1. A.L. Brown III
7809 N Boulevard
Tampa, FL
(318) 801-9768
albrownthethird@gmail.com
EDUCATION________________________________________________________________________
Louisiana State University at Shreveport
Bachelorof Science, Psychology May 2013
PROFESSIONAL EXPERIENCE_________________________________________________
Streetlinks Lender Solutions Tampa, FL
ResponseResolution Specialist June 2015-Present
 Supervise 100+ associates and act as first line of Management for employees
 Collaborate with Department Manager on various projects including employee performance plan
reviews, employee data management, and managing employee inquiries
 Recruit specific associates for Quicken Loans department reducing past due loan applications by 20%
 Partner with Management team to brainstorm techniques to exceed company performance goals
 Ensure customer service and compliance with company protocols are met via various resources
including silent monitoring associate phone calls and reviewing associate inactivity reports
 Demonstrate strong interpersonal and leadership skills while training and providing one-on-one
feedback to associates resulting in positive increase in associates' bi-weekly assessment scores
 Provide administrative support for lenders by supervising loan application process from initial order
to delivery
Client AdvocateSupportTeamMember April 2015-June 2015
 Work directly with Account/Sales Representatives, Executives, and Lenders’ Client Advocates
resolving discrepancies and guaranteeing the delivery of past due appraisal orders
StatusProcessor August2014-April 2015
 Serve major role as mortgage loan processor by assisting lenders with placing appraisal orders,
locating Geo-competent appraisers, and successfully scheduling inspections
 Organize detailed communication record via web-based platform and maintain records of active
appraisal orders
Rite-Aid Pharmacy New Iberia,La
ShiftSupervisor June 2013 – June 2014
 Managed store associates to guarantee productivity and daily tasks were completed in
circumstances when Store Manager is unavailable
 Held responsibility for cash accounting and loss prevention, HR disciplinary procedures, associate’s
timesheets, safety and regulatory compliance and maintenance procedures
 Controlled inventory by executing proper receiving and stocking including precise cycle counting,
processing merchandise transfers, and reporting inventory problems to Store Manager
 Elected chief Customer Service Representative for store location
TECHNICAL SKILLS_______________________________________________________________
Microsoft Office, Kronos, RealEC, Nexsys, Authorize.net