1. Aaron J.Dickerson – Skills and Qualifications
Aaron J. Dickerson
2609 Taylorsville Road, Apt 3, Louisville, KY 40205
Mobile 502-322-5370
Email: xel541@yahoo.com
SUMMARY
 Administrative/CustomerService professional with17+years dedicatedcustomer
service/administrative experience atthe Executivelevel. Iam expertincurrentMicrosoftOffice
applicationswitha69 wpmtypingspeed(100% accuracy). I am proficientinvariousspecialized
environmentsfocusinginthe areasof: HealthInsurance,Call Center, andHumanResources.
PROFESSIONAL BACKGROUND
Bargo & Associates,Louisville,KY
KentuckyOne Health – Executive Assistant Apr 2016 – Current
 Collaborates with educators to plan and implement education initiatives in Surgical Services
 Assist with CE paperwork for educational events
 Creates/Maintains the attendance for the education within the department
 Serve as the educator assistant to clinical/clerical personnel
 Serves as the Media Resource for Surgical Services
 Implements and evaluates education for clerical personnel
 Serves as the coordinator for the electronic communication boards throughout the surgical center
 Develops competencies for clerical personnel and tracks validations on annual employee certifications
 Schedules rooms for educational events for employees
 Contributes to the efficient operation of the surgical services department
 Maintains confidentiality of personnel information of the department
 Assists in the delivery of quality healthcare in a professional compassionate and courteous manner
 Honors the Jewish Hospital Healthcare Services Mission Statement and Corporate Values
MindlanceProfessional Staffing,Hoboken,NJ
Anthem Blue Cross Blue Shield – Team Lead Membership Representative Oct 2014 – Mar 2016
 Provides technical direction, guidance and resources to claims, customer service, and membership
associates.
 Excellent in providing superior customer service to brokers and customers
 Provides operational training, assists associates by answering day-to-day technical questions
 Encourages a teamwork environment
 Reviews department policy and procedure manuals for accuracy
 Works with training department to ensure procedures and policies are accurate and complete
 Handles complex case research and resolution
 Monitors inventory to ensure workflow remains uninterrupted
 Act as front line resource for internal and external associates for operational and technical related
questions as directly related to Anthem BCBS products and services
 Provides dedicated product education and continuous training to broker sales and support staff and
external clients marketing Anthem BCBS products
 Promotes advocacy for the member and focuses strongly on broker satisfaction

2. Aaron J.Dickerson – Skills and Qualifications
PROFESSIONAL BACKGROUND
MaloneStaffing,Louisville,KY
Norton Healthcare Suburban – Office Administrator Apr 2014 – July2014
 Serves as the front door to the department, projecting helpful and professional courtesy to customers.
 Supported Managing Director of Neuroscience Resource Center and Nurse Navigators.
 Greet patients, pharmaceutical reps, and internal customers of the hospital.
 Proficient application of Microsoft Office, Excel, PowerPoint, Adobe, and Word.
 Officiated programs and services offered by the Neuroscience Resource Center
 Maintained office supplies and service orders on equipment and products in the Neuroscience
Resource Center.
 Demonstrated understanding and navigating through a large system’s database structure with minimal
instruction.
 Operated peripheral equipment and assisted in the efficient operation of the department.
 Excellent telephone and communication skills as well as strong interpersonal and organizational skills
are required.
AjilonProfessional Staffing,Louisville,KY
IQS Research – Team Lead Marketing Research Specialist Oct 2011 – Current
 ProvidedspecializedMarketingresearchtolocal andnational clients.
 Performedqualityassurance surveysanddedicated call centercustomerservice withtax
preparationoffices/taxpayersduringtax seasonforfive consecutive yearsfor directdeposit
refundproductsofferedbyRepublicBank&Trust Co.
 Engagedwithclientsutilizingstrongcommunicationskillstoperformmarketresearch.
 Assistedincoordinatingmeetingswithregardstovenues,menus,materials,etc.
 Compiledvariousdatamaterialstoaide inmarketresearch.
 Demonstratedexceptional interpersonalskillsindealingwithdecisionmakersandclients.
Remedy IntelligentStaffing,Louisville,KY
Kentuckiana Area Agency on Planning & Development – CDC Grant Oct 2011 – Aug2012
 ProvidedspecializedAdministrativesupport, diabeteseducation andschedule management.
 Administrative/Marketingsupporttothe Directorof Social Servicesareaof a government
agencyfocusedonassistingthe needsof the agingpopulationsinKY.
 Draftedcorrespondence consistentwithguidelinesestablishedbythe CenterforDisease
Control.
 Assistedincoordinatingmeetingswithregardstovenues,menus, billinginvoices,etc.
 ParticipatedinAdvocacydemonstrationsatthe KYstate capital and met withlegislatorsand
healthcare officialstobettereducate citizensaboutdiabetes.
 Assistedinallocatingfundsandpaymenttoprovidersof servicesforthe agingcommunityfor
the governmentagencydirectlyreportingtothe Directorof Social Services andBudget/Contract
Planning.

3. Aaron J.Dickerson – Skills and Qualifications
PROFESSIONAL BACKGROUND
Todays Staffing,Louisville,KY
E-on, U.S – Energy Efficiency Operations Jul 2005 – Mar 2010
 ProvidedspecializedAdministrativesupportforthe ManagingDirector.
 Research,correct,and processerrorson ordersand anyother customerbillinginvoicing
information. MaintaincustomerrecordsinCCSdatabase.
 Analyzed,researched,and processedinvoices/service ordersof all typesrequiredforcustomer
billing/rebatereconciliation. Manage spreadsheetsusingExcel pivottables
 Performed commercial/residential energyaudits asneededtocompleteservice orders.
 Assisteduppermanagementinday-to-dayoperationof serviceordercompletion.
 Demonstratedstrongleadership roleintrainingteammembers.
 Troubleshootandresolveddailyreports.(e.g.,MeterReading,Revenue Protection,Electricand
Gas Operations,CustomerService,etc.).
YMCA ofGreater Louisville, Louisville, KY Sep2004 – Mar 2005
OfficeAdministrator
 ProvidedAdministrativesupporttothe Directorof Human Resources.
 PerformedspecializedReceptionistduties: answeringmulti-line switchboard,greetingguests,
orderingsupplies,scheduledequipmentmaintenance inspections,shipping/receivingpackages,
etc.,while managingday-to-dayoperationsof the office.
 AssistedPayrollManagerinprocessingemployee payrolland variousinvoices utilizingADP
Payroll software.
 Routedandpreparedincoming/outgoingcorrespondence.
 Maintainedminutestocorporate staff meetingsanddictationof HumanResourcesissues.
 MaintainedemployeemedicalrecordsforWorkers’Compensationinjuriesandperformed
verificationof employmentscreeningsforHumanResourcesdivision.
 Actedas Program Administratorforthe allocation of employeeexpendituresthroughPNCBank.
Coordinatedtravel itinerariesandschedulingforthe Vice Presidentof HumanResources.
Charter Communications, Inc., Louisville, KY Sep2003 – Sep2004
Team Lead CustomerService/QualityControlSpecialist
 ProvidedhighvolumeCustomerService call centerenvironmentintelecommunications
industry.
 Provisionedworkordersforthe installationandservicesof cable televisionandInternet
services.
 Resolvedcustomerconcernsregardingbillingdiscrepanciesandservice outages.
 Auditedincomingservice callstoguarantee qualityandaccuracy.
 Performedgeneralaccountingfunctionstoreconcile customeraccounts.
 Exercisedexcellentoral communicationwhendealingwithinternal/externalcustomersina
high-pressureenvironment.

4. Aaron J.Dickerson – Skills and Qualifications
EDUCATION
 Graduated from AshfordUniversity,DesMoines,IA –Major - Organizational Management,on
Dean’sList– Fall 2015
 Proficientinfollowingapplications: WEM,CERNER,MCARE, STAR, GROUPWISE,MAPS,
FACETS, ISG,BPM, VISNETIC, OUTLOOK,CITRIX, ASCS,ORCC, TRANSCENTRA, CCB,
SALESFORCE, AIMS, COSMOS,SOFTPHONE
REFERENCE LETTER ATTACHED

5. Aaron J.Dickerson – Skills and Qualifications
February 14, 2014
To Whom It May Concern:
Good afternoon. A guy that donated his time for various events and projects when I was
the Executive Director of the Old Louisville Chamber of Commerce gave my name as
one of his references. His name is Aaron Dickerson.
If you have not made your selection as of yet, I would like to at least share that he was
an outstanding volunteer. You will find him extremely thorough, organized and
professional as well as doing everything asked of him in a timely manner.
Thank you for sharing this opportunity. Hope all is well with you and yours.
Nore J. Ghibaudy
Director of Communications, Media & Public Relations
Jefferson County Clerk’s Office
527 West Jefferson St, Suite 100B
Louisville, KY 40202
502.574.0045