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Persona Content Mapping & Customer Conversion Process Donor Conversion Process
Persona Content Mapping &
unfunnel	
  process
1)	
  Evaluate	
  Purchase	
  Triggers
Identify	
  a	
  current	
  key	
  infuencer	
  and	
  target's	
  key	
  
areas	
  of	
  interest	
  and	
  what	
  motivates	
  them	
  to	
  
buy.	
  Attract	
  them	
  with	
  presentations,	
  topic	
  
sheets,	
  product	
  whitepapers,	
  customer	
  
testimonials,	
  consultations	
  and	
  competitive	
  
intelligence.

2)	
  Establish	
  Buying	
  Criteria
Establish	
  your	
  target's	
  "must	
  haves",	
  price	
  point,	
  
quality,	
  quantity	
  etc.	
  Validate	
  this	
  with	
  webinars,	
  
live	
  video	
  events,	
  topical	
  seminars,	
  infographics,	
  
10	
  reasons,	
  things	
  you	
  must	
  know,	
  questions	
  to	
  
ask	
  etc.

3)	
  Share	
  Research
Educate	
  your	
  target	
  with	
  industry	
  specific	
  data	
  
and	
  publised	
  reports.	
  Arm	
  them	
  with	
  tools	
  to	
  
empower	
  their	
  buying	
  choices	
  that	
  are	
  easily	
  
shared	
  with	
  friends.	
  Use	
  formats	
  such	
  as	
  eBooks,	
  
reviews,	
  pricing	
  calculators,	
  YouTube	
  videos,	
  
analyst	
  papers,	
  independent	
  articles,	
  webinars...

4)	
  Motivate	
  them	
  to	
  Share
Incentivize	
  your	
  target	
  with	
  promotions	
  and	
  
loyalty	
  and	
  rewards	
  programs.	
  Leverage	
  celebrity	
  
and	
  corporate	
  partners	
  to	
  attract	
  attention.	
  Use	
  
social	
  sharing	
  platforms	
  and	
  networks,	
  create	
  
unique	
  #hashtags	
  for	
  offline	
  event	
  and	
  activate	
  
them	
  in	
  blogs.

The	
  Buying	
  Process
Persona	
  1
Existing	
  Content	
  or	
  Offers
Existing	
  Content	
  or	
  Offers
Existing	
  Content	
  or	
  Offers
New	
  Content	
  or	
  Offers
New	
  Content	
  or	
  Offers
New	
  Content	
  or	
  Offers
Persona	
  2
Existing	
  Content	
  or	
  Offers
Existing	
  Content	
  or	
  Offers
Existing	
  Content	
  or	
  Offers
New	
  Content	
  or	
  Offers
New	
  Content	
  or	
  Offers
New	
  Content	
  or	
  Offers
Persona	
  3
Existing	
  Content	
  or	
  Offers
Existing	
  Content	
  or	
  Offers
Existing	
  Content	
  or	
  Offers
New	
  Content	
  or	
  Offers
New	
  Content	
  or	
  Offers
New	
  Content	
  or	
  Offers
Persona	
  4
Existing	
  Content	
  or	
  Offers
Existing	
  Content	
  or	
  Offers
Existing	
  Content	
  or	
  Offers
New	
  Content	
  or	
  Offers
New	
  Content	
  or	
  Offers
New	
  Content	
  or	
  Offers

Adapted	
  from	
  funnel	
  processes:
3	
  Part	
  Buyer	
  Persona	
  Webinar	
  series	
  with	
  worksheets	
  (On	
  Demand)
3	
  Part	
  Content	
  Strategy	
  Webinar	
  series	
  with	
  worksheets	
  (On	
  Demand)

Evaluate	
  Purchase	
  Triggers
Persona	
  1

Weeks	
  in	
  Stage

Establish	
  Buying	
  Criteria
Persona	
  1

Weeks	
  in	
  Stage

Perform	
  Research
Persona	
  1

Weeks	
  in	
  Stage

Motivate	
  them	
  to	
  Share
Persona	
  1

Weeks	
  in	
  Stage

Persona	
  2

Weeks	
  in	
  Stage

Buyer	
  	
  Persona	
  2

Weeks	
  in	
  Stage

Buyer	
  	
  Persona	
  2

Weeks	
  in	
  Stage

Buyer	
  	
  Persona	
  2

Weeks	
  in	
  Stage

Buyer	
  	
  Persona	
  3

Weeks	
  in	
  Stage

Buyer	
  	
  Persona	
  3

Weeks	
  in	
  Stage

Buyer	
  	
  Persona	
  3

Weeks	
  in	
  Stage

Buyer	
  	
  Persona	
  3

Weeks	
  in	
  Stage

Buyer	
  	
  Persona	
  4

Weeks	
  in	
  Stage

Buyer	
  	
  Persona	
  4

Weeks	
  in	
  Stage

Buyer	
  	
  Persona	
  4

Weeks	
  in	
  Stage

Buyer	
  	
  Persona	
  4

Weeks	
  in	
  Stage

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Lead Nurturing Conversion unfunnel – Part 1

  • 1. Persona Content Mapping & Customer Conversion Process Donor Conversion Process Persona Content Mapping & unfunnel  process 1)  Evaluate  Purchase  Triggers Identify  a  current  key  infuencer  and  target's  key   areas  of  interest  and  what  motivates  them  to   buy.  Attract  them  with  presentations,  topic   sheets,  product  whitepapers,  customer   testimonials,  consultations  and  competitive   intelligence. 2)  Establish  Buying  Criteria Establish  your  target's  "must  haves",  price  point,   quality,  quantity  etc.  Validate  this  with  webinars,   live  video  events,  topical  seminars,  infographics,   10  reasons,  things  you  must  know,  questions  to   ask  etc. 3)  Share  Research Educate  your  target  with  industry  specific  data   and  publised  reports.  Arm  them  with  tools  to   empower  their  buying  choices  that  are  easily   shared  with  friends.  Use  formats  such  as  eBooks,   reviews,  pricing  calculators,  YouTube  videos,   analyst  papers,  independent  articles,  webinars... 4)  Motivate  them  to  Share Incentivize  your  target  with  promotions  and   loyalty  and  rewards  programs.  Leverage  celebrity   and  corporate  partners  to  attract  attention.  Use   social  sharing  platforms  and  networks,  create   unique  #hashtags  for  offline  event  and  activate   them  in  blogs. The  Buying  Process Persona  1 Existing  Content  or  Offers Existing  Content  or  Offers Existing  Content  or  Offers New  Content  or  Offers New  Content  or  Offers New  Content  or  Offers Persona  2 Existing  Content  or  Offers Existing  Content  or  Offers Existing  Content  or  Offers New  Content  or  Offers New  Content  or  Offers New  Content  or  Offers Persona  3 Existing  Content  or  Offers Existing  Content  or  Offers Existing  Content  or  Offers New  Content  or  Offers New  Content  or  Offers New  Content  or  Offers Persona  4 Existing  Content  or  Offers Existing  Content  or  Offers Existing  Content  or  Offers New  Content  or  Offers New  Content  or  Offers New  Content  or  Offers Adapted  from  funnel  processes: 3  Part  Buyer  Persona  Webinar  series  with  worksheets  (On  Demand) 3  Part  Content  Strategy  Webinar  series  with  worksheets  (On  Demand) Evaluate  Purchase  Triggers Persona  1 Weeks  in  Stage Establish  Buying  Criteria Persona  1 Weeks  in  Stage Perform  Research Persona  1 Weeks  in  Stage Motivate  them  to  Share Persona  1 Weeks  in  Stage Persona  2 Weeks  in  Stage Buyer    Persona  2 Weeks  in  Stage Buyer    Persona  2 Weeks  in  Stage Buyer    Persona  2 Weeks  in  Stage Buyer    Persona  3 Weeks  in  Stage Buyer    Persona  3 Weeks  in  Stage Buyer    Persona  3 Weeks  in  Stage Buyer    Persona  3 Weeks  in  Stage Buyer    Persona  4 Weeks  in  Stage Buyer    Persona  4 Weeks  in  Stage Buyer    Persona  4 Weeks  in  Stage Buyer    Persona  4 Weeks  in  Stage