1. MOHAMMED ARIFUL ISLAM
Mailing Address : As-Salam Tower (13th
Floor), 57, Agrabad C/A, Chittagong.
Permanent Address : Vill + P.O. – Noakhala,P. S. – Chatkhil, Dist. – Noakhali.
Personal Mobile : +8801616220240
Service Mobile : +8801610002404
E-mail : mais0786@gmail.com, suzan_911@yahoo.com
Career Objective:
To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction
and Take active part in organizing and participate in different events with the Corporate Customers self-
development and help me achieve personal as well as organization goals.
Strengths:
Calm, friendly, flexible & hard working both individually & as a team, can handle stress and is
conscientious in meeting deadlines. Strong interpersonal skills & have to ability to work with all types
and class of personalities with patience.
Achievement:
Best Performer in Activation Coordination for the year 2015.
Best Performer in Corporate Activation for the year 2014.
Best performer in Collection for the year 2013.
Total Year of Experience: 11 Year(s) 09 Month(s) 16 Day (s)
1. Solution Sales Executive – Enterprise Business (November 16, 2016 – Continuing)
Robi Axiata Limited
Company Location: Chittagong
Department: Enterprise Business
Duties/Responsibilities:
 Coordinate all Corporate, SME & Indirect Sales activation work.
 Generate Daily Activation Report and send them to concern departments.
 Activate Corporate & SME connections using TABS7.
 Maintain proper activation documents of Corporate Clients as per BTRC Guideline.
 Provide necessary supports to all concerns departments.
 Prepare weekly & monthly sales report, maintaining Master Database.

2. 2. Officer - Activation & Provisioning (January 12, 2014 – November 15,2016)
Airtel Bangladesh Limited
Company Location: Chittagong
Department: Service Experience
Duties/Responsibilities:
 Coordinate all corporate activation work.
 Generate daily Activation Report and send them to concern agencies.
 Activate corporate connections using TABS (Telecommunication Administration & Billing
Systems).
 Maintain proper activation documents of Corporate Clients.
 Provide necessary supports to all concerns departments.
 Co-ordinate with CCS (Corporate Customer Service) Department.
 Co-ordinate with Finance & C & C (Credit & Control) Department.
 Prepare weekly & monthly sales report, maintaining Master Database.
3. Executive - Retention & Winback (February 07, 2013 – January 11, 2014)
Airtel Bangladesh Limited
Company Location: Chittagong
Department: Service Experience
Duties/Responsibilities:
 Communicate with customer over phone to collect due payment
 Extensive customer visit to collect the dues & Bad Debt Amount
 Monitor and maintain payment collection report through bank as per SLA
 IR disconnection with the help of provisioning team and IR refund activities monitoring
 Monitor between Collection cheques bank deposit and TABS (system) posting updates.
 Reporting to manager regarding monthly collection status & prepare target for next month
 Reporting the monthly corporate collection target in order to maximize the bad debt recovery
 To give customer the Auto Debit Service for smooth operation and take action on the declined
auto debit/payment instruction
 Maintain the door step service for smooth operation

3. 4. Data Entry Officer (May 27, 2007 – February 06, 2013)
Airtel Bangladesh Limited/Warid Telecom International Limited
Company Location: Chittagong
Department: Corporate Sales
Duties/Responsibilities:
 SIM Activation using software TABS (Telecommunication Administration & Billing Systems).
 Provide overall support to Sales team.
 Compile Daily Sales Report.
 Ensure data entry and documentation corporate clients compliance for the selling process at
Corporate Sales point.
 Monthly Sales Analysis report.
 Full Database maintenance of Corporate Clients.
 Co-ordinate with Finance Operations and C&C (Credit and Collection) Department.
 To handle customer objections and queries, to communicate product/service information to
customers.
 To ensure compliance with day to day operational guidelines provided by line manager.
 To ensure product availability by timely lifting of products by rising of necessary requisitions and
following up on stock delivery through effective inventory management.
 Number allocate at pool for activation.
5. Data Entry Operator (April 30, 2005 - May 24,2007)
PC Pole Mfg Plant, BPDB, Chittagong
Company Location: Chittagong
Department: Executive Engineers Office
Duties/Responsibilities:
 Data Analysis (preparing the legal documents of BPDB)
 Data Entry Both English & Bengali
 Maintenance of the Computer Accessories

4. Academic Qualification:
Exam Title
Concentration/
Major
Board/University Institute Result
Passing
Year
M.B.A. Marketing
Premier
University
Premier University
Chittagong
3.12 out of 4 2012
M. Com Management
National
University
Govt. Commerce College,
Chittagong
Second
Division
2002
B. Com Commerce
National
University
Govt. Commerce College,
Chittagong
Second
Division
2000
H.S.C. Commerce Chittagong Board
Govt. City College,
Chittagong
Second
Division
1998
S.S.C. Social Science Chittagong Board
Chittagong Port Authority
High School, Chittagong
Second
Division
1996
Computer Literacy:
Windows: Microsoft Windows XP, Windows Seven
Application: Microsoft Office XP, 2007 {MS Word, MS Excel (ANNOVA, Linear Programming,
Integer Programming, Transportation Programming, Cash Memo, Matrix), MS Access, MS PowerPoint,
MS Outlook}.
Training Summary:
Training Title Topic Institute Country Location Year Duration
TABS
Billing,
Activation,
Transfer of
Ownership.
Warid
Telecom
International
Ltd.
Bangladesh Chittagong 2007 5 Days
STRAP
Collection &
Retention
Airtel BD
Ltd.
Bangladesh Dhaka 2013 1 Day
BIOMETRIC
Biometric
Procedure
Airtel BD
Ltd.
Bangladesh Dhaka 2016 1 Day
Personal Details :
Father's Name : Mohammed Mujahidul Islam Kashem
Mother's Name : Amena Begum
Date of Birth : January 01, 1980
Gender : Male
Marital Status : Married
Nationality : Bangladeshi by birth
Religion : Islam (Sunni)
Current Location : Chittagong
Language Proficiency:
Language Reading Writing Speaking
Bengali High High High
English High High Average

5. References:
Reference: 01 Reference: 02
Name : Md. Mamunur Rashid Md. Delwar Hossain
Organization : Banglalink Digital Communications Ltd Eastern Bank Limited
Designation : Head of Regional Sales Assistant Vice President
Address : Tigers' Den, House#SW(H)04, Bir Uttam Mir
Shawkat Sharak, Gulshan-1, Dhaka-1212
Plot 15, Block – A, Bashundhara R/A,
Dhaka-1219
Mobile : 01962424310 01817583210
E-Mail : sagor_du@yahoo.com babor716524@yahoo.com
...…………………………
Mohammed Ariful Islam