Ahmed Mahmoud Ali El-Nhass
Alexandria, Egypt
Email Address: ahmed_nhass@hotmail.com
Mobile Phone Number: +201002703002
+201146833663
Carrer Objective
-Currently looking for a permanent position where I will be able to make the most of my sales,
marketing, and customer service expertise.
-I would like to join a job that helps businesses across the world capitalize on business opportunities.I
also believe my personal values are aligned to those of your organization.
- Last but not least, I feel that my excellent interpersonal skills and drive to succeed will definitely be
nurtured and further developed at your organization.
Key Skills
Thorough knowledge of Sales and Customer Service procedures
 Strong supervisory experience in manufacturing organization.
 Sound understanding of principles and procedures for providing customer services.
 Familiarity with customer needs assessment and evaluation of customer satisfaction.
 Excellent interpersonal and supervisory skills.
 Amazing ability to grasp and articulate complex, sensitive and technical situations.
 Talent for identifying customer needs and appropriate customized product and or service to
match the need.
 Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to
increased repeat and referral business.
 Developed a long list of loyal customer that call on me personally for advice.
 Proven ability to develop sales potential in new market areas.
 Proven track record of being productive and efficient without supervision.
 Great ability to demonstrate both verbally and orally.
 Remarkable ability managing and planning.
 Enthusiastic with great ability to develop new business and management of account.
Competency in Microsoft Office applications
 Well-versed in MS Word, Excel, PowerPoint and Outlook.
Excellent communication skills
 Highly proficient in written and spoken English
 Native Arabic speaker
Target industry
Customer Service; Information Technology; Internet/E-commerce; Sales; Administration; Marketing;
Public Relations; Secretarial; Telemarketing.

Professional Experience (9 years)
January 2008 – present:
======================
Customer Service and Call Center (hotline) and Awareness
Supervisorat Alexandria water company (A.W.C.O)
Location: Alexandria, Egypt
Company Industry: Manufacturing and Production
 Responsible for the supervision of a staff of within the Customer Service and Call Center
(hotline) and Awareness department.
 Responsible for the recruitment and training of customer service representatives.
 Managed the needs/requirements of high revenue commercial accounts through extensive
follow-up procedures.
 Performed market research surveys among client base to seek feedback on sales techniques,
follow-up methods and quality of after sales service.
 Improving customer service based on client feedback through the development of new policies
and procedures. Successfully handled all public relations issues.
 Provided support to the sales team, ensuring all sales and service objectives were met.
 Responsible for customer service and duties included answering customer queries, problem
solving and providing detailed information on new products.
 Worked with new customers in the development of new accounts.
 Assisted in the development of new policies and procedures.
 Performed market research surveys on customer needs and requirements.
 Prepared weekly reports
 Generated repeat business through successful client follow-up.
May 2008 – April 2015: (part time)
==========================
Sales agent At Happy Home shop
Location: Alexandria, Egypt
Job Role: sales agent
 Maintain highest possible standards of in store visual impact.
 Follows brand / layout guidelines correctly followed to deliver brand values.
 Floor Presentation and housekeeping/ recovery principles to the highest principles to the
highest standard by regular walk through and corrective action /coaching.
 Reporting to the senior regarding customer service, Sales and stock.
 Merchandising the items as per brand standard.
 Making sure the store is clean, tidy and safe at all items.
 Preparing all kind of papers works.
June 2006 – January 2008:
=====================
Administrator at Techno Media Group (T.M.G consulting)
Location: Cairo, Egypt
Company Industry: Consulting Services
Provide high-level administrative support by conducting research, preparing statistical reports,
handling information requests,and performing clerical functions such as preparing correspondence,
receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise
lower-level clerical staff.

Education Summary
Bachelor's degree in Information Administration
Higher Institute of information administration
Location: Alexandria Egypt
Completion Date: June 2006
High school
Victory College Language school
Location: Alexandria Egypt
Completion Date: July 2002
Personal Data
Name: Ahmed Mahmud Ali El-Nhass
Birth Date: 27 April 1985
Gender: Male
Nationality: Egypt
Residence location: Alexandria, Egypt
Marital Status: Married
Driving License Issued from: Egypt
Email Address: ahmed_nhass@hotmail.com
Mobile Phone Number: +201002703002 / +201146833663
Specialties
 Supervisory Experience
 Supervising Staff
 Administrative Support
 Customer Service
 Call Center
HOBBIES / INTERESTS
 Music  Travelling  Reading  Surfing on internet
References
Available upon request
Thank you in advance for your time and review of my qualifications.
Notice period to work
Immediately