Workshop delivered at New Librarians Symposium 2013, Saturday February 9 with Sarah Drummond, Director, Snook.

1. SNOOK
- proudly present -
Designing the future
vision of libraries
SARAH DRUMMOND
ZAANA HOWARD
Brisbane - 9th February 2012

2. Hello #nls6
You look amazing today

3. Rule #1
Always sweet talk your audience

11. T EST
AB
LEC LIS
REF H
n oo k•
•S
DISCOVER
DELIVER
cess
p ro
P DE
LO FIN
DEVE E

12. 1
Prototype

16. 2
Visualise
&
Tell Stories

17. day, 15 August 2012
Wednesday, 15 August 2012

18. 3
CoCreate

20. Fuzzy Front End Problem Solving
- Liz Sanders

21. SERVICE DESIGN MASTER CLASS WITH SNOOK
9th February 2013
Designing the future
vision of librarians
Libraries are facing a number of challenges funding cuts,
new technologies, competition with business.
But what does this mean for librarians?
Will librarians even exist in the future?
What is the value proposition for librarians for the future?
How can librarians transform their role for the future librar y?

22. Rule #2
Doing, not talking
- Bring your ideas to life

23. Rule #3
Have fun!
- Don’t take yourself seriously

24. SERVICE DESIGN MASTER CLASS WITH SNOOK
9th February 2013
1.30-1.40 Introduction
1.40-2.10 Understanding libraries and librarians now
2.10-3.00 Thinking about tomorrow
3.00-3.30 Afternoon tea
3.30-4.15 Prototyping the librarian of tomorrow
4.15-4.55 Showcase
4.55-5.00 Wrap up

25. understanding
librarians now
20 minutes on building personas
Who are you designing for?
What motivates them?
What are their needs?
What is their background?
How do you design for their context?
15 minutes on key issues / opportunities around personas
and libraries
Where are there gaps?
In the future, how can we build on our needs/changing
lives?

26. understanding
librarians now
[current library user] Improvise a librar y experience.
3 people to play the library, customer and librarian and 3
others to document on persona templates.
[not current library user]
Interview each other, have a conversation.
Customer Librarian Librar y

27. thinking about
tomorrow
15 minutes on ideas for the future
Turn that frown upside down :)
Problems can be solved, or even better new futures created.
What issues did you find?/ What opportunities did you spot?
Now imagine the future. 50 ideas in 20 minutes
Is this a new role for libraries?
A new service for customers?
Is it even a physical space?

28. thinking about
tomorrow
30 minutes on storyboarding your idea
What is the story of your new librar y?
Top tip: Start in the middle of your story with your ser vice
moment, what are you trying to achieve?
Before After
During

29. prototyping the librarian
of tomorrow
45 minutes on improvising your future librar y
We’re going to make your idea come to life.
Budding actors make yourself known.
Pick a director
Pick your actors
Pick your prototypers
Highlight what parts of your idea have ‘form’ and make them
tangible.

30. preparing your showcase
15 minutes on preparation
What is your one liner? - Elevator pitch
Who is this for?
How does it work?
What is it called?
Why do you think this is a library of the future?
There are so many of you, you have 1 minute each

31. SNOOK
thanks brisvegas
you were hawt
@RUFFLEMUFFIN @ZAANA
@WEARESNOOK HTTP://ABOUT.ME/ZAANA
WEARESNOOK.COM
Brisbane - 9th February 2012