billingsystem(£1B p.a.) and several
othercritical applications.
KEY ACHIEVEMENTS
 Technical Leadfor several applications onEnterprise levelprojecttomigrate legacydata
fromSQL Serverto archive platformonOracle Apex. I wrote implementationplansforapps
undermy remit,defineddatatobe migrated,createdER Diagram, andusedETL to load data
intoOracle.
 Actedas SubjectMatter Expertformajor projecttomove a critical EnergyBillingApplication
fromold IBMplatformtonew 3rd
party bespoke systemutilisingOracle FusionMiddleware
witha Web Service frontendand10G database. Actedas Technical LeadliaisingwithSenior
Stakeholdersfromthe business,PMs/BAsandDevelopersfrom3rd partysuppliertoensure
a successful outcome andsmoothimplementationof the new systemwithoutdisruptionto
billingcycle.Advised3rd
party BA andDevelopersondatatypes, qualityof data,and
collaboratedwithclienttoagree how muchdata couldbe archived/droppedwithin
RegulatoryandData Protectionguidelines.Re-wrotemanyof original SQLreportsbasedon
newdatabase structure. ThirdParty SeniorBusinessAnalystsaidthe productwouldnot
have beendeliveredwithoutmyinput.
 Actedas Lead Technical Analystforseveral service improvementsconcerningdataquality
betweentwogasapplications. LiaisedwithleadBA frombusiness togatherrequirements,
collaboratedwithdevelopmentteamandwrote UserGuide to improve datainputquality
and validation.Projectwasimplementedsuccessfullyandhada major beneficialimpacton
the qualityof data inboth systems.
 Migrateda setof critical billingreportswritteninOracle Forms4.5 to 6i. Altereddatatypes
and PL/SQLcode where necessarytoensure qualityof reportingwasmaintained.
Maintainedanddevelopedreportswhichvalidatedusage datapriortobilling.
 SME (SubjectMatterExpert) forGas Pre-paymentProject:attendedworkshopand
subsequentlywrote andreviewedseveral sectionsof the finishedfunctional andtechnical
specifications. Liaisedwithdeveloper,businessand3rd partiesoverdesign,dataand
implementationissues.
 Deliveredseveral service improvementstoapplicationsundermyremitwhichstreamlined
client’sbusinessprocessesandimproveddata. Receivedcomplimentsfromclientand
considerablyreducedthe numberof ticketsraisedtothe Service Desk.
 Technical Leadon projecttointroduce SarbanesOxleycontrolsintoamajorbilling
application. Liaiseddirectlywithbusiness;spentseveral daysinworkshoponclientsite in
Wales,anddocumentedlarge sectionsof the enduringsolution.

3. BAUER & PARTNER CONSULTING 2000 - 2000
Software Consultant Collaboratedona projectforDKW bank usingASP/HTMLto adapt 3rd
party
and in-house software relatedtothe processof runninga ‘book’priortoan IPO.
GLASGOW UNIVERSITY 1998 - 2000
Employedbythe IT Education Unitbefore andafterdoingSVQthenMSc IT. Carriedout data
analysis,demonstratedJavatonextyeargroupand deliveredICTtrainingtoschool teachers.
BIG AL’S SANWICHJOINTS LTD 1996 - 1997
Franchisee developingbusinesstosell ‘sub’sandwichesviavendingmachines.
CLANCAST PRODUCTS LTD 1994 - 1996
OperationsManager Managed a multi-skilledteam(12staff) producingGRGand GRP mouldingsfor
the constructionindustry andcomposite resinspeakerbasesforhi-fiindustry. CarriedoutMRPfor
contracts from£10k - £100k. Establishedculture of continuousimprovementandzerodefects.
SWANNATIONAL CAR RENTAL LTD 1978 - 1993
Regional Manager (Scotland & N England) Started as Manager thenquicklypromotedtoScottish
AreaManager and thento above post. Operated 23 petrol stationsprofitably. Controlledbudgetof
£10m. Area of shops: 5000ft². Forecasted,plannedandachievedbudgetedprofitonall sites.
Organisedlocal marketing. FullyP&L accountable. Recruited,trainedmotivatedandappraised all
ForecourtManagers. Negotiatedleaseswithoil companies.
EDUCATION
MSc IT (Software &Systems);Dip. ManagementStudies(Distinction);M.A.(Ord) ScottishHistory
LANGUAGES Good conversational FrenchandGerman.
LEISURE Tennis,golf,skiing,walking.