1. A.L. Brown III
7809 N Boulevard
Tampa, FL
(318) 801-9768
albrownthethird@gmail.com
EDUCATION________________________________________________________________________
Louisiana State University at Shreveport
Bachelorof Science, Psychology May 2013
PROFESSIONAL EXPERIENCE_________________________________________________
Streetlinks Lender Solutions Tampa, FL
ResponseResolution Specialist June 2015-Present
Supervise 100+ associates and act as first line of Management for employees
Collaborate with Department Manager on various projects including employee performance plan
reviews, employee data management, and managing employee inquiries
Recruit specific associates for Quicken Loans department reducing past due loan applications by 20%
Partner with Management team to brainstorm techniques to exceed company performance goals
Ensure customer service and compliance with company protocols are met via various resources
including silent monitoring associate phone calls and reviewing associate inactivity reports
Demonstrate strong interpersonal and leadership skills while training and providing one-on-one
feedback to associates resulting in positive increase in associates' bi-weekly assessment scores
Provide administrative support for lenders by supervising loan application process from initial order
to delivery
Client AdvocateSupportTeamMember April 2015-June 2015
Work directly with Account/Sales Representatives, Executives, and Lenders’ Client Advocates
resolving discrepancies and guaranteeing the delivery of past due appraisal orders
StatusProcessor August2014-April 2015
Serve major role as mortgage loan processor by assisting lenders with placing appraisal orders,
locating Geo-competent appraisers, and successfully scheduling inspections
Organize detailed communication record via web-based platform and maintain records of active
appraisal orders
Rite-Aid Pharmacy New Iberia,La
ShiftSupervisor June 2013 – June 2014
Managed store associates to guarantee productivity and daily tasks were completed in
circumstances when Store Manager is unavailable
Held responsibility for cash accounting and loss prevention, HR disciplinary procedures, associate’s
timesheets, safety and regulatory compliance and maintenance procedures
Controlled inventory by executing proper receiving and stocking including precise cycle counting,
processing merchandise transfers, and reporting inventory problems to Store Manager
Elected chief Customer Service Representative for store location
TECHNICAL SKILLS_______________________________________________________________
Microsoft Office, Kronos, RealEC, Nexsys, Authorize.net