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Customer service
Customer service
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Cus

  1. 1.  Understand the importance of customer service  Handle the different type of customer  Practice complaint handling
  2. 2. Price 9% Poor Customer Service 69% Product Dis- satsfaction 13% Other 9%
  3. 3.  Friendliness  Empathy  Fairness  Participation  information
  4. 4.  Acknowledge  Connect  Thank
  5. 5.  Smile  Eye contact  Professional appearance  Friendly verbal greeting
  6. 6.  Use names  Give information  Solve problems  Check for satisfaction  Listen
  7. 7.  Invite return  Express appreciation  Share information  Found farewell
  8. 8.  Continued success  Increased profits  Higher job satisfaction  Improved company  Better teamwork  Market expansion of services/ products
  9. 9.  Good Customer Service  Bad Customer Service
  10. 10.  All you need to do is L.A.U.G.H  Listen  Apologize  Understand  Give  Help
  11. 11. Take a deep breath , sometimes they don’t know , so you have teach them
  12. 12. Otherwise you may sound demanding and impatient
  13. 13. Because everyone likes to be thanked !

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