Career Development at |G

1. Human Resource
Management
GlaxoSmithKline
Submitted to: Mr. Abdul Hameed Khan
Submitted by:
Muhammad Suhaib 12953
BeenaRizvi 11892
ZeeshanValliani 12543
MiznaAwan 11538
YousufAyub 12918
Institute of Business Management

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Table of Contents
1. GSK HISTORY .........................................................................................................................................3
2. THE WORLD OF GSK..............................................................................................................................4
3. VISION & MISSION ................................................................................................................................4
VISION.......................................................................................................................................................4
MISSION....................................................................................................................................................4
4. VALUES..................................................................................................................................................5
Respect for people....................................................................................................................................5
Patient focused.........................................................................................................................................5
Transparency.............................................................................................................................................5
Integrity.....................................................................................................................................................6
5. BEHAVIORS............................................................................................................................................6
Flexible thinking........................................................................................................................................6
Enable and drive change...........................................................................................................................6
Continuous improvement.........................................................................................................................6
Customer driven .......................................................................................................................................6
Developing people....................................................................................................................................7
Building relationships................................................................................................................................7
6. STRATEGIC PRIORITIES..........................................................................................................................7
Grow a diversified global business............................................................................................................7
Deliver more products of value ................................................................................................................7
Simplify the operating model ...................................................................................................................7
Create a culture of individual empowerment...........................................................................................8
Building trust.............................................................................................................................................8
7. TRAINING AND DEVELOPMENT ............................................................................................................8
Development.............................................................................................................................................9
Training and Development in GSK: .........................................................................................................10
Performance & Development Plan Form (PDP)......................................................................................11
8. CAREER DEVELOPMENT......................................................................................................................15
Management Trainee Program...............................................................................................................15
Performance and Development Planning...............................................................................................15
On-the-job development ........................................................................................................................15

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Career Innovation Zone ..........................................................................................................................16
myLearning..............................................................................................................................................16
Coaching and feedback...........................................................................................................................16
Sabbaticals ..............................................................................................................................................16
9. ENVIRONMENT, HEALTH AND SAFETY................................................................................................17
Lock Out Tag Out (LOTO) ........................................................................................................................17
Sustainability Initiative............................................................................................................................18
10.JOB ANALYSIS, JOB SPECIFICATION AND JOB DESCRIPTION..................................................................18

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1. GSK HISTORY
 In 2001, Glaxo Wellcome and SmithKline Beecham merged to form GlaxoSmithKline
 Today, GSK is a leading research based pharmaceutical company in the World

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2. THE WORLD OF GSK
3. VISION & MISSION
VISION
GlaxoSmithKline’s vision is inspiring:
“The opportunity to make a difference to the lives of billions of people.”
MISSION
GlaxoSmithKline’s quest is to improve the quality of Human life by enabling people to:
DO MORE | FEEL BETTER | LIVE LONGER

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4. VALUES
Values are Important and lasting beliefs or ideals shared by the members of a culture about what is
good or bad and desirable or undesirable. Values have majorinfluence on a person'sbehaviour and
attitude and serve as broad guidelines in all situations and special emphasis is being put now-a-days in
organization to deeply inculcate their values in their employees. GSK being the industry leader in the
field of pharmaceuticals has its own set of unique values that distinguish it from the rest of the players.
The key values at the GSK are summarized as follows:
Respect for people
It is believed at GSK that respecting each other is the key toprogress and growth for everyone that
includes GSK’s business,employees and customers. Therefore, the cultureat GSK celebrates diversity and
achieving goalswith team work and cooperation. The workplace at GSK fosters an environment where
people feel free to share their ideas and issues of concern which in turn leads to innovations in the
product offerings for the customers.
Patient focused
Customers are the main reason for a company’s survival and being in the business. GSK was one of the
pharmaceuticals to realise this important secret of success. This in turn ensures an unprecedented
commitment from GSK’s people to improving thelives of billions and also dictates that all company’s
efforts, be itresearch, manufacturing or distribution are gearedtowards continuous improvement.
Transparency
Transparency is yet another key value that is hugely emphasized at GSK. This is reflected by GSK’s
commitment to building and streamliningexisting systems to eliminate any possibility ofunfair practices.
Employees are encouraged to express their ideas and any unfair practice, if proven to be adapted by any
employee is dealt with critical cushion. The culture at GSK inculcates the value of taking full
personalresponsibility for actions by its employees.

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Integrity
The values at GSK go beyond merely complying withlegal and ethical regulations. Each member of
theGSK family takes pride in making decisions whichare not only profitable but are morally sound, with
the sincere intent of benefiting the patients. This has helped the company to foster long-term
relationships.
5. BEHAVIORS
GSK fosters a dynamic learning culture, whichthrives on innovation and flexibility. This is done to enable
the company to provide the best customer-centrichealth solutions by adapting to the changing needsof
the healthcare market.
The work environment at GSK is characterized by the following six behaviours:
Flexible thinking
Multiple options for problem-solving are explored at GSK. This flexibility enables the company to
innovate to meet the ever changing needs of their patients. The flexible thinking mainly drives its
inspiration from the respect for people and integrity values of the organization.
Enable and drivechange
Adaptability in context of today’s dynamic and ever changing environment has become a pre-requisite
for the success of any business. Therefore the ideas at GSK are executed to realize benefit forcustomers
and business growth thus creating a win-win situation for both the parties.
Continuous improvement
Practices of Total Quality Management have gained popularity in the past few decades due to their
effectiveness in achieving business objectives and at the same time being cost effective. Continuous
Improvement is one important aspect of Total Quality Management Practices which is accomplished at
GSK by not only excelling in what they do, but at the same time findinnovative improvements to current
practices.
Customer driven
Customer satisfaction lies at the core of GSK’s business behaviours and the employees are encouraged
to incorporate this core behaviour into everything they do.

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Developing people
Employee training forms an important part of the employee development program. Various trainings,
seminars are held to educate employees to dispense off their duties in the best possible manner.
Empowered employees take initiatives and providecreative solutions to challenges.
Building relationships
The main focus at GSK is on building the relationships through various PR and CSR activities. Company’s
values inculcate trust and openness in everything it does which helps the organization to foster long-
lasting partnerships
6. STRATEGIC PRIORITIES
Strategic priorities are an indicative of a company’s long term business objectives. The business at GSK
revolves around the following five basic priorities:
Grow a diversified global business
This strategic priority is reflected by the fact that the company has presence in 99 cities across 39
countries round the globe. The company is also well aware of the threats posed to business by new
entrants providing better products at cheaper prices. The company is reducing this risk by broadening
and balancing its portfolio of products,diversifying new product areas, while also fully capturing
opportunitiesfor its products across all geographic boundaries through aggressive marketing.
Deliver more products of value
The company realizes that the only way to maintain its position as an industry leader is to transform its
R&D into market offerings that effectively cater to the needs of customer. This is done on a regular basis
to ensure that the company not only deliver the current pipeline ofnew pharmaceuticals, vaccines and
consumer healthcare products, but that it is also able to sustain this flow of new products for years to
come.
Simplify the operating model
One way of sustaining the competitive advantage is to keep the operating model simple. This forms the
basis for adopting business practices at GSK where continuous efforts are being made to simplifythe
company’s current operating model. This is done to ensure that it is fit forpurpose and able to support
company’s business in the most efficient and effective way.

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Create a culture of individual empowerment
Employee empowerement has been recognised to be one of the main tools inspiring motivation and
loyalty among employees. The same applies equally to GSK where empowerment is considered to be the
key to achieving company goals and it ensures that GSK employees are equipped with the tools and
inspiration they need to make decisionswith confidence and accountability.
Building trust
Building trust is seen as a fundamental platform contributing towards the success of GSK where it is
believed that essentially without trust, the company don’t have a business.
7. TRAINING AND DEVELOPMENT
Most organisations look at training and development as an integral part of the human resource
development activity. The turn of the century has seen increased focus on the same in organisations
globally. Many organisations have mandated training hours per year for employees keeping in
consideration the fact that technology is deskilling the employees at a very fast rate.
Training is described as an endeavour aimed to improve or develop additional competency or skills in an
employee on the job one currently holds in order to increase the performance or productivity.

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Technically training involves change in attitude, skills or knowledge of a person with the resultant
improvement in the behaviour. For training to be effective it has to be a planned activity conducted
after a thorough need analysis and target at certain competencies, most important it is to be conducted
in a learning atmosphere.
While designing the training program it has to be kept in mind that both the individual goals and
organisational goals are kept in mind. Although it may not be entirely possible to ensure a sync, but
competencies are chosen in a way that a win-win is created for the employee and the organisation.
Typically organisations prepare their training calendars at the beginning of the financial year where
training needs are identified for the employees. This need identification called as ‘training need analysis’
is a part of the performance appraisal process. After need analysis the number of training hours, along
with the training intervention are decided and the same is spread strategically over the next year.
Development
Lots of time training is confused with development, both are different in certain respects yet
components of the same system. Development implies opportunities created to help employees grow. It
is more of long term or futuristic in nature as opposed to training, which focus on the current job. It also
is not limited to the job avenues in the current organisation but may focus on other development
aspects also.
At Goodyear, for example, employees are expected to mandatorily attend training program on
presentation skills however they are also free to choose a course on ‘perspectives in leadership through
literature’. Whereas the presentation skills program helps them on job, the literature based program
may or may not help them directly.
Similarly many organisations choose certain employees preferentially for programs to develop them for
future positions. This is done on the basis of existing attitude, skills and abilities, knowledge and
performance of the employee. Most of the leadership programs tend to be of this nature with a vision of
creating and nurturing leaders for tomorrow.

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The major difference between training and development therefore is that while training focuses often
on the current employee needs or competency gaps, development concerns itself with preparing people
for future assignments and responsibilities.
With technology creating more deskilled workers and with industrial workers being replaced by
knowledge workers, training and development is at the forefront of HRD. The onus is now on the human
development department to take a proactive leadership role in responding to training and business
needs.
Training and Development in GSK:
Training and Development in GSK is done through various procedures which are covered below.
Whenever any person or employee enters in an organization then Orientation plan is prepared by HR
Manager that is mandatory for all employees. This program covers all Business units that provides an
overview of each area and giving an introduction of the whole business process. In this program the
employee rotates in every business unit and gets the introduction of all the areas that helps him to
understand the organizational culture, business process and company’s profile. It also helps the
organization to regenerate new ideas from fresh minds to develop new projects.
For the existing employees, the Training plan is prepared on annual basis covering the needs of each
employee. The training needs are evaluated based on the training needs and the performance of the
employee. It is finally approved in the Performance and Development Plan .
Besides all these kind of training programs, GSK also offers online Learning that covers the policies and
procedures of all areas and are available online. Employee based on their training needs gets the
training online and learn as per their plan.
Development plan of each employee is prepared as per their performance. They are given the targets to
get themselves developed and to learn the systems and projects. Each year the development plan is
prepared in the beginning of the year and then monitored in mid-year and finally approved in the end of
the year and finally here the performance is also evaluated.

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Performance & Development Plan Form (PDP)
Name Business Unit
Job Title Department
Manager’s
Name
Location
Plan Year Country
Performance Plan
Performance Objectives:
“what” you need to achieve
Accomplishments / Examples / Comments
describe your progress to date
Behavioural Objectives
“how you need to deliver your performance
objectives
ACHIEVING EXCELLENCE
Continous Improvement

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Engaging and developing others
Team Work
Development Plan
Development Activities / Objectives:
include both long & short term development goals
for your current role and career aspirations
Progress & Accomplishments
describe your progress to date

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Review of Performance and Behaviours
Stakeholder Feedback:
record here feedback received from direct reports, colleagues, customers and other stakeholders
Annual Review – Manager’s Comments Annual Review – Employee’s Comments

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Performance in meeting objectives and demonstrating the High Performance Behaviours are important
factors in compensation decisions.
This information, along with other factors, will be considered when making compensation
recommendations. Please consult your manager for further details.
My manager and I have discussed this annual performance and development review and jointly
prepared this document. My signature does not necessarily signify agreement or disagreement.
Employee’s Signature: ________________________________________________ Date:
_________________
Manager’s Signature: _________________________________________________ Date:
_________________
Employee and manager must sign in order to finalise this PDP. In lieu of signing, the employee can also email
acknowledgement that the document has been received and discussed. The manager must then attach the
email to the document in order to finalise.
Data Protection Law –The data in this document may be stored in paper form or electronically within
the GSK computing environment and used by authorised data users to highlight internal talent and
possible job opportunities globally within GlaxoSmithKline. By submitting this form and providing the
information requested, you are authorising GSK to use the data supplied for these purposes. Please see
the PDP guide for complete details on this subject.
Records Retention - This is an employment record which must be retained by the Company.
Please refer to the GSK Global Records Retention Schedule, record category: GRS056 for details of the
retention period:
http://corporate2.glaxo.com/Docretention - select “Search” from the top menu, enter “GRS056” and
click “Search”.

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8. CAREER DEVELOPMENT
GSK is committed to rewarding, developing and retaining talent. It shares the responsibility of its people
career development needs through support in financial terms as well as in career through a wide range
of programs including rotations in different departments so employees can have an overview of the
business process. Then a training and development plan is prepared and all Departmental Heads are
involved in it. Periodic assessment is done for training and developmental needs and also for analyzing
skills and potential of employees. Based on this at final stage employee is evaluated though a series of
interviews and then either promoted or transferred to more appropriate department matched for skills
and potential. Most of the time succession planning is done at the time of hiring of a new employee. HR
works in close collaboration with departmental heads and defines the road map for a job position.
There are vast ranges of resources available to help employees determine and meet developmental
needs. Here are a few of the ways GSK Pakistan work with its employees to help them achieve their full
potential.
Management Trainee Program
GSK runs a yearly drive for recruiting management trainees from top professional education institutions
in Pakistan. MT Program provides opportunity to fresh graduates to get a flavor of corporate world.
Program design includes four rotations each of three months with a total span of one calendar year.
Candidates are assessed for performance and learning at the end of each rotation. This helps the
organization in creating potential lot of candidates who in case of requirement fill the emerging
opportunities in the organization.
Performance and Development Planning
Performance and Development Planning process (PDP) is there to help employees at all stages of their
career with GSK. PDP is a powerful tool for matching employee personal success to the success of the
business. Throughout the year, employees and their supervisors work together on this process to set
challenging objectives and identify career development needs.
On-the-job development
On-the-job development is part of the way GSK work. Opportunities for "stretch" assignments,
secondments, and access to cross business job posting database are a few of the resources available to
its employees. Special Training & Rotation plan is also prepared in which all Heads are involved and at
the final stage, employees are evaluated through a series of interviews and then get promoted.

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Career Innovation Zone
Career Innovation Zone is an online resource that GSK employees can access freely at any time from
work or home. It offers a wealth of interactive tools and tips to help employees work out the potential
career directions and choices that would be right for them.
myLearning
myLearning is an online course catalogue allowing employees to work with their managers to create a
customized learning plan and take advantage of the wide variety of instructor-led and eLearning courses
including a number of customized Leadership Development offerings.
Coaching and feedback
GSK foster a culture of ongoing coaching and feedback for all employees. A variety of formal and
informal resources are available, including a 360-degree feedback process and external coaching.
Employees are also encouraged to take part in either a formal or informal mentoring relationship.
Sabbaticals
GSK rewards those who prove to be an asset to the organizations with long term paid study leaves
considering the program which is being pursued is in line with the job function or succession plan of the
employee. In most of the cases apart from paid leaves the employees are granted with academic
scholarships as well so that after completing their courses they can add value to the organization.

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9. ENVIRONMENT, HEALTH AND SAFETY
Health and Safety is considered on priority in GSK. Employees from management and non-management
both are trained on EHS (Environmental Health and Safety) systems that includes Fire Fighting system,
Incidents reporting, accident reporting, any illness or disease reporting, exposure and handling of
chemicals, use of masks, gloves etc. To create a no injury and no-illness culture, Near-Miss-Reporting is
significantly improved at all the sites. Employees are timely trained and retrained on all the Health and
Safety related issues.
GSK is committed to continuous improvements in energy and resource consumption as part of
Sustainability initiatives. The company achieved 6% reduction in energy consumption and 3% in water
consumption at operations despite increased manufacturing volumes. All the sites have waste water
treatment facilities meeting the National Environmental Quality Standards of EPA Pakistan.
GSK received “Annual Environment Excellence Award” from the national forum for Environment and
Health, an independent NGO advocating environmental friendly practices, health care and safety.
Lock Out Tag Out (LOTO)
LOTO is an ambitious program of physical guarding launched to avoid any injury due to moving parts
with an aim of Zero access to any hazardous risk. Engineering team at GSK worked hard and brought a
step change in machinery safety standards at all sites

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Sustainability Initiative
GSK has globally shifted its Energy Reduction Target from Units Consumption to Carbon dioxide
Emissions. Fast paced advancements and development in technology is the most common practice,
currently followed by leading organizations across the world; however fact remains that resources are
scarce. Energy is one of the vital resources that drive the world.
Energy Conservation and Environment Protection have been the prime targets to achieve for the
sustainability of the business and betterment of the society at GSK Pakistan. Energy targets are now
measured in terms of Carbon dioxide emissions every year by each site.
At GSK Pakistan, projects like Energy Efficient Utilities Equipment, Automation of Power Controls and
moving towards Energy efficient process substitutes have caused more than 10% reduction in CO2
emissions.
The encouraging aspect is that savings in energy consumption are not just attained from investments in
these projects, but also from energy conscious behavior cultivation at floor level. With same pace of
projects, initiatives and positive behavior in the team, a sustainable, environment friendly growth of
business is promised by GSK Pakistan through reduction in CO2 emissions.
10. JOB ANALYSIS, JOB SPECIFICATION AND JOB DESCRIPTION
Job Analysis, Job Description and Job Specification is s technical, approved process at GSK and reflects
upon its stating mission and strategic priorities of creating empowerment among its employees and
developing people.
GSK believes in finding the:
Right Person for the Right Job at the Right Time
To incorporate this principle in practice, the HR team at GSK works with sincerity to effectively analyze
the right specifics of a job. Description of any jobs’ requirements both in terms of KSA’s i.e. Knowledge,
Skills and Abilities, as well as the KRA’s Key Result Areas are explicitly defined.
Representatives from the HR department consult the Head of the Department where a new job position
is to be opened. With coordination with the respective departmental managers and or supervisors the
job is analyzed for its functions, requirements and responsibilities.

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Description of the job has to be in a pre-set GSK approved form, See below, figure 1:
The Description gives the right amount of details yet the most comprehensive ‘summary’ of the factors
of the job including, who would the employee report to, what department, grade, site as in where in the
global network of GSK offices, Job title and business level etc.
The second half of the Form is more of open ended information regarding the responsibilities and
expectations for this job position. The form very clearly demarcates the responsibilities, accountabilities
and the key interfaces for the position.

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Figure 1: Job Description Form at GSK
GLAXOSMITHKLINE
JOB DESCRIPTION
Version Number: Site:
Job Grade: Department:
Job Title:
Reports to: (job title);
Date Updated: mm/year Review Date: mm/year
Business Level 1: GMS Pakistan
Business Level 2: MEA
Business Level 3: Phama Operations
JOB FACTORS FOR THE POSITION
Job Purpose:
Key Responsibilities:
Accountabilities:
Complexity:
 Key interfaces
Qualification, Specialized Knowledge and Skills required for the position:

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The second set of form used along with the Job Description form at GSK corporates is the Job
Delegation/ Deputation form. See Figure 2 below
Figure 2: Job delegation Form used at GSK
As you can see, this form clearly points to the delegator responsibility of the employee. Who a certain
employee is allowed to delegate tasks to is supposed to be an official formal procedure at GSK, unlike
most other organizations.
At the end the Job description is approved with all its specificities by the Manager, HR personnel,
Manager at the departmental level and finally and most importantly by the employee.
JOB DELEGATION / DEPUTATION
(To be filled by Functional Head )
(Incase of absence of this job holder, following will be responsible)
01. Name of Designate:
Position Title: Area of Responsibility:
Incase, if the position requires delegation to more than one individual then following will be completed.
02
Name of Designate:: Position Title: Area of Responsibility:
JD ADMINISTRATION
Prepared By: Manager (Name) Sign & Date
Reviewed By: HR (Name) Sign & Date
Approved By: 1 on 1 Manager* (Name) Sign & Date
Acknowledged By: Employee (Name) Sign & Date