1. Increasing
IT Delivery
Capability

2. CAI Company Overview
3,000 Associates Worldwide
•
$370 Million in Revenue in 2012
•
34 U.S. Metropolitan Offices; 6 Major Delivery Centers
(US & Offshore)
•
Global offices : Toronto, London, Buenos Aires, Kuwait
and Sydney
•
Off-shore facilities : Philippines, China, India, Argentina
•
DRIVERS
30+ Years in IT Services, Privately Held
•
FACTS
•
Process & Metrics Driven -> Consistent Delivery
•
Performance & Value Measures -> drive results
•
Experts in CMMI, ITIL, PMBOK, SAS 70, Six Sigma
•
Strong Customer Loyalty, Long term clients
•
ITMPI.org -> Contribution of industry experts
•
Financial Strength & Stability
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3. Global Locations
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4. Clients
MANUFACTURING
INSURANCE
TRANSPORTATION / LOGISTICS
RETAIL
SERVICES
FINANCIALS
STATE GOVERNMENT
EDUCATION
UTILITIES
4
FEDERAL GOV’T

5. Current OD Situation
• Significant demand for new projects, enhancements &
ongoing support
– Speed of delivery critical for business success
• Legacy modernization efforts underway
• Cost reduction initiatives across IT (ex. Peak usage)
• Funding model provides capital $$ for new projects
– Historically use staff aug for project work
• Market strained for good, local resources
– Longer time from posting to selection,
– Staffing issues are costly
• Considering alternatives for increasing delivery speed &
capability
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6. Improved Capability Level
CAI Management Focus
Optimization
Control
Performance Metrics
Quality Management
Workflow Management
Productivity Management
Process Management
Visibility
Customer Sat Mgmt
Capture All Work
Estimating Process
Classify All Work
Resource Planning
Resource Tracking
Prioritization of Work
Detailed Time Reporting
Issue Management
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Cumulative Timeline
Support Mitigation

7. Increasing Delivery Capability w/ CAI
Application Support - free up employees &
SMEs for projects, while reducing support
footprint
– Leverage SMEs business knowledge &
relationships for efficiency on projects
– Level 3 support to get developers out of support
– Level 2 support to triage incident, freeing up
developer support time
– Reduce application support footprint & costs
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8. Transition in < 90 Days
Detailed planning to ensure team is productive
Organized knowledge capture & transition
between people
Living documentation on systems, owned by OD –
stays forever
Confirm processes & baseline performance
measures
Implement in workflow tool to enforce time/metrics
gathering & process adherence
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9. Reduce the Support Footprint
Allocate time to priority applications
Reduce # of Incidents (disruptions)
Eliminate low value, repetitive work
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10. Service Level Based Contracts
Service Level Performance, Q4 2012
Full Visibility
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11. Increasing Delivery Capability w/ CAI
Enhancement Delivery services to augment
existing support teams
– Expand current team ability to deliver business
requested functionality
Software Development teams to expand
delivery capability
– “Fixed price” approach results in speed &
repeatability
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12. Standardized Estimating
• Based on historical actuals
SDLC
Compliance
• Applicable to the work, not
individuals
Requirements
Technology
• Personal performance
measures
• Improve business relationships
by delivering on-time, within
estimate
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Standard Estimate

13. Award Winning Software
•
CAI's work for Palm Beach County's Health Beginnings project was recognized
as a 2012 Computeworld “Top 10 Innovators.” We received a gold medal
and place in the 2012 archives of the Library of Congress.
•
CAI's ePermitting System for Highway Occupancy Permits for PennDOT
received the Best Use of Innovation Award from the American Association of
State Highway and Transportation Officials (AASHTO) 2011.
•
CAI’s USA FoodSafety product for the PA Dept of Agriculture received
“Technology Innovation” award from NASCIO – October 2012
•
CAI’s USA HERDS and LIMS received the National Agribusiness Technology
Center’s “Best Available Technology” award 2009.
CAI’s E-Grants system for electronic grant management won the 2009 Council
of State Governments' Innovations Award
•
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14. Risk Mitigation
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15. Increasing Delivery Capability
Project Management/Business Analyst
augmentation to spin up additional projects
– PM/BA transition plan, using OD life cycle,
reduces learning time and improves proficiency
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16. CAI Competencies
Core Services
Measurable Success
• Legacy Modernization
Application Maintenance • Service Desk
• Knowledge Management
Software Development
Managed Staffing &
Staff Augmentation
IT Consulting
• Project Management
• Architect, Design & Develop
• Quality & Testing Practice
• National & Local Recruiting
• Major Vendor Network
• Back Office Operations
• Assessments
• Install Best Practices
• Governance & Visibility
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


On-time
Within Budget
High Quality
Customer Sat
Onsite, Offsite &
Offshore (extending
US
operations at lower costs)

17. The CAI Customer Experience
• Commitment to performance & measurable
outcomes
• Customized delivery model
• Very strong execution capability – rigor &
discipline in our work
• Long tenured staff
• Creative problem solving
• Honesty & full visibility
• Clear contracts – know what you are getting
• Management participation & loyalty to your
success
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