Real-time Customer Impact Calculation on a Telecom Scale Knowledge Graph
Dr Julia Glidden Offentliga Rummet 2012, Uppsala, Sweden
1. Turning Turtles into Gazelles:
Can the Public Sector Support
‘Smart’ Citizen-Generated
Services?
Dr. Julia Glidden
21c Consultancy
Uppsala, 30 May 2012
2. E-Participation – Looking Back and
Looking Forward
Starting with eVoting 10 years ago
Use ICT to engage citizens in public policy design
Peaked about 4 years ago
Palpable lack of political enthusiasm
Transformed into focus on public services not policy
Use ICT to engage citizens/SME’s in public service design
The term eDemocracy was first introduced over ten years ago – initially in the context of eVoting and then later in the context of eParticipation or wider citizen involvement in decision making.
If you recall, I noted that four years ago the term eParticipation defined as engaging the public in the decision making process more or less fell out of fashion – in large part due to inertia of politicians There were many voices – indeed from many familiar faces here today – who argued forcefully that the political class would need to understand and ultimately embrace eParticipation or risk being swamped by it....... Some leaders listened and tried, but most tried to use these tools to continue ‘business as usual’ ie top-down message delivery/talking to and at people rather than with
Increased Citizen Expectations and the current economic crisis are creating new demandsCities must deliver more for less ie better infrastructures and more efficient and responsive servicesClean energyHealth and AgeingSafer water suppliesWaste management Traditionally, top down, slow to innovate, resistant to changeCulture embeds a host of organisational, managerial and even legal barriers to innovation
Often the best source of new products and ideas but don’t always understand the public sector –not just how it works but what it needsHard to access and work with government At the same time face growth barriers such as finding right skills and ability to innovate –that government can help resolve
Need to bridge the gap between public administration and the private sector – particularly in terms of innovation and growthNeed to overcome organisational and indeed even legal and managerial barriers to SME/Public Sector collaboration
Approach is based on involving users in the design of public services much the same way the private sector engages consumers in new product designHave received significant support through the years from the DG Info of the European CommissionSince 1995, the European Commission has funded a number of initiatives to improve government services Used to close the gap between innovative R&D and market take up and make the innovation process more efficientOpen eco--‐systems engage and motivate stakeholders, s8mulatecollabora8on, create markets and enable behaviour transformaion.
Definitions of a Smart City vary but collectively tend to suggest the use of Ineternet of Things (IOT) and Web 2.0 technologies to connect city systems and deliver more effective and efficient public services:IBM: With recent advances in technology, we can infuse our existing infrastructures with new intelligence. By this, we mean digitising and connecting our systems, so they can sense, analyse and integrate data, and respond intelligently to the needs of their jurisdictions. In short, we can revitalise them so they can become smarter and more efficient. With the greater digitization and interconnection of a city’s core systems, the newly gained information can be used for intelligent and informed decision making.
Harness the power of the ‘Cloud’ to bring large industrial powers and SMEs closer together and achieve scalable networksUse the IBM Cloud as the basis for a European-based web-service delivery platformPilot ‘Smart City’ use of the platform across EuropeDevelop a Roadmap for pan-European implementation
Application will integrate new and existing RFID/IOT technologies to help households monitor their carbon consumption IOT data collectors will measure environmental factors such as electricity useage, temperature and gas consumption to provide households with a snapshot of their energy useCities will use the information to influence policy and achieve carbon reduction targets
Application will create a virtual space for consultation and dialogue on proposed urban developmentsApplication combines rich media, 3D modelling, and symbolic information to enable users to experience planned developments for themselvesUsers can fly over a digital 3D model of a city and enter major sites – much as in a video gameFrench SME Navidis will lead development with Living Lab Issy Media
We started this discussion with the current focus on the way in which eParticipation is currently linked to the notion of involving end-users in service design and development – And asked whether whether the public sector can support ‘Smart’ citizen generated servicesAnd we have shown that it can?
The question is will Open Innovation – or shared collaboration between the public sector and citizens really take off? Or will our turtles and gazelles fade away.....
Wherein public administrators and SMES work together with citizens to drive high impact innovation and growth And deliver the public services 21cst cities want and need
We have seen the results – rather than fading quietly from the scene, the explosion of social media alongside dramatic global developments such as the Arab Spring and Occupy Wall Street Movement have led to a widespread resurgence of the term eParticipation in terms engaging citizens – or better yet
Wherein, when we look back on the evolution of eParticipation in public service design and delivery five years from now, will be talking in terms of eRevolution And the period in which our public sector turtles were overwhelmed by the gazelles?