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9M 
Periodic Financial Information 
2014 
RESULTS
Strong Q3 in Life & Non-Life 
Group net result driven by Insurance – Q3 positive on RPN(i) 
Shareholders equity up to almost EUR 10 bn 
Insurance net profit of EUR 579 mio (+16%) – Q3 EUR 239 mio 
Inflow @ 100% of EUR 19.5 bn (+10%) – Q3 EUR 5.7 bn 
Non-Life Combined ratio at 99.6% (vs.97.0%) – Q3 at 94.8% 
Life Operating margin at 84 bps (vs.80 bps) – Q3 at 82 bps 
Life Technical Liabilities at EUR 72.7 bn* (+5% vs. FY 13) 
Group net profit of EUR 282 mio (-45%) – Q3 EUR 251 mio 
General Account net result of EUR (297) mio – Q3 EUR 12 mio 
Shareholders’ equity at EUR 9.9 bn or EUR 44.75 per share - UG/L up to EUR 2.6 bn, EUR 11.28 per share 
Insurance solvency at 214%, Group solvency at 206% 
Net cash position General Account at EUR 1.5 bn 
Main messages 
Ageas posts strong 9M Insurance results 
Periodic financial Information I 9M 14 Results I 5 November 2014 
1 
* Consolidated entities only
12 26 
9M 13 9M 14 
Other Life Non-Life 
3 20 
55 
63 
Q3 13 Q3 14 
4.5 
4.6 
9M 13 9M 14 
Life Non-Life 
3.8 4.2 
1.4 
1.5 
5.3 5.7 
Q3 13 Q3 14 
9M 13 9M 14 Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 
Net result: Q3 supported by cap 
gains & legal settlement in UK 
In EUR mio In EUR bn 
Non-Life combined ratio: recovering 
from floods & storms, solid Q3 
Inflow*: strong growth in Asia & CEU 
In EUR bn 
Total Insurance: Headlines 
Strong 9M results – Excellent Q3 
Periodic financial Information I 9M 14 Results I 5 November 2014 2 
Life Technical liabilities up both in 
conso & non conso 
Operating margin Guaranteed: strong 
margin in Belgium 
Operating margin Unit-Linked: lower 
fee income in Portugal 
In % avg technical liabilities In % avg technical liabilities 
311 442 
110 156 
174 
112 
497 
579 
168 
239 
13.3 14.8 
17.8 
19.5 
97.0% 99.6% 97.3% 94.8% 0.87% 0.98% 0.85% 0.96% 
0.47% 
0.20% 
0.56% 
0.22% 
* incl. non-consolidated partnerships @ 100% 
In % NEP 
69.2 72.0 72.7 
40.9 
41.8 50.0 
FY 13 6M 14 9M 14 
Conso Non-conso 
110.1 113.8 
122.7
9M 13 9M 14 9M 13 9M 14 
Periodic financial Information I 9M 14 Results I 5 November 2014 3 
In EUR mio In EUR bn In EUR bn 
Belgium : Headlines 
Strong 9M performance, Q3 incl. cap gain on RE transactions 
In % avg technical liabilities In % avg technical liabilities 
39 
9M 13 9M 14 
Life Non-Life 
68 
95 
19 
33 
Q3 13 Q3 14 
3.0 2.9 
1.4 1.5 
4.4 4.4 
9M 13 9M 14 
Life Non-Life 
0.9 0.8 
0.4 0.4 
1.3 1.3 
Q3 13 Q3 14 
Q3 13 Q3 14 
In % NEP 
Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 
97.6% 101.9% 97.9% 94.4% 
0.40% 
0.51% 
0.32% 
0.44% 
0.84% 0.98% 0.85% 0.98% 
190 
282 
57 
247 
321 
87 
* incl. non-consolidated partnerships @ 100% 
129 
53.2 55.5 56.1 
FY 13 6M 14 9M 14 
Net result: solid Q3 strong Non-Life & 
supported by RE (EUR 59 mio) 
Inflows stable. Trend similar to 
previous quarters 
Life Technical liabilities: mostly up 
on UG/L 
Operating margin Guaranteed: 
above target; mainly RE cap gains 
Non-Life combined ratio: recovering 
from June hailstorm; excellent Q3 
Operating margin Unit-Linked: 
recovery to 0.32% from a low Q2
9M 13 9M 14 
In EUR mio 
United Kingdom: Headlines 
Continued strong recovery in Q2 & Q3 
Periodic financial Information I 9M 14 Results I 5 November 2014 
(2) 2 
12 
26 
77 
52 
87 
80 
9M 13 9M 14 
Life Other Non-Life 
Q3 13 Q3 14 
96.9% 99.3% 
98.0% 96.6% 
In EUR bn 
In % NEP 
In EUR mio 
0.1 0.1 
1.7 1.7 
1.7 1.8 
9M 13 9M 14 
Life Non-Life 
0.0 0.0 
0.6 0.6 
0.6 0.6 
Q3 13 Q3 14 
9M 13 9M 14 
59 
81 
Q3 13 Q3 14 
181 209 
* incl. non-consolidated partnerships @ 100% 
(0) 1 
3 
20 
26 
29 27 
48 
Q3 13 Q3 14 
4 
Net result: Legal settlement (EUR 23 mio) 
helps offset weather impact (EUR 36 mio) 
Inflows* up 6%, flat excluding FX 
Non-Life combined ratio: below 100% 
after solid Q2 & Q3 
Other Income: incl. legal settlement
Net profit declined due to strengthening 
reserves in Turkey vs one-off in 9M 13 
In EUR mio In EUR bn 
Excellent Non-Life combined ratio further 
improved in A&H and Motor 
227% 
Inflows*: strong sales in Luxembourg 
In EUR bn 
Continental Europe: Headlines 
Lower result in Turkey drives net profit CEU down 
** 
Operating margin Guaranteed: lower U/W 
& investment margin 
Periodic financial Information I 9M 14 Results I 5 November 2014 5 
In % avg technical liabilities 
Operating margin Unit-Linked: lower fee 
income in Portugal 
In % avg technical liabilities 
36 35 
26 
8 
63 
43 
9M 13 9M 14 
Life Non-Life 
11 
7 
6 
17 
5 
Q3 13 Q3 14 
2.9 
3.5 
0.8 
0.8 
3.7 
4.3 
9M 13 9M 14 
Life Non-Life 
1.0 1.2 
0.2 
0.2 
1.3 
1.5 
Q3 13 Q3 14 
9M 13 9M 14 Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 
94.5% 90.7% 
92.4% 89.3% 
0.89% 0.69% 0.79% 0.46% 
0.56% 
0.11% 
0.64% 
In % NEP 
* incl. non-consolidated partnerships @ 100% 
13.9 14.2 14.2 
15.0 15.9 16.9 
28.9 30.1 31.1 
FY 13 6M 14 9M 14 
Conso Non-conso 
(0.01%) 
Life Technical liabilities up 7% driven 
by Luxembourg
14 
12 
9M 13 9M 14 
Life Non-Life 
14 
12 
9M 13 9M 14 
Life Non-Life 
Net result: business growth & good 
financial performance 
In EUR mio In EUR bn 
Non-Life combined ratio improved 
reflecting solid underwriting 
Inflow growth fuelled by China & 
Thailand 
Life Technical liabilities up 
across all entities 
In EUR bn 
Asia: Headlines 
Strong profits supported by new business growth Life 
Periodic financial Information I 9M 14 Results I 5 November 2014 6 
** 
In % avg technical liabilities In EUR mio 
Life operating margin Hong Kong: 
up on increased investment margin 
Result non-conso partnerships:new 
business growth & financial result 
7.3 
8.4 
0.6 
0.6 
7.9 9.0 
9M 13 9M 14 
Life Non-Life 
1.9 2.1 
0.2 
2.1 0.2 
2.3 
Q3 13 Q3 14 
9M 13 9M 14 Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 
94.8% 
89.9% 
95.9% 
91.4% 
1.41% 1.73% 
1.22% 
2.20% 
87 123 
101 
135 
79 111 
93 
123 
In % NEP 
* incl. non-consolidated partnerships @ 100% 
30 
47 
4 
4 
34 
51 
Q3 13 Q3 14 
31 
53 
4 
4 
35 
57 
Q3 13 Q3 14 
2.0 2.1 2.3 
25.9 
29.6 
33.1 
27.9 
31.7 
35.4 
FY 13 6M 14 9M 14 
Conso Non-conso
9M 13 9M 14 
Q3 13 Q3 14 
Q3 13 Q3 14 
Net result driven by revaluation 
RPN(i), positive in Q3 
In EUR mio 
Accounting value of remaining 
legacies 
General Account: Headlines 
Impacted by revaluation RPN(i) liability & legal provision 
Periodic financial Information I 9M 14 Results I 5 November 2014 7 
Accounting value put option 
In EUR mio 
In EUR mio 
9M 13 9M 14 
1.9 
1.6 1.5 
FY 13 6M 14 9M 14 
(297) 
RPN(i): positive in Q3 following 
lower price CASHES 
Staff & Operating expenses down 
Net cash position: decrease driven 
by distribution to shareholders 
13 14 
20 16 
33 31 
9M 13 9M 14 
Staff Operating 
In EUR mio 
In EUR mio 
In EUR bn 
(370) 
(527) (494) 
37 29 30 
(130) 
(130) 
FY 13 6M 14 9M 14 
RPN(i) RPI FortisEffect 
5 5 
8 
5 
13 
10 
Q3 13 Q3 14 
(124) 
(108) 
33 
1,255 1,282 
1,443 
FY 13 6M 14 9M 14 
15 
(127) 12 
(114)
Strong operational & financial performance in Q3 
Shareholders’ equity historically high due to low i-rate environment 
Diligent execution of share buy-back 
Conclusions: positive trend continued 
Periodic financial Information I 9M 14 Results I 5 November 2014 
8
Annexes 
Equity / Solvency 
Insurance Activities 
Investment portfolio 
General Account 
General Information
Periodic financial Information I 9M 14 Results I 5 November 2014 
10 
Key financials Strong third quarter driven by operating & financial results 
In EUR mio9M 139M 14Q3 13Q3 14Gross inflows17,76719,46610%5,2705,6768% - of which inflows from non-consolidated partnerships9,96311,74818%2,7313,27820% Net result Insurance49757916%16823942% By segment: - Belgium24732130%8712947% - UK8780(8%)294866% - Continental Europe6343(32%)175(68%) - Asia10113534%355762% By type: - Life31144242%11015642% - Non-Life174112(36%)556313% - Other1226119%320579% Net result General Account15(297)-(127)12- Net result Ageas513282(45%)41251511% Earnings per share (in EUR) 2.241.26(44%) FY 139M 14Insurance Solvency207%214% Shareholders' equity8,5259,90016% Net equity per share (in EUR) 37.6544.75Insurance ROE8.3%9.1% Insurance ROE excl.UG/L10.4%11.8%
Periodic financial Information I 9M 14 Results I 5 November 2014 11 
Shareholders’ equity roll forward 
Unrealized gains further up to EUR 2.6 bn or EUR 11.28 per share 
In EUR mio 
6,206 6,333 6,750 
1,939 1,280 
2,590 
1,655 
912 
579 560 
1,311 
121 275 
(297) 
(308) (157) (63) 
(72) (13) 
EUR 37.65 EUR 44.75 
9,799 
8,525 
9,900 
FY 12 FY 13 Result 
Insurance 
Result 
Gen Acc 
Change 
UG/L 
Dividend Treasury 
Shares 
IAS 19 Reval 
put option 
Forex Portugal 
Non-Life 
Other 9M 14 
Insurance 
UG/L 
Insurance 
UG/L 
Shareholders’ 
equity per 
segment 
Shareholders’ 
equity per share 
FY 13 9M 14 FY 13 9M 14 
Belgium 3,676 ► 4,604 Asia 1,592 ► 2,262 
UK 1,121 ► 1,298 Insurance 7,613 ► 9,340 
Continental Europe 1,224 ► 1,176 General Account 912 ► 560
Periodic financial Information I 9M 14 Results I 5 November 2014 
12 
Tangible net equity High quality capital structure 
10/03/2010 
I page 12 
EUR bnFY 139M 14IFRS Shareholders' Equity8.59.9Unrealised gains real estate 0.60.6Goodwill(0.7)(0.8) VOBA (Value of Business Acquired) (0.3)(0.3) DAC (Deferred Acquisition Cost) (0.9)(0.8) Other(0.4)(0.4) Goodwill, DAC, VOBA related to N-C interests 0.50.425% tax adjustment DAC, VOBA & Other0.30.3IFRS Tangible net equity 7.79.0IFRS Tangible net equity/ IFRS Shareholder's Equity90%91%
Periodic financial Information I 9M 14 Results I 5 November 2014 13 
Insurance Solvency up on net result & positive currency evolution 
General Account down on net result & share buy-back 
2.5 2.5 
0.4 0.5 0.6 0.6 0.6 0.7 
4.0 4.2 4.0 4.2 
2.0 
2.4 
0.5 0.6 
1.0 0.7 0.7 
1.1 
4.3 
4.8 
0.3 (0.3) 
4.6 4.5 
4.5 
4.9 
0.9 
1.1 
1.6 
1.3 1.3 
1.8 
8.3 
9.1 
8.6 8.8 
FY 139M 14 FY 139M 14 FY 139M 14 FY 139M 14 FY 139M 14 FY 139M 14 FY 13 9M 14 
Belgium 
UK 
CEU 
Asia 
Total Ageas 
General Account 
RMC Excess Capital 
RMC Excess Capital 
RMC Excess Capital 
RMC Excess Capital 
RMC Excess Capital 
Available Capital 
In EUR bn 
Solvency ratio 183% 195% 225% 233% 271% 221% 221% 265% 207% 214% 214% 206% 
* Before exptected 2014 dividends payment 
*
Annexes 
Equity / Solvency 
Insurance activities 
Investment portfolio 
General Account 
General Information
12 26 
9M 13 9M 14 
Other Life Non-Life 
3 20 
55 
63 
Q3 13 Q3 14 
4.5 
4.6 
9M 13 9M 14 
Life Non-Life 
3.8 4.2 
1.4 
1.5 
5.3 5.7 
Q3 13 Q3 14 
9M 13 9M 14 Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 
Net result: Q3 supported by cap 
gains & legal settlement in UK 
In EUR mio In EUR bn 
Non-Life combined ratio: recovering 
from floods & storms, solid Q3 
Inflow*: strong growth in Asia & CEU 
In EUR bn 
Total Insurance: Headlines 
Strong 9M results – Excellent Q3 
Periodic financial Information I 9M 14 Results I 5 November 2014 15 
Life Technical liabilities up both in 
conso & non conso 
Operating margin Guaranteed: strong 
margin in Belgium 
Operating margin Unit-Linked: lower 
fee income in Portugal 
In % avg technical liabilities In % avg technical liabilities 
311 442 
110 156 
174 
112 
497 
579 
168 
239 
13.3 14.8 
17.8 
19.5 
97.0% 99.6% 97.3% 94.8% 0.87% 0.98% 0.85% 0.96% 
0.47% 
0.20% 
0.56% 
0.22% 
* incl. non-consolidated partnerships @ 100% 
In % NEP 
69.2 72.0 72.7 
40.9 
41.8 50.0 
FY 13 6M 14 9M 14 
Conso Non-conso 
110.1 113.8 
122.7
Inflow @ 100% Growth driven by China, Thailand & Luxembourg 
Periodic financial Information I 9M 14 Results I 5 November 2014 
16 
EUR mio9M 139M 149M 139M 149M 139M 14Belgium75%2,996 2,907 (3%)1,425 1,461 2%4,422 4,368 (1%) United Kingdom79 100 26%1,669 1,746 5%1,748 1,846 6% Consolidated entities79 100 26%1,269 1,333 5%1,348 1,432 6% Non-consolidated JV's400 414 3%400 414 Tesco50%400 414 3%400 414 0%0 0 Continental Europe2,871 3,475 21%800 813 2%3,671 4,288 17% Consolidated entities1,358 1,225 (10%)335 351 5%1,693 1,576 (7%) Portugal51% - 100%1,087 946 (13%)190 201 5%1,278 1,147 (10%) France100%271 279 3%271 279 3% Italy25%144 151 144 151 Non-consolidated JV's1,513 2,250 49%465 462 1,978 2,712 37% Turkey (Aksigorta)36%465 462 465 462 Luxembourg (Cardif Lux Vie)33%1,513 2,250 49%1,513 2,250 49%0Asia7,327 8,363 14%598 600 0%7,926 8,963 13% Consolidated entities341 341 (0%)341 341 (0%) Hong Kong100%341 341 (0%)341 341 (0%) Non-consolidated JV's6,986 8,023 15%598 600 0%7,585 8,623 14% Malaysia31%479 412 (14%)437 430 (2%)917 842 (8%) Thailand31%-15%1,133 1,309 16%161 170 6%1,294 1,479 14% China25%5,287 6,221 18%5,287 6,221 18% India26%87 81 (7%)87 81 (7%) Ageas13,274 14,846 12%4,493 4,620 3%17,767 19,465 10% #DIV/0!############ Consolidated entities4,775 4,573 (4%)3,029 3,145 4%7,804 7,718 (1%) Non-consolidated JV's8,499 10,273 21%1,464 1,475 1%9,963 11,748 18% Life Non-LifeTotal
Belgium 
UK 
CEU 
Asia 
Total Ageas 
Life Non-Life Life Non-Life Life Non-Life Life Non-Life Life Non-Life 
Inflow @ Ageas’s part Strong growth in emerging markets, hampered by FX impact 
In EUR mio 
Periodic financial Information I 9M 14 Results I 5 November 2014 
17 
2,247 2,181 79 100 1,330 1,511 2,178 2,443 5,834 6,234 1,069 1,096 1,470 1,540 301 338 159 158 2,999 3,132 (1%) 6% 13% 11% 6% 3,316 3,276 1,549 1,640 1,630 1,849 2,337 2,601 8,833 9,366 9M 139M 149M 139M 149M 139M 149M 139M 149M 139M 14
Insurance net result 
Further up despite negative FX impact, all segments up except UK 
Belgium 
UK 
CEU 
Asia 
Total Ageas 
Life Non-Life 
Life Non-Life Other 
Life Non-Life 
Life Non-Life 
Life Non-Life Other 
12 26 12 26 
190 
282 
(2) 
2 
36 35 
87 
123 
311 
442 
57 
39 
77 52 26 
8 
14 
12 
174 
112 
247 
321 
87 80 
63 
43 
101 
135 
497 
579 
9M 13 9M 14 9M 13 9M 14 9M 13 9M 14 9M 13 9M 14 9M 13 9M 14 
In EUR mio 
Periodic financial Information I 9M 14 Results I 5 November 2014 18
EUR mio 9M 13 9M 14 
Life 29 114 
Non-Life 6 14 
Total Belgium 35 127 
Life 
Non-Life 6 4 
Other 
Total UK 6 4 
Life 5 6 
Non-Life (0) (0) 
Total CEU 5 6 
Life 25 36 
Non-Life 3 2 
Total Asia 28 38 
Life 59 155 
Non-Life 15 19 
Other 
Total Ageas 75 175 
10/03/2010 I page 19 
Overview of net capital gains* on investments 
Large impact of net capital gains on net result 
Periodic financial Information I 9M 14 Results I 5 November 2014 19 
Large cap gain on a real estate transaction in Q3 
on top of cap gains on bonds & equities in H1 
Cap gains on equities benefiting from favourable 
market conditions 
* Net capital gains include capital gains, impairment & linked changes in profit sharing, net of tax & @ ageas’s part
Periodic financial Information I 9M 14 Results I 5 November 2014 20 
Insurance Combined ratio 
Strong Q3 pushes 9M combined ratio below 100% 
Net earned premium in EUR mio 
Combined ratio at 99.6% vs. 97.0% 
 Benefitting from solid underwriting in Q3 
 Negative impact storms & floods (Q1 UK & Q2 
BE) fading out over the year; 3.1% remaining 
 All major business lines dropped well below 
100% - weak performance in Other lines 
Q3 Combined ratio at 94.8% vs. 97.3% 
Claims ratio at 64.3% vs. 62.6% 
 Storms & floods in UK & BE – TPL in BE – 
Other lines in BE & CEU 
 CY claims ratio (68.1% vs. 66.2%) 
 PY claims ratio fairly stable : release of 3.8% 
(vs. 3.6%) 
Expense ratio at 35.3% vs. 34.4% 
 Costs of business development & integration 
69.4% 73.2% 69.0% 68.1% 64.3% 62.6% 64.3% 63.4% 59.8% 
33.1% 
32.8% 
31.1% 31.0% 34.0% 34.4% 35.3% 33.9% 
35.0% 
102.5% 
106.0% 
100.1% 99.1% 98.3% 97.0% 99.6% 97.3% 94.8% 
(6.0%) 
(3.7%) (3.5%) (3.1%) (3.8%) (3.6%) (3.8%) (1.9%) (4.0%) 
2009 2010 2011 2012 2013 9M 13 9M 14 Q3 13 Q3 14 
claims ratio expense ratio PY claims ratio 
2,497 2,858 3,507 4,178 3,749 2,789 2,857 944 978
70.4% 74.3% 71.9% 70.5% 70.0% 68.9% 66.7% 
23.6% 
24.8% 25.0% 25.5% 25.6% 25.8% 26.8% 
94.0% 
99.1% 96.9% 96.0% 95.6% 94.7% 93.5% 
2009 2010 2011 2012 2013 9M 13 9M 14 
79.0% 78.4% 72.0% 73.6% 69.8% 70.1% 69.4% 
29.3% 29.0% 
25.3% 25.4% 29.3% 29.9% 29.9% 
108.3% 107.4% 
97.3% 99.0% 99.1% 100.0% 99.3% 
2009 2010 2011 2012 2013 9M 13 9M 14 
59.4% 
75.0% 
61.9% 55.6% 51.5% 47.2% 52.6% 
43.4% 
43.2% 
41.5% 
41.6% 44.0% 
43.9% 
44.6% 
102.8% 
118.2% 
103.4% 
97.2% 95.5% 91.1% 
97.2% 
2009 2010 2011 2012 2013 9M 13 9M 14 
51.7% 
42.9% 
67.2% 66.5% 62.4% 59.1% 
69.4% 
45.8% 
41.2% 
44.8% 44.9% 45.5% 45.3% 
50.3% 
97.5% 
84.1% 
112.0% 111.4% 107.9% 104.4% 
119.7% 
2009 2010 2011 2012 2013 9M 13 9M 14 
Insurance Combined ratio per product line 
All major business lines dropped well below 100%, despite floods & storms in H1 
Motor: excellent Accident & Health: improving claims in UK & CEU Q3 at 95.8%, improving claims 
Household: impact storms & floods fading out Other: higher claims in BE & CEU; integration costs in UK 
Periodic financial Information I 9M 14 Results I 5 November 2014 21 
NEP 609 714 736 763 813 599 605 NEP 
NEP 
1,012 1,134 1,571 2,058 1,557 1,160 1,200 
NEP 673 750 892 1,007 986 735 766 203 261 308 349 394 296 285
Insurance Life operating margin per product line 
Margins in Guaranteed above target, UL staying behind 
Guaranteed: driven by investment margin Unit-linked: decrease driven by one-offs Hong Kong 
Average technical liabilities Average technical liabilities 
 Underwriting margin down in BE & Hong 
Kong 
 Expense & other margin decrease related to 
lower fee income in Portugal 
 Investment margin including large cap gains in BE & 
Hong Kong 
 Underwriting margin impacted by lower risk margin in 
BE & Hong Kong 
 Expense margin stable 
Periodic financial Information I 9M 14 Results I 5 November 2014 22 
0.44% 0.41% 0.44% 0.43% 0.43% 0.39% 0.40% 0.37% 
0.67% 
(0.79%) 
0.87% 0.83% 0.79% 0.93% 0.81% 0.95% 
(0.33%) 
(0.36%) 
(0.33%)(0.31%)(0.35%)(0.34%) (0.36%)(0.36%) 
0.78% 
(0.74%) 
0.99%0.96%0.87% 
0.98% 
0.85% 
0.96% 
2010 2011 2012 2013 9M 13 9M 14 Q3 13 Q3 14 
0.07% 
0.04% 
0.11% 0.13% 0.14% 0.11% 0.14% 0.13% 
0.01% 
0.01% 
(0.02%) 
0.01% 
0.27% 
0.42% 
0.37% 
0.18% 
0.33% 
0.08% 
0.42% 
0.05% 
0.35% 
0.45% 
0.48% 
0.28% 
0.47% 
0.20% 
0.56% 
0.22% 
2010 2011 2012 2013 9M 13 9M 14 Q3 13 Q3 14 
50.4 52.3 54.0 55.5 55.4 56.6 55.4 56.6 20.2 12.4 11.8 12.3 12.3 12.6 12.3 12.6 
Expense & 
Other 
Investment 
Underwriting 
Expense & 
Other 
Investment 
Underwriting 
In EUR bn
9M 13 9M 14 9M 13 9M 14 
Periodic financial Information I 9M 14 Results I 5 November 2014 23 
In EUR mio In EUR bn In EUR bn 
Belgium : Headlines 
Strong 9M performance, Q3 incl. cap gain on RE transactions 
In % avg technical liabilities In % avg technical liabilities 
39 
9M 13 9M 14 
Life Non-Life 
68 
95 
19 
33 
Q3 13 Q3 14 
3.0 2.9 
1.4 1.5 
4.4 4.4 
9M 13 9M 14 
Life Non-Life 
0.9 0.8 
0.4 0.4 
1.3 1.3 
Q3 13 Q3 14 
Q3 13 Q3 14 
In % NEP 
Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 
97.6% 101.9% 97.9% 94.4% 
0.40% 
0.51% 
0.32% 
0.44% 
0.84% 0.98% 0.85% 0.98% 
190 
282 
57 
247 
321 
87 
* incl. non-consolidated partnerships @ 100% 
129 
53.2 55.5 56.1 
FY 13 6M 14 9M 14 
Net result: solid Q3 strong Non-Life & 
supported by RE (EUR 59 mio) 
Inflows stable. Trend similar to 
previous quarters 
Life Technical liabilities: mostly up 
on UG/L 
Operating margin Guaranteed: 
above target; mainly RE cap gains 
Non-Life combined ratio: recovering 
from June hailstorm; excellent Q3 
Operating margin Unit-Linked: 
recovery to 0.32% from a low Q2
(3%) 
Life 
In EUR mio 
Non-Life 
In EUR mio 
Unit-Linked 
Guaranteed 
Other 
Household 
Accident & Health 
Motor 
Periodic financial Information I 9M 14 Results I 5 November 2014 24 
Belgium: Inflow @ 100% 
Growth in Non-Life fully offset by lower Unit-linked sales 
+2% 
Life 
 Guaranteed interest rate in Individual Life for the second quarter in 
a row reduced to 1% as from 01/09/14 
 Inflow in Guaranteed products grew slightly over the first nine 
months of the year, but fully offset by a drop in unit linked due to 
low customer appetite. 
Non-Life 
 GWP up 2%: increased in both Bank & Broker channels & across 
all product lines - higher growth compared to peers 
 Household (+3%): higher volume & tariff increases 
 Motor (+2%): driven by volume & tariff increases 
 Other (+8%): mainly driven by tariff increase in Legal Assistance 
(VAT on lawyer fees since 2013) 
 Accident & Health (+1%) - Stable 
2,562 2,587 
434 320 
2,996 2,907 
9M 13 9M 14 
392 394 
441 451 
461 474 
131 142 
1,425 1,461 
9M 13 9M 14
64.1% 68.7% 64.3% 62.7% 63.2% 60.8% 64.0% 61.5% 
56.7% 
36.8% 
36.4% 
36.8% 36.8% 36.7% 36.8% 
37.9% 
36.4% 
37.8% 
100.9% 
105.1% 
101.1% 99.5% 99.9% 97.6% 
101.9% 
97.9% 
94.4% 
(8.0%) 
(6.6%) (7.3%) 
(4.5%) (3.6%) (4.2%) (3.8%) (0.9%) (2.9%) 
2009 2010 2011 2012 2013 9M 13 9M 14 Q3 13 Q3 14 
claims ratio expense ratio PY claims ratio 
Periodic financial Information I 9M 14 Results I 5 November 2014 25 
Belgium: Combined ratio 
Excellent Q3; 9M impacted by hailstorms & Third party liability 
Net earned premium in EUR mio 
Combined ratio at 101.9% vs. 97.6% 
 9M negative impact June hailstorm of 3.8% 
 Weak performance in TPL (both for CY & PY) . 
Q3 Combined ratio at 94.4% vs. 97.9% 
 Solid operating results in Household. Combined 
ratio at 91.8% vs. 93.8%, better CY & PY claims 
ratio 
 Motor at 93.6% vs. 95.3%: Excellent Q3, mainly 
driven by lower CY claims ratio (decrease ≈ 4%) 
 Other lines at 109.4% vs. 131.7%: weak 
performance mostly driven by poor results in TPL 
Claims ratio at 64.0% vs. 60.8% 
 CY ratio (67.8% vs. 65.0%). Deterioration driven 
by climatic events & TPL- H1 events 
 PY ratio (- 3.8% vs. -4.2%), deterioration related 
to TPL offset by improvements in other branches 
Expense ratio at 37.9% vs. 36.8% increased 
slightly mainly in Accident & Health 
1,469 1,541 1,601 1,698 1,785 1,323 1,347 451 457
68.5% 71.0% 
58.9% 64.7% 64.7% 65.0% 63.2% 
36.3% 35.7% 
35.3% 
35.8% 36.3% 36.4% 37.2% 
104.8% 106.7% 
94.2% 
100.5% 101.0% 101.4% 100.4% 
2009 2010 2011 2012 2013 9M 13 9M 14 
68.9% 75.8% 73.8% 73.0% 73.7% 69.9% 69.5% 
22.6% 
21.9% 23.8% 24.0% 23.8% 24.1% 25.7% 
91.5% 
97.7% 97.6% 97.0% 97.5% 94.0% 95.2% 
2009 2010 2011 2012 2013 9M 13 9M 14 
44.9% 
10.4% 
58.2% 65.9% 66.2% 63.7% 
87.8% 
49.2% 
50.9% 
49.5% 
48.1% 47.2% 47.3% 
47.9% 
94.1% 
61.3% 
107.7% 
114.0% 113.4% 111.0% 
135.7% 
2009 2010 2011 2012 2013 9M 13 9M 14 
60.5% 
75.6% 
63.0% 
50.5% 51.4% 47.7% 53.0% 
47.1% 
47.1% 
46.9% 
46.2% 45.6% 45.6% 
46.2% 
107.6% 
122.7% 
109.9% 
96.7% 97.0% 93.3% 
99.2% 
2009 2010 2011 2012 2013 9M 13 9M 14 
Belgium: Combined ratio per product line 
Motor & Household recovering from H1 weather 
Motor: Improved Accident & Health: few large claims in Workmen’s despite June hailstorms 
Compensation (Q1), improvement in Q2 & Q3 
Household: below 100% despite weather impacts Other: Poor result in TPL due to higher claims 
NEP NEP 
NEP 
Periodic financial Information I 9M 14 Results I 5 November 2014 26 
424 451 451 480 507 370 372 465 498 525 540 552 410 419 
NEP 453 463 484 530 564 421 430 127 129 142 149 162 121 126
0.03% 
(0.05%) 
0.04% 0.04% 0.05% (0.01%) 
0.10% 
0.01% 
0.64% 
0.50% 0.44% 
0.38% 0.39% 
0.33% 
0.40% 
0.40% 
0.66% 
0.45%0.47%0.41% 0.44% 
0.32% 
0.51% 
0.40% 
2010 2011 2012 2013 9M 13 9M 14 Q3 13 Q3 14 
0.28% 0.32% 0.32% 0.32% 0.35% 0.30% 0.34% 0.26% 
0.57% 
(0.80%) 
0.93% 0.88% 0.81% 0.99% 0.83% 1.04% 
(0.21%) 
(0.30%) 
(0.29%)(0.31%)(0.32%)(0.31%) (0.32%)(0.33%) 
0.64% 
(0.78%) 
0.96%0.89%0.84% 
0.98% 
0.85% 
0.98% 
2010 2011 2012 2013 9M 13 9M 14 Q3 13 Q3 14 
Belgium Life operating margin per product line 
Guaranteed: solid operating margin, 
above target 
Unit-linked: drop due to shift towards structured UL 
Avg techn liabilities Avg techn liabilities 
Periodic financial Information I 9M 14 Results I 5 November 2014 27 
 Operating margin recovered to 0.32% from a low 
0.27% in H1 
 Underwriting margin down: products with lower 
margins due to lower customer appetite for open UL 
 Average Technical Liabilities increased slightly 
 Operating result up 20% driven by higher cap gains partly 
offset by lower underwriting result (high risk result in 9M 13) 
& investment margin (excl. cap gains) 
 Operating margin rose to 0.98% driven by cap gains 
 Investment margin solid @ 0.99% (vs 0.81%) 
 Average Technical Liabilities up 6% mainly explained by 
impacts of UG/L & acquisition Fidea (EUR 0.5 bn) 
40.7 42.9 44.9 46.4 46.3 47.4 46.3 47.4 6.0 5.6 5.2 5.4 5.4 5.6 5.4 5.6 
Expense & 
Other 
Investment 
Underwriting Expense & 
Other 
Underwriting 
In EUR bn
9M 13 9M 14 
In EUR mio 
United Kingdom: Headlines 
Continued strong recovery in Q2 & Q3 
Periodic financial Information I 9M 14 Results I 5 November 2014 
(2) 2 
12 
26 
77 
52 
87 
80 
9M 13 9M 14 
Life Other Non-Life 
Q3 13 Q3 14 
96.9% 99.3% 
98.0% 96.6% 
In EUR bn 
In % NEP 
In EUR mio 
0.1 0.1 
1.7 1.7 
1.7 1.8 
9M 13 9M 14 
Life Non-Life 
0.0 0.0 
0.6 0.6 
0.6 0.6 
Q3 13 Q3 14 
9M 13 9M 14 
59 
81 
Q3 13 Q3 14 
181 209 
* incl. non-consolidated partnerships @ 100% 
(0) 1 
3 
20 
26 
29 27 
48 
Q3 13 Q3 14 
28 
Net result: Legal settlement (EUR 23 mio) 
helps offset weather impact (EUR 36 mio) 
Inflows* up 6%, flat excluding FX 
Non-Life combined ratio: below 100% 
after solid Q2 & Q3 
Other Income: incl. legal settlement
Motor 
Non-Life 
Life 
Other 
Household 
Accident & Health 
Total 
In EUR mio 
Non-Life 
In EUR mio 
5% 
6% 
Periodic financial Information I 9M 14 Results I 5 November 2014 29 
Life 
 Up 26%, +21% at constant FX 
 New business APE up 16%, as new products launched 
Non-Life (including TU) 
 Up 5%, flat at constant FX. 
 Motor up 5%, flat at constant FX, due to volumes increase offset by 
lower premiums 
 Household up 2%, but down in GBP as TU continue to maintain 
pricing discipline. 
 Accident & Health down 13% due to exit of scheme 
 Other lines (including Commercial & Special Risks) up 11%. Primarily 
from growth in special risks. 
Other Insurance (including Retail) 
 YTD total income of EUR 209 mio, up 16% including a positive 
contribution from a legal settlement of EUR 24 mio, 
United Kingdom: Inflow @ 100% 
Inflow up 6% but flat at constant FX 
66 58 
1,090 1,150 
362 
371 
151 
168 
1,669 
1,746 
9M 13 9M 14 
1,669 1,746 
79 
100 
1,748 
1,846 
9M 13 9M 14
Periodic financial Information I 9M 14 Results I 5 November 2014 30 
United Kingdom: Combined ratio 
Below 100% reflecting excellent Q3 & Q2 offsetting weather in Q1 
Net earned premium in EUR mio 
834 948 1,524 2,083 1,562 1,168 1,200 393 418 
Combined ratio at 99.3% vs. 96.9% 
 Strong Q3 in Motor & Household leading to Q3 
combined ratio of 96.6% 
 Impact of Q1 storms & floods diminishes 
Claims ratio at 65.5% vs. 64.2% 
 Claims ratio Weather impact reduced to 3.1%. 
 CY ratio (69.2% vs. 67.9%) primarily due to 
adverse weather in Q1 
 PY ratio: (release of 3.7% vs. 3.2%) broadly in 
line with 9M 13 
Expense ratio at 33.8% vs. 32.7% 
 Increased expense ratio due to higher 
commissions arising from greater business 
through MGAs & DAs 
 Integration costs recorded in Other 
80.4% 81.5% 
74.6% 73.3% 
65.6% 64.2% 65.5% 65.7% 63.2% 
27.7% 28.0% 
25.3% 26.5% 
32.2% 32.7% 33.8% 32.3% 33.4% 
108.1%109.5% 
99.9% 99.8% 97.8% 96.9% 99.3% 98.0% 96.6% 
(3.5%) 
(1.1%) 0.1% (2.1%) (4.0%) (3.2%) (3.7%) (2.9%) 
(5.4%) 
2009 2010 2011 2012 2013 9M 13 9M 14 Q3 13 Q3 14 
claims ratio expense ratio PY claims ratio
83.5% 
97.9% 
87.7% 
78.1% 76.2% 78.1% 
66.3% 
26.2% 
24.0% 
23.2% 
28.2% 34.3% 34.3% 
37.2% 
109.7% 
121.9% 
110.9% 106.3% 110.5% 
112.4% 
103.5% 
2009 2010 2011 2012 2013 9M 13 9M 14 
88.9% 82.9% 79.2% 77.2% 71.9% 72.8% 73.9% 
22.8% 
23.3% 
19.5% 21.3% 25.0% 26.1% 25.5% 
111.7% 
106.2% 
98.7% 98.5% 96.9% 98.9% 99.4% 
2009 2010 2011 2012 2013 9M 13 9M 14 
61.2% 
77.4% 
61.4% 62.3% 
51.4% 44.1% 51.9% 
38.0% 
38.2% 
35.3% 36.7% 
42.4% 
42.1% 
43.2% 
99.2% 
115.6% 
96.7% 99.0% 
93.8% 
86.2% 
95.1% 
2009 2010 2011 2012 2013 9M 13 9M 14 
66.0% 75.1% 71.6% 67.7% 59.7% 57.4% 51.8% 
38.1% 
30.4% 39.3% 42.1% 
44.5% 43.9% 53.8% 
104.1% 105.5% 110.9% 109.8% 
104.2% 101.3% 105.6% 
2009 2010 2011 2012 2013 9M 13 9M 14 
United Kingdom: Combined ratio per product line 
Weather impact on loss ratio diluted by strong underlying results 
Periodic financial Information I 9M 14 Results I 5 November 2014 31 
53 58 65 57 79 59 55 524 532 949 1,420 907 676 709 
187 248 366 434 374 279 299 69 110 143 173 202 153 136 
NEP NEP 
NEP NEP 
not restated  not restated  
not restated  not restated  
Accident & Health: Cleansing the book has improved Motor: broadly in line with 9M 13 
loss ratio 
Household: adverse weather impact Q1 Other: expense ratio impacted by integration costs
Net profit declined due to strengthening 
reserves in Turkey vs one-off in 9M 13 
In EUR mio 
In EUR bn 
Excellent Non-Life combined ratio further 
improved in all lines except Other 
227% 
Inflows*: strong sales in Luxembourg 
In EUR bn 
Continental Europe: Headlines 
Lower result in Turkey drives net profit CEU down 
** 
Operating margin Guaranteed: lower U/W 
& investment margin 
Periodic financial Information I 9M 14 Results I 5 November 2014 32 
In % avg technical liabilities 
Operating margin Unit-Linked: lower fee 
income in Portugal 
In % avg technical liabilities 
36 35 
26 
8 
63 
43 
9M 13 9M 14 
Life Non-Life 
11 7 
6 
(2) 
17 
5 
Q3 13 Q3 14 
2.9 
3.5 
0.8 
0.8 
3.7 
4.3 
9M 13 9M 14 
Life Non-Life 
1.0 1.2 
0.2 
0.2 
1.3 
1.5 
Q3 13 Q3 14 
9M 13 9M 14 Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 
94.5% 90.7% 
92.4% 89.3% 
0.89% 0.69% 0.79% 0.46% 
0.56% 
0.11% 
0.64% 
In % NEP 
* incl. non-consolidated partnerships @ 100% 
13.9 14.2 14.2 
15.0 15.9 16.9 
28.9 30.1 31.1 
FY 13 6M 14 9M 14 
Conso Non-conso 
(0.01%) 
Life Technical liabilities up 7% driven 
by Luxembourg
Accident & Health 
Motor 
Unit-Linked 
Guaranteed 
+21% 
Other 
Household 
Life 
In EUR mio 
Non-Life 
In EUR mio 
Continental Europe: Inflow @ 100% Growth driven by Luxembourg 
+1% 
Periodic financial Information I 9M 14 Results I 5 November 2014 
33 
Life 
Consolidated inflow down 10% 
Portugal: -13% as higher volumes in saving products could not compensate the slow down in UL sales (still 43% of total inflow) 
France: +3% vs. 9M 13 thanks to broker network sales 
Luxembourg +49%, inflows climbed thanks to large Wealth business contracts concluded in Italy 
Technical liabilities 
End of period technical liabilities: up 7% Non-Life 
GWP consolidated entities up 5% 
Portugal +5% outperforming local markets in A&H & growing in Fire & Motor 
Italy +5%, better commercial performance in bank channel in all product lines, particularly Household & Consumer protection business 
Turkey (Aksigorta) nearly flat, up 18% at constant FX: regaining momentum in Motor despite intense competition 
A&H and Motor remain the major business lines in the portfolio 
1,333 
2,210 
1,538 
1,265 
2,871 
3,475 
9M 13 
9M 14 
242 
247 
286 
273 
144 
148 
129 
145 
801 
813 
9M 13 
9M 14
Periodic financial Information I 9M 14 Results I 5 November 2014 34 
Continental Europe: Combined ratio 
Substantially better than group target 
Net earned premium in EUR mio 
* Scope: only consolidated companies: 2009 Portugal; as from 2010 Portugal & Italy 
62.4% 
71.0% 66.4% 63.6% 63.7% 65.0% 61.3% 62.4% 59.9% 
27.6% 
30.3% 
30.3% 
29.8% 30.0% 29.5% 
29.4% 30.0% 
29.4% 
90.0% 
101.3% 
96.7% 
93.4% 93.7% 94.5% 
90.7% 92.4% 
89.3% 
(1.3%) 
1.9% 
(2.0%) (2.5%) (4.0%) 
(2.4%) (3.9%) (2.5%) (2.9%) 
2009 2010 2011 2012 2013 9M 13 9M 14 Q3 13 Q3 14 
claims ratio expense ratio PY claims ratio 
194 369 382 397 403 299 310 100 103 
Combined ratio at 90.7% vs. 94.5% 
 Combined ratio further improved vs. last year 
mainly due to improved ratio’s in A&H, Motor 
& Household 
 Combined ratio Turkey increased to due to 
strengthening reserves for bodily injury 
claims (EUR 10 mio) driven by observed 
increases in severity & frequency 
Q3 Combined ratio at 89.3% vs. 92.4% 
 Improving in all product lines except Other, 
both in Italy & Portugal 
Claims ratio at 61.3% vs. 65.0% 
 Improvement mainly in Motor & Household 
 PY ratio: 3.9% release vs. 2.4% driven by 
positive reserve developments notably in 
Motor 
Expense ratio at 29.4% vs. 29.5% 
 Expense ratio in line with last year
70.2% 64.2% 63.5% 63.3% 59.7% 63.5% 61.0% 
25.7% 31.6% 27.8% 28.2% 
26.6% 26.3% 25.9% 
95.9% 95.8% 
91.3% 91.5% 
86.3% 89.8% 86.9% 
2009 2010 2011 2012 2013 9M 13 9M 14 
65.3% 
90.5% 
71.8% 69.8% 
79.3% 73.9% 
62.2% 
36.7% 
27.0% 
29.2% 28.1% 
29.2% 
28.3% 
29.3% 
102.0% 
117.5% 
101.0% 97.9% 
108.5% 
102.2% 
91.5% 
2009 2010 2011 2012 2013 9M 13 9M 14 
34.9% 
53.5% 53.7% 51.8% 53.5% 
65.3% 
53.7% 
22.9% 
27.7% 34.2% 33.5% 
38.8% 
38.5% 
57.8% 37.6% 
81.2% 
87.9% 85.3% 
92.3% 
103.8% 
91.3% 
2009 2010 2011 2012 2013 9M 13 9M 14 
33.8% 
73.3% 
94.5% 
62.8% 59.6% 
45.4% 
73.3% 
58.6% 
39.0% 
50.0% 
43.3% 43.7% 
44.4% 
42.4% 
92.4% 
112.3% 
144.5% 
106.1% 103.3% 
89.8% 
115.7% 
2009 2010 2011 2012 2013 9M 13 9M 14 
Continental Europe: Combined ratio per product line 
Improving in all product lines except other 
Accident & Health: continued excellent claims Motor: improved claims ratios in both Italy & Portugal 
Household: lower weather impact in Portugal Other: increase in claims 
Periodic financial Information I 9M 14 Results I 5 November 2014 35 
132 205 220 226 227 169 178 23 104 97 99 99 73 72 
33 39 42 44 48 35 37 7 21 23 28 29 22 23 
NEP NEP 
NEP NEP
Continental Europe Life operating margin per product line 
Guaranteed: better underwriting offset 
by lower investment margin 
Unit-linked: decreasing expense & other 
margin 
Avg techn liabilities Avg techn liabilities 
Periodic financial Information I 9M 14 Results I 5 November 2014 36 
1.25% 
1.00% 
1.18% 1.06% 0.91% 0.94% 0.89% 
1.07% 
0.84% 
(0.75%) 
0.69% 
0.68% 0.83% 0.63% 0.80% 0.41% 
(0.93%) 
(1.08%) 
(0.85%)(0.83%)(0.85%)(0.88%) (0.93%)(1.02%) 
1.16% 
(0.83%) 
1.02% 
0.91%0.89% 
0.69% 
0.79% 
0.46% 
2010 2011 2012 2013 9M 13 9M 14 Q3 13 Q3 14 
0.01% 0.02% 0.02% 0.01% 
0.01% 
0.01% 0.01% 
0.01% 
0.18% 
0.55% 
0.41% 
0.51% 0.54% 
0.11% 
0.62% 
(0.03%) 
0.20% 
0.56% 
0.44% 
0.47% 0.56% 
0.11% 
0.64% 
(0.01%) 
2010 2011 2012 2013 9M 13 9M 14 Q3 13 Q3 14 
8.7 8.3 7.8 7.6 7.7 7.6 7.7 7.6 13.9 6.4 6.1 6.3 6.3 6.2 6.3 6.2 
 Investment margin below last year due to 
impairments 
 Higher underwriting margin YTD thanks to strong 
technical performance in traditional business 
 Expenses & other margin in line 
 Decrease expense & other margin related to lower 
fee income in the old Portuguese book 
Expense & 
Other 
Investment 
Underwriting 
Expense & 
Other 
Investment 
Underwriting 
In EUR bn
14 
12 
9M 13 9M 14 
Life Non-Life 
14 
12 
9M 13 9M 14 
Life Non-Life 
Net result: business growth, Q3 
mainly driven by China 
In EUR mio In EUR bn 
Non-Life combined ratio improved 
reflecting solid underwriting 
Inflow growth fuelled by China & 
Thailand 
Life Technical liabilities up 
across all entities 
In EUR bn 
Asia: Headlines 
Strong profits supported by new business growth Life 
Periodic financial Information I 9M 14 Results I 5 November 2014 37 
** 
In % avg technical liabilities In EUR mio 
Life operating margin Hong Kong: 
up on increased investment margin 
Result non-conso 
partnerships:new business growth 
7.3 
8.4 
0.6 
0.6 
7.9 9.0 
9M 13 9M 14 
Life Non-Life 
1.9 2.1 
0.2 
2.1 0.2 
2.3 
Q3 13 Q3 14 
9M 13 9M 14 Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 
94.8% 
89.9% 
95.9% 
91.4% 
1.41% 1.73% 
1.23% 
2.20% 
87 123 
101 
135 
79 111 
93 
123 
In % NEP 
* incl. non-consolidated partnerships @ 100% 
30 
47 
4 
4 
34 
51 
Q3 13 Q3 14 
31 
53 
4 
4 
35 
57 
Q3 13 Q3 14 
2.0 2.1 2.3 
25.9 
29.6 
33.1 
27.9 
31.7 
35.4 
FY 13 6M 14 9M 14 
Conso Non-conso
257 
266 
79 
77 
54 
58 
208 
199 
598 
600 
9M 13 
9M 14 
7,090 
8,126 
237 
237 
7,327 
8,363 
9M 13 
9M 14 
+14% 
Fire 
Motor 
Guaranteed 
Life 
Non-Life 
In EUR mio 
In EUR mio 
Unit-Linked 
Asia: Inflow @ 100% Strong growth new business, boosted by sales campaigns & channel development 
Accident & Health 
Other 
Periodic financial Information I 9M 14 Results I 5 November 2014 
38 
Life 
Hong Kong, +3% in local currency, New business impacted by new regulations on sales investment linked products 
China, +18%, New business up 12% after successful campaigns; agency new business up 19% thanks to expansion agency force & successful sales campaigns; from Q2 on more focus on regular premium (+33%) 
Malaysia, -14%, New business premiums down following transition in distribution strategy of both bank & agency channel from single premium sales towards more sustainable regular premium (up 28%) 
Thailand, +16% (+27% at constant FX), New business premiums up 20%; strong performance in both bank & the agency channel 
India, -7%, Inflow down due to negative FX impact 
Technical liabilities – end-of-period 
Hong Kong : EUR 2.3 bn, up 19% 
Including non-consolidated JVs @ 100%: EUR 35.4bn, up 27% 
Non-Life 
Malaysia, -2% (+5% at constant FX), Growth in all business lines except in Marine, Aviation & Transport 
Thailand, +6% (+16 at constant FX) with Motor as main contributor
Hong Kong Life operating margin per product line 
Increased investment result 
Guaranteed: improving expense & 
investment margin 
Unit-linked: pressure on margin from new business 
growth 
Periodic financial Information I 9M 14 Results I 5 November 2014 39 
Avg techn liabilities Avg techn liabilities 
 Underwriting margin deteriorated due to lower 
persistency 
 Expense & Other margin benefiting from higher fee 
income & economies of scale 
 Underwriting margin slightly decreased due to worse 
claims experience by better surrenders & reinsurance 
margin 
 Investment margin improved following higher realised 
capital gains 
 Expense & Other margin: lower recruitment & 
acquisition costs 
(0.15%) 
(0.71%) 
(0.15%) 
(0.32%)(0.55%)(0.61%) (0.53%) 
(0.93%) 
3.62% 
(0.57%) 
(0.11%) 
0.27% 0.03% 0.42% 0.06% 
0.93% 
1.30% 
3.52% 
2.52% 
4.19% 
2.65% 
2.76% 
2.16% 
3.04% 
4.77% 
2.24% 
2.26% 
4.14% 
2.13% 
2.57% 
1.63% 
2.92% 
2010 2011 2012 2013 9M 13 9M 14 Q3 13 Q3 14 
1.0 1.1 1.3 1.3 1.3 1.4 1.3 1.4 
3.11% 
1.75% 2.13% 2.15% 2.27% 1.94% 
1.79% 
2.08% 
0.21% 0.14% 
(2.40%) 
(3.21%) 
(0.95%) 
(5.01%) 
(2.52%) 
(2.04%) 
(1.65%)(2.03%) 
0.70% 
(1.47%) 
1.18% 
(2.86%) 
(0.25%) 0.11% 0.28% 0.79% 
2010 2011 2012 2013 9M 13 9M 14 Q3 13 Q3 14 
0.3 0.4 0.5 0.6 0.6 0.7 0.6 0.7 
Expense & 
Other 
Investment 
Underwriting 
Expense & 
Other 
Investment 
Underwriting 
In EUR bn
Annexes 
Equity / Solvency 
Insurance Activities 
Investment portfolio 
General Account 
General Information
Periodic financial Information I 9M 14 Results I 5 November 2014 41 
In EUR bn 
* All assets at fair value except the ‘Held to Maturity’ assets; loans & real estate which are valued at amortized costs 
Treasury bills 
0.2 
Sovereign 
bonds 34.3 
Sovereign 
bonds 36.6 
Corporate 
bonds 23.8 
Corporate 
bonds 25.9 
Structured 
0.4 
Structured 
Loans 5.8 0.4 
Equities 3.2 Loans 6.0 
Equities 3.5 
Real Estate 4.6 
Real Estate 4.7 
Cash 2.2 
Cash 2.3 
74.3 
79.6 
FY 13 9M 14 
Asset mix 
 Asset mix stable 
 Increased market value in bonds because of lower interest 
rates & spreads 
 Assets UK Protect (EUR 0.6 bn) taken out of investment 
portfolio & accounted as Held for Sale 
Gross unrealized gains/losses on Available for Sale 
 Total portfolio: up to EUR 8.8 bn (EUR 4.0 bn FY 13), 
driven by UG/L on fixed income 
 Fixed income: at EUR 7.3 bn (EUR 3.5 bn FY 13) 
Sovereigns at EUR 5.2 bn (vs. EUR 2.3 bn) 
Corporates at EUR 2.1 bn (vs. EUR 1.2 bn) 
 Equities: stable at EUR 0.5 bn 
Gross UG/L on Real Estate: stable at EUR 1.3 bn (EUR 
1.3 bn FY 13) notwithstanding some important realized capital 
gains; - not reflected in shareholders’ equity 
EUR 1.9 bn unrealized gains/losses on Held to Maturity 
- not reflected in shareholders’ equity 
Investment portfolio 
Unrealized gains fixed income up because of lower interest rates & spreads
Belgium 
18.4 
Belgium 
18.8 
France 5.1 France 5.9 
3.4 
4.1 
Austria 2.6 
1.1 Austria 2.8 
1.2 
0.7 
Others 3.0 0.5 
Others 3.3 
34.3 
36.6 
FY 13 9M 14 
In EUR bn 
Sovereign bond portfolio* 
Sovereign & Corporate bond portfolio 
Value fixed income portfolio impacted by evolution unrealized gains 
Periodic financial Information I 9M 14 Results I 5 November 2014 42 
Corporate bond portfolio* 
Banking 5.3 Banking 5.1 
Other 
financials 1.7 
Other 
financials 1.8 
Non 
Financials 
10.1 
Non 
Financials 
12.3 
Government 
related 6.7 
Government 
related 6.7 
23.8 
25.9 
FY 13 9M 14 
* All assets at fair value except the ‘Held to Maturity’ assets; loans & real estate which are valued at amortized costs 
The Netherlands 
The Netherlands 
Germany 
Germany 
Southern Europe 
Southern Europe 
 Gross UG/L at EUR 5.2 bn (vs. EUR 2.3 bn) 
 94% investment grade; 87% rated A or higher 
 Allocation to Belgium @ amortized cost down EUR 0.8 bn 
due to redemption & sales 
 Maturity sovereign bond portfolio unchanged & close to 
maturity liabilities , limited interest rate sensitivity 
 Gross UG/L at EUR 2.1 bn (vs. EUR 1.2 bn) 
 Priority to investment grade industrials has led to 
increased share within corporate bond portfolio of 
48% (vs. 42% FY 13) 
 Credit quality remains very good with 95% investment 
grade; 68% rated A or higher
In EUR bn 
Loan portfolio (customers + banks)* 
Loan & Equity portfolio 
More loans with guarantee 
Loans to 
banks 1.6 Loans to 
banks 1.1 
RE 0.2 
RE 0.2 Infrastructure 
0.1 Infrastructure 
0.1 
Mortgages 1.5 
Mortgages 1.5 
Other 2.4 Other 3.1 
5.8 6.0 
FY 13 9M 14 
 Increase in other: long term lending to social housing 
agencies in Belgium benefiting from explicit guarantee by 
the region & Dutch municipalities a or government-guaranteed 
agencies 
Periodic financial Information I 9M 14 Results I 5 November 2014 43 
Equity portfolio* 
 Gross UG/L stable at EUR 0.5 bn 
Equities 1.7 
Equities 2.0 
Equity funds 
0.1 
Equity funds 
0.2 
RE funds 0.7 
RE funds 0.7 
Mixed funds 
& others 0.7 
Mixed funds 
& others 0.6 
3.2 
3.5 
FY 13 9M 14 
* All assets at fair value except the ‘Held to Maturity’ assets; loans & real estate which are valued at amortized costs
Periodic financial Information I 9M 14 Results I 5 November 2014 44 
Real estate portfolio 
UG/L stable notwithstanding realized cap gains 
10/03/2010 
 Gross UG/L stable at EUR 1.3 bn (not reflected in shareholders’ 
equity but contributing to available capital for solvency 
calculation) 
 In PR 18/07/2014 AG Real Estate announced sale of 39% stake 
in Interparking for EUR 376 mio 
– car parks in asset mix will go down to 15% (vs.25%) 
– no P&L impact 
– shareholders’ equity up ≈ EUR 120 mio 
Investment 
Offices 1.5 
Investment 
Offices 1.6 
Car Parks 
1.0 
Car Parks 
1.0 
Investment 
Retail 1.4 
Investment 
Retail 1.4 
0.4 0.3 
0.3 0.4 
4.6 4.7 
FY 13 9M 14 
In EUR bn 
Real Estate portfolio* 
* All assets at fair value except the ‘Held to Maturity’ assets, loans & real estate which are valued at amortized costs 
Investment Warehouses 
RE Development 
Investment 
Warehouses 
RE Development
Annexes 
Equity / Solvency 
Insurance Activities 
Investment portfolio 
General Account 
General Information
9M 13 9M 14 
Q3 13 Q3 14 
Q3 13 Q3 14 
Net result driven by revaluation 
RPN(i), positive in Q3 
In EUR mio 
Accounting value of remaining 
legacies 
General Account: Headlines 
Impacted by revaluation RPN(i) liability & legal provision 
Periodic financial Information I 9M 14 Results I 5 November 2014 46 
Accounting value put option 
In EUR mio 
In EUR mio 
9M 13 9M 14 
1.9 
1.6 1.5 
FY 13 6M 14 9M 14 
(297) 
RPN(i): positive in Q3 following 
lower price CASHES 
Staff & Operating expenses down 
Net cash position: decrease driven 
by distribution to shareholders 
13 14 
20 16 
33 31 
9M 13 9M 14 
Staff Operating 
In EUR mio 
In EUR mio 
In EUR bn 
(370) 
(527) (494) 
37 29 30 
(130) 
(130) 
FY 13 6M 14 9M 14 
RPN(i) RPI FortisEffect 
5 5 
8 
5 
13 
10 
Q3 13 Q3 14 
(124) 
(108) 
33 
1,255 1,282 
1,443 
FY 13 6M 14 9M 14 
15 
(127) 12 
(114)
1,913 
1,517 
(309) 
(159) 
(7) (85) 
(9) (126) 
385 (8-7) 
FY 13 dividend share 
buy-back 
CASHES 
& FRESH 
investment 
in liquid 
assets 
upstream capital 
restructuring 
M&A other 9M 14 
Periodic financial Information I 9M 14 Results I 5 November 2014 47 
Net cash position General Account at EUR 1.5 bn 
Incoming cash partly returned to shareholders, partly invested in business 
 EUR 126 mio invested in acquisition of remaining 49% in Portuguese Non-Life activities 
 EUR 1.4 dividend par share paid out in May 2014 
– paid dividend & holding costs compensated by dividend upstream from operating companies on FY basis 
 EUR 159 mio share buy-back executed in 9M 14, EUR 125 mio from 2013 SBB, EUR 34 mio from 2014 SBB 
– total of EUR 147 mio as per 01/11/2014 
 Around EUR 140 mio of liquid assets with original maturity longer than 1 year are not included in net cash position 
In EUR bn
Periodic financial Information I 6M 14 Results I 6 August 2014 
48 
Status on various legal procedures 
Timing & (financial) outcome remains hard to estimate 2014 expected next steps 
Brussels Commercial Court re Sep/Oct 2008 transactions (Modrikamen) – interim judgement on procedural matters expected – pleadings on the merits in 2015 
February 11 Claim re FRESH hybrid instrument dismissed by Brussels Court 
Sep- Dec 10 Ageas starts legal procedure against Dutch State & ABN AMRO to obtain compensation in return for conversion MCS (Mandatory Convertible Securities) into Ageas’ shares 
Ageas initiator 
Against Ageas 
February 12 
BNP P tender for CASHES & subsequent conversion into Ageas shares – partial settlement of RPN/RPN(I) – call Fortis Bank Tier 1 Debt Securities 
February 12 Utrecht court re communication Q2 2008 in favour of plaintiffs, appeal filed 
March 12 Brussels Commercial Court rules in favour of Ageas in MCS-case, appeal filed 
2011 
2012 
2009... 2010 ... 
December 13 Supreme Court rejects appeal against judgement Ondernemingskamer re mismanagement mainly in favour of plaintiffs 
June 12 Agreement with ABN AMRO to settle legal proceedings concerning FCC & MCS, closing all outstanding disputes with Dutch State 
2013 
June 13 Fine imposed by FSMA, appeal filed 
February 14 Trade & Industry Appeals Tribunal renders final judgment on AFM II in favour of Ageas 
2014 
March 14 T&I A Tribunal rejects appeal in AFM I 
July 14 Amsterdam Court of Appeal judges partly in favour of plaintiffs; appeal filed before Supreme Court
Legal proceedings Managed in interest of shareholders 
Administrative proceedings 
NL: AFM fine imposed 05/02/10 re price sensitive info June 08 
NL: AFM fine imposed 19/08/10 re price sensitive information Sep 07 
Final judgement 04/03/2014; appeal rejected 
Final judgement 14/02/2014 in favour of Ageas 
BE: FSMA re communication in Q2 2008 
Appeal filed before Court of Appeal 
Criminal procedure 
Brussels – several alleged crimes June 2007 – April 2008 
Public prosecutor requests referral of 7 individuals; additional investigation ongoing 
Enterprise Court (Ondernemingskamer) At request of VEB re 2007-2008 
Final judgement 06/12/13 re mismanagement, mainly in favour plaintiffs 
Civil Lawsuits 
A’dam - VEB re alleged miscommunication 2007-08 against Ageas, former directors/executives & banks 
A’dam - Stichting FortisEffect, against Dutch State & Ageas 
Proceedings ongoing 
Appeal judgement 28/07/14 partly in favour of plaintiffs; Supreme appeal filed 
Utrecht - Stichting Investor Claims Against Fortis re alleged miscommunication 2007-08 against Ageas & 2 financial institutions 
Utrecht - 2nd case by Stichting on behalf of certain shareholders for damages from same defendants & certain former directors/executives 
Proceedings ongoing 
Proceedings ongoing; at present unclear whether both actions will be joined 
Arnhem - Mr.Bos, re alleged miscommunication 2007 - 08 
Appeal ongoing before Arnhem Court of Appeal 
Brussels - Modrikamen, re Sep/Oct 2008 transactions 
Brussels & Utrecht – Various lawsuits initiated by shareholders re alleged miscommunication 2007 – 08 
Judgement procedural matters expected; Pleadings merits H1 2015 
Proceedings ongoing 
Deminor: interim judgment procedural matters 28/04/2014 
Financial instruments 
Brussels Court of Appeal - MCS-holders contesting validity of conversion 
Judgment Brussels court 23/03/12 in favour of Ageas; Appeal by certain MCS-holders; no judgment before 2015 
Other litigation 
Brussels/Paris – RBS re alleged indemnity in context of ABN AMRO take- over 
Proceedings before Brussels court & ICC arbitration in Paris initiated in April 2014 
Periodic financial Information I 6M 14 Results I 6 August 2014 
49 
Situation 1 November 2014
Periodic financial Information I 6M 14 Results I 6 August 2014 
50 
Main characteristics Hybrids Leverage optimized at holding level and at AG Insurance 
In EUR mio 
Ageas 
Ageasfinlux 
Fresh 
Ageas Hybrid Financing 
Hybrone 
Fixed-to- Floating Rate Callable 
Fixed Rate Reset Perpetual Subordinated Loans 
Direct issue FBB, 2004 
CASHES 
% 
3m EUR + 135 bps 
5.125% 
5.25% 
6.75% 
4.625% 
3m EUR +200 bps 
Amount outstanding 
1,250 
336 
450 
550 USD 
1,000 
1,110 
ISIN 
XS0147484074 
XS0257650019 
BE6261254013 
BE6251340780 
BE0119806116 
BE0933899800 
Call date 
Undated, strike 315.0 mandatory 472.5 
Jun 16 Step up to 3M Euribor +200 bps 
Jun 24 Step up to 3M Euribor +413 bps 
Mar 19 Step up to 6yr USD swap + 533 bps 
Oct 14 Step up to 3M Euribor+170 bps 
Undated, strike 239.4, mandatory 359.1 
Other 
On lent to AG Insurance 
Subscribed by Ageas & BNP Paribas Fortis 
Public issue 
No stock settlement feature 
Coupon served by FBB, trigger ACSM linked to Ageas dividend 
Market Price (30/09/14) 
66.63 
101.49 
100.00 
108.75 
100.48 
77.06 
;75 
Fortis Bank (now BNP Paribas) 
AG Insurance (Belgium)
Annexes 
Equity / Solvency 
Insurance Activities 
Investment portfolio 
General Account 
General Information
Cancellation bought back shares + new buy back 
Periodic financial Information I 9M 14 Results I 5 November 2014 
52 
Total number of outstanding shares 1% of outstanding shares (2.5 mio) cancelled at AGM 30 April 2014 
Cancellation bought back shares situation 31/12/2013situation 01/11/2014Total Issued Shares233,486,113230,996,192Shares not entitled to dividend and voting right 11,648,17615,230,1841. TREASURY SHARESShare buy-back 2,489,9216,218,429FRESH3,968,2543,968,254Other treasury shares546,097399,5972. CASHES4,643,9044,643,904Shares entitled to dividend and voting rights221,837,937215,766,008
Periodic financial Information I 9M 14 Results I 5 November 2014 53 
Shareholders structure 
Based on number of shares as at 1 November 2014 
Based upon press release 3 November 2014 
Based upon the number of shares mentioned in the notification received 6 May 2013 
Based upon the number of shares mentioned in the notification received 2 June 2014 
Based upon the number of shares mentioned in the notification received 5 August 2014 
Based upon the number of shares mentioned in the notification received 22 July 2013 
Based upon the number of shares mentioned in the notification received 20 August 2012 
Estimate by 
Estimate by 
Ageas 
4.58% 
Ping An 
BlackRock, Inc. 
Schroders 
Franklin Mutual 
Advisers 
Norges Bank Identified retail 
investors 
16% 
Identified 
institutional 
investors 
41% 
Other investors 
19%
Periodic financial Information I 6M 14 Results I 6 August 2014 
54 
Financial calendar 2014 - 2015 
12 February Annual results 2013 
8 May 3M 2015 results 
29 April Ordinary & Extraordinary shareholders’ meeting - Brussels 
6 May Ex date 
6 March Annual report 2013 
8 May Payment 2014 dividend 
5 August 6M 2015 results 
4 November 
9M 2015 results 
6 August 6M 2014 results 
5 November 9M 2014 results
Periodic financial Information I 9M 14 Results I 5 November 2014 
55 
Rating Improved rating for Portuguese entities 
S&PMOODY'SFITCHOperating AG Insurance (Belgium)A- / positiveA2 / stable*A+ / stableentitiesLast change20/12/1322/08/1429/05/13Millenniumbcp Ageas Occidental Vida (Portugal)BB / stableBBB- / positiveLast change16/05/1416/04/14Millenniumbcp Ageas Occidental (Portugal)BBB / stableBBB / positiveLast change31/07/1429/09/14Millenniumbcp Ageas Médis (Portugal)BBB / stableBBB / positiveLast change31/07/1429/09/14Ageas Insurance Co. (Asia)Baa1 / stableA / stableLast change16/01/1326/03/13Muang Thai LifeBBB+ / stableBBB+ / stableLast change29/12/1016/12/10Etiqa Insurance Berhad (Malaysia)A / stableLast change26/09/11Holdingageas SA/NVLong-termBBB- / A-3 Baa3 / P-3 *BBB+ / F2OutlookpositivenegativestableLast change20/12/1322/08/1424/01/14* Ageas has requested in early 2009 that this rating should be withdrawn. Ageas no longer participates in Moody's credit rating process. Ageas does not provide, for purposes of Moody's rating, access to the books, records and other relevant internal documents of these rated entities.
Periodic financial Information I 9M 14 Results I 5 November 2014 
56 
Disclaimer 
Certain of the statements contained herein are statements of future expectations and other forward-looking statements that are based on management's current views and assumptions and involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those expressed or implied in such statements. Future actual results, performance or events may differ materially from those in such statements due to, without limitation, (i) general economic conditions, including in particular economic conditions in Ageas’s core markets, (ii) performance of financial markets, (iii) the frequency and severity of insured loss events, (iv) mortality and morbidity levels and trends, (v) persistency levels, (vi) interest rate levels, (vii) currency exchange rates, (viii) increasing levels of competition, (ix) changes in laws and regulations, including monetary convergence and the Economic and Monetary Union, (x) changes in the policies of central banks and/or foreign governments and (xi) general competitive factors, in each case on a global, regional and/or national basis. In addition, the financial information contained in this presentation, including the pro forma information contained herein, is unaudited and is provided for illustrative purposes only. It does not purport to be indicative of what the actual results of operations or financial condition of Ageas and its subsidiaries would have been had these events occurred or transactions been consummated on or as of the dates indicated, nor does it purport to be indicative of the results of operations or financial condition that may be achieved in the future.
Periodic financial Information I 9M 14 Results I 5 November 2014 
57 
Investor Relations 
Tel: E-mail: Website: 
+ 32 2 557 57 34 ir@ageas.com www.ageas.com 
Investor Relations

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9M results 2014 - Presentation Analysts and institutional investors

  • 1. 9M Periodic Financial Information 2014 RESULTS
  • 2. Strong Q3 in Life & Non-Life Group net result driven by Insurance – Q3 positive on RPN(i) Shareholders equity up to almost EUR 10 bn Insurance net profit of EUR 579 mio (+16%) – Q3 EUR 239 mio Inflow @ 100% of EUR 19.5 bn (+10%) – Q3 EUR 5.7 bn Non-Life Combined ratio at 99.6% (vs.97.0%) – Q3 at 94.8% Life Operating margin at 84 bps (vs.80 bps) – Q3 at 82 bps Life Technical Liabilities at EUR 72.7 bn* (+5% vs. FY 13) Group net profit of EUR 282 mio (-45%) – Q3 EUR 251 mio General Account net result of EUR (297) mio – Q3 EUR 12 mio Shareholders’ equity at EUR 9.9 bn or EUR 44.75 per share - UG/L up to EUR 2.6 bn, EUR 11.28 per share Insurance solvency at 214%, Group solvency at 206% Net cash position General Account at EUR 1.5 bn Main messages Ageas posts strong 9M Insurance results Periodic financial Information I 9M 14 Results I 5 November 2014 1 * Consolidated entities only
  • 3. 12 26 9M 13 9M 14 Other Life Non-Life 3 20 55 63 Q3 13 Q3 14 4.5 4.6 9M 13 9M 14 Life Non-Life 3.8 4.2 1.4 1.5 5.3 5.7 Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 Net result: Q3 supported by cap gains & legal settlement in UK In EUR mio In EUR bn Non-Life combined ratio: recovering from floods & storms, solid Q3 Inflow*: strong growth in Asia & CEU In EUR bn Total Insurance: Headlines Strong 9M results – Excellent Q3 Periodic financial Information I 9M 14 Results I 5 November 2014 2 Life Technical liabilities up both in conso & non conso Operating margin Guaranteed: strong margin in Belgium Operating margin Unit-Linked: lower fee income in Portugal In % avg technical liabilities In % avg technical liabilities 311 442 110 156 174 112 497 579 168 239 13.3 14.8 17.8 19.5 97.0% 99.6% 97.3% 94.8% 0.87% 0.98% 0.85% 0.96% 0.47% 0.20% 0.56% 0.22% * incl. non-consolidated partnerships @ 100% In % NEP 69.2 72.0 72.7 40.9 41.8 50.0 FY 13 6M 14 9M 14 Conso Non-conso 110.1 113.8 122.7
  • 4. 9M 13 9M 14 9M 13 9M 14 Periodic financial Information I 9M 14 Results I 5 November 2014 3 In EUR mio In EUR bn In EUR bn Belgium : Headlines Strong 9M performance, Q3 incl. cap gain on RE transactions In % avg technical liabilities In % avg technical liabilities 39 9M 13 9M 14 Life Non-Life 68 95 19 33 Q3 13 Q3 14 3.0 2.9 1.4 1.5 4.4 4.4 9M 13 9M 14 Life Non-Life 0.9 0.8 0.4 0.4 1.3 1.3 Q3 13 Q3 14 Q3 13 Q3 14 In % NEP Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 97.6% 101.9% 97.9% 94.4% 0.40% 0.51% 0.32% 0.44% 0.84% 0.98% 0.85% 0.98% 190 282 57 247 321 87 * incl. non-consolidated partnerships @ 100% 129 53.2 55.5 56.1 FY 13 6M 14 9M 14 Net result: solid Q3 strong Non-Life & supported by RE (EUR 59 mio) Inflows stable. Trend similar to previous quarters Life Technical liabilities: mostly up on UG/L Operating margin Guaranteed: above target; mainly RE cap gains Non-Life combined ratio: recovering from June hailstorm; excellent Q3 Operating margin Unit-Linked: recovery to 0.32% from a low Q2
  • 5. 9M 13 9M 14 In EUR mio United Kingdom: Headlines Continued strong recovery in Q2 & Q3 Periodic financial Information I 9M 14 Results I 5 November 2014 (2) 2 12 26 77 52 87 80 9M 13 9M 14 Life Other Non-Life Q3 13 Q3 14 96.9% 99.3% 98.0% 96.6% In EUR bn In % NEP In EUR mio 0.1 0.1 1.7 1.7 1.7 1.8 9M 13 9M 14 Life Non-Life 0.0 0.0 0.6 0.6 0.6 0.6 Q3 13 Q3 14 9M 13 9M 14 59 81 Q3 13 Q3 14 181 209 * incl. non-consolidated partnerships @ 100% (0) 1 3 20 26 29 27 48 Q3 13 Q3 14 4 Net result: Legal settlement (EUR 23 mio) helps offset weather impact (EUR 36 mio) Inflows* up 6%, flat excluding FX Non-Life combined ratio: below 100% after solid Q2 & Q3 Other Income: incl. legal settlement
  • 6. Net profit declined due to strengthening reserves in Turkey vs one-off in 9M 13 In EUR mio In EUR bn Excellent Non-Life combined ratio further improved in A&H and Motor 227% Inflows*: strong sales in Luxembourg In EUR bn Continental Europe: Headlines Lower result in Turkey drives net profit CEU down ** Operating margin Guaranteed: lower U/W & investment margin Periodic financial Information I 9M 14 Results I 5 November 2014 5 In % avg technical liabilities Operating margin Unit-Linked: lower fee income in Portugal In % avg technical liabilities 36 35 26 8 63 43 9M 13 9M 14 Life Non-Life 11 7 6 17 5 Q3 13 Q3 14 2.9 3.5 0.8 0.8 3.7 4.3 9M 13 9M 14 Life Non-Life 1.0 1.2 0.2 0.2 1.3 1.5 Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 94.5% 90.7% 92.4% 89.3% 0.89% 0.69% 0.79% 0.46% 0.56% 0.11% 0.64% In % NEP * incl. non-consolidated partnerships @ 100% 13.9 14.2 14.2 15.0 15.9 16.9 28.9 30.1 31.1 FY 13 6M 14 9M 14 Conso Non-conso (0.01%) Life Technical liabilities up 7% driven by Luxembourg
  • 7. 14 12 9M 13 9M 14 Life Non-Life 14 12 9M 13 9M 14 Life Non-Life Net result: business growth & good financial performance In EUR mio In EUR bn Non-Life combined ratio improved reflecting solid underwriting Inflow growth fuelled by China & Thailand Life Technical liabilities up across all entities In EUR bn Asia: Headlines Strong profits supported by new business growth Life Periodic financial Information I 9M 14 Results I 5 November 2014 6 ** In % avg technical liabilities In EUR mio Life operating margin Hong Kong: up on increased investment margin Result non-conso partnerships:new business growth & financial result 7.3 8.4 0.6 0.6 7.9 9.0 9M 13 9M 14 Life Non-Life 1.9 2.1 0.2 2.1 0.2 2.3 Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 94.8% 89.9% 95.9% 91.4% 1.41% 1.73% 1.22% 2.20% 87 123 101 135 79 111 93 123 In % NEP * incl. non-consolidated partnerships @ 100% 30 47 4 4 34 51 Q3 13 Q3 14 31 53 4 4 35 57 Q3 13 Q3 14 2.0 2.1 2.3 25.9 29.6 33.1 27.9 31.7 35.4 FY 13 6M 14 9M 14 Conso Non-conso
  • 8. 9M 13 9M 14 Q3 13 Q3 14 Q3 13 Q3 14 Net result driven by revaluation RPN(i), positive in Q3 In EUR mio Accounting value of remaining legacies General Account: Headlines Impacted by revaluation RPN(i) liability & legal provision Periodic financial Information I 9M 14 Results I 5 November 2014 7 Accounting value put option In EUR mio In EUR mio 9M 13 9M 14 1.9 1.6 1.5 FY 13 6M 14 9M 14 (297) RPN(i): positive in Q3 following lower price CASHES Staff & Operating expenses down Net cash position: decrease driven by distribution to shareholders 13 14 20 16 33 31 9M 13 9M 14 Staff Operating In EUR mio In EUR mio In EUR bn (370) (527) (494) 37 29 30 (130) (130) FY 13 6M 14 9M 14 RPN(i) RPI FortisEffect 5 5 8 5 13 10 Q3 13 Q3 14 (124) (108) 33 1,255 1,282 1,443 FY 13 6M 14 9M 14 15 (127) 12 (114)
  • 9. Strong operational & financial performance in Q3 Shareholders’ equity historically high due to low i-rate environment Diligent execution of share buy-back Conclusions: positive trend continued Periodic financial Information I 9M 14 Results I 5 November 2014 8
  • 10. Annexes Equity / Solvency Insurance Activities Investment portfolio General Account General Information
  • 11. Periodic financial Information I 9M 14 Results I 5 November 2014 10 Key financials Strong third quarter driven by operating & financial results In EUR mio9M 139M 14Q3 13Q3 14Gross inflows17,76719,46610%5,2705,6768% - of which inflows from non-consolidated partnerships9,96311,74818%2,7313,27820% Net result Insurance49757916%16823942% By segment: - Belgium24732130%8712947% - UK8780(8%)294866% - Continental Europe6343(32%)175(68%) - Asia10113534%355762% By type: - Life31144242%11015642% - Non-Life174112(36%)556313% - Other1226119%320579% Net result General Account15(297)-(127)12- Net result Ageas513282(45%)41251511% Earnings per share (in EUR) 2.241.26(44%) FY 139M 14Insurance Solvency207%214% Shareholders' equity8,5259,90016% Net equity per share (in EUR) 37.6544.75Insurance ROE8.3%9.1% Insurance ROE excl.UG/L10.4%11.8%
  • 12. Periodic financial Information I 9M 14 Results I 5 November 2014 11 Shareholders’ equity roll forward Unrealized gains further up to EUR 2.6 bn or EUR 11.28 per share In EUR mio 6,206 6,333 6,750 1,939 1,280 2,590 1,655 912 579 560 1,311 121 275 (297) (308) (157) (63) (72) (13) EUR 37.65 EUR 44.75 9,799 8,525 9,900 FY 12 FY 13 Result Insurance Result Gen Acc Change UG/L Dividend Treasury Shares IAS 19 Reval put option Forex Portugal Non-Life Other 9M 14 Insurance UG/L Insurance UG/L Shareholders’ equity per segment Shareholders’ equity per share FY 13 9M 14 FY 13 9M 14 Belgium 3,676 ► 4,604 Asia 1,592 ► 2,262 UK 1,121 ► 1,298 Insurance 7,613 ► 9,340 Continental Europe 1,224 ► 1,176 General Account 912 ► 560
  • 13. Periodic financial Information I 9M 14 Results I 5 November 2014 12 Tangible net equity High quality capital structure 10/03/2010 I page 12 EUR bnFY 139M 14IFRS Shareholders' Equity8.59.9Unrealised gains real estate 0.60.6Goodwill(0.7)(0.8) VOBA (Value of Business Acquired) (0.3)(0.3) DAC (Deferred Acquisition Cost) (0.9)(0.8) Other(0.4)(0.4) Goodwill, DAC, VOBA related to N-C interests 0.50.425% tax adjustment DAC, VOBA & Other0.30.3IFRS Tangible net equity 7.79.0IFRS Tangible net equity/ IFRS Shareholder's Equity90%91%
  • 14. Periodic financial Information I 9M 14 Results I 5 November 2014 13 Insurance Solvency up on net result & positive currency evolution General Account down on net result & share buy-back 2.5 2.5 0.4 0.5 0.6 0.6 0.6 0.7 4.0 4.2 4.0 4.2 2.0 2.4 0.5 0.6 1.0 0.7 0.7 1.1 4.3 4.8 0.3 (0.3) 4.6 4.5 4.5 4.9 0.9 1.1 1.6 1.3 1.3 1.8 8.3 9.1 8.6 8.8 FY 139M 14 FY 139M 14 FY 139M 14 FY 139M 14 FY 139M 14 FY 139M 14 FY 13 9M 14 Belgium UK CEU Asia Total Ageas General Account RMC Excess Capital RMC Excess Capital RMC Excess Capital RMC Excess Capital RMC Excess Capital Available Capital In EUR bn Solvency ratio 183% 195% 225% 233% 271% 221% 221% 265% 207% 214% 214% 206% * Before exptected 2014 dividends payment *
  • 15. Annexes Equity / Solvency Insurance activities Investment portfolio General Account General Information
  • 16. 12 26 9M 13 9M 14 Other Life Non-Life 3 20 55 63 Q3 13 Q3 14 4.5 4.6 9M 13 9M 14 Life Non-Life 3.8 4.2 1.4 1.5 5.3 5.7 Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 Net result: Q3 supported by cap gains & legal settlement in UK In EUR mio In EUR bn Non-Life combined ratio: recovering from floods & storms, solid Q3 Inflow*: strong growth in Asia & CEU In EUR bn Total Insurance: Headlines Strong 9M results – Excellent Q3 Periodic financial Information I 9M 14 Results I 5 November 2014 15 Life Technical liabilities up both in conso & non conso Operating margin Guaranteed: strong margin in Belgium Operating margin Unit-Linked: lower fee income in Portugal In % avg technical liabilities In % avg technical liabilities 311 442 110 156 174 112 497 579 168 239 13.3 14.8 17.8 19.5 97.0% 99.6% 97.3% 94.8% 0.87% 0.98% 0.85% 0.96% 0.47% 0.20% 0.56% 0.22% * incl. non-consolidated partnerships @ 100% In % NEP 69.2 72.0 72.7 40.9 41.8 50.0 FY 13 6M 14 9M 14 Conso Non-conso 110.1 113.8 122.7
  • 17. Inflow @ 100% Growth driven by China, Thailand & Luxembourg Periodic financial Information I 9M 14 Results I 5 November 2014 16 EUR mio9M 139M 149M 139M 149M 139M 14Belgium75%2,996 2,907 (3%)1,425 1,461 2%4,422 4,368 (1%) United Kingdom79 100 26%1,669 1,746 5%1,748 1,846 6% Consolidated entities79 100 26%1,269 1,333 5%1,348 1,432 6% Non-consolidated JV's400 414 3%400 414 Tesco50%400 414 3%400 414 0%0 0 Continental Europe2,871 3,475 21%800 813 2%3,671 4,288 17% Consolidated entities1,358 1,225 (10%)335 351 5%1,693 1,576 (7%) Portugal51% - 100%1,087 946 (13%)190 201 5%1,278 1,147 (10%) France100%271 279 3%271 279 3% Italy25%144 151 144 151 Non-consolidated JV's1,513 2,250 49%465 462 1,978 2,712 37% Turkey (Aksigorta)36%465 462 465 462 Luxembourg (Cardif Lux Vie)33%1,513 2,250 49%1,513 2,250 49%0Asia7,327 8,363 14%598 600 0%7,926 8,963 13% Consolidated entities341 341 (0%)341 341 (0%) Hong Kong100%341 341 (0%)341 341 (0%) Non-consolidated JV's6,986 8,023 15%598 600 0%7,585 8,623 14% Malaysia31%479 412 (14%)437 430 (2%)917 842 (8%) Thailand31%-15%1,133 1,309 16%161 170 6%1,294 1,479 14% China25%5,287 6,221 18%5,287 6,221 18% India26%87 81 (7%)87 81 (7%) Ageas13,274 14,846 12%4,493 4,620 3%17,767 19,465 10% #DIV/0!############ Consolidated entities4,775 4,573 (4%)3,029 3,145 4%7,804 7,718 (1%) Non-consolidated JV's8,499 10,273 21%1,464 1,475 1%9,963 11,748 18% Life Non-LifeTotal
  • 18. Belgium UK CEU Asia Total Ageas Life Non-Life Life Non-Life Life Non-Life Life Non-Life Life Non-Life Inflow @ Ageas’s part Strong growth in emerging markets, hampered by FX impact In EUR mio Periodic financial Information I 9M 14 Results I 5 November 2014 17 2,247 2,181 79 100 1,330 1,511 2,178 2,443 5,834 6,234 1,069 1,096 1,470 1,540 301 338 159 158 2,999 3,132 (1%) 6% 13% 11% 6% 3,316 3,276 1,549 1,640 1,630 1,849 2,337 2,601 8,833 9,366 9M 139M 149M 139M 149M 139M 149M 139M 149M 139M 14
  • 19. Insurance net result Further up despite negative FX impact, all segments up except UK Belgium UK CEU Asia Total Ageas Life Non-Life Life Non-Life Other Life Non-Life Life Non-Life Life Non-Life Other 12 26 12 26 190 282 (2) 2 36 35 87 123 311 442 57 39 77 52 26 8 14 12 174 112 247 321 87 80 63 43 101 135 497 579 9M 13 9M 14 9M 13 9M 14 9M 13 9M 14 9M 13 9M 14 9M 13 9M 14 In EUR mio Periodic financial Information I 9M 14 Results I 5 November 2014 18
  • 20. EUR mio 9M 13 9M 14 Life 29 114 Non-Life 6 14 Total Belgium 35 127 Life Non-Life 6 4 Other Total UK 6 4 Life 5 6 Non-Life (0) (0) Total CEU 5 6 Life 25 36 Non-Life 3 2 Total Asia 28 38 Life 59 155 Non-Life 15 19 Other Total Ageas 75 175 10/03/2010 I page 19 Overview of net capital gains* on investments Large impact of net capital gains on net result Periodic financial Information I 9M 14 Results I 5 November 2014 19 Large cap gain on a real estate transaction in Q3 on top of cap gains on bonds & equities in H1 Cap gains on equities benefiting from favourable market conditions * Net capital gains include capital gains, impairment & linked changes in profit sharing, net of tax & @ ageas’s part
  • 21. Periodic financial Information I 9M 14 Results I 5 November 2014 20 Insurance Combined ratio Strong Q3 pushes 9M combined ratio below 100% Net earned premium in EUR mio Combined ratio at 99.6% vs. 97.0%  Benefitting from solid underwriting in Q3  Negative impact storms & floods (Q1 UK & Q2 BE) fading out over the year; 3.1% remaining  All major business lines dropped well below 100% - weak performance in Other lines Q3 Combined ratio at 94.8% vs. 97.3% Claims ratio at 64.3% vs. 62.6%  Storms & floods in UK & BE – TPL in BE – Other lines in BE & CEU  CY claims ratio (68.1% vs. 66.2%)  PY claims ratio fairly stable : release of 3.8% (vs. 3.6%) Expense ratio at 35.3% vs. 34.4%  Costs of business development & integration 69.4% 73.2% 69.0% 68.1% 64.3% 62.6% 64.3% 63.4% 59.8% 33.1% 32.8% 31.1% 31.0% 34.0% 34.4% 35.3% 33.9% 35.0% 102.5% 106.0% 100.1% 99.1% 98.3% 97.0% 99.6% 97.3% 94.8% (6.0%) (3.7%) (3.5%) (3.1%) (3.8%) (3.6%) (3.8%) (1.9%) (4.0%) 2009 2010 2011 2012 2013 9M 13 9M 14 Q3 13 Q3 14 claims ratio expense ratio PY claims ratio 2,497 2,858 3,507 4,178 3,749 2,789 2,857 944 978
  • 22. 70.4% 74.3% 71.9% 70.5% 70.0% 68.9% 66.7% 23.6% 24.8% 25.0% 25.5% 25.6% 25.8% 26.8% 94.0% 99.1% 96.9% 96.0% 95.6% 94.7% 93.5% 2009 2010 2011 2012 2013 9M 13 9M 14 79.0% 78.4% 72.0% 73.6% 69.8% 70.1% 69.4% 29.3% 29.0% 25.3% 25.4% 29.3% 29.9% 29.9% 108.3% 107.4% 97.3% 99.0% 99.1% 100.0% 99.3% 2009 2010 2011 2012 2013 9M 13 9M 14 59.4% 75.0% 61.9% 55.6% 51.5% 47.2% 52.6% 43.4% 43.2% 41.5% 41.6% 44.0% 43.9% 44.6% 102.8% 118.2% 103.4% 97.2% 95.5% 91.1% 97.2% 2009 2010 2011 2012 2013 9M 13 9M 14 51.7% 42.9% 67.2% 66.5% 62.4% 59.1% 69.4% 45.8% 41.2% 44.8% 44.9% 45.5% 45.3% 50.3% 97.5% 84.1% 112.0% 111.4% 107.9% 104.4% 119.7% 2009 2010 2011 2012 2013 9M 13 9M 14 Insurance Combined ratio per product line All major business lines dropped well below 100%, despite floods & storms in H1 Motor: excellent Accident & Health: improving claims in UK & CEU Q3 at 95.8%, improving claims Household: impact storms & floods fading out Other: higher claims in BE & CEU; integration costs in UK Periodic financial Information I 9M 14 Results I 5 November 2014 21 NEP 609 714 736 763 813 599 605 NEP NEP 1,012 1,134 1,571 2,058 1,557 1,160 1,200 NEP 673 750 892 1,007 986 735 766 203 261 308 349 394 296 285
  • 23. Insurance Life operating margin per product line Margins in Guaranteed above target, UL staying behind Guaranteed: driven by investment margin Unit-linked: decrease driven by one-offs Hong Kong Average technical liabilities Average technical liabilities  Underwriting margin down in BE & Hong Kong  Expense & other margin decrease related to lower fee income in Portugal  Investment margin including large cap gains in BE & Hong Kong  Underwriting margin impacted by lower risk margin in BE & Hong Kong  Expense margin stable Periodic financial Information I 9M 14 Results I 5 November 2014 22 0.44% 0.41% 0.44% 0.43% 0.43% 0.39% 0.40% 0.37% 0.67% (0.79%) 0.87% 0.83% 0.79% 0.93% 0.81% 0.95% (0.33%) (0.36%) (0.33%)(0.31%)(0.35%)(0.34%) (0.36%)(0.36%) 0.78% (0.74%) 0.99%0.96%0.87% 0.98% 0.85% 0.96% 2010 2011 2012 2013 9M 13 9M 14 Q3 13 Q3 14 0.07% 0.04% 0.11% 0.13% 0.14% 0.11% 0.14% 0.13% 0.01% 0.01% (0.02%) 0.01% 0.27% 0.42% 0.37% 0.18% 0.33% 0.08% 0.42% 0.05% 0.35% 0.45% 0.48% 0.28% 0.47% 0.20% 0.56% 0.22% 2010 2011 2012 2013 9M 13 9M 14 Q3 13 Q3 14 50.4 52.3 54.0 55.5 55.4 56.6 55.4 56.6 20.2 12.4 11.8 12.3 12.3 12.6 12.3 12.6 Expense & Other Investment Underwriting Expense & Other Investment Underwriting In EUR bn
  • 24. 9M 13 9M 14 9M 13 9M 14 Periodic financial Information I 9M 14 Results I 5 November 2014 23 In EUR mio In EUR bn In EUR bn Belgium : Headlines Strong 9M performance, Q3 incl. cap gain on RE transactions In % avg technical liabilities In % avg technical liabilities 39 9M 13 9M 14 Life Non-Life 68 95 19 33 Q3 13 Q3 14 3.0 2.9 1.4 1.5 4.4 4.4 9M 13 9M 14 Life Non-Life 0.9 0.8 0.4 0.4 1.3 1.3 Q3 13 Q3 14 Q3 13 Q3 14 In % NEP Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 97.6% 101.9% 97.9% 94.4% 0.40% 0.51% 0.32% 0.44% 0.84% 0.98% 0.85% 0.98% 190 282 57 247 321 87 * incl. non-consolidated partnerships @ 100% 129 53.2 55.5 56.1 FY 13 6M 14 9M 14 Net result: solid Q3 strong Non-Life & supported by RE (EUR 59 mio) Inflows stable. Trend similar to previous quarters Life Technical liabilities: mostly up on UG/L Operating margin Guaranteed: above target; mainly RE cap gains Non-Life combined ratio: recovering from June hailstorm; excellent Q3 Operating margin Unit-Linked: recovery to 0.32% from a low Q2
  • 25. (3%) Life In EUR mio Non-Life In EUR mio Unit-Linked Guaranteed Other Household Accident & Health Motor Periodic financial Information I 9M 14 Results I 5 November 2014 24 Belgium: Inflow @ 100% Growth in Non-Life fully offset by lower Unit-linked sales +2% Life  Guaranteed interest rate in Individual Life for the second quarter in a row reduced to 1% as from 01/09/14  Inflow in Guaranteed products grew slightly over the first nine months of the year, but fully offset by a drop in unit linked due to low customer appetite. Non-Life  GWP up 2%: increased in both Bank & Broker channels & across all product lines - higher growth compared to peers  Household (+3%): higher volume & tariff increases  Motor (+2%): driven by volume & tariff increases  Other (+8%): mainly driven by tariff increase in Legal Assistance (VAT on lawyer fees since 2013)  Accident & Health (+1%) - Stable 2,562 2,587 434 320 2,996 2,907 9M 13 9M 14 392 394 441 451 461 474 131 142 1,425 1,461 9M 13 9M 14
  • 26. 64.1% 68.7% 64.3% 62.7% 63.2% 60.8% 64.0% 61.5% 56.7% 36.8% 36.4% 36.8% 36.8% 36.7% 36.8% 37.9% 36.4% 37.8% 100.9% 105.1% 101.1% 99.5% 99.9% 97.6% 101.9% 97.9% 94.4% (8.0%) (6.6%) (7.3%) (4.5%) (3.6%) (4.2%) (3.8%) (0.9%) (2.9%) 2009 2010 2011 2012 2013 9M 13 9M 14 Q3 13 Q3 14 claims ratio expense ratio PY claims ratio Periodic financial Information I 9M 14 Results I 5 November 2014 25 Belgium: Combined ratio Excellent Q3; 9M impacted by hailstorms & Third party liability Net earned premium in EUR mio Combined ratio at 101.9% vs. 97.6%  9M negative impact June hailstorm of 3.8%  Weak performance in TPL (both for CY & PY) . Q3 Combined ratio at 94.4% vs. 97.9%  Solid operating results in Household. Combined ratio at 91.8% vs. 93.8%, better CY & PY claims ratio  Motor at 93.6% vs. 95.3%: Excellent Q3, mainly driven by lower CY claims ratio (decrease ≈ 4%)  Other lines at 109.4% vs. 131.7%: weak performance mostly driven by poor results in TPL Claims ratio at 64.0% vs. 60.8%  CY ratio (67.8% vs. 65.0%). Deterioration driven by climatic events & TPL- H1 events  PY ratio (- 3.8% vs. -4.2%), deterioration related to TPL offset by improvements in other branches Expense ratio at 37.9% vs. 36.8% increased slightly mainly in Accident & Health 1,469 1,541 1,601 1,698 1,785 1,323 1,347 451 457
  • 27. 68.5% 71.0% 58.9% 64.7% 64.7% 65.0% 63.2% 36.3% 35.7% 35.3% 35.8% 36.3% 36.4% 37.2% 104.8% 106.7% 94.2% 100.5% 101.0% 101.4% 100.4% 2009 2010 2011 2012 2013 9M 13 9M 14 68.9% 75.8% 73.8% 73.0% 73.7% 69.9% 69.5% 22.6% 21.9% 23.8% 24.0% 23.8% 24.1% 25.7% 91.5% 97.7% 97.6% 97.0% 97.5% 94.0% 95.2% 2009 2010 2011 2012 2013 9M 13 9M 14 44.9% 10.4% 58.2% 65.9% 66.2% 63.7% 87.8% 49.2% 50.9% 49.5% 48.1% 47.2% 47.3% 47.9% 94.1% 61.3% 107.7% 114.0% 113.4% 111.0% 135.7% 2009 2010 2011 2012 2013 9M 13 9M 14 60.5% 75.6% 63.0% 50.5% 51.4% 47.7% 53.0% 47.1% 47.1% 46.9% 46.2% 45.6% 45.6% 46.2% 107.6% 122.7% 109.9% 96.7% 97.0% 93.3% 99.2% 2009 2010 2011 2012 2013 9M 13 9M 14 Belgium: Combined ratio per product line Motor & Household recovering from H1 weather Motor: Improved Accident & Health: few large claims in Workmen’s despite June hailstorms Compensation (Q1), improvement in Q2 & Q3 Household: below 100% despite weather impacts Other: Poor result in TPL due to higher claims NEP NEP NEP Periodic financial Information I 9M 14 Results I 5 November 2014 26 424 451 451 480 507 370 372 465 498 525 540 552 410 419 NEP 453 463 484 530 564 421 430 127 129 142 149 162 121 126
  • 28. 0.03% (0.05%) 0.04% 0.04% 0.05% (0.01%) 0.10% 0.01% 0.64% 0.50% 0.44% 0.38% 0.39% 0.33% 0.40% 0.40% 0.66% 0.45%0.47%0.41% 0.44% 0.32% 0.51% 0.40% 2010 2011 2012 2013 9M 13 9M 14 Q3 13 Q3 14 0.28% 0.32% 0.32% 0.32% 0.35% 0.30% 0.34% 0.26% 0.57% (0.80%) 0.93% 0.88% 0.81% 0.99% 0.83% 1.04% (0.21%) (0.30%) (0.29%)(0.31%)(0.32%)(0.31%) (0.32%)(0.33%) 0.64% (0.78%) 0.96%0.89%0.84% 0.98% 0.85% 0.98% 2010 2011 2012 2013 9M 13 9M 14 Q3 13 Q3 14 Belgium Life operating margin per product line Guaranteed: solid operating margin, above target Unit-linked: drop due to shift towards structured UL Avg techn liabilities Avg techn liabilities Periodic financial Information I 9M 14 Results I 5 November 2014 27  Operating margin recovered to 0.32% from a low 0.27% in H1  Underwriting margin down: products with lower margins due to lower customer appetite for open UL  Average Technical Liabilities increased slightly  Operating result up 20% driven by higher cap gains partly offset by lower underwriting result (high risk result in 9M 13) & investment margin (excl. cap gains)  Operating margin rose to 0.98% driven by cap gains  Investment margin solid @ 0.99% (vs 0.81%)  Average Technical Liabilities up 6% mainly explained by impacts of UG/L & acquisition Fidea (EUR 0.5 bn) 40.7 42.9 44.9 46.4 46.3 47.4 46.3 47.4 6.0 5.6 5.2 5.4 5.4 5.6 5.4 5.6 Expense & Other Investment Underwriting Expense & Other Underwriting In EUR bn
  • 29. 9M 13 9M 14 In EUR mio United Kingdom: Headlines Continued strong recovery in Q2 & Q3 Periodic financial Information I 9M 14 Results I 5 November 2014 (2) 2 12 26 77 52 87 80 9M 13 9M 14 Life Other Non-Life Q3 13 Q3 14 96.9% 99.3% 98.0% 96.6% In EUR bn In % NEP In EUR mio 0.1 0.1 1.7 1.7 1.7 1.8 9M 13 9M 14 Life Non-Life 0.0 0.0 0.6 0.6 0.6 0.6 Q3 13 Q3 14 9M 13 9M 14 59 81 Q3 13 Q3 14 181 209 * incl. non-consolidated partnerships @ 100% (0) 1 3 20 26 29 27 48 Q3 13 Q3 14 28 Net result: Legal settlement (EUR 23 mio) helps offset weather impact (EUR 36 mio) Inflows* up 6%, flat excluding FX Non-Life combined ratio: below 100% after solid Q2 & Q3 Other Income: incl. legal settlement
  • 30. Motor Non-Life Life Other Household Accident & Health Total In EUR mio Non-Life In EUR mio 5% 6% Periodic financial Information I 9M 14 Results I 5 November 2014 29 Life  Up 26%, +21% at constant FX  New business APE up 16%, as new products launched Non-Life (including TU)  Up 5%, flat at constant FX.  Motor up 5%, flat at constant FX, due to volumes increase offset by lower premiums  Household up 2%, but down in GBP as TU continue to maintain pricing discipline.  Accident & Health down 13% due to exit of scheme  Other lines (including Commercial & Special Risks) up 11%. Primarily from growth in special risks. Other Insurance (including Retail)  YTD total income of EUR 209 mio, up 16% including a positive contribution from a legal settlement of EUR 24 mio, United Kingdom: Inflow @ 100% Inflow up 6% but flat at constant FX 66 58 1,090 1,150 362 371 151 168 1,669 1,746 9M 13 9M 14 1,669 1,746 79 100 1,748 1,846 9M 13 9M 14
  • 31. Periodic financial Information I 9M 14 Results I 5 November 2014 30 United Kingdom: Combined ratio Below 100% reflecting excellent Q3 & Q2 offsetting weather in Q1 Net earned premium in EUR mio 834 948 1,524 2,083 1,562 1,168 1,200 393 418 Combined ratio at 99.3% vs. 96.9%  Strong Q3 in Motor & Household leading to Q3 combined ratio of 96.6%  Impact of Q1 storms & floods diminishes Claims ratio at 65.5% vs. 64.2%  Claims ratio Weather impact reduced to 3.1%.  CY ratio (69.2% vs. 67.9%) primarily due to adverse weather in Q1  PY ratio: (release of 3.7% vs. 3.2%) broadly in line with 9M 13 Expense ratio at 33.8% vs. 32.7%  Increased expense ratio due to higher commissions arising from greater business through MGAs & DAs  Integration costs recorded in Other 80.4% 81.5% 74.6% 73.3% 65.6% 64.2% 65.5% 65.7% 63.2% 27.7% 28.0% 25.3% 26.5% 32.2% 32.7% 33.8% 32.3% 33.4% 108.1%109.5% 99.9% 99.8% 97.8% 96.9% 99.3% 98.0% 96.6% (3.5%) (1.1%) 0.1% (2.1%) (4.0%) (3.2%) (3.7%) (2.9%) (5.4%) 2009 2010 2011 2012 2013 9M 13 9M 14 Q3 13 Q3 14 claims ratio expense ratio PY claims ratio
  • 32. 83.5% 97.9% 87.7% 78.1% 76.2% 78.1% 66.3% 26.2% 24.0% 23.2% 28.2% 34.3% 34.3% 37.2% 109.7% 121.9% 110.9% 106.3% 110.5% 112.4% 103.5% 2009 2010 2011 2012 2013 9M 13 9M 14 88.9% 82.9% 79.2% 77.2% 71.9% 72.8% 73.9% 22.8% 23.3% 19.5% 21.3% 25.0% 26.1% 25.5% 111.7% 106.2% 98.7% 98.5% 96.9% 98.9% 99.4% 2009 2010 2011 2012 2013 9M 13 9M 14 61.2% 77.4% 61.4% 62.3% 51.4% 44.1% 51.9% 38.0% 38.2% 35.3% 36.7% 42.4% 42.1% 43.2% 99.2% 115.6% 96.7% 99.0% 93.8% 86.2% 95.1% 2009 2010 2011 2012 2013 9M 13 9M 14 66.0% 75.1% 71.6% 67.7% 59.7% 57.4% 51.8% 38.1% 30.4% 39.3% 42.1% 44.5% 43.9% 53.8% 104.1% 105.5% 110.9% 109.8% 104.2% 101.3% 105.6% 2009 2010 2011 2012 2013 9M 13 9M 14 United Kingdom: Combined ratio per product line Weather impact on loss ratio diluted by strong underlying results Periodic financial Information I 9M 14 Results I 5 November 2014 31 53 58 65 57 79 59 55 524 532 949 1,420 907 676 709 187 248 366 434 374 279 299 69 110 143 173 202 153 136 NEP NEP NEP NEP not restated  not restated  not restated  not restated  Accident & Health: Cleansing the book has improved Motor: broadly in line with 9M 13 loss ratio Household: adverse weather impact Q1 Other: expense ratio impacted by integration costs
  • 33. Net profit declined due to strengthening reserves in Turkey vs one-off in 9M 13 In EUR mio In EUR bn Excellent Non-Life combined ratio further improved in all lines except Other 227% Inflows*: strong sales in Luxembourg In EUR bn Continental Europe: Headlines Lower result in Turkey drives net profit CEU down ** Operating margin Guaranteed: lower U/W & investment margin Periodic financial Information I 9M 14 Results I 5 November 2014 32 In % avg technical liabilities Operating margin Unit-Linked: lower fee income in Portugal In % avg technical liabilities 36 35 26 8 63 43 9M 13 9M 14 Life Non-Life 11 7 6 (2) 17 5 Q3 13 Q3 14 2.9 3.5 0.8 0.8 3.7 4.3 9M 13 9M 14 Life Non-Life 1.0 1.2 0.2 0.2 1.3 1.5 Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 94.5% 90.7% 92.4% 89.3% 0.89% 0.69% 0.79% 0.46% 0.56% 0.11% 0.64% In % NEP * incl. non-consolidated partnerships @ 100% 13.9 14.2 14.2 15.0 15.9 16.9 28.9 30.1 31.1 FY 13 6M 14 9M 14 Conso Non-conso (0.01%) Life Technical liabilities up 7% driven by Luxembourg
  • 34. Accident & Health Motor Unit-Linked Guaranteed +21% Other Household Life In EUR mio Non-Life In EUR mio Continental Europe: Inflow @ 100% Growth driven by Luxembourg +1% Periodic financial Information I 9M 14 Results I 5 November 2014 33 Life Consolidated inflow down 10% Portugal: -13% as higher volumes in saving products could not compensate the slow down in UL sales (still 43% of total inflow) France: +3% vs. 9M 13 thanks to broker network sales Luxembourg +49%, inflows climbed thanks to large Wealth business contracts concluded in Italy Technical liabilities End of period technical liabilities: up 7% Non-Life GWP consolidated entities up 5% Portugal +5% outperforming local markets in A&H & growing in Fire & Motor Italy +5%, better commercial performance in bank channel in all product lines, particularly Household & Consumer protection business Turkey (Aksigorta) nearly flat, up 18% at constant FX: regaining momentum in Motor despite intense competition A&H and Motor remain the major business lines in the portfolio 1,333 2,210 1,538 1,265 2,871 3,475 9M 13 9M 14 242 247 286 273 144 148 129 145 801 813 9M 13 9M 14
  • 35. Periodic financial Information I 9M 14 Results I 5 November 2014 34 Continental Europe: Combined ratio Substantially better than group target Net earned premium in EUR mio * Scope: only consolidated companies: 2009 Portugal; as from 2010 Portugal & Italy 62.4% 71.0% 66.4% 63.6% 63.7% 65.0% 61.3% 62.4% 59.9% 27.6% 30.3% 30.3% 29.8% 30.0% 29.5% 29.4% 30.0% 29.4% 90.0% 101.3% 96.7% 93.4% 93.7% 94.5% 90.7% 92.4% 89.3% (1.3%) 1.9% (2.0%) (2.5%) (4.0%) (2.4%) (3.9%) (2.5%) (2.9%) 2009 2010 2011 2012 2013 9M 13 9M 14 Q3 13 Q3 14 claims ratio expense ratio PY claims ratio 194 369 382 397 403 299 310 100 103 Combined ratio at 90.7% vs. 94.5%  Combined ratio further improved vs. last year mainly due to improved ratio’s in A&H, Motor & Household  Combined ratio Turkey increased to due to strengthening reserves for bodily injury claims (EUR 10 mio) driven by observed increases in severity & frequency Q3 Combined ratio at 89.3% vs. 92.4%  Improving in all product lines except Other, both in Italy & Portugal Claims ratio at 61.3% vs. 65.0%  Improvement mainly in Motor & Household  PY ratio: 3.9% release vs. 2.4% driven by positive reserve developments notably in Motor Expense ratio at 29.4% vs. 29.5%  Expense ratio in line with last year
  • 36. 70.2% 64.2% 63.5% 63.3% 59.7% 63.5% 61.0% 25.7% 31.6% 27.8% 28.2% 26.6% 26.3% 25.9% 95.9% 95.8% 91.3% 91.5% 86.3% 89.8% 86.9% 2009 2010 2011 2012 2013 9M 13 9M 14 65.3% 90.5% 71.8% 69.8% 79.3% 73.9% 62.2% 36.7% 27.0% 29.2% 28.1% 29.2% 28.3% 29.3% 102.0% 117.5% 101.0% 97.9% 108.5% 102.2% 91.5% 2009 2010 2011 2012 2013 9M 13 9M 14 34.9% 53.5% 53.7% 51.8% 53.5% 65.3% 53.7% 22.9% 27.7% 34.2% 33.5% 38.8% 38.5% 57.8% 37.6% 81.2% 87.9% 85.3% 92.3% 103.8% 91.3% 2009 2010 2011 2012 2013 9M 13 9M 14 33.8% 73.3% 94.5% 62.8% 59.6% 45.4% 73.3% 58.6% 39.0% 50.0% 43.3% 43.7% 44.4% 42.4% 92.4% 112.3% 144.5% 106.1% 103.3% 89.8% 115.7% 2009 2010 2011 2012 2013 9M 13 9M 14 Continental Europe: Combined ratio per product line Improving in all product lines except other Accident & Health: continued excellent claims Motor: improved claims ratios in both Italy & Portugal Household: lower weather impact in Portugal Other: increase in claims Periodic financial Information I 9M 14 Results I 5 November 2014 35 132 205 220 226 227 169 178 23 104 97 99 99 73 72 33 39 42 44 48 35 37 7 21 23 28 29 22 23 NEP NEP NEP NEP
  • 37. Continental Europe Life operating margin per product line Guaranteed: better underwriting offset by lower investment margin Unit-linked: decreasing expense & other margin Avg techn liabilities Avg techn liabilities Periodic financial Information I 9M 14 Results I 5 November 2014 36 1.25% 1.00% 1.18% 1.06% 0.91% 0.94% 0.89% 1.07% 0.84% (0.75%) 0.69% 0.68% 0.83% 0.63% 0.80% 0.41% (0.93%) (1.08%) (0.85%)(0.83%)(0.85%)(0.88%) (0.93%)(1.02%) 1.16% (0.83%) 1.02% 0.91%0.89% 0.69% 0.79% 0.46% 2010 2011 2012 2013 9M 13 9M 14 Q3 13 Q3 14 0.01% 0.02% 0.02% 0.01% 0.01% 0.01% 0.01% 0.01% 0.18% 0.55% 0.41% 0.51% 0.54% 0.11% 0.62% (0.03%) 0.20% 0.56% 0.44% 0.47% 0.56% 0.11% 0.64% (0.01%) 2010 2011 2012 2013 9M 13 9M 14 Q3 13 Q3 14 8.7 8.3 7.8 7.6 7.7 7.6 7.7 7.6 13.9 6.4 6.1 6.3 6.3 6.2 6.3 6.2  Investment margin below last year due to impairments  Higher underwriting margin YTD thanks to strong technical performance in traditional business  Expenses & other margin in line  Decrease expense & other margin related to lower fee income in the old Portuguese book Expense & Other Investment Underwriting Expense & Other Investment Underwriting In EUR bn
  • 38. 14 12 9M 13 9M 14 Life Non-Life 14 12 9M 13 9M 14 Life Non-Life Net result: business growth, Q3 mainly driven by China In EUR mio In EUR bn Non-Life combined ratio improved reflecting solid underwriting Inflow growth fuelled by China & Thailand Life Technical liabilities up across all entities In EUR bn Asia: Headlines Strong profits supported by new business growth Life Periodic financial Information I 9M 14 Results I 5 November 2014 37 ** In % avg technical liabilities In EUR mio Life operating margin Hong Kong: up on increased investment margin Result non-conso partnerships:new business growth 7.3 8.4 0.6 0.6 7.9 9.0 9M 13 9M 14 Life Non-Life 1.9 2.1 0.2 2.1 0.2 2.3 Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 9M 13 9M 14 Q3 13 Q3 14 94.8% 89.9% 95.9% 91.4% 1.41% 1.73% 1.23% 2.20% 87 123 101 135 79 111 93 123 In % NEP * incl. non-consolidated partnerships @ 100% 30 47 4 4 34 51 Q3 13 Q3 14 31 53 4 4 35 57 Q3 13 Q3 14 2.0 2.1 2.3 25.9 29.6 33.1 27.9 31.7 35.4 FY 13 6M 14 9M 14 Conso Non-conso
  • 39. 257 266 79 77 54 58 208 199 598 600 9M 13 9M 14 7,090 8,126 237 237 7,327 8,363 9M 13 9M 14 +14% Fire Motor Guaranteed Life Non-Life In EUR mio In EUR mio Unit-Linked Asia: Inflow @ 100% Strong growth new business, boosted by sales campaigns & channel development Accident & Health Other Periodic financial Information I 9M 14 Results I 5 November 2014 38 Life Hong Kong, +3% in local currency, New business impacted by new regulations on sales investment linked products China, +18%, New business up 12% after successful campaigns; agency new business up 19% thanks to expansion agency force & successful sales campaigns; from Q2 on more focus on regular premium (+33%) Malaysia, -14%, New business premiums down following transition in distribution strategy of both bank & agency channel from single premium sales towards more sustainable regular premium (up 28%) Thailand, +16% (+27% at constant FX), New business premiums up 20%; strong performance in both bank & the agency channel India, -7%, Inflow down due to negative FX impact Technical liabilities – end-of-period Hong Kong : EUR 2.3 bn, up 19% Including non-consolidated JVs @ 100%: EUR 35.4bn, up 27% Non-Life Malaysia, -2% (+5% at constant FX), Growth in all business lines except in Marine, Aviation & Transport Thailand, +6% (+16 at constant FX) with Motor as main contributor
  • 40. Hong Kong Life operating margin per product line Increased investment result Guaranteed: improving expense & investment margin Unit-linked: pressure on margin from new business growth Periodic financial Information I 9M 14 Results I 5 November 2014 39 Avg techn liabilities Avg techn liabilities  Underwriting margin deteriorated due to lower persistency  Expense & Other margin benefiting from higher fee income & economies of scale  Underwriting margin slightly decreased due to worse claims experience by better surrenders & reinsurance margin  Investment margin improved following higher realised capital gains  Expense & Other margin: lower recruitment & acquisition costs (0.15%) (0.71%) (0.15%) (0.32%)(0.55%)(0.61%) (0.53%) (0.93%) 3.62% (0.57%) (0.11%) 0.27% 0.03% 0.42% 0.06% 0.93% 1.30% 3.52% 2.52% 4.19% 2.65% 2.76% 2.16% 3.04% 4.77% 2.24% 2.26% 4.14% 2.13% 2.57% 1.63% 2.92% 2010 2011 2012 2013 9M 13 9M 14 Q3 13 Q3 14 1.0 1.1 1.3 1.3 1.3 1.4 1.3 1.4 3.11% 1.75% 2.13% 2.15% 2.27% 1.94% 1.79% 2.08% 0.21% 0.14% (2.40%) (3.21%) (0.95%) (5.01%) (2.52%) (2.04%) (1.65%)(2.03%) 0.70% (1.47%) 1.18% (2.86%) (0.25%) 0.11% 0.28% 0.79% 2010 2011 2012 2013 9M 13 9M 14 Q3 13 Q3 14 0.3 0.4 0.5 0.6 0.6 0.7 0.6 0.7 Expense & Other Investment Underwriting Expense & Other Investment Underwriting In EUR bn
  • 41. Annexes Equity / Solvency Insurance Activities Investment portfolio General Account General Information
  • 42. Periodic financial Information I 9M 14 Results I 5 November 2014 41 In EUR bn * All assets at fair value except the ‘Held to Maturity’ assets; loans & real estate which are valued at amortized costs Treasury bills 0.2 Sovereign bonds 34.3 Sovereign bonds 36.6 Corporate bonds 23.8 Corporate bonds 25.9 Structured 0.4 Structured Loans 5.8 0.4 Equities 3.2 Loans 6.0 Equities 3.5 Real Estate 4.6 Real Estate 4.7 Cash 2.2 Cash 2.3 74.3 79.6 FY 13 9M 14 Asset mix  Asset mix stable  Increased market value in bonds because of lower interest rates & spreads  Assets UK Protect (EUR 0.6 bn) taken out of investment portfolio & accounted as Held for Sale Gross unrealized gains/losses on Available for Sale  Total portfolio: up to EUR 8.8 bn (EUR 4.0 bn FY 13), driven by UG/L on fixed income  Fixed income: at EUR 7.3 bn (EUR 3.5 bn FY 13) Sovereigns at EUR 5.2 bn (vs. EUR 2.3 bn) Corporates at EUR 2.1 bn (vs. EUR 1.2 bn)  Equities: stable at EUR 0.5 bn Gross UG/L on Real Estate: stable at EUR 1.3 bn (EUR 1.3 bn FY 13) notwithstanding some important realized capital gains; - not reflected in shareholders’ equity EUR 1.9 bn unrealized gains/losses on Held to Maturity - not reflected in shareholders’ equity Investment portfolio Unrealized gains fixed income up because of lower interest rates & spreads
  • 43. Belgium 18.4 Belgium 18.8 France 5.1 France 5.9 3.4 4.1 Austria 2.6 1.1 Austria 2.8 1.2 0.7 Others 3.0 0.5 Others 3.3 34.3 36.6 FY 13 9M 14 In EUR bn Sovereign bond portfolio* Sovereign & Corporate bond portfolio Value fixed income portfolio impacted by evolution unrealized gains Periodic financial Information I 9M 14 Results I 5 November 2014 42 Corporate bond portfolio* Banking 5.3 Banking 5.1 Other financials 1.7 Other financials 1.8 Non Financials 10.1 Non Financials 12.3 Government related 6.7 Government related 6.7 23.8 25.9 FY 13 9M 14 * All assets at fair value except the ‘Held to Maturity’ assets; loans & real estate which are valued at amortized costs The Netherlands The Netherlands Germany Germany Southern Europe Southern Europe  Gross UG/L at EUR 5.2 bn (vs. EUR 2.3 bn)  94% investment grade; 87% rated A or higher  Allocation to Belgium @ amortized cost down EUR 0.8 bn due to redemption & sales  Maturity sovereign bond portfolio unchanged & close to maturity liabilities , limited interest rate sensitivity  Gross UG/L at EUR 2.1 bn (vs. EUR 1.2 bn)  Priority to investment grade industrials has led to increased share within corporate bond portfolio of 48% (vs. 42% FY 13)  Credit quality remains very good with 95% investment grade; 68% rated A or higher
  • 44. In EUR bn Loan portfolio (customers + banks)* Loan & Equity portfolio More loans with guarantee Loans to banks 1.6 Loans to banks 1.1 RE 0.2 RE 0.2 Infrastructure 0.1 Infrastructure 0.1 Mortgages 1.5 Mortgages 1.5 Other 2.4 Other 3.1 5.8 6.0 FY 13 9M 14  Increase in other: long term lending to social housing agencies in Belgium benefiting from explicit guarantee by the region & Dutch municipalities a or government-guaranteed agencies Periodic financial Information I 9M 14 Results I 5 November 2014 43 Equity portfolio*  Gross UG/L stable at EUR 0.5 bn Equities 1.7 Equities 2.0 Equity funds 0.1 Equity funds 0.2 RE funds 0.7 RE funds 0.7 Mixed funds & others 0.7 Mixed funds & others 0.6 3.2 3.5 FY 13 9M 14 * All assets at fair value except the ‘Held to Maturity’ assets; loans & real estate which are valued at amortized costs
  • 45. Periodic financial Information I 9M 14 Results I 5 November 2014 44 Real estate portfolio UG/L stable notwithstanding realized cap gains 10/03/2010  Gross UG/L stable at EUR 1.3 bn (not reflected in shareholders’ equity but contributing to available capital for solvency calculation)  In PR 18/07/2014 AG Real Estate announced sale of 39% stake in Interparking for EUR 376 mio – car parks in asset mix will go down to 15% (vs.25%) – no P&L impact – shareholders’ equity up ≈ EUR 120 mio Investment Offices 1.5 Investment Offices 1.6 Car Parks 1.0 Car Parks 1.0 Investment Retail 1.4 Investment Retail 1.4 0.4 0.3 0.3 0.4 4.6 4.7 FY 13 9M 14 In EUR bn Real Estate portfolio* * All assets at fair value except the ‘Held to Maturity’ assets, loans & real estate which are valued at amortized costs Investment Warehouses RE Development Investment Warehouses RE Development
  • 46. Annexes Equity / Solvency Insurance Activities Investment portfolio General Account General Information
  • 47. 9M 13 9M 14 Q3 13 Q3 14 Q3 13 Q3 14 Net result driven by revaluation RPN(i), positive in Q3 In EUR mio Accounting value of remaining legacies General Account: Headlines Impacted by revaluation RPN(i) liability & legal provision Periodic financial Information I 9M 14 Results I 5 November 2014 46 Accounting value put option In EUR mio In EUR mio 9M 13 9M 14 1.9 1.6 1.5 FY 13 6M 14 9M 14 (297) RPN(i): positive in Q3 following lower price CASHES Staff & Operating expenses down Net cash position: decrease driven by distribution to shareholders 13 14 20 16 33 31 9M 13 9M 14 Staff Operating In EUR mio In EUR mio In EUR bn (370) (527) (494) 37 29 30 (130) (130) FY 13 6M 14 9M 14 RPN(i) RPI FortisEffect 5 5 8 5 13 10 Q3 13 Q3 14 (124) (108) 33 1,255 1,282 1,443 FY 13 6M 14 9M 14 15 (127) 12 (114)
  • 48. 1,913 1,517 (309) (159) (7) (85) (9) (126) 385 (8-7) FY 13 dividend share buy-back CASHES & FRESH investment in liquid assets upstream capital restructuring M&A other 9M 14 Periodic financial Information I 9M 14 Results I 5 November 2014 47 Net cash position General Account at EUR 1.5 bn Incoming cash partly returned to shareholders, partly invested in business  EUR 126 mio invested in acquisition of remaining 49% in Portuguese Non-Life activities  EUR 1.4 dividend par share paid out in May 2014 – paid dividend & holding costs compensated by dividend upstream from operating companies on FY basis  EUR 159 mio share buy-back executed in 9M 14, EUR 125 mio from 2013 SBB, EUR 34 mio from 2014 SBB – total of EUR 147 mio as per 01/11/2014  Around EUR 140 mio of liquid assets with original maturity longer than 1 year are not included in net cash position In EUR bn
  • 49. Periodic financial Information I 6M 14 Results I 6 August 2014 48 Status on various legal procedures Timing & (financial) outcome remains hard to estimate 2014 expected next steps Brussels Commercial Court re Sep/Oct 2008 transactions (Modrikamen) – interim judgement on procedural matters expected – pleadings on the merits in 2015 February 11 Claim re FRESH hybrid instrument dismissed by Brussels Court Sep- Dec 10 Ageas starts legal procedure against Dutch State & ABN AMRO to obtain compensation in return for conversion MCS (Mandatory Convertible Securities) into Ageas’ shares Ageas initiator Against Ageas February 12 BNP P tender for CASHES & subsequent conversion into Ageas shares – partial settlement of RPN/RPN(I) – call Fortis Bank Tier 1 Debt Securities February 12 Utrecht court re communication Q2 2008 in favour of plaintiffs, appeal filed March 12 Brussels Commercial Court rules in favour of Ageas in MCS-case, appeal filed 2011 2012 2009... 2010 ... December 13 Supreme Court rejects appeal against judgement Ondernemingskamer re mismanagement mainly in favour of plaintiffs June 12 Agreement with ABN AMRO to settle legal proceedings concerning FCC & MCS, closing all outstanding disputes with Dutch State 2013 June 13 Fine imposed by FSMA, appeal filed February 14 Trade & Industry Appeals Tribunal renders final judgment on AFM II in favour of Ageas 2014 March 14 T&I A Tribunal rejects appeal in AFM I July 14 Amsterdam Court of Appeal judges partly in favour of plaintiffs; appeal filed before Supreme Court
  • 50. Legal proceedings Managed in interest of shareholders Administrative proceedings NL: AFM fine imposed 05/02/10 re price sensitive info June 08 NL: AFM fine imposed 19/08/10 re price sensitive information Sep 07 Final judgement 04/03/2014; appeal rejected Final judgement 14/02/2014 in favour of Ageas BE: FSMA re communication in Q2 2008 Appeal filed before Court of Appeal Criminal procedure Brussels – several alleged crimes June 2007 – April 2008 Public prosecutor requests referral of 7 individuals; additional investigation ongoing Enterprise Court (Ondernemingskamer) At request of VEB re 2007-2008 Final judgement 06/12/13 re mismanagement, mainly in favour plaintiffs Civil Lawsuits A’dam - VEB re alleged miscommunication 2007-08 against Ageas, former directors/executives & banks A’dam - Stichting FortisEffect, against Dutch State & Ageas Proceedings ongoing Appeal judgement 28/07/14 partly in favour of plaintiffs; Supreme appeal filed Utrecht - Stichting Investor Claims Against Fortis re alleged miscommunication 2007-08 against Ageas & 2 financial institutions Utrecht - 2nd case by Stichting on behalf of certain shareholders for damages from same defendants & certain former directors/executives Proceedings ongoing Proceedings ongoing; at present unclear whether both actions will be joined Arnhem - Mr.Bos, re alleged miscommunication 2007 - 08 Appeal ongoing before Arnhem Court of Appeal Brussels - Modrikamen, re Sep/Oct 2008 transactions Brussels & Utrecht – Various lawsuits initiated by shareholders re alleged miscommunication 2007 – 08 Judgement procedural matters expected; Pleadings merits H1 2015 Proceedings ongoing Deminor: interim judgment procedural matters 28/04/2014 Financial instruments Brussels Court of Appeal - MCS-holders contesting validity of conversion Judgment Brussels court 23/03/12 in favour of Ageas; Appeal by certain MCS-holders; no judgment before 2015 Other litigation Brussels/Paris – RBS re alleged indemnity in context of ABN AMRO take- over Proceedings before Brussels court & ICC arbitration in Paris initiated in April 2014 Periodic financial Information I 6M 14 Results I 6 August 2014 49 Situation 1 November 2014
  • 51. Periodic financial Information I 6M 14 Results I 6 August 2014 50 Main characteristics Hybrids Leverage optimized at holding level and at AG Insurance In EUR mio Ageas Ageasfinlux Fresh Ageas Hybrid Financing Hybrone Fixed-to- Floating Rate Callable Fixed Rate Reset Perpetual Subordinated Loans Direct issue FBB, 2004 CASHES % 3m EUR + 135 bps 5.125% 5.25% 6.75% 4.625% 3m EUR +200 bps Amount outstanding 1,250 336 450 550 USD 1,000 1,110 ISIN XS0147484074 XS0257650019 BE6261254013 BE6251340780 BE0119806116 BE0933899800 Call date Undated, strike 315.0 mandatory 472.5 Jun 16 Step up to 3M Euribor +200 bps Jun 24 Step up to 3M Euribor +413 bps Mar 19 Step up to 6yr USD swap + 533 bps Oct 14 Step up to 3M Euribor+170 bps Undated, strike 239.4, mandatory 359.1 Other On lent to AG Insurance Subscribed by Ageas & BNP Paribas Fortis Public issue No stock settlement feature Coupon served by FBB, trigger ACSM linked to Ageas dividend Market Price (30/09/14) 66.63 101.49 100.00 108.75 100.48 77.06 ;75 Fortis Bank (now BNP Paribas) AG Insurance (Belgium)
  • 52. Annexes Equity / Solvency Insurance Activities Investment portfolio General Account General Information
  • 53. Cancellation bought back shares + new buy back Periodic financial Information I 9M 14 Results I 5 November 2014 52 Total number of outstanding shares 1% of outstanding shares (2.5 mio) cancelled at AGM 30 April 2014 Cancellation bought back shares situation 31/12/2013situation 01/11/2014Total Issued Shares233,486,113230,996,192Shares not entitled to dividend and voting right 11,648,17615,230,1841. TREASURY SHARESShare buy-back 2,489,9216,218,429FRESH3,968,2543,968,254Other treasury shares546,097399,5972. CASHES4,643,9044,643,904Shares entitled to dividend and voting rights221,837,937215,766,008
  • 54. Periodic financial Information I 9M 14 Results I 5 November 2014 53 Shareholders structure Based on number of shares as at 1 November 2014 Based upon press release 3 November 2014 Based upon the number of shares mentioned in the notification received 6 May 2013 Based upon the number of shares mentioned in the notification received 2 June 2014 Based upon the number of shares mentioned in the notification received 5 August 2014 Based upon the number of shares mentioned in the notification received 22 July 2013 Based upon the number of shares mentioned in the notification received 20 August 2012 Estimate by Estimate by Ageas 4.58% Ping An BlackRock, Inc. Schroders Franklin Mutual Advisers Norges Bank Identified retail investors 16% Identified institutional investors 41% Other investors 19%
  • 55. Periodic financial Information I 6M 14 Results I 6 August 2014 54 Financial calendar 2014 - 2015 12 February Annual results 2013 8 May 3M 2015 results 29 April Ordinary & Extraordinary shareholders’ meeting - Brussels 6 May Ex date 6 March Annual report 2013 8 May Payment 2014 dividend 5 August 6M 2015 results 4 November 9M 2015 results 6 August 6M 2014 results 5 November 9M 2014 results
  • 56. Periodic financial Information I 9M 14 Results I 5 November 2014 55 Rating Improved rating for Portuguese entities S&PMOODY'SFITCHOperating AG Insurance (Belgium)A- / positiveA2 / stable*A+ / stableentitiesLast change20/12/1322/08/1429/05/13Millenniumbcp Ageas Occidental Vida (Portugal)BB / stableBBB- / positiveLast change16/05/1416/04/14Millenniumbcp Ageas Occidental (Portugal)BBB / stableBBB / positiveLast change31/07/1429/09/14Millenniumbcp Ageas Médis (Portugal)BBB / stableBBB / positiveLast change31/07/1429/09/14Ageas Insurance Co. (Asia)Baa1 / stableA / stableLast change16/01/1326/03/13Muang Thai LifeBBB+ / stableBBB+ / stableLast change29/12/1016/12/10Etiqa Insurance Berhad (Malaysia)A / stableLast change26/09/11Holdingageas SA/NVLong-termBBB- / A-3 Baa3 / P-3 *BBB+ / F2OutlookpositivenegativestableLast change20/12/1322/08/1424/01/14* Ageas has requested in early 2009 that this rating should be withdrawn. Ageas no longer participates in Moody's credit rating process. Ageas does not provide, for purposes of Moody's rating, access to the books, records and other relevant internal documents of these rated entities.
  • 57. Periodic financial Information I 9M 14 Results I 5 November 2014 56 Disclaimer Certain of the statements contained herein are statements of future expectations and other forward-looking statements that are based on management's current views and assumptions and involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those expressed or implied in such statements. Future actual results, performance or events may differ materially from those in such statements due to, without limitation, (i) general economic conditions, including in particular economic conditions in Ageas’s core markets, (ii) performance of financial markets, (iii) the frequency and severity of insured loss events, (iv) mortality and morbidity levels and trends, (v) persistency levels, (vi) interest rate levels, (vii) currency exchange rates, (viii) increasing levels of competition, (ix) changes in laws and regulations, including monetary convergence and the Economic and Monetary Union, (x) changes in the policies of central banks and/or foreign governments and (xi) general competitive factors, in each case on a global, regional and/or national basis. In addition, the financial information contained in this presentation, including the pro forma information contained herein, is unaudited and is provided for illustrative purposes only. It does not purport to be indicative of what the actual results of operations or financial condition of Ageas and its subsidiaries would have been had these events occurred or transactions been consummated on or as of the dates indicated, nor does it purport to be indicative of the results of operations or financial condition that may be achieved in the future.
  • 58. Periodic financial Information I 9M 14 Results I 5 November 2014 57 Investor Relations Tel: E-mail: Website: + 32 2 557 57 34 ir@ageas.com www.ageas.com Investor Relations