This document is a resume for Akash Dube summarizing his career experience in IT system management, IT compliance, and infrastructure management over nearly 14 years. It outlines his roles and responsibilities managing IT operations, including system and network administration, ITIL processes, team management, and IT compliance. It also lists his technical skills and qualifications, past work experience in senior IT roles at Lodha Group and CBay Systems, and his education including an MBA in Information Technology.

1. AKASH DUBE
Contact: +91 - 8879327532, 9819033005 E-Mail:
dubeakash1980@gmail.com
Senior level assignments in IT System Management, IT Compliance and
Infrastructure Management with a technology driven organisation of repute.
CAREER CONSPECTUS
 Result oriented professional with nearly 14 years of extensive subject matter experience in IT
Operations entailing:
- System Management - System / Network Administration - Infrastructure
Management
- ITIL Framework - Team Management -IT Compliance
 Adept in IT Infrastructure Management and Technology Resource Administration with experience of establishing
vendor networks, forging strategic alliances & partnerships.
 Expertise in management of entire IT operations with experience in setting up / maintaining networks and
networking devices administration.
 Ability to adapt to a changing environment whilst keeping to tight deadlines, going for that extra mile.
 Deft in the management of operating system, network and applications with experience in configuring and
troubleshooting various hardware and software related issues.
 Expertise in Data Base management system like SQL Server. Possesses technical knowledge about Networking,
server, security policies and desktop Administration.
 Hand on experience on Window Based Programming, Inventory Management and Workflow Prioritization, Employees
Attendance and Transportation Management.
 Possess broad competence in strategic management with the distinction of driving new IT initiatives, designing
corporate infrastructures & contributing in achievement of organizational objectives.
SKILL SET
MANAGERIAL
 Overseeing ITIL Process including Incident Management, Problem Management, Change Management, Asset
Management, Service Level Management, Conflict Management, Configuration Management, Release Level
Management, etc.
 Developing & deploying key execution strategies across businesses; complementing the efforts of the team and
collaborating with the team members for knowledge sharing.
 Analysing the performance of the team and ensuring accomplishments of targets.
FUNCTIONAL

2.  Conceptualizing & implementing strategies for acquiring business from clients and effectively using the potential of
existing accounts; arranging and conducting monthly support reviews with customers.
 Mapping client’s requirements and providing them customized business solutions through new proposals,
presentations and demonstrations.
 Possessing comprehensive understanding of LAN, WAN, WAN Protocols, TCP/IP, Internet & Intranet and Networking
Devices Administration, Switching and Transmission Concepts.
IT OPERATIONS
 Responsible for overseeing projects & supervising teams of Software Engineers, Programmers and Support staff in
the creation of new software.
 Performing a task which is a mixture of between business management and technical know-how, both are
necessary in the production of new IT systems.
 Ensuring that projects adhere to a budget and are completed on time. Handling maintenance and upkeep of
computer systems in a business.
 Communicating with business users to gather requirement specs, scoping the project and working as single point of
contact for client for complete development..
 Addressing queries regarding the Information System / Software & extending onsite support to the clients including
maintenance of hardware / software.
EMPLOYMENT RECITAL
Lodha Group of Companies, Mumbai as Dy. Manager IT since July-12
Notable Highlights
 Instrumental in auditing of Servers, Workstations, Firewall, Group Policies, CCTV Recordings, Bio Metrics, HR &
Admin. Records.
 Successfully handled 42 engineers, 1 Incident Manager, 1 Service Manager, 2 server engineers, 1 project manager,
and 1 operation manager.
 Successfully liaison with different departments within the company and successfully co-ordinate their functioning.
 Played a key role in augmenting team’s efficiency by extending assistance, both operationally & administratively.
 Successfully defined skill sets for various hierarchies in the project; designed the SLA’s & the escalation procedure
to be followed by operations.
 Successfully manage IT services in 10 locations along with HO.
 Defined various policies and process to manage day to day operations and audit.
 Liaised efficiently for the implementation of new solutions and effective utilization.
 Managed 24x7 operation/IT support for issue resolution to organization with utmost care to user satisfaction.
 Diligently addressed all production issues & process escalations.
 Accounted for IT projects implementation & planning to enhance business.

3.  Enforced security measures to protect data confidentiality.
 Faced various audits successfully.
 Imparted trainings to end users in case of any application/ product being implemented.
 Part of IT audit team.
 Dynamically managed & implemented the major IT projects are as follows:
 Cisco scansafe web security
 Druva endpoint backup
 Application virtualization
 Symantec endpoint protection
 ITdesk Ticketing Tool
 OCS Inventory management (asset management, License management)
 AD Audit Plus implementation for Audit Domain Controller and File servers
 VMware VDI
 Google Mailbox implementation
 Citrix Xen server 6.0 Administration
CBay Systems India Private Ltd., Mumbai as Assistant Manager – IT and Compliance: Jul’01
to Jul’12
Growth Path
Jul’01 – May’07 System Administrator (Officer Grade)
May’07 – Dec’10 Assistant Manager – IT
Dec’10 – July’12 Assistant Manager – IT Projects and Compliance
Accountabilities
 Executing DHCP, SCOPE, Reservation, and Group Policy & Security according to the IT norms.
 Contributing in managing IT security implementation, security audits & awareness programmes.
 Spearheading IT alliance service performance; escalating feedback to IT Head incase of discrepancy; liaising with
group level teams for the application support through the alliances & the support service performances.
 Synchronizing with other Project Managers & IT Personnel to ensure that the numerous independent projects
dovetail well; making presentations / proposals to the users for various transactions / activities.
 Overseeing the process metrics regularly & steering the teams with the plan of action to achieve targets.
 Maintaining production of the employees & preparing rosters for the shifts.
 Supervising night shift production; taking remedial action if need arises.
COMMENCED CAREER
Aptech Computer Education Ltd., Mumbai Centre In Charge Apr’99
– Jul’01
SCHOLASTICS
 MBA (Information Technology) from IBMS, Mumbai in 2010. (Secured Grade A)
 T.Y.B.com from JhunJhunwala College, Ghatkopar (affiliated to Mumbai University) in 2001.

4. Other Technical Qualifications
 ITIL certification done.
 HDSE (Higher Diploma in Software Engineering) from Aptech institute, Mumbai in 1999.
 Certificate course in MS Office, HTML, DHTML, VB, SQL, VBA, Hardware & Networking from Aptech institute, Mumbai
in 1999.
OTHER ACCOLADES
 Accredited with the Gold Medal twice in Speech Competition.
 Functioned as:
 Member of Rotract Club.
 Group Leader of College NSS group.
PERSONAL DOSSIER
Date of Birth : 10
th
June 1980
Permanent Address : B4/602 Canterbury Panvelkar Classic near Panvelkar Green City, B-Cabin road
Ambernath east.- Mumbai-421501
Linguistic Abilities : English, Hindi and Marathi
I hereby declare that everything stated above is true to the best of my knowledge.
Date: Signature: