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Agile Consortium Conference
Brussels. 23.02.2017
@NielsPflaeging
@complexitools
How to (re)vitalize work and make
entire organizations fit for a complex world.
Faster than you think
Top
Bottom
Creativity
Idea
Innovation
? ?
Data Information Knowledge
Data Information Knowledge Mastery
Data Information Knowledge Mastery
“make sense” “make knowledge”
practice
study
Complexitools
Process Project
Top
Bottom
Relationship
Individual
Outside
Inside
Informal Structure
Power: Influence
Value Creation Structure
Power: Reputation
Formal Structure
Power: Hierarchy
Culture
Theory X Theory Y
Theory X
Attitude
Leadership
Responsibility
Creativity
Motivation
People dislike work,
find it boring,
and will avoid it if they can
People must be forced or bribed
to make the right effort
People would rather be directed than
accept responsibility (which they avoid)
People are motivated mainly by money
and fears about their job security
Most people have little creativity - except
when it comes to getting around rules
Theory X Theory Y
Attitude
Leadership
Responsibility
Creativity
Motivation
People need to work and want
to take an interest in it.
Under right conditions, they enjoy it
People dislike work,
find it boring,
and will avoid it if they can
People will direct themselves
towards a target that they accept
People will under the right conditions
seek and accept responsibility,
Under the right conditions, people are motivated
by the desire to fulfill their own potential
Creativity and ingenuity are widely
distributed and grossly underused
People must be forced or bribed
to make the right effort
People would rather be directed than
accept responsibility (which they avoid)
People are motivated mainly by money
and fears about their job security
Most people have little creativity - except
when it comes to getting around rules
Industry
Retail
Services
Governmental/
NGOs
It is possible
Law Beta Alpha
§1 Freedom to act Connectedness not Dependency
§2 Responsibility Cells not Departments
§3 Governance Leadership not Management
§4 Performance climate Result culture not Duty fulfillment
§5 Success Fit not Maximization
§6 Transparency Intelligence flow not Power accumulation
§7 Orientation Relative Targets not Top-down prescription
§8 Recognition Sharing not Incentives
§9 Mental presence Preparedness not Planning
§10 Decision-making Consequence not Bureaucracy
§11 Resource usage Purpose-driven not Status-oriented
§12 Coordination Market dynamics not Commands
Knowledge Age
Systemisch, lebendig
Systemic, alive
integrated, team-based
Work the work
Outside-in, led
With-each-other-for-each-other
Decentralized, complexity-robust
Industrial Age
Mechanistic, dead
Divided, individualizing
Work the people
Top-down, managed, steering
In parallel, in line
Centralized, efficiency-oriented
Agile Consortium Conference
Brussels. 23.02.2017
@NielsPflaeging
@complexitools
How to (re)vitalize work and make
entire organizations fit for a complex world.
Faster than you think

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  • 1. Agile Consortium Conference Brussels. 23.02.2017 @NielsPflaeging @complexitools How to (re)vitalize work and make entire organizations fit for a complex world. Faster than you think
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  • 16. Data Information Knowledge Mastery “make sense” “make knowledge” practice study
  • 22. Informal Structure Power: Influence Value Creation Structure Power: Reputation Formal Structure Power: Hierarchy
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  • 26. Theory X Attitude Leadership Responsibility Creativity Motivation People dislike work, find it boring, and will avoid it if they can People must be forced or bribed to make the right effort People would rather be directed than accept responsibility (which they avoid) People are motivated mainly by money and fears about their job security Most people have little creativity - except when it comes to getting around rules
  • 27. Theory X Theory Y Attitude Leadership Responsibility Creativity Motivation People need to work and want to take an interest in it. Under right conditions, they enjoy it People dislike work, find it boring, and will avoid it if they can People will direct themselves towards a target that they accept People will under the right conditions seek and accept responsibility, Under the right conditions, people are motivated by the desire to fulfill their own potential Creativity and ingenuity are widely distributed and grossly underused People must be forced or bribed to make the right effort People would rather be directed than accept responsibility (which they avoid) People are motivated mainly by money and fears about their job security Most people have little creativity - except when it comes to getting around rules
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  • 32. Law Beta Alpha §1 Freedom to act Connectedness not Dependency §2 Responsibility Cells not Departments §3 Governance Leadership not Management §4 Performance climate Result culture not Duty fulfillment §5 Success Fit not Maximization §6 Transparency Intelligence flow not Power accumulation §7 Orientation Relative Targets not Top-down prescription §8 Recognition Sharing not Incentives §9 Mental presence Preparedness not Planning §10 Decision-making Consequence not Bureaucracy §11 Resource usage Purpose-driven not Status-oriented §12 Coordination Market dynamics not Commands
  • 33. Knowledge Age Systemisch, lebendig Systemic, alive integrated, team-based Work the work Outside-in, led With-each-other-for-each-other Decentralized, complexity-robust Industrial Age Mechanistic, dead Divided, individualizing Work the people Top-down, managed, steering In parallel, in line Centralized, efficiency-oriented
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  • 35. Agile Consortium Conference Brussels. 23.02.2017 @NielsPflaeging @complexitools How to (re)vitalize work and make entire organizations fit for a complex world. Faster than you think