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Introduction of Organisation Behaviour

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Introduction of Organisation Behaviour and what is requirement for Organisation.

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Introduction of Organisation Behaviour

  1. 1. + Introduction to Organizational behavior Asif Jamal Visiting Lecturer University of Sindh, Mirpurkhas Campus
  2. 2. + “You can dream, create, design and build the most wonderful place in the world, but it requires people to make the dream a reality..! Walt Disney
  3. 3. + Historical Background  This generated an interest in human behavior at work place.  Professor Elton Mayo started a series of studies & numerous experiments covering redesign of jobs, changes in the length of work day, time, introduction of rest periods and individual vs group pay plans.  Hawthorne studies set the direction OB and management practices!!
  4. 4. + Today’s managerial world Manager of today has to undertake various roles & challenges. Different research scientists have given different roles/skills/activities performed by a manager: Robert Katz – has identified three essential management skills:  Technical Skills – job knowledge  Conceptual Skills – ability to analyze and diagnose complex situations  Human Skills – work with people i.e. to be able to predict, explain & control their behavior
  5. 5. + Mintzberg Model Informational Role  Monitor  Disseminator  Spokesperson Decisional Role  Entrepreneur  Disturbance handler  Resource allocator  Negotiator Interpersonal Role  Figurehead  Leader  Liaison
  6. 6. 6 Organizational citizenship Discretionary behavior Not part of an employee's formal job requirements Promotes the effective functioning of the organization
  7. 7. + 7 Examples of Organizational Citizenship  Helping others on one's work team  Volunteering for extra job activities  Avoiding unnecessary conflicts  Making constructive statements about one's work group and the overall organization
  8. 8. + 1-8 Focal Points of OB  Jobs  Work  Absenteeism  Employment turnover  Productivity  Human performance  Management
  9. 9. + 1-9 Contributing Disciplines to the OB Field Psychology Social Psychology Sociology Anthropology Micro: The Individual Macro: Groups & Organizations
  10. 10. + 10 Challenges and Opportunities for OB
  11. 11. + 11  Typical employee is getting older  More women and minorities in the workplace  Global competition is requiring employees to become more flexible  Historical loyalty-bonds that held many employees to their employers are being severed
  12. 12. + 12 Responding to Globalization  Increased Foreign Assignments  Working with People from Different Cultures  Coping with Anti-Capitalism Backlash  Overseeing Movement of Jobs to Countries with Low-cost Labor
  13. 13. 13 Managing Diversity Workforce diversity - organizations are becoming a more heterogeneous mix of people in terms of gender, age, race, ethnicity, and sexual orientation
  14. 14. + 14 Diversity Implications  Managers have to shift their philosophy from treating everyone alike to recognizing differences and responding to those differences in ways that ensure employee retention and greater productivity.
  15. 15. + 15 OB Insights  Improving People Skills  Improving Customer Service  Empowering People  Working in Networked Organizations  Stimulating Innovation and Change
  16. 16. + 16 OB Insights  Coping with “Temporariness”  Helping Employees Balance Work/Life Conflicts  Declining Employee Loyalty  Improving Ethical Behavior
  17. 17. + 1-17 Diversity Implications “Managers have to shift their philosophy from treating everyone alike to recognizing differences and responding to those differences in ways that ensure employee retention and greater productivity while, at the same time, not discriminating.”
  18. 18. + 1-18 OB Offers Insights Into:  Improving quality and productivity  Customer service and building a customer- responsive culture  Developing people skills
  19. 19. + 1-19 OB Aids in Dealing With:  Stimulating Innovation and Change  Increasing “temporariness” in the workplace  Helping employees balance work-life conflicts  Improving ethical behavior
  20. 20. + 1-20 Thinking Positive  Creating a positive work environment can be a competitive advantage  Positive Organizational Scholarship (Positive OB):  Examines how organizations develop human strengths, foster vitality and resilience, and unlock potential.  Focus is on employee strengths, not their weaknesses.
  21. 21. + 1-21 Implications for Managers OB helps with:  Insights to improve people skills  Valuing of workforce diversity  Empowering people and creating a positive work environment  Dealing with labor shortages  Coping in a world of temporariness  Creating an ethically healthy work environment
  22. 22. + 1-22 Keep in Mind…  OB’s goal is to understand and predict human behavior in organizations.  Fundamental consistencies underlie behavior.  It is more important than ever to learn OB concepts.  Both managers and employees must learn to cope with temporariness.
  23. 23. + Responding to Globalization Working in different country Working with people from different countries
  24. 24. + Managing Workforce Diversity Organizations are getting more heterogeneous: race, gender, ethnicity etc. Melting- pot approach (no more)
  25. 25. + Improving Quality & Productivity Quality Management • Focus on customer • Continuous improvement • Quality of improvement in everything • Accurate measurements • Empowerment of employees Process Reengineering
  26. 26. + Responding to Labor Shortage Is there a labor shortage? Retaining skilled labors
  27. 27. + Improving Customer Service Customer responsive Culture Customer surveys Special desks Special schemes & packages
  28. 28. + Improving People Skills Working with people Organizational structure & culture Inculcating managerial skills
  29. 29. + Empowering People Managers – coaches/advisors Make employees in charge of what they do Solutions not problems Decisions at the operating level
  30. 30. + Coping with temporariness Temporary/ contractual work force Flexibility Spontaneity unpredictability
  31. 31. + Change and Innovation Change – a frequent happening in modern world Preparation for change Adaptability Creative/novel solutions
  32. 32. + Work / Life Conflicts Balance between work and life 24x7 concept Working hours (banks & restaurants) Dual career families Flexi time Resources – work from home
  33. 33. + Improving Ethical Behavior Work Ethics Deviant work behaviors Favoritism Rule breakers Play politics

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