Presented at the Indiana Library Federation annual library conference, October 23rd, 2013

1. Ebooks and
Customer Service
Leah L. White

2. It's early for ebooks.
HTTP://BIT.LY/YCI877

3. Who am I?
• Leah White
• Head of Popular Materials
• Ela Area Public Library
• @leahlibrarian
• www.leahlwhite.com

4. Yes but...
http://bit.ly/GVhiJd

5. The Plan
• The state of the ebook union & options for libraries
• Staff training (the ultimate customer service)
• Customer assistance
• Online
• In the library
• Outside the library

6. State of the Union
http://bit.ly/19STvjK

7. Print AND ebooks
http://bit.ly/1fKPCp8

10. Not a passing fad

11. Options for Libraries

12. Major players

13. The Publishers

16. Questions so far?

19. THE BEST WAY TO SERVE PATRONS IS TO TRAIN YOUR STAFF
HTTP://GOO.GL/7MCQQ
HTTP://GOO.GL/YX5UQ
HTTP://GOO.GL/MTULB

20. Simplify service points
HTTP://BIT.LY/KIJOHU

21. Ebooks are
a part of
your job.

22. Invest in devices for training purposes.

23. Okay...now what?

24. Create your team!
http://bit.ly/1gUrfEH

25. http://bit.ly/1fL1aJg

28. Be flexible
Offer varied options for learning.

29. Questions so far?

30. Ready for action!
http://images2.wikia.nocookie.net/__cb20110513164403/marveldatabase/images/e/e1/The_Marvel_Universe.png

31. Online

36. In the library

37. Offer varied learning options

38. Offer Appointments

39. That said...
HTTP://GOO.GL/MY7ZW

40. Circulating devices

41. Outside the library

42. All things considered
• Ebooks are a part of everyone's jobs
• Get your staff trained
• Offer varied options for learning
• Don't forget to look outside of the library

43. Thank you!
• Questions?
• Twitter @leahlibrarian
• www.leahlwhite.com