Sap Crm

Customer Relationship Management Present by :- Ravi Jain

Contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Introduction ,[object Object]

Why Need CRM ,[object Object],[object Object],Communication Gap Getting a new customer cost 5 times then retaining existing customer Not a single point of contact 1% increase in sale with existing customer will boost profit by 17% while 3% in other case

Goals of CRM ,[object Object],Provide better customer services Make call center more efficient Cross sell product more effectively Helps sales staff close deals faster Simplify marketing & sales process Discover new customers Increase customer revenue

Types of CRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Continue….

Types of CRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Continue….

Types of CRM ,[object Object],[object Object],[object Object],[object Object],[object Object]

Implementation type of CRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Web Based CRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Benefits of CRM Growth Vision Improve Sales & Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Profit ,[object Object],[object Object],[object Object],[object Object],improved customer satisfaction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Cost Calculations ,[object Object],[object Object],[object Object],[object Object],Approx Cost :- 0.5 M $ or 2.5 Cr Rs

Appendix A – Market Capitalization *Data as per year 2006-07 4.1% Microsoft 40.6% Others….. 5.2% Amdocs 8.3% Salesforce 25.3% SAP 16.3% Oracle % Share Vendor

Appendix B – CRM Definition ,[object Object],[object Object],[object Object]

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