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BDS Marketing Automotive Services
- 1. Automotive Marketing Professional Services BDS Marketing 10 Holland Irvine, CA 92618 phone: 949-472-6700
- 2. BDS connects car companies, dealers and customers to products and technology that make a difference! Purchasing a new car is far more complex today than it's ever been. Given that, manufacturers, dealers and suppliers must evolve their go-to-market strategies in order to address changing consumer expectations. Those who do will have a significant edge over the competition. bds mktg is uniquely positioned to deliver marketing solutions that drive results at the last three feet of retail. The outcomes: enhanced sales, market growth and a better consumer experience. drive change.
- 3. Circle of Services Automotive Marketing Professional Services Internet Lead Management Business Process Outsourcing BDS University Human Resource Development Unsold & Sold Follow-up Business Process Outsourcing Retail Merchandising & Floor planning Setups Performance Metrics Collection & Analytics National Program Development Dealer Network Roll-out Direct Assisted Selling In-Dealership People & Process
- 4. Direct Assisted Selling Services from BDS Marketing Automotive Division
- 7. Direct Assisted Selling Services
- 14. Committed to excellence. At bds , it's a way of life. We start with a clean slate and a simple goal: make sure our client's have superior execution on the retail floor. Our process smacks of six-sigma, yet remains uniquely bds by inspiring creativity within discipline. We've long spoken of closed-loop management processes. Today, that's not enough. It must add up to results . We deliver proven results via a bold innovative approach combining the best of retail marketing practices, our client's brand and consumer insights. Our operating model flexes to address seasonality, customer, promotional and retailer needs and offers an increased span of control. Request case studies that show how we drive awareness, capture mindshare, generate sell-through and contribute to retail best practices!
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- BDS Marketing Customer Support Services – Industry Recognized, Customer Focused As noted in this slide, we have certified people and processes in place to help you minimize the disruptions to your retail operations. For instance, our Technical Assistance Center and On-Site Services are two BDS Marketing resources that are available to our customers to assist them with product related issues. In addition, we have an On-Line Support site that is available 24x7x365 for after hours support or for customers that prefer the self-service option. The Technical Assistance Center is fully staffed to take your most critical supports calls – they can analyze, diagnose, resolve, and dispatch your issues to the field if your support case requires on-site assistance. 450 associates averaging 7 years of experience 75% of first calls resolved – 7 minute average, most calls resolved in 60 seconds or less Approximately 100,000 calls per month, 1.2 million calls per year (2002 SCP Report) STAR Award – 4 Consecutive Years – 1999, 2000, 2001, 2002 3 rd Year Certified -- Support Center Practices Certification (SCP) Help Desk Institute 2001 Team Excellence Award Consistently meets or exceeds service level targets in the areas of Knowledge/Expertise, Professionalism, Ability to Resolve, and Overall Satisfaction When our mobile engineers become involved they will assess the situation and either fix or replace the associated hardware or peripheral. If your issue requires product replacement, we have a North American distribution network that covers approximately 50 cities and contains about 25 million in product inventory. Your product can be replaced same-day if need be. 300 Field Engineers averaging 7 years experience Field Engineers properly equipped to diagnose and resolve BDS Marketing and Non-BDS Marketing hardware issues – 90% resolved on first call 50% of critical field repairs responded to within 4 hours Parts Repair and Distribution Center enabled for 24x7 hardware delivery via UPS Logistics Extensive certification and training programs, including Dell, HP, Cisco, Microsoft, and others 97% of maintenance customers are very satisfied or better (based on customer event surveys) Our service levels around these support areas have been tremendous and are unmatched throughout the industry. In recently conducted customer event surveys our support center and field support associates have consistently met or exceeded service level targets in the areas of Knowledge/Expertise, Professionalism, Ability to Resolve, and Overall Satisfaction. With our “One Call Does It All” philosophy we provide the closed loop support model that you require to maintain operations.
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