1. How to Create Unique
Customer Journeys to
Optimize Business
Outcomes
Tara Dwyer
Webinar Coordinator
Customer Experience
Update
Shawn Phillips
CCXP, Head of Growth and
Innovation
August 9th, 2023
9:30am PT, 12:30pm ET
featuring
moderated by

2. Launched in 2018, Forethought is a leading generative AI
company providing customer service automation that helps
support teams maximize efficiency and productivity. Forethought’s
products enable seamless customer experiences by infusing
generative AI, powered by Large Language Models (LLMs), at
each stage of the customer support journey: resolving common
cases instantly, predicting and prioritizing cases, and assisting
agents with relevant knowledge—all from one platform.
Learn more at forethought.ai

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4. Shawn Phillips
CCXP, Head of Growth and Innovation
How to Create Unique Customer Journeys to
Optimize Business Outcomes

26. /in/taradwyer/
Q&A
Shawn Phillips Tara Dwyer
Webinar Coordinator, Customer Experience Update
/in/shawnphillips/
heartofthecustomer.com
CCXP, Head of Growth and Innovation
customerexperienceupdate.com