The objective of technical documents is to preserve and reuse content any time requested. This is required at the following millstones of the life cycle of the product or a system.

1. Getting Your Technical Documentation Right 
The Objective of technical documents is to preserve and reuse contents any time requested.
This is required at the following millstones of the life cycle of the product or a system.
The following matrix lists the document types used at each millstone.

2. Milestones of Product Life Cycle P1
Document Type
Document Type
Document Type
Design review
CAD drawings
Assembly instructions
BOM lists
Historic design review
Acceptance tests
Field/ Clinical review
Audience
Audience
Management
Management
Responsibility
Responsibility
Engineering Team
Engineering Team
Production Team
Development
Production
Audience
Management
Regulator
Buyer
Regulatory Issues

3. Milestones of Product Life Cycle P2
Document Type
Document Type
Document Type
Guides & training Kits
Installation &
Maintenance guides
Online Help
Offline Help
Audience
Audience
User
User
Responsibility
Responsibility
Technical Writer
Support personal
Help desk
Audience
User
Responsibility
Technical Writer
Instruction Designer
User Assistance
Installation &
Maintenance
Customer Support

4. Content Sharing
Research shows that the same data is accessed at various millstones during a product’s life cycle.
In order to share these data and make it available to all the stakeholders a content management
system is required.
Integration between content management systems, engineering data and publication
applications is a key issue for an appropriate document management approach.
Engineering
Data
January
February
March
April
Content
Management
Systems
May
Publication
Applications
Document
Management
June

5. Summary
• Documentation and content management is a long term strategic project
and not intended to address and solve temporary problems.
• Sharing and publishing content is a key issue which has to be done right.
• If you are interested in practical solutions to implement content
management systems at you organization, please contact us
• 972(4)8336435 or visit www.technicalcom.co.il.