1. STRESS
AND
CONFLICT

2. Definition of Stress
“An adaptive response, mediated by
individual differences and/or psychological
process, that is a consequence of any
external (environmental) action, situation,
or event that places excessive psychological
and/or physical demands on a person”

3. Job Stress
“A condition arising from the interaction of
people and their jobs and characterized by
changes within people that force them to
deviate from their normal functioning”
An adaptive response to an external
situation that results in physical,
psychological, and/or behavioral deviations
for organizational participants”

4. What Stress is, and is not
Good/positive stress
Bad/negative stress
Stress is not simply anxiety
Stress is not simply nervous tension
Stress is not necessarily something
damaging, bad, or to be avoided

5. What about Burnout?
Stress is normal and often quite healthy,
however, when the ability to cope with
stress begins to let us down, then we may be
on the road to burnout”
“Burnout may be the consequence of losing
the sense of basic purpose and fulfillment of
your work”
Burnout creates a sense of isolation and a
feeling of control, causing the burn out
employee to relate differently to others and
to their work”

6. The causes of stress
Extra organizational stressors
Organizational stressors
Group stressors
Individual stressors

7. Extra organizational stressors
“Extra organizational stressors include
things such as societal/technological
change, globalization, the family,
relocation, economic and financial
conditions, race and class, and residential
or community conditions”

8. Organizational stressors
“Organization is made up of groups of
individuals, which includes macro level
stressors can be categorized into
administrative policies and strategies,
organizational structure and design,
organizational processes and working
condition”
“Organizational stressor include
responsibility without authority, inability to
voice complaints, inadequate
recognition,and lack of clear job
descriptions or reporting relationships”

9. Group stressors
Lack of group cohesiveness
Lack of social support

10. Individual stressors
“Extra organizational, organizational, and
group all eventually get down to the
individual level”
“Personality control, learned helplessness
and psychological hardiness may all affect
the level of stress someone experience ”

11. Definition of conflict
“A process that begins when one party
perceives that another party has negatively
affected, or is about to negatively affect,
something that first party cares about”

12. Views of conflict
Traditional view of conflict “The belief that
all conflict is harmful and must be avoided”
Human relations view of conflict “ The
belief that conflict is a natural and
inevitable outcome in any group”
Interactive view of conflict “ The belief
that conflict is not only a positive force in a
group but that it is absolutely necessary for
a group to perform effectively”

13. Forms of conflict
Functional conflict “ Conflict that supports
the goals of the group and improves its
performance”
Dysfunctional conflict “conflict that
hinders group performance”

14. Intra individual Conflict
Conflict due to frustration
Goal conflict
Role conflict

15. Goal conflict
Approach approach conflict
Approach avoidance conflict
Avoidance avoidance conflict

16. Role conflict and ambiguity
The person and the role
Intra role
Inter role

17. Interactive conflict
Interpersonal conflict
Inter group behavior and conflict

18. Interpersonal conflict
Personal differences
Information deficiency
Role incompatibility
Environment stress

19. Inter group behavior and
conflict
Competition for resources
Task interdependence
Jurisdiction ambiguity
Status struggles

20. The effects of stress and
intra individual conflict
Physical problems due to stress and conflict
Psychological problems due to stress and
conflict
Behavioral problems due to stress and
conflict

21. Coping strategies for stress and
conflict
Individual coping strategies
Organizational coping strategies

22. Individual coping strategies
Exercise
Relaxation
Behavioral self control
Cognitive therapy
Networking

23. Organizational coping strategies
Be proactive
Acknowledge survivors emotions
Communicate after the downsizing
Clarify new roles

24. The conflict process
Perceived Conflict-
Handling
Antecedent Condition Conflict Intentions
•Communication •Competing
•Collaborating Overt conflict
•Structure •Compromising •Party’s behavior
•Avoiding •Other’s reaction
•Personal variables
Felt Conflict •Accommodating
Increased Decreased
group group
performance performance

25. The conflict process
Perceived conflict
Felt conflict
Intensions
Competing
Collaborating
Avoiding
Accommodating
Compromising

26. Conflict Management Technique
Conflict resolution techniques
Conflict stimulation techniques