Adam Thurman is a CRM Business Analyst with experience implementing and managing Salesforce, InsideSales.com, and ToutApp solutions for clients in various industries. He seeks to become a CRM Consultant/Product Manager to help businesses gather metrics and manage pipelines through his skills in business analytics, CRM implementation, management, and product management. His resume outlines his professional experience including roles as a CRM Business Analyst Team Lead and CRM Business Product Specialist at MarketStar Corporation, as well as his education pursuing degrees in Information Systems and Computer Science.

1. Adam Thurman (801)540‐0990 aitconsultinggrp@gmail.com
■ Career Summary
CRM Business Analyst in the marketing industry which provides, manages, and executes a CRM solution. Architect the proper
technology stack for the different CRM industry motions of Retail, Channel/Partner, and Direct motions. Implement the solution for new
onboarding clients looking to resolve a problem as well as existing clients with evolving business needs.
Career Objective: Create a valuable portfolio in providing any business motion the ability to gather proper metrics and pipeline data for
company reporting by becoming a CRM Consultant/Product Manager by gaining knowledge, experience, certifications in Business
Analytics, CRM Implementation, CRM Management and Product Management
■ Skills
 Salesforce administration and architecture
 InsideSales.com administration and architecture
 ToutApp administration and architecture
 Customer interactions and relations
 SQL database management and querying
 Computer hardware restoration, software implementation, and network configuration and troubleshooting
 Proficient in verbal and written communications
 Microsoft Office Suite
 Excellent customer service
 Ability and willingness to quickly learn new policy/procedures, technology, systems, and software
 Skills focused on product billing, work pipeline forecasting and project time allocations
■ Professional Experience
MarketStar Corporation April 2015 – Current
CRM Business Analyst Team Lead
Primary Duties and Responsibilities
 Currently manage 13 Salesforce Organizations
 Manage time allocations and timelines for team’s workload
 Project acquisition, management, and on-time launch success
 Leadership, delegation, and influential abilities
 Business analytics processes and functions
 Provide metrics of product launch status’
 Tier 2 customer/client support resolving software issues, provide product training, and capture feature enhancements
 Account for client billing charges for products supported and managed within department
 Salesforce implementation and design
 Salesforce third-party application acquisition and implementation
MarketStar Corporation August 2014 – April 2015
CRM Business Product Specialist
Marketstar Corporation July 2013 - July 2014
Helpdesk Analyst
Northrop Grumman March 2011 – August 2011
Systems Administration Intern
■ Education History
Western Governors University (WGU)
- Business – Information Systems Management Fall 2015 – Current
University of Utah
- Business – Information Systems Fall 2012 – Spring 2014
Weber State University
- Computer Science Fall 2011 – Spring 2012
Clearfield High School Graduation Class of 2010