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• Adeel Iftikhar
• Malik Zain
• Sundus Imtiaz
What is UPS?
What type of Firm is
What level of
organization is this?
Why they needed
Did this IS addressed
There statistics about
There speed &
1907: Founded by James Casey.
– Made most deliveries on foot and used bicycles
• 1913: The company began using consolidated
combining packages addressed to a certain
neighbourhood onto one delivery vehicle.
• 1919: Took on the name United Parcel Service.
• 1924: Built the first conveyor belt system for
1929: UPS became the first package delivery company
to provide air service via privately operated airlines.
• 1930: UPS expands to east coast. Retail store
operations begin in New York.
• 1975: Becomes first package delivery company to
every address in the 48 contiguous United States.
• 1985: Started international air service between U.S.
and six European countries.
• 1988: UPS begins to operate their own airline.
1992: Electronic tracking of all ground packages
• 1994: UPS.com goes live. Also online tracking
provides a real-time image of receiver's
• 1996: Added capability to calculate rates and
transit times for shipments on any digital
device in the U.S.
• 2002: Begins international hub operations.
It an E-business firm.
Which is mainly concerned about low
costs & maximum profits.
& high customer value.
From the beginning it is a small
But now it has the largest courier
service in the world.
From beginning it started as a 1st level
In which company departments are
not even integrated in the courier
But now it 5th level in which all the
company suppliers , distributors are
linked with one another on a broader
UPS Air Cargo
UPS Aviation Technologies
UPS Capital Corporation
UPS Mail Innovations
Mail Boxes Etc., Inc.
UPS Professional Services
UPS Supply Chain Solutions
This is the first step in which parcels are
collected and assigned to specific routes of
Traffic conditions are monitored to shorten
the destination path.
Drivers use DIAD to collect information
about package. This is helpful for tracking
This operation is functionalized from one hub
to another for calculating distances for
making decisions about using trucks or air
Distribution operates between three hubs i.e.
1. The Main Hub is Louisville, Kentucky
2. UPS World port
3. Willow Springs in Chicago
In this process packages are
delivered to its destination
It is actually reverse process of
As UPS is 5th level firm.
It needs some very huge IS to.
& share it as well.
It has 4 different Information systems.
Which operates at their own scope & needs.
1. Package Flow System and information flow
2. DIAD ( Delivery Information Acquisition
3. UPSnet and Information
4. COMPASS ( Computerized Operations
Monitoring, Planning and Scheduling System
They are using smart labels.
These label record information delivery of the
The information is given by customer via
from where the data is transferred to delivery
centres of UPS.
With this information the company defines
routes for dispatching of the particular
This system has also the feature of built-in
geographic information system.
software for mapping out routes.
DIAD is a handheld device.
Every UPS delivery driver carried this device.
For keeping the information for package
Drivers record the information with the help
of this device.
Then they transmit this information to UPS
to keep the information flow about every
delivery package smooth, immediate and on
All the communication and information are
shared by this device between company
network and drivers.
Drivers stay in contact with UPS network due
get news about delivery picking schedules
and traffic conditions.
DIAD records the digital picture of recipient’s
Drivers scan the bar code of package, digital
signature of recipient, last name of receiver.
And send this information to company
Company uses this information for package
tracking till the time of its delivery along its
UPSnet using an electronic data
Which is operating globally.
Is useful for streamlining.
The processing of information to manage the
international package delivery.
UPSnet is operating to manage the
communication tasks for about
communication lines between
1300 distribution sites
in 46 countries.
Which is very helpful for providing
information regarding planning flights.
Scheduling and handling loading functions.
It is a unique system from competitors and
Provide the company with competitive
Because it can provide flight schedules for
next six years. Or Simply It has DSS.
make the company active in its actions not
As Management Information System has three
For any company its supply chain starts form
its inputs and ends at the delivery of
services to customers and then feedback
Likewise UPS’ supply chain starts form its
inputs which includes.
Customer signature, pickup,
Current location (while en route), and billing.
Customer clearance documentation.
In processing the data and information
collected about packages.
which are stored in company’s database from
where the same data used again for tracking
packages and maintaining information about
Data reorganization occurs at the same time
for tracking purpose by using
the command of date, time and driver.
After processing inputs are converted into
outputs which include
1. Pickup and delivery times,
2. Location while en route, and
3. Package recipient.
Some of the reports are also included in the
Transport packages for the average
Takes on Business’s supply chain needs in
more than 200 countries.
business’s to retrieve
information vital to their
supply chains because of
UPS’s Tracking Systems.
UPS Transportation Services provide the
following financial benefits:
1. Improved supply chains.
2. Providing Business’s with immediate
shipping information allows accounting
functions, to bill and receive payments
UPS Consulting redesign supply chains to
strengthen a company's balance sheet.
UPS is the first shipping company to offer a
money back guarantee on shipments.
UPS has recently improved delivery times in,
They did this by altering railroad schedules
While improvements also came through
modifications of UPS's hub-and-spoke
Interstate trucking network. Other
Resulted from changing package sorting
times or locations
1st Problem : Speed of Delivery Package.
1. Solution: Delivery Information Acquisition
Device (Diad) Diad enabled drivers to scan
package barcodes, capture signatures and
then up-load this data onto our mainframe
from any telephone.
1. UPS is basing the package-flow system on
so-called smart labels
2. that contain bar-coded delivery information
and are already used
3. by more than 90% of its customers.
Implementation of Transportation computer
software system should reduce the mileage of
the company's delivery fleet by more
Than 100 million miles per year, saving about
14 million gallons of fuel.
Breaks down a massive operation by
Implemented Automatic Dependent
Surveillance-Broadcast, or ADS-B in planes
ADS-B transmits speed, heading, altitude,
and GPS coordinates, to all other planes
similar equipped allowing each to map traffic
As a result pilots become aware of other
and can act upon those to create their own
path flows which minimizes time and fuel
Specifically used in bad weather and at night,
where air traffic is most highly volatile.
UPS has remained the leading
shipping/logistics firm for a long time.
Their integration of the latest technology
has kept them differentiated as well as the
cost leader. Consumers and business’s both
rely and trust UPS with their shipping and