ABHISHEK SHARMA
Contact No.: +91 8796607429/ +91 9561860823~ E-Mail-abhisheksharma925@gmail.com
Seeking middle level assignments with an Investment Banking, Custodian Banks & Retail Banking Operations organization of
high repute
SKILL SET
Process Operations
Operations Management
Client Relationship Management
Quality Management
Internal Control
Training & Development
Quality Assurance
MIS, Reporting & Documentation
PROFILE SUMMARY
 MBA with nearly 6.8 years of experience in Financial Service Sector
 Presently associated with The Bank of New York Mellon, Pune as Senior Specialist
in Mandatory Corporate Action
 A keen planner & implementer with exposure in various systems such as Portfolio
Security System (PSS), IMS, Security Master Database, DTC, International Money
Management System, PeopleSoft (Financial) , ASP and GSP applications
 Demonstrated excellence in processing accurate deals related to Vostro &Nostro
accounts, Federal Tax Dept , MMI and other request TAS, G/L, IDC, CAS Deals sent
by various onshore team
 Expertise in focusing on maximizing customer satisfaction, process compliance, etc.
 Skilled in taking process improvement initiatives to achieve maximum efficiency in
various operations
 Deft in interfacing and coordinating with all the stakeholders to ensure smooth
functioning of the process while ensuring adherence to the SLAs, KPI’s & KRI’s.
 Proficient in streamlining systems with proven ability to enhance operational
effectiveness & meet operational goals within the cost, time & quality parameters
 An effective communicator with strong analytical skills and organisational abilities
CORE COMPETENCIES
Operations Management
 Framing work direction and plan for the associates after thorough assessment of their capabilities
 Collaborating with various teams Such as CORPORATE ACTION Event Creation & ASP team, parties such as brokers,
investment managers, sub custodians, clients etc.
Process Management
 Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to
maximize customer satisfaction level
 Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as
per defined guidelines
Customer Relationship Management
 Mapping client’s requirements; identifying improvement areas & implementing measures to maximize customer
satisfaction levels
 Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved
service levels; Resolving client queries within the shortest possible time
ORGANIZATIONAL EXPERIENCE
Since Aug’10 The Bank of New York Mellon, Pune as Senior Specialist
Key Result Areas:
 Handling Mandatory corporate action (Pilot Batch) events such as cash merger, stock merger, reverse split, name change,
cash & stock merger, pay in kind, diva events, etc. allocated by the DTC
 Observing notifications, Creation of New event as well as Updating Existing Events and verification of events, responses,
instructions and proceeds through emails,IMS and CIS to facilitate decision making
 Executing deals related to Federal Tax using PeopleSoft financial system
 Changing securities from treasury vault mainframe (Free receipts/free delivers) as per requirement
 Undertaking operations to ensure 100% accuracy in deals regarding money market instruments and tax deals
 Preparing check DDA & 6 G/L reconciliation reports and updating SLA Tracker & MIS Tracker on daily basis
 Deciding the entitlement & reconciling and passing on the proceeds to shareholders on all the corporate action events and
interest payment on bonds within the pre-set time deadlines
 Managing reporting operations and maintaining daily date wise documentation of deals

 Serving as process trainer and providing assistance to employees in preparing SOPS
 Supervising the team in absence of the team manager and conduct 1-2-1 with the team member.
 Updating DASHBORD on weekly basis & FMEA on Quarterly basis with team Manager.
 Collaborating with various teams such as event creation & ASP team, parties such as brokers, investment managers, sub
custodians, clients, etc.
Highlights:
 Oversaw receiving, examining & settling the trade for cash & unit transactions for 10 Areas in corporate trust (Pilot Batch)
 Settled trade for 10 departments and maintained records of the same in electronic form (Billing, Collection, Disbursement,
Fed Tax Dept. CDO, CT-ADMIN. Money Market Instrument Dept.) and Open new account as per client request.
 Served as subject matter expert in processes regarding preparation of financial statements, resolving queries raised by the
team members, others teams and CSR’s
 Received various appreciation mails and ‘thank you’ notes from Clients for (Timely response, Clearing breaks, Provide
better resolution )
 Awarded 4 ‘Corporate Trust Spot’ for best performance by Service Delivery Leader in 2012 & 2013
 Project handled:
o Lean project along with team manager for ”Reduction of Reject”
o Kaizen wave idea submitted for process improvement.
PREVIOUS EXPERIENCE
Jan’07 – Dec’07 ICICI Prudential Life Insurance Co. Ltd., Bharatpur (Raj.) as Financial Advisor
Highlights:
Attained: Business development and selling Insurance products and Customer co-ordination to meet all Queries before and after
sales
o ‘Best Advisor’ Award during 2007
o ‘Sprint & Race Award’ for achieving targets during 2007
Jan’06 – Jun’07 Kiran Investment, Bharatpur( Raj.) Educator
INTERNSHIP
Title: Security Analysis & Portfolio Management
Organization: ING Life Insurance, Pune
Period: May’08 – Jul’08
Role:
 Analysed new and existing investor’s investment objectives and parameters wherein ensured effective preparation
of portfolio and provide solutions accordingly
CERTIFICATION
 Completed the following:
o NSE certification in financial market ‘Beginner Module’ during 2008
EDUCATION
2009 MBA (FINANCE & Marketing) from International School of Corporate Management, Pune
2006 B.Com. (Accounting, Business Administration) from University of Rajasthan, Rajasthan
IT SKILLS
 Operating Systems: MS – DOS and Windows 2000/ XP/2007/2010, MS Office
 Software Packages: Lotus Notes, PeopleSoft Financial, Tran star, Outlook, ERP Package ,Main frame system Banking
Application and Tally

TRAININGS
 Completed training sessions at The Bank of New York Mellon on:

o Capital Market and Its Instruments
o Corporate Actions
o Derivatives
o Swift
o Bond
o Life Cycle of Trade
o Custodian and its Functions
o Fundamental of securities
o Corporate Trust Fundamental
o Team Dynamic
SOCIAL ENGAGEMENTS
 Visited Malaysia for International Business Study Tour that included visiting various companies during 2009
 Worked as a volunteer in ‘Common Wealth Youth Games’ in Pune during 2008
 Organized a one day social work for blind children at blind school, Pune
 Took Participation in Tree Plantation through BNY Mellon, Pune
 Volunteered for distribution of cloth & food for poor children in Pune through BNY Mellon, Pune
 Took part in ‘Well-Being 90*5 Health’s Programme’ at BNY Mellon Pune
 Took part in TREE Plantation event many times organized by BNY Mellon Pune
 Received the 1st
prize for ‘Best Scientific Model’ at school during 2000
 Served as an active member of National Student's Union of India during (Bharatpur Raj.)
PERSONAL DETAILS
Date of Birth: 07-10-1986
Present Address: KEM Hospital near Maruti Mandir, Pune - 411011, Maharashtra
Permanent Address: Abhishek Sharma S/O Murari Lal Sharma, Radha Nagar, Near Golpura Road, Behind HeeraDas Bus
Stand, Bharatpur – 321001, Rajasthan
Languages Known: English and Hindi
Location Preference: Delhi – NCR, Pune, Mumbai & Bangalore
LinkedIn Profile: abhisheksharma925@gmail.com
Driving License Yes
Nationality Indian
PASSPORT DETAILS G8829347, Exp. Date – 03/08/2018