Our world is going through an unprecedented digital disruption, caused by the convergence of multiple breakthrough technologies. While enough has been said about the technologies causing this disruption, we shall examine in this session its impact on the enterprise by the year 2020. We will discuss why an enterprise needs a content and information management strategy to become a digital enterprise, what are the components of a digital enterprise and what role will the IT department play in it's implementation.

1. #AIIM14
#AIIM14
#AIIM14
Emergence
of
the
Digital
Enterprise
Are
You
Ready
for
2020?
Lubor
Ptacek
VP,
Product
Marke6ng
OpenText
@lptacek

2. #AIIM14
How will information
technology impact
your company in
the year 2020?

3. #AIIM14
Disrup<ve
Innova<on
We
are
living
in
a
6me
of
massive
disrup6on
where
informa6on
and
the
way
we
use
it
is
changing
the
rules
of
business
Informa6on
is
at
the
heart
of
the
disrup6on

4. #AIIM14
Digital
Disrup<on
is
Stronger
and
Faster
Source:
Assess
your
digital
disrup6on
Readiness
Now
by
Corinne
Munchbach,
Forrester
Research
1
100
1/10th the cost
100 x the power
10 x the innovators
WebDisruption
DigitalDisruption

5. #AIIM14
The
Digital
Age
Informa6on
drives
innova<on
and
growth
Informa6on
leads
to
greater
insight,
higher
customer
sa6sfac6on,
accelerates
6me
to
market,
helps
to
open
new
opportuni6es,
and
enables
you
to
remain
compe66ve
Informa6on
is
a
key
strategy
component
for
every
organiza6on

6. #AIIM14
Informa<on
will
be
the
currency
of
the
digital
economy
Enterprise
Information

7. #AIIM14
The
Digital
Enterprise
By
2020,
all
of
the
major
opera6ng
func6ons
of
the
enterprise
will
be
digital
Enterprises
will
focus
on
three
key
stakeholders:
§ Customers
§ Employees
§ Suppliers

8. #AIIM14
Customers
§ Experience
will
be
cri6cal
throughout
the
en6re
customer
lifecycle
§ Most
buying
decisions
will
be
made
before
contac6ng
vendor
§ Most
purchases
will
be
done
online
§ Marke6ng
will
have
to
be
relevant
-­‐
u6lize
loca6on,
situa6on,
and
presence

9. #AIIM14
Employees
By
2020,
majority
of
the
workforce
will
be
digital
na<ves
The
workplaces
of
the
future
will
be:
§ Social
rather
than
hierarchical
§ Ideas
are
what’s
valued
§ Flexible,
mobile,
global
§ Technology
savvy

10. #AIIM14
Suppliers
§ Digital
enterprise
will
create
a
demand
for
a
real-­‐6me
value
chain
integra6ng
with
suppliers,
agents,
and
business
partners
§ Fast,
agile,
and
accurate
supply
chain
will
become
cri6cal
for
customer
experience

11. #AIIM14
The
Innova<on
Agenda
The
strategic
CIO
needs
to
partner
with
the
line
of
business
to
drive
an
agenda
of
innova6on
and
growth,
by
accelera6ng
§ Time
to
Market
§ R&D,
Marke6ng
§ Time
to
Revenue
§ Produc6on,
Opera6ons
§ Time
to
Sa<sfac<on
§ Sales,
Services

12. #AIIM14
Time
to
Market
The
CIO
must
work
with
Research
and
Development
to
s6mulate
the
idea6on
process,
and
with
Marke<ng
to
help
them
drive
awareness
and
demand
for
new
products
and
services

13. #AIIM14
Time
to
Revenue
The
CIO
has
to
team
up
with
Opera<ons
and
Produc<on
to
accelerate
the
delivery
of
new
business
ini6a6ves,
and
reduce
the
6me
between
order
and
invoice

14. #AIIM14
Time
to
Sa<sfac<on
The
CIO
needs
to
partner
with
Sales
and
Services
to
help
them
open
more
doors,
close
more
business
and
achieve
higher
levels
of
customer
sa6sfac6on

15. #AIIM14
Security
and
Governance
The
CIO
must
provide
a
secure
working
environment
across
all
business
func6ons
that
meets
the
need
to
achieve
compliance
without
compromising
produc<vity
and
the
engagement
of
the
workforce

16. #AIIM14
Building
the
Digital
Enterprise
Digital Governance and Security
Digital
Experience
Digital
Workplace
Digital
Supply Chain
CustomersEmployeesSuppliers

17. #AIIM14
Fabric
of
the
Digital
Enterprise
Digitization
Social
Governance
Applications
Security
Processes
Integration
Experience

18. #AIIM14
Enterprise Information Management
is the set of technologies and practices
that maximize the value of information
while minimizing its risks

19. #AIIM14
Enterprise
Informa<on
Management
Discovery Business
Process
Management
Enterprise
Content
Management
Customer
Experience
Management
Information
Exchange

20. www.aiim.org/infochaos
Do
YOU
understand
the
business
challenge
of
the
next
10
years?
This
ebook
from
AIIM
President
John
Mancini
explains.

21. #AIIM14
Thank
You!
@opentext
@lptacek