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element hotels marketing campaign 2012
Introduction What is Element? ,[object Object]
 Focus on Lifestyle and Eco-Friendliness
 First-Mover Hotel in Green Practices
 Leadership in Energy and Environmental Design (LEED)Where is it Going? ,[object Object]
Nine Operational Locations, with Two Under Construction
 Goal of 80+ Hotels,[object Object]
Research Site Visit Personal Interview Alfonso Blanchett Key Takeaways ,[object Object]
 60% full on weekends,[object Object]
‘Rise’ for breakfast
‘Relax’ in the natural outdoor havens
‘Restore’ with the healthy-food pantry
 Find ‘Resource’(s) in the office work-space area
 Get in the ‘Motion’ at the 24-hr gym
 ‘Splash’ into the saltwater pool
 Element does not focus on being green,[object Object]
Houston Area Residents
81% Bachelor degree or higherKey Takeaways ,[object Object]
Less than 2% have stayed at an Element
Green factors of mixed importance
Natural design and healthy living important
Internet and loyalty programs are the most common influences on purchase,[object Object]
Review websites
Green Associations
Online Travel Agencies (OTAs)
Social Media
Element WebsiteKey Takeaways ,[object Object]
Element has raving fans, but does not feature them,[object Object]
Strategic Analysis: Competitive Landscape and Environment  Porter’s Forces: Strategic Emphasis ,[object Object]
New Entrants  - Inevitable – Fend them off
 Supplier Power – Evolving
 Customer Power – Evolving
 Substitution – No True substitution for “green” provider, but many for “extended stay”,[object Object]
Strategic Analysis: Competitive Landscape and Environment  P.E.S.T. Assessment - Key Points:
Strategic Analysis: SWOT Evaluation        * Awareness  Accessibility Limited locations * Market Presence Industry Leadership * Branding W S T O Supply Chain Extended Stay Hotels Green partnerships * New Entrants * Green Movement Proximity
Objectives – Emphasis Areas for Tactic Development  ,[object Object]
  Public - Educate and communicate green concepts and practices
  Communities – Current and Emerging locations
  Brand building – Current and Emerging markets
Business Travel Maintenance
  Maintain/Extend Occupancy Performance
Increase Weekend Occupancy
   Target: + 15% increase in occupancy rate (currently averaging 60%)
Increase Developmental Interest
 Franchisees

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Element Hotels

Hinweis der Redaktion

  1. I am thinking about printing the ‘brand book’ (not really a brand book, more of a marketing material) and passing it around at this point, and speaking to it.
  2. Thank you, Brandee. We identified Element’s three distinct target customer segments and each group has different desires. How do we reach out to our target audience? Digital Marketing provides one answer. It is most effective because of its ability to reach most people with the lowest cost per person. Digital marketing is like a tree for this campaign. Picture those tree branches… they could reach out to millions including the three target groups. Also, the Internet is the place where travelers look for travel needs like hotels and flights.
  3. A 2006 global consumersurvey stated 94% of travel purchases are done online. 56% of customers used the Internet as their primary research tool for making travel arrangements. Oursurvey shows parallel results thatInternet was their preferable way of receiving information.We have identified 3 major channels for delivering messages on the Internet.First, of course, Element’s own website.We propose Three FT staff to monitor web communication to make sure it’s interactive with guests. Second, OTA’s like orbitz, cheaphotels.com, priceline, Element should place banner ads and get on the “featured hotel” list to gain exposure. Finally, since Element is a LEED certified hotel, it should be featured on the Green Hotel Association. Most of us have used Yelp, Tripadvisor and Citysearch for reading reviews from other users, we found that Element is currently rank #3 out of 423 hotels in Houston on Tripadvisor.
  4. How can we ignore the power of social media in the 21st century.FB: Element already has an existing page on FB but all 9 locations share this common site. In order to get more visitors to the page, we will run a promotion. During this promotion, a guest who leaves comment on the FB page will be rewarded with a coupon towards the next stay. We’ll train the front desk staff to remind guests about this promotion. Twitter: Element will use Twitter for announcing interesting happenings related to “anything green”. For example, you could tweet abt eco-friendly outfit in the Disco Green fashion show last week in Discovery Green. A guest will earn a smoothie in Relax when he tweets three times during his stay, so there goes the name of Threet. YouTube: Guests can enter a contest for a free weekend stay by submitting their experience during their visit in any Element. The video theme should reveal how they promoted sustainable practices such as recycling and maybe even about using the half flush commode feature…Now that we have talked about how Digital Marketing can branch out to a large number of people, Tyler will discuss our “leaves” section…. like leaves falling from the tree.