Community Services Together

1. www.hertfordshire.gov.ukwww.hertfordshire.gov.uk
Welcome
Provider Engagement Forum September 2017:
Changing Community Services Together

2. www.hertfordshire.gov.ukwww.hertfordshire.gov.uk
Why are we here?

3. www.hertfordshire.gov.ukwww.hertfordshire.gov.uk
9:30 Welcome
9:40 Changing Services Together Overview
(Ruth Harrington, Head of Community Wellbeing
Commissioning, HCC)
10:10 Connected Lives
(Mark Harvey , Principal Social Worker, HCC)
10:40 Tea & Coffee break, Networking
11:20 Creating Opportunities
(Rachel Halliwell, Head of Day Service, HCC)
11:40 Workgroups
12:10 Feedback from Work groups
12:25 Close

4. www.hertfordshire.gov.ukwww.hertfordshire.gov.uk
Housekeeping

5. www.hertfordshire.gov.uk
Changing services together
Day Support review
Community Wellbeing Commissioning
Ruth Harrington

6. Day support in Hertfordshire
Includes:
• Day centres (buildings)
• Activities
• Outreach service
• Lunch clubs
• Befriending groups
For:
• People with Learning Disabilities
• Older People
• People with Physical Disabilities
• People with Sensory Impairments
• People with Mental Health needs

7. Day support:
Delivered by:
• Commissioned providers
• HCC in-house services
Delivered via:
• Block contracts
• Spot contracts
HCC funds:
• £19.5 million

8. Engagement with providers:
Community conversations
• A meeting in each district
• Approx. 40 people at each session, overall 150
organisations represented
• Wealth of activities across the county
• Each community has unique strengths
• Some areas carried on with meetings
Feedback we received in these sessions:
• Need clearer link with statutory services
• HertsHelp needs to be easier to use and should be
better advertised
• Online community directory needs improvements

9. Engagement with people:
NDTi
• National Development Team and Inclusion (NDTI):
• focus groups, drop-ins for anyone, visits to existing
groups and survey
• Spoke to approx. 300 people, representing wide
range of views
• Asked:
What’s important to you in your life- now and future?
What helps you, or will help you have the life you want?

10. What is most important to people?
Work
Friendships
and
relationships
Staying
Active,
Staying Well
(Wellbeing)
Contribut
ing-
having a
role
Lifelong
learning
Leisure,
hobbies
and
interests
Community
life-
somewhere
to go
Home –
living
independ
ently

11. Examples of what people said:
“Getting out of the house is very important, as is being
with likeminded people”
“Having friends my own age”
“Getting married to my girlfriend in the future”
“Having a life, not just a day centre”
“I know what I am doing at work, I don’t always know
what I’m doing at home.”
“I like to think I am helping out by volunteering at the
charity shop”
“Being able to get adaptations to home if needed”
“Having a joke and a laugh is good for psychological
wellbeing”

12. What support will help:
Support:
Family, friends
peers or paid
Person-
centred
Flexible
Resilience
Access
at
places
Getting
around
Information
and
knowledge
Money
Technology
Grouping
people-
beyond
labels

13. Examples of what people said:
“Having a Buddy to introduce me to community
activities”
“Support to get and keep a job”
“Professionals need to work together to solve problems
in a timely manner, so families do not have to do the
battle to ensure stated agreed needs are met”.
“Peer support”
“Support provided for by trained volunteers and
counsellors to listen and give me confidence”
“I often have lots of different carers, I would like the
same one all the time really”

14. Day support could look like this:
Community and preventative
support to live well day-to-day
(Big)
Specialist support e.g. employment
skills shops (Med)
Specialist places (Small)
Support
Fund
Inspire
Commission
Co-produce
Commission
Co-produce
Our current model means we have more specialist places
and less community support

15. Practically, what could this look like?
Hubs/
Welcome centres
Groups and Activities in
the community
Networking/ Social Action
Safe spaces, places to drop in
and meet people
Befriending, social groups,
sports groups
Connecting people with things
going on in their community

16. What now?
Understand
what people
want
Understand
community
assets
Engagement
with people and
providers to
develop future
solution on
district levels

17. www.hertfordshire.gov.uk
thank you