1. Curriculum Vitae of Aeysha Abrahams
Personal Details
Name Aeysha Abrahams
Contact Details Work : 021 596 8913
Home: NA
Cell : 0743033963
ID Number 8309070316085
Location Western Cape, South Africa
Education and Training
Year Matriculated 2001
Last School Attended Queens Park High School
Year Course Institution
2001 NQF level 2 Services Seta
2002 NQF level 4 Services Seta
2002 Call center Qualification Services Seta
2002 Coachingand development The DialogueGroup
2011 Management with Intent CBM
2015 Excel Intermediate Apsol Training

2. SkillsMatrix
1.
Had appropriate
training only
2.
Limited practical
experience
3.
Solid practical
experience
4.
Well-versed, extensive
experience
5.
Expert, extensive
experience
Type of Experience Experience in years Skill level
Financial Management
 Budgeting
 Actuals
 Forecasting
 Reporting
8 3
Leadership and people management
 Coachingand mentoring
 Performance management
10 4
Systemic thinkingand management principles
 Understandingcauseand effect
 Identifyingimprovement interventions
 Deep collaboration with delivery teams and
customers
8 3
Communication skills
 Written
 Verbal
 Presentation skills
7 3
ConflictManagement within the HR arena
 Understandinggroup dynamics
 Buildingteam work
 Leveraging Group/team value
10 4
Operational Management (Processes and Procedures)
 Partof roll outand implementations project for
both Vicki and Geneses Dialler systems
2.5 4
 Project Management and execution
 Start-up of cold callingteams within outbound
spacefrom rolloutto implantation phase
 Implemented and executed Incubation program
within connect call centre
2 4
Career History
Period March 2010- present
Company MWEB
Position New AcquisitionsTeam Manager
Responsibilities Responsiblefor managinga team of sales agents in meeting MWEB Connect Sales
drivers in order to acquirenew subscribers and up-sell to a variety of MWEB Connect

3. products to existingcustomers
Meet or exceed assigned sales goals and other Key Performance Indicators asdirected
by AssistantCall center Manager
Manage a team of Sales Agents
Responsiblefor acquiringnewsubscribers and crosssell / up sellingto existingclients,
thereby contributing to the business driversof MWEB Connect
Coach sales staff with regards to sales performance, customer serviceand telephone
etiquette
Maintain a standard of excellencein linewith the core principles of MWEB
Responsiblefor all performancemanagement and industrial relationsmatter pertaining
to the management of your team
Leading and Motivation of team
Develop, produce and deliver reports on sales performance
Deliver reporting and presentations monthly on team and business unitperformance
Perform adhoc duties and requirements as and when needed
Develop an understandingof your customer baseand grow the base through
incremental ARPU growth.
Achieve the minimum quality and customer satisfaction standardssetby business
Partner with Product Managers and Sales Management team to collaborateon
strategic approaches for sales.
- Callcenter planning
- Headcount forecasting
- Risk and overflow management
- Dialler Administrator ( Support )
Period October –January 2015
Company MWEB
Position Assistantcall center manager ( Secondment position )
Responsibilities
Day to day Management of the New Business team’s performance
Act as duty Team Manager as and when required per the scheduled roster
Perform coaching,feedback and 1 to 1 discussions asrequired with TM’s
Handleall IRrelated issues and supportTM’s where needed is this.

4. Ensure daily,weekly and monthly reportingon all channels,teams and individualsas
per required standards
Liaisewith stakeholders likeMarketing, products,Trainingin fulfilmentof duties.
Fulfil all therequired administrativeduties as required by the role
Responsiblefor overall performanceof the team includingbusinessand individual KPA’s
Handleand resolvequeries from the team and customer escalationsas required
Retain responsibility for the success of the Cold Call Team and ensure continuity of
performance for the duration of your stand-in period.
OlderEmployment
Company The DialogueGroup
Period 2002 -2010
Position Consultant/team manager/senior coach
Company Drs F&Y Jakoet
Period 2002-2005
Position Receptionist /Doctors assistantfor surgical procedures
References
Name Title Contact Details
Chantal Barnes
Tamsyn Veotte
082 564 1273
072 269 8333
Work : +27 21 596 8231
Mobile: +27 82 451 0306
Liezel Lombard
Alison Godnir
Chrizaan Steyn
Head of Sales
Human Development Consultant
Customer Service Training&
Development Manager at
Work : 27 21 596 8335
godenir@worldonline.co.za
chrizaan.steyn@gmail.com