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Design Thinking
Ahmed Alaraj & Khaleel Arbeji
Decision & Management Project
Master of Web Science / SS 2017
Prof. Dr. Jan ...
Introduction
Definition of Design Thinking
The process of Design Thinking
Case Study / IDEO
Challenges
Future Outlook
Conc...
What would be the first thing that comes
to your mind?
If I give you a piece of paper and tell you to cut it
A QUESTION
the first thing which comes to your mind
will be where are the
SCISSORS?
If we sit back and think about the problem
i.e we...
Most people think about solutions
rather than the problem
Design works
on this same
fundamental
principle.
BenjaminChild
J...
“Is a creative-problem solving approach with specific tools, methods and
mindset. Designers use it to create new different...
Thinking Outside the Box: The
Innovative Process of Design
Thinking
ImthazAhamed
How to get the truck out?
Emergency personnel
dismantle parts of the truck ?
Engineers
dismantle chip away parts of the br...
Why
Design
Thinking?
A new way for tackling problems
Explore new alternatives, new
solutions, new ideas
Re-frame the probl...
Traditional
Thinking
Loves to avoid mistakes
Sustaining order
One way
Logic: Numeric models
Analysis aimed at proving one ...
LendelaCruz
Design thinking is often confused
with visual design
“Most people make the mistake of thinking design is
what ...
ClemOnojeghuo
Design thinking is less about
thinking and more about doing
People-centered
Highly Creative
Hands-on
RomanKraft
Design
Thinking
Key
Elements
Iterative
Radical
Collaboration
Show Don’...
Communicate what you are thinking
by visuals.
Show
Don’t Tell
people, users, customers, consumers,
etc., need or want to do.
Empathy is a key.
People
Centered
Look at situations differently and
come up with new solutions
Integrative thinking is a key.
Highly
Creative
Stop discussing, start working.
Failure is a (necessary) part of the process
GlennCarstensPeters
Hands
On
The road to success does not
follow a straight line
MarkusSpiske
Iterative
Bringing together designers and
innovators from different
backgrounds and varied interests
and viewpoints.
Helloquence
Rad...
Design Thinking
Methodologies
Double Diamond 4D DeepDive5D Stage-Gate
Bootcamp bootleg (Stanford)Stuart Pugh Simon Herbert...
Author/Copyright holder: Teo Yu Siang and Interaction Design Foundation. Copyright terms and licence: CC BY-NC-SA 3.0
Boot...
Author/Copyright holder: Teo Yu Siang and Interaction Design Foundation. Copyright terms and licence: CC BY-NC-SA 3.0
GALAK POWERPOINT
G
30 studio spaces
IBM
life insurance
MassMutual
innovation process
Infosys
The innovation lab
Fidelity
1...
GALAK POWERPOINT
G
DariaNepriakhina
“My dream for the future of IDEO is the same as it was back then:
that everyone at IDE...
IDEO’s Profile
IDEOTeam
Responsible forFounded Centered Culture
in 1991 in Palo Alto Employees design
their own working
ar...
IDEO’s
Values
Everyone is creative1.
Complex problems are best
solved collaboratively3.
Technology moves fast, human
needs...
GALAK POWERPOINT
G
Scaling
Human-Centered
Design
➔ Healthcare
➔ Government
➔ Education and more.
◆ Engaged in a work to de...
GALAK POWERPOINT
G
DariaNepriakhina
“Design thinking is a human-centered approach to innovation that
draws from the design...
GALAK POWERPOINT
G
1 2 3 4 5
Understand Observe Visualize Evaluate Implement
The Process of IDEO
Understand
➔ The Market
➔ The client
➔ The Technology
NikMacMillan
Phase 1
Observe
➔ What Confuses ?
➔ What is hated ?
➔ What is not satisfied?
HamburgerArts
Phase 2
Visualize/Realize
➔ Do a Role Play
➔ Write a Story board
➔ Build an early stage Prototype
Phase 3
Evaluate / Refine
➔ Plan on Several Prototypes
➔ Concurrent engineering
Phase 4
Implement
➔ Verify the final product works
➔ Commercialize
➔ Market
Phase 5
The Process
made IDEO one of the top 25 innovative
companies
Awards
Winner of 38 Red Dot awards
Comparison
more Internatio...
Challenges Embracing risk
Resetting
expectations
➔ Design doesn’t solve all problems.
➔ Even if expectations are set
appro...
Challenges Design Integration
Collaboration
➔ When it comes to very complex
artifacts, the problems of
integrating a new d...
Creativity
Large companies will need
leaders who are not purely
focused on efficiency
Empowerment
It is necessary to empow...
Conclusion
➔ Design thinking is a user-centered approach to problem solving.
➔ Designers have started to apply their colle...
References
➔ Design for Action
https://hbr.org/2015/09/design-for-action
➔ Design Thinking Comes of Age
https://hbr.org/20...
References
➔ Design Thinking as a Strategy for Innovation
http://www.creativityatwork.com/design-thinking-strategy-for-inn...
Design thinking - IDEO
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Design thinking - IDEO

A presentation about Design thinking in details.
by Ahmed Alaraj and Khalil Arbaji

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Design thinking - IDEO

  1. 1. Design Thinking Ahmed Alaraj & Khaleel Arbeji Decision & Management Project Master of Web Science / SS 2017 Prof. Dr. Jan Karpe
  2. 2. Introduction Definition of Design Thinking The process of Design Thinking Case Study / IDEO Challenges Future Outlook Conclusion/Results References Agenda
  3. 3. What would be the first thing that comes to your mind? If I give you a piece of paper and tell you to cut it A QUESTION
  4. 4. the first thing which comes to your mind will be where are the SCISSORS? If we sit back and think about the problem i.e we need a tool to cut the paper, it is then that we will think of other things like blades, punchers, or a whole new concept to cut paper.
  5. 5. Most people think about solutions rather than the problem Design works on this same fundamental principle. BenjaminChild JonathanSimcoe
  6. 6. “Is a creative-problem solving approach with specific tools, methods and mindset. Designers use it to create new different values , and create a positive impact. When Design Thinking is practiced correctly, this leads to innovation” ByQuinoAl Design Thinking
  7. 7. Thinking Outside the Box: The Innovative Process of Design Thinking ImthazAhamed
  8. 8. How to get the truck out? Emergency personnel dismantle parts of the truck ? Engineers dismantle chip away parts of the bridge? Firefighters, truck drivers gathering to negotiate various solutions to dislodging the truck. A boy walking by.. he think out of the box and..
  9. 9. Why Design Thinking? A new way for tackling problems Explore new alternatives, new solutions, new ideas Re-frame the problem in human- centric ways
  10. 10. Traditional Thinking Loves to avoid mistakes Sustaining order One way Logic: Numeric models Analysis aimed at proving one "best” answer Planning Facts & numbers Standardization Caleb Jones Design Thinking Loves to learn from mistakes Taking risks Interactive Emotional Insights: Experiential models Experimentation aimed at iterating toward a "better" answer Doing Storytellings Humanization
  11. 11. LendelaCruz Design thinking is often confused with visual design “Most people make the mistake of thinking design is what it looks like. People think it’s this veneer — that the designers are handed this box and told, ‘Make it look good!’ That’s not what we think design is. It’s not just what it looks like and feels like. Design thinking is how it works.” -Steve Jobs
  12. 12. ClemOnojeghuo Design thinking is less about thinking and more about doing
  13. 13. People-centered Highly Creative Hands-on RomanKraft Design Thinking Key Elements Iterative Radical Collaboration Show Don’t Tell
  14. 14. Communicate what you are thinking by visuals. Show Don’t Tell
  15. 15. people, users, customers, consumers, etc., need or want to do. Empathy is a key. People Centered
  16. 16. Look at situations differently and come up with new solutions Integrative thinking is a key. Highly Creative
  17. 17. Stop discussing, start working. Failure is a (necessary) part of the process GlennCarstensPeters Hands On
  18. 18. The road to success does not follow a straight line MarkusSpiske Iterative
  19. 19. Bringing together designers and innovators from different backgrounds and varied interests and viewpoints. Helloquence Radical Collaboration
  20. 20. Design Thinking Methodologies Double Diamond 4D DeepDive5D Stage-Gate Bootcamp bootleg (Stanford)Stuart Pugh Simon Herbert IDEO
  21. 21. Author/Copyright holder: Teo Yu Siang and Interaction Design Foundation. Copyright terms and licence: CC BY-NC-SA 3.0 Bootcamp bootleg (Stanford)
  22. 22. Author/Copyright holder: Teo Yu Siang and Interaction Design Foundation. Copyright terms and licence: CC BY-NC-SA 3.0
  23. 23. GALAK POWERPOINT G 30 studio spaces IBM life insurance MassMutual innovation process Infosys The innovation lab Fidelity 1 2 4 5 Winners for Design Thinking Coach a group of 8th graders at a donation based private school Intuit 3
  24. 24. GALAK POWERPOINT G DariaNepriakhina “My dream for the future of IDEO is the same as it was back then: that everyone at IDEO finds their calling, that being here feels like working with friends, that we are all enjoying our lives, that we are engaged in what feels like important work we were personally put on Earth to do.” —David Kelle, founder and chairman of IDEO
  25. 25. IDEO’s Profile IDEOTeam Responsible forFounded Centered Culture in 1991 in Palo Alto Employees design their own working areas. No hierarchies. Apple's first mouse Palm V Intercorp's school in Peru
  26. 26. IDEO’s Values Everyone is creative1. Complex problems are best solved collaboratively3. Technology moves fast, human needs change slowly5. Creative organizations are more agile2. Innovation starts with people4. Venturing is R&D6. Caleb Jones
  27. 27. GALAK POWERPOINT G Scaling Human-Centered Design ➔ Healthcare ➔ Government ➔ Education and more. ◆ Engaged in a work to design an entire school system in Peru IDEO applies human-centered methodologies to the world’s most complex systemic challenges
  28. 28. GALAK POWERPOINT G DariaNepriakhina “Design thinking is a human-centered approach to innovation that draws from the designer's toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success.” —Tim Brown, President and CEO of IDEO
  29. 29. GALAK POWERPOINT G 1 2 3 4 5 Understand Observe Visualize Evaluate Implement The Process of IDEO
  30. 30. Understand ➔ The Market ➔ The client ➔ The Technology NikMacMillan Phase 1
  31. 31. Observe ➔ What Confuses ? ➔ What is hated ? ➔ What is not satisfied? HamburgerArts Phase 2
  32. 32. Visualize/Realize ➔ Do a Role Play ➔ Write a Story board ➔ Build an early stage Prototype Phase 3
  33. 33. Evaluate / Refine ➔ Plan on Several Prototypes ➔ Concurrent engineering Phase 4
  34. 34. Implement ➔ Verify the final product works ➔ Commercialize ➔ Market Phase 5
  35. 35. The Process made IDEO one of the top 25 innovative companies Awards Winner of 38 Red Dot awards Comparison more International Design Excellence Awards than any other design firm Global Become a leader in global design that creates positive impact The Result
  36. 36. Challenges Embracing risk Resetting expectations ➔ Design doesn’t solve all problems. ➔ Even if expectations are set appropriately, they must be aligned around a realistic timeline. ➔ Transformative innovation is inherently risky. ➔ Create a culture that allows design thinkers to take chances without a complete understanding of a problem. Accepting more ambiguity ➔ It is difficult to understand how much value will be delivered through a better experience.
  37. 37. Challenges Design Integration Collaboration ➔ When it comes to very complex artifacts, the problems of integrating a new design loom larger still. Design Attention ➔ The business model itself may even need to be changed. ➔ How will insurers work with manufacturers and users to analyze risk? ➔ How will the collected data be shared while protecting privacy?
  38. 38. Creativity Large companies will need leaders who are not purely focused on efficiency Empowerment It is necessary to empower the design thinkers in raising their sights and design a better future Business Strategy In today’s digital world, a design thinking approach to business strategy is not totally industry Future Outlook
  39. 39. Conclusion ➔ Design thinking is a user-centered approach to problem solving. ➔ Designers have started to apply their collective skills to big global challenges. ➔ Design thinking is a step-by-step process that is repeated over multiple iterations. ➔ Design thinking is especially helpful for "Wicked" problems. ➔ The only way that you can get organizations to change is to give them different tools. ➔ Design Thinking is for Everyone.
  40. 40. References ➔ Design for Action https://hbr.org/2015/09/design-for-action ➔ Design Thinking Comes of Age https://hbr.org/2015/09/design-thinking-comes-of-age ➔ Capitalism Needs Design Thinking https://hbr.org/2014/12/democratic-capitalism-needs-design-thinking ➔ Don’t just think. Act. http://specialreports.theaustralian.com.au/705736/tim-brown/ ➔ 5 Big Organizations Winning with Design Thinking https://www.fastcompany.com/most-innovative-companies/2017 ➔ IDEO https://www.ideo.com ➔ Why design thinking drives digital transformation https://www.mycustomer.com/marketing/technology/why-design-thinking-drives-digital- transformation
  41. 41. References ➔ Design Thinking as a Strategy for Innovation http://www.creativityatwork.com/design-thinking-strategy-for-innovation/ ➔ What is Design Thinking and Why is It so Popular? https://www.interaction-design.org/literature/article/what-is-design-thinking-and-why-is-it-so-popular ➔ The future of Design Thinking https://www.theguardian.com/ing-direct-being-human-in-a-digital-world/2016/dec/05/the-future-of-design-thinking ➔ Design thinking methodologies http://designthinkingmethodology.weebly.com/methodologies.html ➔ David Kelley: From Design to Design Thinking at Stanford and IDEO http://www.sciencedirect.com/science/article/pii/S2405872616300065

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