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OPENING DOORS:
GENERATING NEW
CONNECTIONS TO
FOSTER SOCIAL
INCLUSION

Ronda Held
Inner East Social Inclusion Initiative
Social Isolation and Social Inclusion

• How do we engage with people who are at risk of
  isolation in our community?
• How can we build sustainable initiatives that will
  foster community inclusion?
• If you were socially isolated, what would it take for
  you to take a risk and become more engaged in your
  community?
Opening Doors
into Community
 Are you willing to take
the lead in making your
   community more
       inclusive?




    A community
leadership program for
 SOCIAL INCLUSION
Appreciative Inquiry


…begins by identifying what is positive and
 connecting to it in ways that heighten
  energy, vision and action for change.



                                   Cooperrider (2008)
Social Isolation
• Significant risk factor for morbidity and mortality
• Risk comparable to cigarette smoking
• Risk factor for depression and suicide
• Socially isolated people are less likely to access
  health and support services and engage in positive
  behaviours that can improve their health and well-
  being

The debate about social isolation focusses on deficits.
Two paths – two solutions
   Needs                              Assets
(What is not there)               (What is there)

Services to meet                  Connections &
   needs                           contributions

 Consumers                              Citizens

Programs are the                 People are the
  answer                            answer
Community Needs Map
Unemployment                                  Social Housing


           Child Abuse                  Crime

              Teenage               Elderly
              Mothers
                                                        Illiteracy
Poverty                      School Dropouts
             Mentally Ill

                         Homeless

          Truancy                        Addiction

Social isolation                                    Delinquency
Looking to the community not services…

• Found people passionate about inclusion
• People raised the issues that were important to them


              OPEN SPACE PRINCIPLES

                       Passion

                    Responsibility
Community Assets
Businesses             Local Institutions               Schools

                         Associations
            Churches                          Clubs
                        Gifts of Residents
Parks
               Income                        Artists    Libraries

                 Youth               Elderly
                   Labelled/Marginalized

        Social Groups             Self-Help Groups

Hospitals                                              Nonprofits
Opening Doors: Generating new Connections to foster Social Inclusion
Program Process



Group Interview:
• Promote
  conversation
• Vision for
  community
Opening Retreat


• Explore
  leadership
• Discover
  leadership
  strengths
Twelve Principles of ABCD
1. Everyone has gifts.
2. Relationships build a community.
3. Citizens are at the centre.
4. Leaders involve others as active members of the
   community.
5. People care about something.
6. Identify what motivates people to act.
Twelve Principles of ABCD (cont.)
7.    A listening conversation is the way to discover
      motivation and invite participation.
8.    Ask, ask and ask.
9.    Asking questions rather than giving answers
      invites stronger participation.
10.   A citizen-centred ‘inside-out’ organisation is the
      key to community engagement.
11.   Institutions have reached their problem solving
      limits.
12.   Institutions are servants.
ABCD – three steps

1. Discover strengths

2. Connect with each other and our community

3. Come together to build on knowledge and skills
Regular sessions
• 12 sessions over
  6 months
• Meet in a variety
  of community
  venues to
  discover local
  assets
• Develop a
  community
  project
Margaret Wheatley



                    “There is no power
                    for change like a
                    community
                    discovering what it
                    cares about.”
Opening Doors has led to…

• 58 graduates strengthening their knowledge, skills and
  confidence to make a difference in their communities
• 45 grass roots community projects that are working to
  increase social inclusion
• Over 4000 community members who are engaged with their
  communities in new and positive ways as a result of these
  projects
• A network of 50 different organisations, businesses and
  groups collaborating to promote social inclusion through their
  support of the program.
Opening Doors: Generating new Connections to foster Social Inclusion
Mike Green

             “The deepest dream of
             ABCD is that more and more
             people can come to see truly
             that ‘there is no one we
             don’t need’ and that a
             community without a place
             for everyone is a community
             really with a place for no
             one.”
Strength in Partnership




Partners at the Opening Doors Graduation 2009
Partners involved in Opening Doors
• Inner East Primary Care Partnership
• MonashLink Community Health Service
• Whitehorse Community Health
• Manningham Community Health
• Uniting Care Community Options
• Ashburton Support Services
• City of Boroondara
• Department of Health, Eastern Region
• Women's Health East
• Department of Planning and Community Development
Competencies developed by working together

• Affirmative Competence – a focus on strengths to create
  vitality;
• Expansive competence – challenge conventional practices to
  stretch in new direction, evoking a set of higher values and
  ideals to inspire members;
• Generative Competence – integrative systems allow
  members to see the results of their actions, to recognize
  they are making a contribution and to see progress;
• Collaborative Competence – forums where members can
  engage in dialogue and active .
                           Barrett, F. (1998) cited in Cooperrider et. al (2008) p 205
What was most appreciated about the
partnership?

• Shared vision, goal and passion.
• Diversity of people involved – different organisations,
  different roles/levels within organisations, not
  “representing” their organisations, bringing resources,
  knowledge, leadership, linking, capacity for all to learn.
• Commitment (ongoing) and motivation to achieve real
  change on the issue of social inclusion.
What kept people most engaged?
• Energy, enthusiasm, determination, excitement about what
  was evolving.
• Learning and growth: The different, evolving and
  developmental nature of the approach of capacity building.
  The challenge of seeing ideas translate into reality. The
  growth and learning of individuals from being involved, and
  the opportunity to use their expertise and networks to
  address the challenges.
• The importance of the issue.
Achievements

•Making the projects happen!
•Using a new approach to the issue
•The partnership itself
•The outcomes and impacts of the projects
Key success factors
• Perceived social value of the initiative
• Common vision and goals
• Diverse contributions
• Structures to manage the partnership
• Relationships
• Roles
• Time
Quotes from partners

“Partners were prepared to work together and change
direction when they could see that the project would
benefit from this”


                          “Be prepared for the long haul”



“A diversity of views leads to a better outcome”
Greatest
Achievement


The Graduation
“…confidence building
of the students who
will continue to
contribute. They have
been skilled up on a
long-term basis and
empowered to use
these skills. Fantastic   Graduation 2010
model!”
Community Benefit

Participants                Community Projects

Increased leadership        Actively working to
knowledge, skills and       strengthen community
confidence to engage with   connectedness and reduce
communities.                social isolation in local
                            neighbourhoods.
Quote from an Opening Doors Participant

  “Opening Doors has challenged many of my belief
systems. Through its many unique experiences I now
 see and experience our world and myself differently.
Where I saw hopelessness, weakness, deficiencies and
indifference I now see beauty, strengths, potential and
passion. I step forward now, empowered and hopeful.”
Quotes from participants
“Honestly, it’s made a huge difference in my life…in fact life changing.
I think doing this course has opened my eyes to what’s possible and
given me renewed faith in others…especially myself. I have more
confidence and faith in my abilities and that’s a big shift.” Mike
Opening Doors gave me insight into how I can contribute. It helped me
to focus on my strengths and see a different way to attract people to
become involved.                                           Bunnary
I learnt a lot from that program, most importantly how to listen.
                                                         Margaret
I have learnt that a lot can be achieved with a small beginning. If we
have a simple idea, a clear vision, along with persistence and
determination, anything is possible.                            Linda
PROJECTS
Resources
QUESTIONS?




         Find us on facebook




Email: ronda.held@rondaheld.com.au
Sponsors
      of the




Manningham
Community Health
Service

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Opening Doors: Generating new Connections to foster Social Inclusion

  • 1. OPENING DOORS: GENERATING NEW CONNECTIONS TO FOSTER SOCIAL INCLUSION Ronda Held Inner East Social Inclusion Initiative
  • 2. Social Isolation and Social Inclusion • How do we engage with people who are at risk of isolation in our community? • How can we build sustainable initiatives that will foster community inclusion? • If you were socially isolated, what would it take for you to take a risk and become more engaged in your community?
  • 3. Opening Doors into Community Are you willing to take the lead in making your community more inclusive? A community leadership program for SOCIAL INCLUSION
  • 4. Appreciative Inquiry …begins by identifying what is positive and connecting to it in ways that heighten energy, vision and action for change. Cooperrider (2008)
  • 5. Social Isolation • Significant risk factor for morbidity and mortality • Risk comparable to cigarette smoking • Risk factor for depression and suicide • Socially isolated people are less likely to access health and support services and engage in positive behaviours that can improve their health and well- being The debate about social isolation focusses on deficits.
  • 6. Two paths – two solutions Needs Assets (What is not there) (What is there) Services to meet Connections & needs contributions Consumers Citizens Programs are the People are the answer answer
  • 7. Community Needs Map Unemployment Social Housing Child Abuse Crime Teenage Elderly Mothers Illiteracy Poverty School Dropouts Mentally Ill Homeless Truancy Addiction Social isolation Delinquency
  • 8. Looking to the community not services… • Found people passionate about inclusion • People raised the issues that were important to them OPEN SPACE PRINCIPLES Passion Responsibility
  • 9. Community Assets Businesses Local Institutions Schools Associations Churches Clubs Gifts of Residents Parks Income Artists Libraries Youth Elderly Labelled/Marginalized Social Groups Self-Help Groups Hospitals Nonprofits
  • 11. Program Process Group Interview: • Promote conversation • Vision for community
  • 12. Opening Retreat • Explore leadership • Discover leadership strengths
  • 13. Twelve Principles of ABCD 1. Everyone has gifts. 2. Relationships build a community. 3. Citizens are at the centre. 4. Leaders involve others as active members of the community. 5. People care about something. 6. Identify what motivates people to act.
  • 14. Twelve Principles of ABCD (cont.) 7. A listening conversation is the way to discover motivation and invite participation. 8. Ask, ask and ask. 9. Asking questions rather than giving answers invites stronger participation. 10. A citizen-centred ‘inside-out’ organisation is the key to community engagement. 11. Institutions have reached their problem solving limits. 12. Institutions are servants.
  • 15. ABCD – three steps 1. Discover strengths 2. Connect with each other and our community 3. Come together to build on knowledge and skills
  • 16. Regular sessions • 12 sessions over 6 months • Meet in a variety of community venues to discover local assets • Develop a community project
  • 17. Margaret Wheatley “There is no power for change like a community discovering what it cares about.”
  • 18. Opening Doors has led to… • 58 graduates strengthening their knowledge, skills and confidence to make a difference in their communities • 45 grass roots community projects that are working to increase social inclusion • Over 4000 community members who are engaged with their communities in new and positive ways as a result of these projects • A network of 50 different organisations, businesses and groups collaborating to promote social inclusion through their support of the program.
  • 20. Mike Green “The deepest dream of ABCD is that more and more people can come to see truly that ‘there is no one we don’t need’ and that a community without a place for everyone is a community really with a place for no one.”
  • 21. Strength in Partnership Partners at the Opening Doors Graduation 2009
  • 22. Partners involved in Opening Doors • Inner East Primary Care Partnership • MonashLink Community Health Service • Whitehorse Community Health • Manningham Community Health • Uniting Care Community Options • Ashburton Support Services • City of Boroondara • Department of Health, Eastern Region • Women's Health East • Department of Planning and Community Development
  • 23. Competencies developed by working together • Affirmative Competence – a focus on strengths to create vitality; • Expansive competence – challenge conventional practices to stretch in new direction, evoking a set of higher values and ideals to inspire members; • Generative Competence – integrative systems allow members to see the results of their actions, to recognize they are making a contribution and to see progress; • Collaborative Competence – forums where members can engage in dialogue and active . Barrett, F. (1998) cited in Cooperrider et. al (2008) p 205
  • 24. What was most appreciated about the partnership? • Shared vision, goal and passion. • Diversity of people involved – different organisations, different roles/levels within organisations, not “representing” their organisations, bringing resources, knowledge, leadership, linking, capacity for all to learn. • Commitment (ongoing) and motivation to achieve real change on the issue of social inclusion.
  • 25. What kept people most engaged? • Energy, enthusiasm, determination, excitement about what was evolving. • Learning and growth: The different, evolving and developmental nature of the approach of capacity building. The challenge of seeing ideas translate into reality. The growth and learning of individuals from being involved, and the opportunity to use their expertise and networks to address the challenges. • The importance of the issue.
  • 26. Achievements •Making the projects happen! •Using a new approach to the issue •The partnership itself •The outcomes and impacts of the projects
  • 27. Key success factors • Perceived social value of the initiative • Common vision and goals • Diverse contributions • Structures to manage the partnership • Relationships • Roles • Time
  • 28. Quotes from partners “Partners were prepared to work together and change direction when they could see that the project would benefit from this” “Be prepared for the long haul” “A diversity of views leads to a better outcome”
  • 29. Greatest Achievement The Graduation “…confidence building of the students who will continue to contribute. They have been skilled up on a long-term basis and empowered to use these skills. Fantastic Graduation 2010 model!”
  • 30. Community Benefit Participants Community Projects Increased leadership Actively working to knowledge, skills and strengthen community confidence to engage with connectedness and reduce communities. social isolation in local neighbourhoods.
  • 31. Quote from an Opening Doors Participant “Opening Doors has challenged many of my belief systems. Through its many unique experiences I now see and experience our world and myself differently. Where I saw hopelessness, weakness, deficiencies and indifference I now see beauty, strengths, potential and passion. I step forward now, empowered and hopeful.”
  • 32. Quotes from participants “Honestly, it’s made a huge difference in my life…in fact life changing. I think doing this course has opened my eyes to what’s possible and given me renewed faith in others…especially myself. I have more confidence and faith in my abilities and that’s a big shift.” Mike Opening Doors gave me insight into how I can contribute. It helped me to focus on my strengths and see a different way to attract people to become involved. Bunnary I learnt a lot from that program, most importantly how to listen. Margaret I have learnt that a lot can be achieved with a small beginning. If we have a simple idea, a clear vision, along with persistence and determination, anything is possible. Linda
  • 35. QUESTIONS? Find us on facebook Email: ronda.held@rondaheld.com.au
  • 36. Sponsors of the Manningham Community Health Service