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Brand Marketers are Video Publishers Too!   March 23, 2009 Zena Weist, EMBARQ Brand Team Twitter  @zenaweist   –  [email_address] PAGE
EMBARQ Residential Profile PAGE  ,[object Object],[object Object],[object Object],[object Object],Servicing 3.5M HHs across 18 states
’08 Online Brand Marketing Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],PAGE
[object Object],[object Object],[object Object],[object Object],[object Object],PAGE
Customers Seek Product Information on YouTube 2008 YouTube Engagement Study Base:  Tech-Decision-Makers Who Visited YouTube in Past 6 Months and Have Viewed, Uploaded or Shared Tech-Related Videos   Q: Which types of technology or electronics-related videos have you viewed, uploaded or shared? ,[object Object],PAGE
Technology Videos on YouTube Prompt Action 67%   Have taken  action  as result of seeing technology or electronics-related content on  YouTube . 21%   Told someone about a product or service 13%  Bought a technology or electronics-related product or service 47%  Gathered more information about a product or service 2008 YouTube Engagement Study Base:  Past 6 Month YouTube Visitors Who Watch Technology or Electronics-Related Videos. Q: Which of these actions, if any, have you taken as a result of seeing a video about technology or electronics content (e.g., videos, user comments or reviews) on YouTube? 27%  Thought more favorably toward a product, brand or service 34%  Considered buying a technology product or service PAGE
Take the time to test, validate gut PAGE
Content Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PAGE
Objectives Synched w/ Brand Promise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Brand promise:  Practical Ingenuity Brand pillar:  Customer Focus Brand personality:  Simple and Easy to do business with PAGE
Brand promise tie ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Brand promise:  Practical Ingenuity Brand pillar:  Customer Focus Brand personality:  Simple and Easy to do    business with “ This is not a campaign, this channel is a strong extension of our brand promise – practical ingenuity.  It’s a practical communication’s vehicle helping us build relationships, continue conversations, and form deeper ties in an innovative format.” PAGE
Getting the word out ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PAGE
What can you do in 48 seconds????? www.youtube.com/embarq PAGE
Generating BUZZ PAGE
Generating BUZZ - How-To Videos “ Now a great example, I think one of the best examples of how-to videos, is done by Embarq… some of the videos have been, have really decent view counts considering, you know, where it comes from, that it’s coming from a brand. That makes sense because its helped get this company’s name out to a broader consumer base, and if you just Google, you know, “How to install a blank, blank, a T1 line or a DSL line”, or whatever it is, there’s a good chance that you might come across those videos and then you know about this company and its services.”  - Daisy Whitney on Dishymix Podcast Episode 90 PAGE
Positive sentiment  Comments Cloud PAGE
Compared to similar online initiatives, we kicked it! Percentile Ranking of Delta (  ) AdIndex Score: Normative Benchmarking of Brand Metric Deltas*  ^ NOTE: Metrics benchmarked against Purchase Intent norms * MarketNorms Q3/08 (Category: Telecommunications - Other, Last 3 years Baseline Unadjusted,  N=43 campaigns) Avg Delta 4.1 4.5 3.1 2.3 0.6 0.6 PAGE  Below Average Average Above Average Excellent Aided Brand Awareness Online Ad Awareness Brand Favorability Sign-Up/Switch Intent^ Recommend Intent^ Message Association
ROI Metrics meet…  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Orders: ~3000  PR: 69 Google placements, 2,520 Windows Live Placements, and 967 Yahoo! Placements  PAGE
ROI 2.0 - Match Metrics to Engagement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PAGE
What’s helping us… PAGE
Roll with it PAGE
The Team that championed the Channel ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PAGE

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Embarq Brand Channel - OMMA Hollywood Panel

  • 1. Brand Marketers are Video Publishers Too! March 23, 2009 Zena Weist, EMBARQ Brand Team Twitter @zenaweist – [email_address] PAGE
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  • 6. Technology Videos on YouTube Prompt Action 67% Have taken action as result of seeing technology or electronics-related content on YouTube . 21% Told someone about a product or service 13% Bought a technology or electronics-related product or service 47% Gathered more information about a product or service 2008 YouTube Engagement Study Base: Past 6 Month YouTube Visitors Who Watch Technology or Electronics-Related Videos. Q: Which of these actions, if any, have you taken as a result of seeing a video about technology or electronics content (e.g., videos, user comments or reviews) on YouTube? 27% Thought more favorably toward a product, brand or service 34% Considered buying a technology product or service PAGE
  • 7. Take the time to test, validate gut PAGE
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  • 12. What can you do in 48 seconds????? www.youtube.com/embarq PAGE
  • 14. Generating BUZZ - How-To Videos “ Now a great example, I think one of the best examples of how-to videos, is done by Embarq… some of the videos have been, have really decent view counts considering, you know, where it comes from, that it’s coming from a brand. That makes sense because its helped get this company’s name out to a broader consumer base, and if you just Google, you know, “How to install a blank, blank, a T1 line or a DSL line”, or whatever it is, there’s a good chance that you might come across those videos and then you know about this company and its services.” - Daisy Whitney on Dishymix Podcast Episode 90 PAGE
  • 15. Positive sentiment Comments Cloud PAGE
  • 16. Compared to similar online initiatives, we kicked it! Percentile Ranking of Delta (  ) AdIndex Score: Normative Benchmarking of Brand Metric Deltas* ^ NOTE: Metrics benchmarked against Purchase Intent norms * MarketNorms Q3/08 (Category: Telecommunications - Other, Last 3 years Baseline Unadjusted, N=43 campaigns) Avg Delta 4.1 4.5 3.1 2.3 0.6 0.6 PAGE Below Average Average Above Average Excellent Aided Brand Awareness Online Ad Awareness Brand Favorability Sign-Up/Switch Intent^ Recommend Intent^ Message Association
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  • 20. Roll with it PAGE
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