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THE BASIC GOAL OF
PUBLIC RELATIONS
Sep BY EFFIE
THE BASIC GOAL OF
在公众中树立符合其服务对象利益的特定
形象,与公众建立并维持某种关系,从而
构建起符合个人或组织长期生存与发展要
求的社会环境。
#
2
3
1
形象
关系
社会环境
1
物质形象
人品形象
管理形象
礼仪礼节
社会公益形象
仪容
仪表
仪态
主
体
在公众中树立符合其服务对象利益的特定形象
2
公众是公共关系的对象.
组织与公众相互影响、相互作用。任何组织
都有其特定公众,而公共关系便是组织主动
地去与公众建立和维护良好关系的过程
作为客体和对象的公众不是是完全被动的、随意
受摆布的,公众随时可以表达自己的意志和要求,
从而对公关主体形成舆论压力和外部动力.
公众还有一个最有效的权力——用脚投票.
与公众建立并维持某种关系
通过网络而建立的厂商与用户的关系
案例1.0 魅族论坛
网络的良好公共关系的建立对于公司
本身具有非常重要的助推作用
通过网络而建立的厂商与用户的关系
案例2.0 碧浪&杜蕾斯官方微博
3
个人的公关 个人的生存与发展 个人的外部环境
个体的人为了更好地服务公众、实现自我价值而塑造自
身公众形象,为自己创造一个良好的人际环境。
当代个人是一个 开放系统,它必然和周围环
境建立广泛的联系。而个人与周围环境的关系
状态,又极大地影响着个人的生存与发展。
符合个人或组织长期生存与发展要求的社会环境
组织的公关 组织的生存与发展 组织的外部环境
3
组织的公关 组织的生存与发展 组织的外部环境
取得
公众
信任
无障碍
沟通
输出信息
扩大
影响力
美誉度
知名度
组织需要
的社会环境
符合个人或组织长期生存与发展要求的社会环境
公共关系的基本目标是在公众中树立符合其服务对象利
益的特定形象,与公众建立并维持某种关系,从而构建
起符合个人或组织长期生存与发展要求的社会环境。
THANKSSep BY EFFIE
20130930 The Target of Public Relations

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20130930 The Target of Public Relations