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  1. 1. AKHILVIRMANI Mobile: 9911202100/ 9891276223 E-Mail: akhil_v@hcl.com / akhiljh@gmail.com Job Objective: To obtain a challenging position in corporate where I can utilize and improve my technical and personal skills and use my experience and creativity for organization growth & objectives. PROFESSIONAL PROFILE  Have work experience in WSUS, SCCM 2007/2012 server management.  ITILV.3 certified professional with experience in Client Servicing and Team Management in the Service/IT Industry.  Have basic knowledge in Exchange 2007 and Active directory.  Possess stupendous communication and relationship management skills.  Worked in the areas of Service delivery management and administration.  High level of confidence and experience of dealing with clients from different backgrounds across the globe. AREAS OF EXPERTISE Technical Services  Manage Microsoft WSUS/SCEP/SCCM2007/SCCM2012.  Deploying software’s using SCCM 2007 and SCCM 2012.  Software updates through WSUS, SCCM 2007, 2012.  SCCM Client Remediation and Troubleshooting techniques.  Fair knowledge of boundaries, Discovering and creating dynamic collections.  Pre staging job before site assignment, for machines so staging job (F12) can be started smoothly.  Technical support / training to clients for resolving critical technical issues. Client Servicing  Providing constant support to clients for resolving critical technical issues, ensuring higher customer satisfaction matrices.  Relationship management with the teams, for customer service requirements and launch of new service products/schemes.  Developing, motivating & mentoring cross-functional teams by setting higher expectations and initiating individual member accountability. Operations Management  Quick learner with aptitude to translate complex ideas and processes into technical facts or persuasive non-technical presentation.  Expertise in ITIL processes, Technical Support, Customer Handling Skills, Managing Service Level Agreement in Service operations and implementing strategies towards achieving Customer Satisfaction.  Incident management, Team leading and technical mentoring.. People Management  Excellent organizational skills and ability to prioritize workload.  Ensuring prompt resolution of employee / customer grievances to maintain cordial management-employee as well as customer relations.  Excellent Team building, thereby ensuring prompt delivery of customer services. CAREER HIGHLIGHTS From September 2013 Onwards with HCL, Noida
  2. 2. As Technical specialist • Currently working for Shared service in SCCM team as a Technical Specialist for Adecco and CEVA project. Administrating WSUS, SCCM 2007, 2012 with SCEP antivirus running SQL queries to pull information from SCCM database for Custom Reports. • Worked with a team for implementation of SCCM 2012. • Handling Monthly Patching to Servers and Workstations Enterprise wide. • Handling Package testing, deployment and generating reports. • Worked with a team for handling Windows 7 Operating System Deployment computers across enterprise. • Client agent installation, Hardware inventory, Software inventory. • Customized Queries for Company’s requirement. • Generating Monthly (MOR) / Billing reports. • Creating Run Books on various SCCM Processes. . o Understanding and resolving issues related to SCCM 2007/2012. • Handling issues related to upgrade from SCCM 2012 upgrade. • Issues related to Advertisement Creation and package Deployments. • Patch management using ITMU and WSUS. • OSD (Operating System Deployment) using SCCM. Image capture and deployment using PXE boot. • Site installation and maintenance issues. Handling site system issues related to Distribution point, Management point, SLP etc. • Involve in Change Advisory Board meeting held by the Change management team. PREVIOUS ASSIGNMENTS 13 May'10 to 20 September 2013 with CSC INDIA (PVT) Ltd, Noida As Associate engineer Technical Support Currently deputed as Asst Engineer (L2) for Integrated Solution Services (ISS), Royal mail group (RMG) and Incident Manager for the client Scandinavian Airlines Services (SAS) based project at CSC India. Administrating SCCM 2007, MP Tool for ISS and Owning the multi-user incidents (Sev1 and 2) throughout their life cycle for SAS only. Documenting evidence that Incidents not closed in time are properly escalated. . • Installing, Implementation and Managing administration of SCCM 2007. • Distributing Software’s like Java, Adobe Acrobat, Office 2007 and more. • Patch management using tool WSUS • Client agent installation, Hardware inventory, Software inventory. • Customized Queries for Company’s requirement. • Initiating Service Restoration Team (SRT) for severity issues and major incidents. Skill Set o Operating System: Microsoft Windows Server 2003, Windows Server 2008, Windows 7, Windows Server 2008 R2, Windows XP, Windows Vista All Versions. o Application Software: SCCM 2007 SP2, SCCM 2012, Active directory, Exchange 2007.
  3. 3. o Maintenance and administration of User Account. • Attending Daily Service Review (DSR) calls for major issues which are reoccurring. • Involvement in Root Cause Analysis (RCA) with the Problem Management. • Involve in weekly Change Advisory Board meeting held by the client. • Updating the process documents as and when required. • Worked on ticketing tools such as POB (Product and Business), Remedy, and Unicenter Service Desk (USD). • Imparting training to new team mates along with regular monitoring of their performance. • Worked as the Backup Team lead for the respective account CORE COMPETENCIES • Creating the user id’s in ADS and providing them the appropriate permission depending on the team and needs. • Configuring and troubleshooting desktops and laptops. • Configuring email IDs for new comers in company. • Remote Administration using Terminal Service. • Resolving the connectivity issues related to VPN of end users. 17 August'09-7 May’10 With IYOGI Technical Services, Gurgaon As Technical Specialist Handled team of 8+ engineers during tenure. Performed people management roles and responsibilities. Did team building activities. Won many awards for the team performance. Handling all king of Software issues of the customer with the sound technical knowledge, Communication skill and excellent process knowledge. # Any kind of email (Web mail/Email client) issue with Installation, Configuration, PST, Up gradation. # Operating system Repair, parallel installation, Up gradation, Drivers installation, All kind of software installation. # Deals with all kind of Spy wares issue and Virus issue. # Printer / Wireless printer configuration and related issues. # Support small kind of networking. # User profile corruption. # Managing ADC, Adding users and computers in a Domain or Workgroup model networks. # Managing users through Group policy and NTFS permissions. 25 Apr’05 – 12 Aug'09 with HCL Technologies, Noida As Senior Technical Support Officer Part of the High Level Complaints team (HLC) handled major broadband issues of the customer with the sound technical knowledge (APPLE-MAC/WINDOWS), good communication skill and excellent process knowledge. Did root cause analysis (RCA) and provided feedback to responsible person. • Accountable for providing technical assistance to DSL/DIAL-UP customers (Business or Residential) regarding: # Connectivity problems # Wireless issues # Line faults # Email problems # Spy-ware/Virus issues # Storage Problems # Compatibility issues
  4. 4. • Received Certificates of Excellence for outstanding performance . • Providing support to the team in the absence of the Team Leader. 2 Apr’99 –30 Mar’05 with Virmani Construction Company, Dehradun As Asst. Manager Handled construction business, was dealing with small construction project (TC Works). Handling Transport & Labor requirements, account works, quality requirements. Key responsible area (KRA) Was in the field of procurement # forecasting demand # Order placement # Traffic and transport # Service/spare #inventory # Labor payments # Quality control # Tax planning EDUCATION • MBA in Operation from IMT Ghaziabad through DLP (Vidhya Sagar University) • M. Com from DAV College, Dehradun (HNB) university. CERTIFICATIONS • ITIL Foundation V3 certified. • MCITP (Microsoft Certified IT Professional), MCTP in SCCM 2007 and MCSE (Microsoft certified system engineer ) 2000 (Microsoft Certification ID : 2682593). • Six months hardware certification from Chip infonet Dehradun. • CCNA, Cisco certified network associate (Cisco ID # CSCO10665767). PERSONAL DETAILS Date of Birth : 4th July 1976 Present Address : S3, 118 AB, Prince Apartment 2A, Sector 2, Vaishali, Ghaziabad Uttar Pradesh, 201010 Permanent Address : 14/31 Chakrata Road Near Idgah Dehra Doon Uttrakhand - 248001 Marital Status : Married Nationality : Indian. Passport No : A-8526280 Date : Place : (Akhil Virmani)


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