1. #AIIM14
#AIIM14
#AIIM14
ECM
EVOLVED
The
New
ERA
of
How
Work
Gets
Done
Pete
Smerald
Director
Product
MarkeGng
and
Field
Enablement
EMC’s
Intelligent
InformaGon
Group
@twiNer

2. #AIIM14
Discussion
Topics
§ Store
and
retrieve
is
good,
but
making
use
of
the
informaGon
is
beNer
§ ECM
has
moved
from
the
back
office,
to
the
front
office,
to
the
mobile
office
§ Cloud
is
redefining
how
work
gets
done

3. #AIIM14
ECM
is
an
Evolving
Process
ECM
is
an
ongoing
and
evolving
strategy
for
maximizing
how
your
content
will
be
used
Content
Process
CollaboraGon

4. #AIIM14
Driving
Forces
Behind
ECM
§ Process
efficiency
§ CommunicaGons
§ Internal
Visibility
§ Regulatory
Compliance

5. #AIIM14

6. #AIIM14

7. #AIIM14
Case
Management
Extends
ECM
Gartner
Report:
Cri?cal
Capabili?es
for
Case
Management
Frameworks
March
2014
“Case
work
is
nonrou-ne;
typically,
each
work
item
—
aka
"case"
—
is
a
unique
situa-on
that
involves
complex
interac-ons
between
content,
people,
and
business
or
regulatory
policies
to
achieve
an
op-mal
outcome.”

8. #AIIM14
• Capturing
and
storing
all
relevant
business
arGfacts
such
documents,
data,
social
interacGons
and
comments
• Quickly
locaGng
relevant
content
arGfacts
and
linking
to
processes
or
cases
• Convergence
of
ECM,
BPM,
and
AnalyGcs
to
drive
beNer
informaGon
worker
producGvity
Case
Management
Extends
ECM

9. #AIIM14
Process
Collabora?on
People
Analysis
All
InformaGon
in
Context
Case
Management
Awareness
Capture
&
Output

10. #AIIM14
Cross
Applica?on
Loan
Processing
Use
Case
Apply
Underwrite
Close
Service
Payoff
Capture
ECM
Process
Case
File
CommunicaGon
Analysis

11. #AIIM14
Case
Management
Systems
are
not
DesGnaGons

12. www.aiim.org/infochaos
Do
YOU
understand
the
business
challenge
of
the
next
10
years?
This
ebook
from
AIIM
President
John
Mancini
explains.

13. #AIIM14
GLOBAL
REINSURANCE
COMPANY
Case Management
• Banking Mid- & Back-Office
• Investigations & Exceptions
• Fraud & Anti-Money Laundering
Unique Solution Elements
• Re-use enterprise repository to lower TCO
• MOREC compliant Records Management
• Integrated data retention policy on
Centera
“…we use SAP CM & Documentum together to eliminate paperwork and
to store AML SARS filings alongside Case Data archives for consistent
Compliance…”

14. #AIIM14
The
way
we
work
is
changing
Share
Access
Send
Anytime Anywhere Any Device

15. #AIIM14
SYNC
&
ACCESS
FILES
WITH
NO
EXTRA
STEPS
OUTSIDE
FIREWALL
INSIDE
FIREWALL
IPAD
MACBOOK
AIR
IPHONE
WINDOWS
8
IPHONE
ANDROID
MS
SURFACE
Users
Like
&
IT
Trust
Save
a
file
in
any
folder
and
it’s
synced/accessible
everywhere

16. #AIIM14
END
USER
&
PROCESS-­‐DRIVEN
SHARING
Securely
share
content
beyond
the
firewall
through
a
business
process

17. #AIIM14
THE
3RD
PLATFORM
OF
IT

18. #AIIM14
ON-­‐PREMISE
OFF-­‐PREMISE
CUSTOMER
MANAGED
EMC
MANAGED
SINGLE
TENANT
MULTI-­‐TENANT
DEPLOYMENT
SOLUTIONS

19. #AIIM14
REDEFINING
EVERYTHING WE DO
Expanding to the 3RD
Platform

20. #AIIM14
NEXT
STEPS
Visit
EMC:
www.emc.com/ecm
Stop
by
our
booth
for
demonstraGons
and
more
informaGon