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Morgenbooster I An Agile Mindset In A Corporate Setting I # 92

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In this Morgenbooster Pia Wendelbo, Head of Solutions & Customer Insights at Nordea Finance, and Emil Frost, Client Innovation Lead at 1508, will share insights and experiences about the pains and gains of introducing an agile, design-oriented mindset in an organization like Nordea Finance.

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Morgenbooster I An Agile Mindset In A Corporate Setting I # 92

  1. 1. DESIGN IN LOVE WITH TECHNOLOGY 1508™ AN AGILE MINDSET IN A CORPORATE SETTING PIA WENDELBO EMIL FROST MORGENBOOSTER
  2. 2. 1508™ MORGENBOOSTER PIA WENDELBO NORDEA FINANS EMIL FROST 1508
  3. 3. 1508™ THE JOURNEY TOWARDS AN AGILE MINDSET MORGENBOOSTER
  4. 4. 1508™ The journey towards an agile mindset The agile pioneer The motivated core team The valuable partners in chance The support from management The environment for success MORGENBOOSTER THE GREATEST TAKE-AWAYS
  5. 5. 1508™ THE JOURNEY IN SHORT MORGENBOOSTER
  6. 6. 1508™ MORGENBOOSTER
  7. 7. 1508™ MORGENBOOSTER Only 12.7% of the respondents strongly agree that their company celebrates failure when it occurs!
  8. 8. PIA HEAD OF SOLUTIONS & CUSTOMER INSIGHTS PIA PRODUCT MANAGEMENT & ANALYSIS NORDEA FINANS & 1508 COLLABORATION DIGI. SOLUTIONS • DESIGN SPRINTS • TRAINING • CONCEPT DEV. • FLOW DESIGN • UX DESIGN • WORKSHOPS 1508 EXECUTIVE NETWORK • PROFESSIONAL NETWORK • STRATEGIC SPARRING • INSPIRATION APP-PILOT • DESIGN SPRINTS • AGILE FRAMEWORK STRATEGIC/MANAGEMENT SPARRING W. 1508 CLIENT INNOVATION LEADS & CLIENT INNOVATION PARTNER CUSTOMER JOURNEY MAPPING • INT. STAKEHOLDER INTERVIEWS • CUSTOMER INTERVIEWS • WORKSHOPS • INTERNAL TRAINING 2016 1508 & NORDEA – “LIV & PENSION” (VELLIV) • MVP’S • SPRINTS • WEB DEV. • APP DEV. 20192017 2018
  9. 9. 1508™ ITS A LOT TO TAKE IN MORGENBOOSTER DESIGN SPRINTS INTERNAL STAKEHOLDER INTERVIEWS CUSTOMER VISITS AND INTERVIEWS CUSTOMER JOURNEY MAPPING CUSTOMER JOURNEY MAPPING PROJECT POINT OF DEPARTURE RAPID PROTOTYPING BUSINESS SKETCHING VALUE PROPOSITION BUSINESS MODEL CANVASPAIN RELIEVERS GAIN CREATORS DOT VOTING AGILE DESIGN THINKING
  10. 10. 1508™ THE AGILE PIONEER MORGENBOOSTER
  11. 11. 1508™ IT START WITH YOUR MINDSET MORGENBOOSTER A LOT OF PATIENCE AND A LOT OF GUTS A JUST DO IT MINDSET STICK TO IT EVEN THEN IT GETS TOUGH YOU CANNOT DO THIS ALONE HAVING THE PASSION AND BELIEVING
  12. 12. 1508™ THE GOOD AGILE EVANGELIST… MORGENBOOSTER …focus on the problem not the solution (…at first) …are nerdy about the methods and use symbols to show their excitement (Show the torch) …iterate on their own approach and methods (Walk the talk) …accept ambiguity and the awkwardness of not knowing the answer (…yet) …strife to fulfil a vision not “just” make a new product (Test the vision)
  13. 13. 1508™ THE MOTIVATED CORE TEAM MORGENBOOSTER
  14. 14. 1508™ MORGENBOOSTER INNOVATION MANAGEMENT Only 15.5% of the respondents strongly Agree that their Company has a clear Innovation framework! Only 9.4% of the respondents strongly agree that most employees in their company use the innovation framework! Only 9.4% of the respondents strongly agree that their investment boards use the company’s innovation framework!
  15. 15. 1508™ CULTIVATING THE CORE TEAM MORGENBOOSTER GET THE RIGHT PEOPLE ON BOARD WORK ON BUILDING UP NEW SKILLS GET SOME PEOPLE IN WHO ALREADY HAVE PART OF THE NEW SKILLSET START SMALL - BUILD UP MAKE ROOM TO ABSORB WHAT YOU LEARNED BUILD TRUST IN THE CORE TEAM BE HONEST AND TRANSPARENT WALK THE TALK
  16. 16. 1508™ SPRINT-ABSORB-SPRINT-ABSORB MORGENBOOSTER
  17. 17. 1508™ WHAT TO DO BETWEEN SPRINTS/PROJECTS MORGENBOOSTER Share what was learned about the problem Do a retro with the sprint team and evaluate what to do different next time • Share these findings too Review the “not chosen ideas” and evaluate if any of them are relevant to rapidly prototype and test with out doing a whole sprint Recruit new customers and internal expert for the next sprint Do internal feasibility with IT/legal/Sales etc.
  18. 18. 1508™ THE VALUABLE PARTNERS IN CHANGE MORGENBOOSTER
  19. 19. 1508™ ACTIVATING THE NETWORK MORGENBOOSTER COLLABORATE WITH EXTERNAL CONSULTANTS TO ACCELERATE THE PROCESS ACTIVATING INTERNAL NETWORK AND PARTNER IN CRIME DEVELOP USER PANELS/NETWORK WITH CUSTOMERS AND PARTNERS
  20. 20. 1508™ BENEFITS OF USING EXTERNAL EXPERTS MORGENBOOSTER Jump start process and learning the methods Ensure success from the beginning to not scare away people from design thinking Capacity and specialized skillset (UX, Design, Branding, facilitation, management) Quality in execution The need for Strategic sparring when implementing a new mindset We can say all the nasty stuff
  21. 21. 1508™ YOU NEED A PARTNER IN CHANGE A person that has your back Gives you new perspectives Challenges you and keeps you on the positive path MORGENBOOSTER HONEYMOON CRISIS RECOVERY ADJUSTMENTS
  22. 22. 1508™ DEVELOP USER PANELS/NETWORK WITH CUSTOMERS AND PARTNERS MORGENBOOSTER
  23. 23. 1508™ MORGENBOOSTER Data is the best argument Customers feel involved Quick input when you need it 3 REASONS TO SET UP A USER PANEL/NETWORK
  24. 24. 1508™ MORGENBOOSTER Start recruiting early Use existing channels to recruit Tell users what to expect 3 HINTS TO GET STARTED WITH USER PANELS
  25. 25. 1508™ TELL USERS WHAT TO EXPECT MORGENBOOSTER
  26. 26. 1508™ THE SUPPORT FROM MANAGEMENT MORGENBOOSTER
  27. 27. 1508™ HOW TO GET SUPPORT FROM MANAGEMENT? Provoke a little Build trust among your key stakeholders Be brave MORGENBOOSTER BUSINESS CASE SPRINT
  28. 28. 1508™ SPRINT NOW ASK LATER MORGENBOOSTER
  29. 29. 1508™ MORGENBOOSTER THIS IS WHAT WE PLAN TO DO… …CAUSE YOU CANNOT PROVE THE RESULTS NO! NO! NO! INHERIT RISK ALL RISK IS ISOLATED TO HERE THIS IS WHAT WE DID… AH OKAY…
  30. 30. 1508™ TRY IT OUT AND SHOW WHAT YOU DID … IN NO TIME 1 day sprints 5 day sprints Business sketching workshop How Might We canvas exercise Point of departure Guerrilla user testing MORGENBOOSTER
  31. 31. 1508™ MORGENBOOSTER “71% of organizations that practice design thinking report it has improved their working culture on a team level” - PARSONS NEW SCHOOL
  32. 32. 1508™ MORGENBOOSTER “The outperformance of design led companies suggests that good design continues to be good business” - MCKINSEY
  33. 33. 1508™ MORGENBOOSTER “Organizations slashed the time required for initial design and alignment by 75%. The model demonstrates cost savings of $196K per minor project and $872K per major project” - IBM/FORRESTER
  34. 34. 1508™ MORGENBOOSTER NEW 2019 INNOVATION SURVEY https://15083.typeform.com/to /gAPWGI
  35. 35. 1508™ THE ENVIRONMENT FOR SUCCESS MORGENBOOSTER
  36. 36. 1508™ MORGENBOOSTER
  37. 37. 1508™ Make room and aspire calmness in the team Look at how tasks are prioritized Create consensus on the most important priorities MORGENBOOSTER
  38. 38. 1508™ NOW ITS YOUR TURN Do you recognize the points we made today and how so? What do you see as the greatest barriers for change towards an agile mindset? What are your best advise for dealing with these issues? MORGENBOOSTER
  39. 39. 1508™ THANK YOU! MORGENBOOSTER EFA@1508.DK 25 48 62 45

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