Preventing Employee Burnout in Restaurants & Hospitality: An Integrated Approach

A
PREVENTINGEMPLOYEE
BURNOUTINRESTAURANTS&
HOSPITALITY:ANINTEGRATED
APPROACH
WEBINAREXCLUSIVE
JULY 25, 2023
9:30 AM PT,
12:30 PM ET,
5:30 PM BST
Harri is the global leader in Frontline Employee
Experience. The Harri platform is built for companies
that have service at the heart of their business and
believe that the customer experience will never
exceed the employee experience.
The Harri suite of talent attraction, workforce
management, employee engagement and compliance
technologies enable organizations to intelligently
attract, manage, engage and retain the best talent to
run and improve their business. Harri serves over
22,000 restaurant and hotel locations and four million
hospitality employees globally, with emerging growth
in retail and healthcare. To learn more, visit
www.harri.com.
03
The Employee Experience
Platform Built for the Frontline !
FOCUSED ON THE EMPLOYEE EXPERIENCE TO POWER THE GUEST EXPERIENCE.
Have questions/comments
about todays presentation?
Click on the Questions panel to
interact with the presenters
Having issues with todays
presentation? Try Dialing in!
TO USE YOUR TELEPHONE::
Dial: +1 669 444 9171
Webinar ID: 869 3739 8484
Passcode: 547296
This information can also be found In your
Zoom confirmation email.
PREVENTINGEMPLOYEE
BURNOUTINRESTAURANTS
&HOSPITALITY:AN
INTEGRATEDAPPROACH
WEBINAREXCLUSIVE
©2021 FULL COURSE
 What is it?
 Why is it happening?
 Identify burnout symptoms
 Impacts of burnout
 How do we fix it?
PREVENTING
EMPLOYEE
BURNOUT
In Restaurants & Hospitality
An Integrated Approach
©2021 FULL COURSE
Why I Care
 Restaurant Industry
 Personal Connection
 Mission
What is it?
Good Stress
vs.
Bad Stress
Your Brain & Stress
Stress vs. Burnout
Stress and inadequate support resources cause burnout
VS
TOXIC
CULTURE
*Black Box Intelligence
**Careerplug 2022 Toxic Work
Environment
SOURCE: Black Box Intelligence
33% of current restaurant industry employees want to change industries.
*Experienced abuse
and/or disrespect
FROM GUESTS
*Experienced abuse
and/or disrespect
FROM MANAGERS
62%
49%
**Experienced a
toxic work
environment
91%
Why is it Happening?
Why is it
Happening?
Why is it Happening?
Restaurant Industry Data
*Black Box Intelligence **NRA 2023 State of the Restaurant Industry
Comp traffic
decreased
over the last
year*
Turnover
increased
(since 2019)*
Managers +18%
Hourly +30%*
92%
of operators
cite higher
food costs**
75%
of operators
are focused
on recruiting
talent**
14%
of operators
are focused
on employee
well being
and morale**
Causes of Burnout
BURNOUT
Long
working
hours
Stressful
interactions
Toxic
environments
Pressure to
perform
Financial
pressure
/instability
Personal
issues
Health issues
Childcare
Substance
abuse
Lack of
stability
/Pace of
change
Symptoms of Burnout
Physical Cognitive Emotional/
Behavioral
Social Financial Overall
Wellbeing
Financial results
Employee productivity
Guest satisfaction
Turnover rates
Toxic culture
Brand reputation
Impact on the future of
restaurant industry
Impacts of Burnout on Business
How do we fix it?
Increase happy brain chemicals
Create psychological safety
Self awareness & Self care
Invest in hiring, development, recognition
Delegate for development
Wellness incentives / benefits
How do we fix it?
Stress
strategies-
Box
Breathing
Connection
Opportunities:
Family meals
Address in shift
meeting today
Find people
doing something
right
Set goals and
plan for future
What can you
do today?
©2022 FULL COURSE
Wrap Up:
Employee Burnout
• Burnout and stress
• Industry challenges
• Impact of burnout
• Identify burnout
• Strategies to fix it
Cultivating the future of restaurants
One leader at a time
Navigator Membership Offer
3 months free
Q&A
Chief People + Culture Officer,
Full Course Executive Director,
Full Course FoundatioN
Lissa Bowen
/in/lissabowen/
Fullcourse.com
/in/rayvonnecarter/
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Preventing Employee Burnout in Restaurants & Hospitality: An Integrated Approach

  • 2. Harri is the global leader in Frontline Employee Experience. The Harri platform is built for companies that have service at the heart of their business and believe that the customer experience will never exceed the employee experience. The Harri suite of talent attraction, workforce management, employee engagement and compliance technologies enable organizations to intelligently attract, manage, engage and retain the best talent to run and improve their business. Harri serves over 22,000 restaurant and hotel locations and four million hospitality employees globally, with emerging growth in retail and healthcare. To learn more, visit www.harri.com. 03 The Employee Experience Platform Built for the Frontline ! FOCUSED ON THE EMPLOYEE EXPERIENCE TO POWER THE GUEST EXPERIENCE.
  • 3. Have questions/comments about todays presentation? Click on the Questions panel to interact with the presenters Having issues with todays presentation? Try Dialing in! TO USE YOUR TELEPHONE:: Dial: +1 669 444 9171 Webinar ID: 869 3739 8484 Passcode: 547296 This information can also be found In your Zoom confirmation email.
  • 5. ©2021 FULL COURSE  What is it?  Why is it happening?  Identify burnout symptoms  Impacts of burnout  How do we fix it? PREVENTING EMPLOYEE BURNOUT In Restaurants & Hospitality An Integrated Approach
  • 6. ©2021 FULL COURSE Why I Care  Restaurant Industry  Personal Connection  Mission
  • 7. What is it? Good Stress vs. Bad Stress
  • 8. Your Brain & Stress
  • 9. Stress vs. Burnout Stress and inadequate support resources cause burnout VS
  • 10. TOXIC CULTURE *Black Box Intelligence **Careerplug 2022 Toxic Work Environment SOURCE: Black Box Intelligence 33% of current restaurant industry employees want to change industries. *Experienced abuse and/or disrespect FROM GUESTS *Experienced abuse and/or disrespect FROM MANAGERS 62% 49% **Experienced a toxic work environment 91% Why is it Happening?
  • 11. Why is it Happening? Why is it Happening? Restaurant Industry Data *Black Box Intelligence **NRA 2023 State of the Restaurant Industry Comp traffic decreased over the last year* Turnover increased (since 2019)* Managers +18% Hourly +30%* 92% of operators cite higher food costs** 75% of operators are focused on recruiting talent** 14% of operators are focused on employee well being and morale**
  • 12. Causes of Burnout BURNOUT Long working hours Stressful interactions Toxic environments Pressure to perform Financial pressure /instability Personal issues Health issues Childcare Substance abuse Lack of stability /Pace of change
  • 13. Symptoms of Burnout Physical Cognitive Emotional/ Behavioral Social Financial Overall Wellbeing
  • 14. Financial results Employee productivity Guest satisfaction Turnover rates Toxic culture Brand reputation Impact on the future of restaurant industry Impacts of Burnout on Business
  • 15. How do we fix it? Increase happy brain chemicals Create psychological safety Self awareness & Self care Invest in hiring, development, recognition Delegate for development Wellness incentives / benefits
  • 16. How do we fix it? Stress strategies- Box Breathing Connection Opportunities: Family meals Address in shift meeting today Find people doing something right Set goals and plan for future What can you do today?
  • 17. ©2022 FULL COURSE Wrap Up: Employee Burnout • Burnout and stress • Industry challenges • Impact of burnout • Identify burnout • Strategies to fix it
  • 18. Cultivating the future of restaurants One leader at a time Navigator Membership Offer 3 months free
  • 19. Q&A Chief People + Culture Officer, Full Course Executive Director, Full Course FoundatioN Lissa Bowen /in/lissabowen/ Fullcourse.com /in/rayvonnecarter/

Hinweis der Redaktion

  1. Slides for Words Matter:        * Acknowledge something is wrong and take responsibility       * Authenticity is key       * Solve the problem        * Empathetic responses
  2. Poll- Where are you on the continuum? Toxic stress refers to prolonged and extreme stress experiences that can have detrimental effects on both the brain and body. It typically arises from ongoing exposure to adverse or traumatic events, such as abuse, neglect, violence, or chronic instability in the environment. Here are some of the physical impacts of toxic stress on the brain and body:
  3. Assess your own behavior Evaluate your employees and environment Establish clear and realistic goals Create a learning culture Support autonomy and collaboration Encourage positive emotions Address issues and conflicts Explore stress management strategies
  4. Let’s look at Stress vs Burnout. Stress is a workplace safety issue
  5. 75% of operators are primarily focused on either recruiting talent (51%) or retaining talent (24%) in Q2.   In addition, 14% are focused on employee wellbeing and morale on their teams.   BLACKBOX: https://blackboxintelligence.com/restaurant-industry-news/the-black-box-perspective-on-coronavirus/?utm_source=email&utm_medium=email&utm_campaignn=covid+19&utm_content=weekly+insights The restaurant and food service industry 91% reporting they have experienced a toxic work environment. They also had some outlying stats in other areas.  77% of respondents across all industries said that their manager cares about their performance at work and gives them regular feedback on their performance. This makes it even more telling that most of those in restaurant and food service said the opposite:  56% of employees in restaurant & food service claimed that their manager does not give them regular feedback on their performance at work. 52% of employees in restaurant and food service do not feel like their manager genuinely cares about them/their performance at work. 2022 Toxic Work Environment Report 2022 Toxic Work Environment Report: What It Is and How to Fix It (careerplug.com)
  6. Add consumer perception RESTAURANT INDUSTRY IS CHALLENGING AT THE BEST OF TIMES. POST-COVID, IT’S BECOME EVEN MORE CHALLENGING IN SOME WAYS. REVIEW DATA.
  7. Toxic stress refers to prolonged and extreme stress experiences that can have detrimental effects on both the brain and body. It typically arises from ongoing exposure to adverse or traumatic events, such as abuse, neglect, violence, or chronic instability in the environment. Here are some of the physical impacts of toxic stress on the brain and body: Brain Development: Toxic stress can disrupt the normal development of the brain, particularly in children. It can affect the formation of neural connections and impair the growth of brain regions involved in learning, memory, and emotional regulation. Hormonal Imbalance: Toxic stress triggers the release of stress hormones like cortisol and adrenaline. Prolonged exposure to these hormones can disrupt the body's hormonal balance, leading to issues such as impaired immune function, disrupted metabolism, and increased risk of chronic diseases. Immune System Dysfunction: Chronic stress weakens the immune system, making individuals more susceptible to infections, autoimmune disorders, and inflammatory conditions. Cardiovascular Problems: Toxic stress can contribute to the development of cardiovascular issues, including high blood pressure, heart disease, and an increased risk of heart attacks or strokes. Emotional and Mental Health Disorders: Toxic stress is closely linked to the development of emotional and mental health disorders such as anxiety, depression, post-traumatic stress disorder (PTSD), and even addiction. 2. 3. 4. 5.
  8. Physical Health Problems: Recurrent headaches, stomachaches, fatigue, sleep disturbances, or unexplained physical complaints. Cognitive Difficulties: Problems with concentration, learning, memory, or decision-making. Behavioral Changes: Increased aggression, impulsivity, withdrawal, or difficulty forming relationships. Emotional Issues: Frequent mood swings, anxiety, depression, or emotional instability. Social Challenges: Difficulties in social interactions, trust issues, or challenges with forming and maintaining healthy relationships. 2. 3. 4. 5. It's important to note that the presence of these symptoms does not necessarily indicate toxic stress. However, if you or someone you know is experiencing these symptoms alongside ongoing exposure to traumatic or adverse circumstances, it may be a sign to seek professional help from a healthcare provider or mental health professional. They can provide a proper evaluation and recommend appropriate interventions and support.
  9. impacts individual employees and team dynamics People won’t see industry as an employment option
  10. Possible poll or chat: What are some of the things you doing to improve burnout? Long term actions Right now- Box breathing Ebook with stress strategies- deep breathing Family meals Shift meetings- add stress strategy today Find people doing something right Schedule- Aces in places Learn something new Thankful for another person Gratitute
  11. Long term actions Right now- Box breathing Ebook with stress strategies- deep breathing Family meals Shift meetings- add stress strategy today Find people doing something right Schedule- Aces in places Learn something new Thankful for another person Gratitute
  12. Slides for Words Matter:        * Acknowledge something is wrong and take responsibility       * Authenticity is key       * Solve the problem        * Empathetic responses
  13. Can we offer free months of navigator?
  14. 3 seed questions