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digital innovation and design:
  lessons learned from iPhone
               August 2, 2010
         @ Academyhills, Tokyo, Japan
Youngjin Yoo
youngjin.yoo@temple.edu
http://youngjinyoo.com
Twitter: yxy23yoo
1.0
what is the most
famous innovation over
  the last few years?
since   2007...

40,000,000 iPhones
2,000,000,000 apps
99.4% apps
      for iPhones
game changer
zero
30%
375% annual growth
from 2008 to 2009
$15.7 billion in
quarterly revenue
$1.83 billion
quarterly net profit
61% increase in sales
world largest “mobile
device” manufacturer
There are many better
 phones. But none of
      them copied its
            success.


          Why?
200,000
what is the secrete of
   its success?
it is NOT a phone
multiple meanings
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
2.0
microprocessor

1992        2008
$222         $.27
1 gigabyte memory

1992         2008
$569         $.13
1 giga byte transmission

  1999           2008
  $1,197         $130
digitization
of tools and
   works
digitization of products
digitization of contents
digitization of time &
        space
digitization of
 relationship
digitization of triviality
radical digitalization
in all dimensions of
human experiences
place




things   experiences   people



            time
tight
 coalescence
     between
digital and
  physical
materiality
familiar images of
   computing
new images of
computing experiences
© copyright 2009, youngjin yoo
© copyright 2009, youngjin yoo
© copyright 2009, youngjin yoo
“what used to fit in a
building now fits in your
pocket”
                 -- Ray Kurzwell
Are you deliberately
 taking advantage of
     this change?
If you don’t,
somebody else will.
The question is
 HOW?
3.0
deep changes in the

economy
CFO
of the year
CFO
magazine
1998 - Scott Sullivan
WorldCom
1999 - Andrew Fastow
     Enron
2000 - Mark Swartz
     Tyco
sponsor
Arthur Andersen
ethical issue?
shifts
in the economy
from industrial economy
to knowledge economy
making the
same stuff
better and
cheaper is
not enough
access to
capital market
is not as
important
knowledge economy
things   actions
possession   experience
single meaning




multiple meanings
OR   AND
foreground   background
noun   verb
2+2=4
2x2=4
when rule changes
everything changes
even if they look familiar
What are you selling?

      Starbucks

          vs.

    Dunkin’
Donuts
All bags are not
created equal!
Mon
Blanc
    vs.
   Bic
There is Mont
   Blanc
and the rest...
4.0
key strategic points
1.
meaning making
Blue Ocean
Red Mango
Nike’s competitor?
Nintendo
competition of


ideas
the future of car?
ultimate
driving machine
moving
computing
 platform
urban transporter
?
how
ask right questions
looking for Tide
     Killer?
Q: why do you use Tide?

A: to have clean clothes
Q: what do you mean
by clean clothes?
no
dirt
no
dirt




fresh
smell
no
dirt




fresh
smell




   soft
fabric
no
dirt

                 clean

                 color

fresh
smell




   soft
fabric
no
dirt

                        clean

                        color

fresh
smell

                  ready
for

                 important

                  meeting
   soft
fabric
2.
from things to actions
from noun company
  to verb company
own your

verb
are you a noun
company or a verb
    company?
?
how
design for actions
How do you see?
observe
with
hypotheses
signs?

                  culture?


                                        why?
                             patterns

where & when



                                    people
                  tools?
       meaning?
                                             actions
3.
embrace AND
reduction of
variance
creation of
variance
?
how
study the contexts
follow people
stationary
observation
personal archeology




what is in your bag?
follow things

   follow
people
or
things

... through the eyes of chopsticks
extreme users
who’s your customer?
4.
enable others
generative platform
harnessing
the creative power of
    others
?
how
perfect
incompleteness
5.
identity
the history of the phone
© copyright 2008, youngjin yoo
© copyright 2008, youngjin yoo
what are you designing
        now?
NTT DoCoMo
phone 67%
e-mail 100%
 web 67%
life style infrastructure
never ending journey
THANKS!

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Digital Innovation and Design

Editor's Notes

  1. Apple controls very small portion of software and hardware, mostly for digital copyright protection. all the design was outsourced -- even the choice of color and manufacturing. In fact, the entire MP3 circuit board was designed and manufactured by HK-based company.
  2. iPod, iTunes and iMac convergence picture here
  3. Pictures of new tides?
  4. Pictures of new tides?
  5. Pictures of new tides?
  6. Pictures of new tides?
  7. Pictures of new tides?