1. Aaron J.Dickerson – Skills and Qualifications
Aaron J. Dickerson
2609 Taylorsville Road, Apt 3, Louisville, KY 40205
Administrative/CustomerService professional with17+years dedicatedcustomer
service/administrative experience atthe Executivelevel. Iam expertincurrentMicrosoftOffice
applicationswitha69 wpmtypingspeed(100% accuracy). I am proficientinvariousspecialized
environmentsfocusinginthe areasof: HealthInsurance,Call Center, andHumanResources.
Bargo & Associates,Louisville,KY
KentuckyOne Health – Executive Assistant Apr 2016 – Current
Collaborates with educators to plan and implement education initiatives in Surgical Services
Assist with CE paperwork for educational events
Creates/Maintains the attendance for the education within the department
Serve as the educator assistant to clinical/clerical personnel
Serves as the Media Resource for Surgical Services
Implements and evaluates education for clerical personnel
Serves as the coordinator for the electronic communication boards throughout the surgical center
Develops competencies for clerical personnel and tracks validations on annual employee certifications
Schedules rooms for educational events for employees
Contributes to the efficient operation of the surgical services department
Maintains confidentiality of personnel information of the department
Assists in the delivery of quality healthcare in a professional compassionate and courteous manner
Honors the Jewish Hospital Healthcare Services Mission Statement and Corporate Values
Anthem Blue Cross Blue Shield – Team Lead Membership Representative Oct 2014 – Mar 2016
Provides technical direction, guidance and resources to claims, customer service, and membership
Excellent in providing superior customer service to brokers and customers
Provides operational training, assists associates by answering day-to-day technical questions
Encourages a teamwork environment
Reviews department policy and procedure manuals for accuracy
Works with training department to ensure procedures and policies are accurate and complete
Handles complex case research and resolution
Monitors inventory to ensure workflow remains uninterrupted
Act as front line resource for internal and external associates for operational and technical related
questions as directly related to Anthem BCBS products and services
Provides dedicated product education and continuous training to broker sales and support staff and
external clients marketing Anthem BCBS products
Promotes advocacy for the member and focuses strongly on broker satisfaction
2. Aaron J.Dickerson – Skills and Qualifications
Norton Healthcare Suburban – Office Administrator Apr 2014 – July2014
Serves as the front door to the department, projecting helpful and professional courtesy to customers.
Supported Managing Director of Neuroscience Resource Center and Nurse Navigators.
Greet patients, pharmaceutical reps, and internal customers of the hospital.
Proficient application of Microsoft Office, Excel, PowerPoint, Adobe, and Word.
Officiated programs and services offered by the Neuroscience Resource Center
Maintained office supplies and service orders on equipment and products in the Neuroscience
Demonstrated understanding and navigating through a large system’s database structure with minimal
Operated peripheral equipment and assisted in the efficient operation of the department.
Excellent telephone and communication skills as well as strong interpersonal and organizational skills
IQS Research – Team Lead Marketing Research Specialist Oct 2011 – Current
ProvidedspecializedMarketingresearchtolocal andnational clients.
Performedqualityassurance surveysanddedicated call centercustomerservice withtax
preparationoffices/taxpayersduringtax seasonforfive consecutive yearsfor directdeposit
Kentuckiana Area Agency on Planning & Development – CDC Grant Oct 2011 – Aug2012
ProvidedspecializedAdministrativesupport, diabeteseducation andschedule management.
Administrative/Marketingsupporttothe Directorof Social Servicesareaof a government
agencyfocusedonassistingthe needsof the agingpopulationsinKY.
Draftedcorrespondence consistentwithguidelinesestablishedbythe CenterforDisease
ParticipatedinAdvocacydemonstrationsatthe KYstate capital and met withlegislatorsand
healthcare officialstobettereducate citizensaboutdiabetes.
Assistedinallocatingfundsandpaymenttoprovidersof servicesforthe agingcommunityfor
the governmentagencydirectlyreportingtothe Directorof Social Services andBudget/Contract
3. Aaron J.Dickerson – Skills and Qualifications
E-on, U.S – Energy Efficiency Operations Jul 2005 – Mar 2010
Research,correct,and processerrorson ordersand anyother customerbillinginvoicing
Analyzed,researched,and processedinvoices/service ordersof all typesrequiredforcustomer
billing/rebatereconciliation. Manage spreadsheetsusingExcel pivottables
Performed commercial/residential energyaudits asneededtocompleteservice orders.
YMCA ofGreater Louisville, Louisville, KY Sep2004 – Mar 2005
ProvidedAdministrativesupporttothe Directorof Human Resources.
PerformedspecializedReceptionistduties: answeringmulti-line switchboard,greetingguests,
etc.,while managingday-to-dayoperationsof the office.
AssistedPayrollManagerinprocessingemployee payrolland variousinvoices utilizingADP
Maintainedminutestocorporate staff meetingsanddictationof HumanResourcesissues.
Actedas Program Administratorforthe allocation of employeeexpendituresthroughPNCBank.
Coordinatedtravel itinerariesandschedulingforthe Vice Presidentof HumanResources.
Charter Communications, Inc., Louisville, KY Sep2003 – Sep2004
Team Lead CustomerService/QualityControlSpecialist
ProvidedhighvolumeCustomerService call centerenvironmentintelecommunications
Provisionedworkordersforthe installationandservicesof cable televisionandInternet
Auditedincomingservice callstoguarantee qualityandaccuracy.
4. Aaron J.Dickerson – Skills and Qualifications
Graduated from AshfordUniversity,DesMoines,IA –Major - Organizational Management,on
Dean’sList– Fall 2015
Proficientinfollowingapplications: WEM,CERNER,MCARE, STAR, GROUPWISE,MAPS,
FACETS, ISG,BPM, VISNETIC, OUTLOOK,CITRIX, ASCS,ORCC, TRANSCENTRA, CCB,
SALESFORCE, AIMS, COSMOS,SOFTPHONE
REFERENCE LETTER ATTACHED
5. Aaron J.Dickerson – Skills and Qualifications
February 14, 2014
To Whom It May Concern:
Good afternoon. A guy that donated his time for various events and projects when I was
the Executive Director of the Old Louisville Chamber of Commerce gave my name as
one of his references. His name is Aaron Dickerson.
If you have not made your selection as of yet, I would like to at least share that he was
an outstanding volunteer. You will find him extremely thorough, organized and
professional as well as doing everything asked of him in a timely manner.
Thank you for sharing this opportunity. Hope all is well with you and yours.
Nore J. Ghibaudy
Director of Communications, Media & Public Relations
Jefferson County Clerk’s Office
527 West Jefferson St, Suite 100B
Louisville, KY 40202