ORGANISATION STRUCTURE
Definition:
Layout of the functional units in an organisation
Layout of the staff in an organisation
Pattern of reporting in an organisation
Mode of relationship among staff in an organisation
Pattern of communication among the staff in an
organisation
ORGANISATION STRUCTURE
Effects of Organisation structure:
Supply and control of resources
Efficiency of a firm/project
Productivity of resources especially human resources
Performance of staff
Performance of a project or firm
FUNCTIONAL STRUCTURE
Definition:
A structure in which a firm is organised or divided into
divisions, depts, units based on specialised functions
performed.
Functional staff are the head or functional manager of
divisions, depts, units.
FUNCTIONAL STRUCTURE
Features:
Layout of firm/project is vertical based on specialty
Staff layout is based on specific functions or
specialisation
Units are determined by specialty
Reporting is vertical based on units
Each employee has only one superior
Each unit performs its duty independent of others
Communication among units is at top management
Project coordination is horizontal at top management
FUNCTIONAL STRUCTURE
Advantages:
Every staff reports to one superior, boss, manager
Encourages specialisation and improve expertise
Allows functional staff to provide inputs as required
Staff have broad based knowledge of firm activities
Promotes accountability
Involvement of all units/staff in firm activities.
FUNCTIONAL STRUCTURE
Disadvantages:
Each staff is responsible for a part of a project
Creates problems of coordination
No person or unit is directly responsible for a project
Integration of functional depts is difficult
Encourages bureaucracy
No staff is directly responsible for the success or failure
of a project
PROJECT STRUCTURE
Definition:
A structure in which a firm is organised or divided into
divisions, depts, units based on projects
Project managers are the functional manager of units in
a firm.
PROJECT STRUCTURE
Features:
Layout of firm/project is vertical based on projects handled
Resources (staff) are laid out based on projects at hand
Units are determined by projects & repeated in projects
Reporting is vertical based on projects
Each employee has only one superior i.e PM
Each unit performs its duty independent of other projects
Communication is vertical among staff in a unit
Project coordination is vertical among unit staff
Each unit & its staff is responsible for the success or failure of a project.
PMs are functional managers with high independence & authority
PROJECT STRUCTURE
Advantages:
There is a unity of command. Each staff reports to only
one superior.
One person (PM) is fully responsible for a project.
Promotes quick decision making & response to clients’
needs
High integration among project staff.
High responsibility of project staff for projects.
Reduces bureaucracy.
Greater control over resources by project team.
Promotes high productivity & performance
PROJECT STRUCTURE
Disadvantages:
Duplication of personnel & other resources
Duplication of efforts & facilities
Encourages redundancy when projects are completed
Encourages high cost of staff
Conflicts possible when project units require the use of
same facility at the same time.
MATRIX STRUCTURE
Definition:
A structure that is a blend of functional and project
structures. A weak structure possesses most of the
features of Functional structure, strong Matrix possesses
most of the features of Project structure while Balanced
Matrix is a midway between functional and project
structures.
WEAK MATRIX STRUCTURE
Definition:
A structure in which a firm or project is divided into
divisions, depts, units based on specialisation with
functional staff as heads of units or functional managers
but staff in every unit are dedicated to specific projects.
WEAK MATRIX STRUCTURE
Advantages:
All the advantages of functional structure
Greater dedication, commitment & responsibility of
staff to projects.
Coordination of projects is still horizontal but can be
done at lower level.
PM is not appointed so, no staff is directly responsible
for the success or failure of a project.
WEAK MATRIX STRUCTURE
Disadvantages:
Each staff is responsible for a part of a project
Creates problems of coordination
No person or unit is directly responsible for a project
Integration of functional depts is difficult
Encourages bureaucracy
Staff attached to projects are responsible and report to
their functional managers in carrying out their duties.
STRONG MATRIX
Definition:
A structure in which a firm or project is divided into
divisions, depts, units based on specialisation with
functional staff as heads of units or functional managers
but in addition, a separate division, dept or unit known as
Project Management is created with PMs as staff. A PM is
then appointed for each project who is responsible for each
project and relevant staff in other divisions or depts or
units are then appointed to work with the PM.
STRONG MATRIX STRUCTURE
Advantages:
Encourages more effective dissemination of project information
Encourages flexibility in the duties and movement of staff
Prevents duplication of project resources
Prevents duplication of functional units as in project structure
One person (PM) is directly responsible for each project
Gives high authority to PMs which make them more responsible
for projects than in functional structure
Promotes more effective coordination of projects.
STRONG MATRIX STRUCTURE
Disadvantages:
Conflicts between PM and functional managers are
common
Decision-making on projects is shared between PM and
functional managers which cause delay.
PM has two bosses (Head, project management and
functional managers which creates conflicts
The multidimensional flow of project information
causes difficulty in control of projects by PM.
Project staff are not directly responsible to PM which
causes difficulty in control of project staff.
PM has no control over project resources.
BALANCED MATRIX STRUCTURE
Definition:
A structure in which a firm or project is divided into divisions,
depts, units based on specialisation with functional staff as head
of units or functional managers but a staff from any unit is
appointed as PM for specific projects and relevant staff are
appointed from each division or unit as project staff to assist the
PM.
BALANCED MATRIX STRUCTURE
Advantages:
One person (PM) is directly responsible for each project
Firm resources are not duplicated
Project coordination is horizontal among project staff
and among functional managers
Project staff are clearly known unlike functional
structure in which project staff may change.
Centralisation of firm resources prevents redundancy
and wastage
BALANCED MATRIX STRUCTURE
Disadvantages:
PM has little or no control over project staff
Project staff reports to their functional managers and
not PM
PM has no control over project resources
Centralisation of project resources often cause delay in
the delivery of projects.
PM has little authority
ORGANISATION CULTURE
Definition:
The philosophy of the structure of an organisation
The philosophy guiding the behaviour, conduct and pattern
of relationship of the staff of an organisation.
ORGANISATION CULTURE
Types:
Power culture (Web)
Role culture (Greek Temple)
Task culture (Net)
Person culture (Cluster)
POWER CULTURE
Definition:
An organisation structure in which one person is the central figure who
is the source of power and control in the organisation.
Features:
One man business or family business
Small and tree-like structure
Few staff and roles to be performed
Quick reaction to change
Fast decision making
Trust is the main ingredient
Long serving staff are mostly valued and placed in key roles
ROLE CULTURE
Definition:
An organisation structure in which roles and job
descriptions are precisely specified and recognised.
The structure is like the Greek Temple with pillars
identifying specialist areas.
Features:
Suitable for a bureaucratic or public sector organisations
Specific job functions
Defined pattern of relationship
Predictable career path
TASK CULTURE
Definition:
An organisation structure in which workers and other
resources are organised to achieve a defined task
Features:
Concerned with getting a job done or task performed
Emphasis not on boss but on task to be performed
Right people for a task are assembled together
Decision making & control decentralised or delegated
Flexible structure where roles are not emphasised
For fast-growing enterprise.
PERSON CULTURE
Definition:
An organisation structure in which one person or an
individual is the central point and the organisation
exists merely to serve the interests person
Features:
The individual is the central point
Staff are to assist the individual in performing his duties
Firm is about the duties or profession of the owner.
Often liquidates when the individual is no more in the
firm
Common structure for professional firms