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Image: EddSowden




                                    Susanna Haas Lyons
                                    Public Engagement Specialist
                                    Researcher, University of British Columbia

                                    susanna.haas.lyons@gmail.com
                                    @zannalyons
Net Tuesday| Vancouver | Nov 2011   http://Engaging.ly
Can Facebook help us build a
stronger society?

 Activism
 Participation in Government
Idealware 2011 Facebook Survey
500 non-profits’ view on benefits of their Facebook presence
What’s one example of
activism on Facebook that
stands out to you, and why?
 Mobilize
 Organize
 Recruit
 Fundraise
Mobilize
Organize
Image: New York Times
Recruit
Fundraise
Essential Resources
For Non-Profits and Activists Using Facebook
www.facebook.com/nonprofits
www.bethkanter.org
nonprofitorgs.wordpress.com
http://www.movements.org/how-to/entry/organize-on-facebook-securely/
Building a Stronger Society,
using Facebook

 Activism
 Participation in Government
Image: Mark Drapeau
Image: AmericaSpeaks
Events


Over 3,700 people
at in person events
Talk Green to Us On-line Forum
535+ participants
Registration


  Group assignment


    Story telling

      Learning

        Generate ideas

           Select top ideas

               Public sharing

                 Closing survey
Registration Groups   Stories
                           Learning Ideas   Voting Public   Closing
Phase One Discussion Page
Registration Groups   Stories
                           Learning Ideas   Voting Public   Closing
19 Recommendations
                     Written response from the City
# Posts Per Registered Participant   Nielsen’s Participation Pyramid (2006)

                2.1%         10+                    1% heavy contributors
               4.3%          4-9
               11.5%                                     9% intermittent
                             2-3
               9.3%                                      contributors
                             1
                             0



               73.3%                            90%
                                               Lurkers
How often do you normally use Facebook?

                3.0%


        11.3%


                                    Several times a day
                                    Several times a week
                       51.1%        Several times a month
34.6%                               Several times a year
Have used the Internet, your mobile phone or both to
            do any of the following in the past 12 months?

Post on a social networking website


                                                                        US Internet
                                                                        Users, Pew
Email someone about a government                                        n=1676
        policy or public issue
                                                                        City of Vancouver
                                                                        Internet
                                                                        Users, Mustell
    Join a group online that tries to                                   n=428
         influence government                                           EVTF
                                                                        Participants, n=1
                                                                        36

   Post online about a government
         policy or public issue


                                        0%   20%   40%   60%   80%   100%
Participant Age

 City of Vancouver
  Public Meetings                                           19-24
(written respondents)
             n=120
                                                            25-34

        Facebook                                            35-44
       Participants
             n=537
                                                            45-54


                                                            55-64
     2006 Census,
        Vancouver
                                                            65+

                        0%   20%   40%   60%   80%   100%
Participant Gender
70%

60%

50%

40%

30%                                                                Male
                                                                   Female
20%

10%

0%
           Facebook       COV Public Meetings    COV Website
      Participants, n=537      (written       respondents, n=239
                            resp.s), n=129
Digital Democracy: Benefits + Tradeoffs



                                     depth
 scale



   geography
                                  privacy

                      inclusion
               cost

                                       Image: CiviCore
• This is all
              experimental

              • Take risks

              • Plan to learn
              from our #fails




Image: Denn
5 Must-Dos for Digital
Engagement
1. Ensure a value exchange
2. Focus the discussion on a clear and compelling question
3. Make it easy to participate at all levels of skill, time and
   interest
4. Find and encourage early adopters
5. Plan to learn from your #fails and #wins
Thank you!

Susanna Haas Lyons
Public Engagement Specialist
Researcher, UBC, Sustainability

http://Engaging.ly
susanna.haas.lyons@gmail.com
@zannalyons

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Flexing Facebook's Civic Muscles

Hinweis der Redaktion

  1. We use Facebook, a lot. 750M accounts. In Canada, 50% penetration. That’s 16.7 million user.In US, 38% of population
  2. Activism is intentional efforts to bring about social, political, economic, or environmental change. includes radical and non-radical behaviours
  3. Chile student protests
  4. List building
  5. Also recruitment
  6. Heather Mansfield
  7. Gov 2.0 is a governing method that utilizes online, mobile and Internet-enhanced face-to-face techniques to offer communication between government, citizens and stakeholders. The intent is to increase transparency of operations, improve public participation, and inspire collaboration and innovation through better government openness, accountability, and effectiveness. These changes are fundamentally transforming the way government works, both internally and externally
  8. That’s a lot of residents who’ve got valuable on the ground experience, expertise and willingness to help shape more responsive policy
  9. Governments around the world are using interactive Internet technology to engage citizens in the design and execution of government services, an effort known as Gov 2.0City of Vancouver taking some bold approaches to engagement, this is one of a number of experiments that is part of the Greenest City process
  10. Problem: but the rapidly changing nature of digital media together with limited research on online public participation means that little is known about the benefits or limitations of social media-based public engagement.
  11. I partnered with the city to explore the use of Facebook as a site of civic engagement. Facebook-based public discussion about the City of Vancouver’s Transportation Plan, This study applied best practices of in-person public participation methods to online small group discussions hosted with a specially developed Facebook application.  
  12. Explore the viability (from citizen and government perspectives) of social media as a site of government-led public deliberation on sustainability policyAffordances of the tool / how does the Facebook deliberation application encourage or discourage participation?Does participation impact participant’s views of sustainability?Is it possible to host ‘serious’ thoughtful dialogue and deliberation in a social media context where there is a norm of ‘light’ engagement
  13. 500+ participants Vancouver area-residents and commutersVoluntary, targeted selection
  14. Three simple tasks
  15. Technology challenges are inevitable!
  16. High levels of interest and satisfaction with the overall approach and location within FacebookParticipants’ views on benefits: at your own pace, wherever you areDrawbacks: too little time for complex discussions