National Bank of Pakistan (NBP) is the largest commercial bank in Pakistan. It has over 1,280 branches nationwide and additional international branches and offices. NBP provides various banking services to individuals, corporations, and the government. Its business portfolio includes debt/equity markets, corporate investment banking, retail/consumer banking, agricultural financing, and treasury services. The document outlines NBP's organizational structure, departments, products, and services. It also discusses the role of management information systems in supporting decision making and operational efficiency within the banking sector.

4. TOPIC:
Banking Sector of National Bank of
Pakistan

5. PRESENTATED BY:
Mateen BUtt
L-827

6. INTRODUCTION:
National Bank of Pakistan is the largest commercial bank operating
in Pakistan
The bank is engaged in providing commercial banking and related
services in Pakistan and overseas.
The Bank's services are available to individuals, corporate entities
and government.
its business portfolio is a major lead player in the
debt equity market,
corporate investment banking,
 retail and consumer banking,
 agricultural financing,
 treasury services
NBP headquarters in Karachi, Pakistan with over 1,280 branches
country wide.

7. VISION:
"To be recognized as a leader and a brand synonymous with trust, highest standards of
service quality, international best practices and social responsibility."
MISSION:
NBP will aspire to the values that make NBP truly the Nation’s Bank, by:
Institutionalizing a merit and performance culture.
GOALS: To enhance profitability and maximization of NBP share through increasing
leverage of existing customer base and diversified range of products.
Excellence in Direction
Excellence in Growth
Excellence in Performance
Excellence in Management
Excellence in Achievement
OVER VIEW OF THE ORGANIZATION:

8. CORPORATE &
INVESTMENT
BANKING
GROUP
CREDIT
MANAGEMEN
T GROUP
AUDIT &
INSPECTION
GROUP
COMPLIANC
E GROUP
PRESIDENT’
S
SECRETARIA
T
BOARD OF
DIRECTOR
HRM &
ADMINSTRATIO
N GROUP
OPERATION
GROUP
COMMERCIAL &
RETAIL
BANKING
GROUP
TREASURY
MANGEMEN
T GROUP
SPECIAL
ASSET
MANAGEMEN
T GROUP
Overseas
Management
Group
I.T. GROUP
SECRETARY
BOARD OF
DIRECTOR
CHAIRMAN &
PRESIDENT
ORGANIZATIONALSTRUCTURE:

9. ORGANIZATIONAL NETWORK:
BRANCH NETWORK:-
10 Groups headed by SEVPs/EVPs. 9 Regions reporting to as many Regional
Chiefs and 15 Single Branch Zones headed by Zonal Chiefs; 12 corporate
branches and 1,280 domestic branches headed by Branch Managers control its
field operations.
GLOBAL NETWORK:-
18 Oversea Branches
5 Representative Offices
1 overseas Subsidiaries
Joint Venture.
DOMESTIC NETWORK:-
1280 Domestic Branches
6 domestic Subsidiaries
29 domestic regional offices
DOMESTIC SUBSDIARIES:
NBP Capital Ltd.
Taurus Securities Ltd.
NBP Exchange Company Ltd
National Agricultural and Storage company Ltd.
Cast – N- Link Products Ltd

10. SERVICES OF BANKING
 Its accepts deposits
 Give Loan
 Clear Cheque
 Safe Money
 Pay interest

11. MIS IN BANKING SECTOR
The MIS is followed by different banks in Pakistan
where various works are being done every bank
effectively.
There are major information systems which are going
to be discussed-
 Management Information System
 Knowledge management system
 Decision Support System
 Transaction Processing System

12. MANAGEMENT INFORMATION SYSTEM
Management Information System (MIS) is a
management system that is used by
many banks in developed countries nowadays to
improve the banking service and support
decision - making process. The Islamic banking is
considered as one of the fast growing industry in
the financial and banking sector.

14. THE EVALUATION OF MIS IN BANKING SECTOR

15. PURPOSE OF MIS IN BANKING SECTOR
 Online service
 Financial service
 ATM service
 Account management
 Personal management
 Analyzing and processing data

16. HARDWARE RESOURCES
 Personal computer
 scanners
 Printers
 Network cards
 Currency counter

17. SYSTEM SOFTWARE IN BANKING SECTOR
Application Software
 Microsoft Office
 ERP
 SAP
 ORACLE
 OUTLOOK(mail)
System Software
 Operating System(Windows XP ) For PC’S
 Windows 2003 server for mainframes

18. COLLECTION AND STORE DATA
Collection
From online services
From accumulation customer data
From customer feedback system
Store
Hard Disk drive
Internet
Other optical storage

19. BENEFITS OF MIS IN BANKING SECTOR
 Increase customer satisfaction
 Improved quantity and quality of information
 Improve decision making system
 Support DSS(Decision support system)
 Improve operational efficiency and flexibility

20. TRANSACTION PROCESSING SYSTEM
Transaction-processing systems are used
widely today. Banks use them to record
deposits and payments into accounts.
Supermarkets use them to record sales and
track inventory. Managers often use these
systems to deal with such tasks as payroll,
customer billing and payments to suppliers.

21. DECISION SUPPORT SYSTEM IN BANKING
SECTOR
 A Decision Support System (DSS) is an
interactive computer-based system or
subsystem intended to help decision makers
use communications technologies, data,
documents, knowledge and/or models to
identify and solve problems, complete
decision process tasks, and make decisions.
 Decision Support System is a general term
for any computer application that enhances a
person or group’s ability to make decisions.

22. KNOWLEDGE MANAGEMENT IN BANKING
SECTOR
KNOWLEDGE MANAGEMENT IN
BANKING SECTOR Scope and relevance
The banking sector is always targeted to
improve their customer satisfaction that will
result in revenue increasing. The process of
Knowledge creation, storage and dispersion
becomes essential and banks assign
specialized personnel to watch over and
manage these critical processes.

23. THE MOST COMMON FIELD OF KNOWLEDGE
MANAGEMENT APPLICATIONS IN A BANKING
SECTOR
 Risk management
 Marketing management
 Customer relationship management

24. CUSTOMER RELATIONSHIP MANAGEMENT
 It supports in effective marketing and service processes.
 It can able to do effective customer relationship by providing
right leadership, strategy and culture.
 Provides better customer services.
 Make call centres more effective.
 Help close staff close deals faster.
 Discovers new customers
 Increasing customer revenue.

25. CUSTOMER RELATIONSHIP MANAGEMENT

26. DEPARTMENTALIZATION:
COMMERCIAL
& RETAILING
DEPARTMENT
ACCOUNTS
DEPARTMENT
GOVERNMENT
DEPARTMENT
FOREIGN
EXCHANGE
DEPARTMENT
CREDIT AND ADVANCE
DEPARTMENT
GENERAL BANKING
DEPARTMENT
NBP DEPARTMENTS
1. GENERAL BANKING DEPARTMENT:
General banking involves the following sections:
•Deposit Section
•Accounts Opening Section
•Cash dealing Section
•Clearance Section
•Remittance Section
•Lockers Handling Section

27. 2. ADVANCE DEPARTMENT:
TYPES OF ADVANCES:
DEMAND FINANCE:
CASH FINANCE:
RUNNING FINANCE:
LOANS:
TYPES OF LOAN:
The credit department of NBP has providing the following types
of loans
•Short term loans
•Long term loans
•Working capital loan
•Syndicate (project) loan
3. ACCOUNTS DEPARTMENT:
The main function of account department of NBP is to maintain general ledger accounts and after
the business hours the function of the account officer is to close books.

28. 4. BILLING & GOVERNMENT RECEIPT/ PAYMENT DEPARTMENT:
In this department all types of Government receipts i.e. Revenues, Taxes, Agriculture Tax,
Government Fees, EOBI Funds and Utility Bills are deposited.
1 Payment of provident Fund
2 Payment of pension
3 Collection of utility bills, property taxes, Challans
and dues of educational institution.
4 Payment of salaries
5 Payment of zakat
5. FOREIGN EXCHAGE DEPARTMENT:-
The foreign exchange department has four main parts on which the national bank works.
It consists of:
I. Imports and Exports.
II. Foreign remittance.

29. 6. COMMERCIAL & RETAIL BANKING DEPARTMENT:
National Bank of Pakistan serving following product lines:
1) PREMIUM AAMDANI SCHEME: - Monthly Income Scheme
2) PREMIUM SAVER SCHEME:- Yours saving reward (PLS Saving Account)
3) ASAAN SCHEME: - Open the Door to Your Dream Home (Home Financing)
Main features of this scheme are as under.
•Finance is available for:
•Home Purchase
•Home Construction
•Home Renovation
•Purchase of Land + Construction

30. CONCLUSION:
 The challenge it is facing is currently the lack of
implementation of rules and regulations that may lead to
weak organizational culture, old organizational culture, no
regular promotions practices and not much use of IT
technology in bank as other are using.
 As analysis shows that NBP is a most growing
organization with highest return on capital, largest
market share amongst all Pakistani banks and cost to
income ratio is the highest in banking sector. But there is
further need for improvement to overcome weaknesses
and to maintain its position as an “Asian Tiger” in banking
field.