Don't dwell on missed promotion; keep doing your best work
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The document discusses emotional intelligence. It defines emotional intelligence as the ability to understand and manage one's own emotions and the emotions of others. The document outlines four key skills of emotional intelligence: self-awareness, self-management, social awareness, and relationship management. It notes that emotional intelligence is important for effective communication, leadership, and navigating social situations.
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Don't dwell on missed promotion; keep doing your best work
- 1. Situation: You find out that the promotion you were hoping for was given to someone else. Your Response: A. You forget about it. You didn't want the job that much anyway. B. You lock yourself in your office and cry. C. You obsess over what the other person had that you didn't and compare yourself to him or her unmercifully. D. You continue to do your best; you know the next promotion is yours.
- 3. Why are we here?
- 4. Activity - Naming Feelings… 1. "What did we just do?" (Become aware of feelings.) 2. "Are feelings easy or hard to talk about? What makes it hard to talk about them?“ 3. "How do you know when you're feeling a feeling? Can you stop or change your feelings? Increase your feelings?“ 4. "What are some lessons from today? Where else could you use them?”
- 5. Intelligence: • Intelligence is more appropriately understood as the interface of cognitive and emotional characteristics. • Analytical reasoning • Verbal skills • Spatial ability • Attention memory • The ability to learn from experience. • The ability to adapt to the surrounding environment. Types; • Cognitive • Emotional
- 6. Cognitive Intelligence | Emotional Intelligence Ability to Learn, Recall, Apply, Think, Reason, Abstract Cognitive Intelligence is strategic i.e. long term capacity Ability to understand and manage both your own emotions, and those of the people around you Emotional Intelligence is tactical i.e. immediate functioning
- 7. These do not involve any people skills per se, i.e., you can solve a math equation by yourself, or write an essay by yourself Not being able to grasp the feelings of others and understand how the emotions are affecting the situation Being able to combine cognitive knowledge with emotional knowledge and use them in tandem Being able to empathize with others and knowing where they're coming from Cognitive Intelligence | Emotional Intelligence
- 8. Having temper tantrums, sulking or withdrawing Using an intellectual appeal to convince someone of something Knowing people Being able to manage your own emotions Using an emotional appeal to convince someone of something Knowing facts Cognitive Intelligence | Emotional Intelligence
- 9. Emotional Intelligence (EQ), Intelligence (IQ) & Personality Are Not Connected.
- 10. Emotional Intelligence (EQ), Intelligence (IQ) & Personality Are Not Connected. The 3 do not go together. EI - your behavior IQ – how quickly u absorb new information Personality - style with which you approach
- 11. Emotional Intelligence… Emotional Intelligence is the ability of an individual 1. to deal successfully with other people , 2. to manage one’s self, 3. motivate other people, 4. understand one's own feelings and 5. appropriately respond to the everyday environment. EI was developed when scientists discovered their standard intelligence (IQ) measurements were lacking in some areas.
- 12. Emotional Intelligence… EI in the workplace is the ability of employees to recognize: Their own feelings The feelings of others What motivates them How to manage their emotions, both in themselves and in relationships with others
- 14. Basic Emotions hard wired & physiologically distinct: JOY SURPRISE SADNESS ANGER DISGUST FEAR
- 15. Need for EI Daniel Goleman, who popularized the concept of Emotional Intelligence, believes that Intelligent Quotient (IQ) accounts for 20% success in a person’s life, whereas most of the remaining 80% factors are based on Emotional Intelligence (EI). It influences day-to-day problem solving behavior in schools, community centers, business houses and organizations.
- 16. Need for EI At individual level, it predicts communication skills, mortality, leadership, problem solving and aesthetics. Emotional Intelligence is very important for managers as it is one of the important deciding factor for relationship management resulting in motivation, retention , self management & managing others.
- 17. EI is balance between the Rational & Emotional brain Your brain is hard-wired to give emotions the upper hand. The limbic system (the emotional brain) reacts to events first before we have the opportunity to engage the rational brain. The communication between these two areas of the brain is the very definition of emotional intelligence. EQ requires effective communication between the rational and emotional centers of the brain.
- 18. EI Skills
- 19. EI Skills Self-Awareness is how accurately you can identify your emotions in the moment and understand your tendencies across time and situation. Self-Management is how you use awareness of your emotions to create the behavior that you want. Social Awareness is how well you read the emotions of other people. Relationship Management is how you use the first three emotional intelligence skills to manage your interactions with other people.
- 20. EI Skills Emotional intelligence is critical to managing your behavior, moving smoothly through social situations, and making critical choices in life. There are four emotional intelligence skills and they group under two primary competencies: personal competence and social competence.
- 21. EI - Self-awareness Self-awareness is the ability to see ourselves with our own eyes, to be aware of our internal states, preferences, resources & intuitions… 1. Emotional Awareness 2. Accurate Self Assessment 3. Self Confidence
- 22. EI - Self-awareness How can you begin to identify the filters (hot buttons) that trigger your emotions, and use this information positively to change events and achieve more positive outcome? You can identify your own emotional responses by: Tuning into your senses Getting in touch with your feelings Knowing your goals
- 23. EI - Self-management Managing our emotions effectively involves controlling those unproductive behaviors that really don’t get us anywhere. By understanding the link between your interpretation of an event and your responses to it, you can choose an alternative way to feel. This is a key EI capability.
- 24. EI - Self-management •Self-control •Trustworthiness •Conscientiousness •Adaptability •Innovation
- 25. EI – Social awareness Social awareness is… Reading emotions/ Awareness of others’ feelings, thoughts & concerns •Understanding others •Listening
- 26. EI – Relationship management It is the adeptness at inducing desirable responses in others. 1. Influence 2. Communication 3. Conflict management 4. Leadership 5. Collaboration & cooperation 6. Change catalyst
- 27. EI example Video Up in the Air
- 28. EI example Video Dasvidaniya
- 29. EI example Video Rocket Singh
- 30. EI at WORK… Your performance at work… Emotional intelligence can help you navigate the social complexities of the workplace, lead and motivate others, and excel in your career. In fact, when it comes to gauging job candidates, many companies now view emotional intelligence as being as important as technical ability and require EQ testing before hiring.
- 31. EI Activity - Questionnaire The purpose of the following quiz is to provide you with an introduction to Emotional Intelligence (EI).
- 32. EI Activity - Questionnaire - Assessment Assessment
- 33. Have you come across these situations??… Relationship Problems Rage in the Workplace Failure to advance in career
- 34. Have you come across these situations??… Poor decision making capability High rate of attrition in your team (healthy or bad!) Lack of complete delegation This happens when we neglect to manage our emotions…
- 35. How then can one improve emotional intelligence? Pay attention to self and other’s body language Listen more; speak less Get curious, not furious
- 36. How then can one improve emotional intelligence? Elicit pride in others Remember that emotions are contagious
- 37. Emotional Intelligence… Being intelligent about emotions means that we can perceive and use emotions to create optimal relationships and produce desired outcomes.
Hinweis der Redaktion
- Probe the audience & jot it down on a chart
- Naming Feelings Objectives Emotional literacy Recognition of shared experiences Materials 3 x 5 index cards (approximately 100) Preparation Before the class begins, draw a "feeling continuum" on the chalkboard. Example: Angry - Upset - Sad - Calm - Indifferent - Bored - Happy - Excited Beginning When the students come in, ask them, "How do you feel? How are you feeling today?" If they respond without detail (e.g., "fine"), discuss why that happens. Ask them why people greet one another with "how are you feeling?" and answer "fine" even when they are not fine? Affective Experience Ask students to indicate how they feel right now (present feeling state) by putting initials under those feeling words on the board. Have them add any word that better describes their feelings. Invite students to set a goal of how they would like to be feeling in 1 hour. Discuss how to get from the present feeling to the goal. Ask discussion questions that focus on feelings. Cognitive Inquiry 1. "What did we just do?" (Become aware of feelings.) 2. "Are feelings easy or hard to talk about? What makes it hard to talk about them?" 3. "How do you know when you're feeling a feeling? Can you stop or change your feelings? Increase your feelings?" 4. "What are some lessons from today? Where else could you use them?“ Follow-Up Brainstorm feelings -- all the words the class can think of. Ask for volunteers to write the words on the board. Ask for other volunteers to write feeling words on 3 x 5 cards, one word to a card. Explain that for the next few lessons we will be collecting feeling words and making experiment cards. Help the brainstorming by suggesting categories of feelings (i.e., good feelings, bad feelings, loving feelings, and neutral feelings). Teachers should add some complex words (e.g., embarrassed, content, indifferent). Do not expect a long list at first. The list will grow with awareness and time.
- Start of with what is Intelligence, types & so on…
- Use multiple points, if necessary.
- Use multiple points, if necessary.
- Use multiple points, if necessary.
- EI is about: Knowing how you and others feel and what to do about it. Knowing what feels good and what feels bad and how to get from bad to good. Possessing emotional awareness, sensitivity and the management skills that will help us to maximize our long-term happiness and survival.
- Use brief bullets and discuss details verbally.
- Use brief bullets and discuss details verbally.
- “Plasticity” is the term used to describe the brain's ability to grow new connections between neurons that facilitates the use of new behaviors. Your brain loves efficiency: the skills you practice are the skills your brain will make it easier for you to repeat. When you work to increase your EQ, the billions of microscopic neurons lining the road between the rational and emotional centers of your brain branch off small “arms” to communicate with the cells around them. A single cell can grow upwards of 10,000 connections to the cells around it. Your brain is hard-wired to give emotions the upper hand. The limbic system (the emotional brain) reacts to events first before we have the opportunity to engage the rational brain. The communication between these two areas of the brain is the very definition of emotional intelligence. EQ requires effective communication between the rational and emotional centers of the brain.
- SELF-AWARENESS: Often, some of our inner drives are hidden from our consciousness. Emotional intelligence enables us to access this information by helping us to tune into our responses and identify our hot buttons – those core beliefs and values – which, if pressed, evoke the flight or fight response, trigger an motion and propel us into action, for good or bad! Emotional Awareness – Recognising one’s emotions & their effects. Accurate Self Assessment – Knowing one’s strengths & limits. Self Confidence – A strong sense of one’s self-worth & capabilities.
- Tuning into your senses… This means paying attention to what you see and hear and not what you think you see and hear. Your beliefs, values, drivers and rules act as filters, distorting and deleting what otherwise might be important information. For example, going back to the scenario with your boss, did she actually pick up on a minor error or was that just your perception? What information did you use to make this appraisal: how she looked or something she did or said that you could have misinterpreted? All too often our filters get in the way of information that hits our senses. The higher your level of self-awareness, the greater your ability to recognise and distinguish between what is fact and what is the result of a filter. Getting in touch with your feelings… What we think – our interpretation of events that produces a particular emotional response or thought What we feel – a label that we use to describe a particular state How our bodies react – eg: racing heartbeat, feeling tense How we behave – eg: running away, hitting out or hugging someone It is generally accepted that an emotion is not simply an automatic physical response to a situation, but our interpretation of bodily changes and information available to us. Although our feelings are internal, they are often accompanied by outward (often physical) manifestations. By paying attention to these external signals, you can begin to understand what these feelings mean for you, moment by moment. For example: Butterflies in the stomach may mean excitement or fear Glowing face may mean embarrassment Relaxing into a chair may mean that you are at ease Knowing your goals… Our goals are what spur us into action. These might be short-term (what we want to accomplish right now/next month) or longer-term (for example, what we would like to have done with our lives). The value of becoming aware of our goals is that we can use this information to help us develop the strategies necessary to get what we really, really want.
- You might feel great at winning a shouting match with a difficult colleague or customer, but this is a short-term gain and transitory. You may have lost a potential major client and done nothing to build effective relationships. In addition, raising your adrenalin levels will do nothing for your longer-term health! By understanding the link between your interpretation of an event and your responses to it, you can choose an alternative way to feel. This is a key EI capability.
- Emotion Management Self-control: Keeping disruptive emotions & impulses in check Trustworthiness: Maintaining standards of honesty & integrity Conscientiousness: Taking responsibility fro personal performance Adaptability: Flexibility in handling change Innovation: Being comfortable with novel ideas, approaches & new info
- These final steps – Social awareness & relationship management– are key to our interpersonal intelligence, the outer intelligence we use to read, sense and understand, and manage our relationships with others. Social awareness is…Awareness of others’ feelings, thoughts & concerns Understanding others - Better able to take another person’s perspective Listening - Better at listening to others
- Relationship management Influence: Exercising effective tactics for persuasion Communication: Listening openly & sending convincing messages Conflict management: Negotiating & resolving disagreements Leadership: Inspiring & guiding individuals & groups Collaboration & cooperation: Working with others towards shared goals Change catalyst: Initiating or managing change Most people who work have to work with other people. No matter how enjoyable a job is, it can become stressful and unfulfilling or downright miserable if human relationships break down. The first thing to realise and accept is that you cannot change other people. All you can do is to change yourself. When someone says or does something to annoy you, the annoyance is not in the thing being done, but in your response to the thing that is being one. Things and actions are not in themselves annoying: the annoyance lies within ourselves, in the response.
- Relationship Problems – when you fail to communicate what you need; when you lose the confidence of your team members; when you are acknowledged as – “never approachable” Rage in the Workplace – Outburst of emotions Failure to advance in career – losing track of the actual purpose!
- Poor decision making capability – Pre-occupied with frustrated thoughts High rate of attrition in your team (healthy or bad!) – People start leaving you…not the job. Think! They start moving away from your vision Lack of complete delegation – Lack of trust leading to micromanaging, when it actually can be avoided This happens when we neglect to manage our emotions…
- Pay attention to self and other’s body language Listen more; speak less- develops empathy Get curious, not furious- Watch what you say especially when frustrated or annoyed. Reframe negative emotions into curiosity - " ... this makes absolutely no sense to me" can be replaced with, "Do you see something in this that I must be missing”
- Elicit pride in others – Reason for working together Remember that emotions are contagious - A dominant person's emotions (negative or positive) always influences others. Leaders should be careful to show only those emotions, which they want to see in others